Author Topic: TSO Parallel Guide System FlipStop 2.0  (Read 4997 times)

0 Members and 1 Guest are viewing this topic.

Offline 08G8V8

  • Posts: 145
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #30 on: January 27, 2021, 11:53 AM »
I didn’t look close enough at your new pics, but back in post #21 I mentioned your flip stop was backward and bugsy just replied with the same.

The star knob for the flip stop should be at the backside, away from the cut edge. And the stop collar should be between the head of the plunger and the flip stop body.


Sent from my iPhone using Tapatalk

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #31 on: January 27, 2021, 11:55 AM »
@Packard ... you've set your TPG's up all wrong. You've the flip stops on the wrong rails and you've put the stop collar on the wrong side which completely defeats the purpose of it.  Please have a look at the photo below for the correct setup.

(Attachment Link)


Bugsy,

Thanks for the reply.   I will use your photograph when I get home and try to replicate it on my equipment.  I was fairly certain that this was an error of my making.  I will report tomorrow on the results.

Thanks again.

Offline Bugsysiegals

  • Posts: 823
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #32 on: January 27, 2021, 12:06 PM »
I'm certain it will work out for you once you make the changes.  BTW, the stop collar allows you to loosen the main screw, remove the plunger/collar assembly, setup the narrow rip bars, and when you re-insert the plunger/collar assembly, there's no need to re-calibrate as that stop collar gets pushed up against the flip stop arm and is relocated as it was previously.  Once you've calibrated these properly, they're a wonderful piece of engineering.

Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #33 on: January 27, 2021, 12:10 PM »
@Packard ... you've set your TPG's up all wrong. You've the flip stops on the wrong rails and you've put the stop collar on the wrong side which completely defeats the purpose of it.  Please have a look at the photo below for the correct setup.

(Attachment Link)

When I get home I will compare your photo with my setup and try to figure this out.

Offline Mike Goetzke

  • Posts: 749
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #34 on: January 27, 2021, 12:13 PM »
small items shipping at TSO :

thanks to multiple customer comments we became aware of the problem with ourt shipping system calculating and selecting less than optimal shipping container and cost.

We have launched an all-out attack on this multi-layered problem rooted in shipping software on the one hand and the complexities of carrier rate structures and selection.

Thanks for speaking up! - that's how we can improve.

Hans

Thanks Hans - shipping must be one of the big pains of your business.

Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #35 on: January 27, 2021, 02:44 PM »
I'm certain it will work out for you once you make the changes.  BTW, the stop collar allows you to loosen the main screw, remove the plunger/collar assembly, setup the narrow rip bars, and when you re-insert the plunger/collar assembly, there's no need to re-calibrate as that stop collar gets pushed up against the flip stop arm and is relocated as it was previously.  Once you've calibrated these properly, they're a wonderful piece of engineering.

Intuitively, I thought the stop collar was there to keep the  plunger from falling out of the flip stop.  I had no idea what its real purpose was until just now after reading your post.

Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #36 on: January 28, 2021, 08:43 AM »
OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,


Packard

Offline Mike Goetzke

  • Posts: 749
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #37 on: January 28, 2021, 09:15 AM »
OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,


Packard

Agree 100% on these technical issues they are top notch.

I haven't put mine on reverse (yet) but always have to think which one is right or left. Maybe simple solution is for the user to somehow mark the flip-stop as being right or left like the tracks are.

Offline Bugsysiegals

  • Posts: 823
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #38 on: January 28, 2021, 09:16 AM »
I glad you got the issue sorted out! :)

Thanks for sharing your experience here with regards to TSO customer service.  I think many of us here have either seen or had similar personal experience with TSO but it’s always great to make it publicly known when somebody goes above and beyond to ensure your happiness and satisfaction.

I look forward to seeing how TSO continues to improve and innovate in this market and am happy to support a company which not only creates an amazing product but takes customer service to a whole other level.

Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #39 on: January 28, 2021, 09:19 AM »
OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,


Packard

Agree 100% on these technical issues they are top notch.

I haven't put mine on reverse (yet) but always have to think which one is right or left. Maybe simple solution is for the user to somehow mark the flip-stop as being right or left like the tracks are.


Is there any issue on leaving the stops on the rails.?  That was what I intended to do.

Offline Mike Goetzke

  • Posts: 749
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #40 on: January 28, 2021, 09:22 AM »



Is there any issue on leaving the stops on the rails.?  That was what I intended to do.

Some of us have three sized tracks - so 6 tracks total.

Offline Bugsysiegals

  • Posts: 823
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #41 on: January 28, 2021, 09:23 AM »
As far as Left/Right is concerned, just make sure you have the bolt where the flip stop pivots and/or metal rule alignment indicator facing the guide rail.

Offline Packard

  • Posts: 562
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #42 on: January 28, 2021, 09:35 AM »
I meant that I would leave the rails mounted on the squaring arms.  I have multiple tracks too.  But I did not get various lengths of parallel guides.

Hans mentioned that they might be able to make flip stops that would work identically on either rail.

In the meantime, I intend to go the "red nail polish" route.  I will put a small dab of red nail polish on the right (for red) flip stop and a similar red dot on the right side rail.

In future setups I will only have to match the red dots to get it oriented correctly.

Offline DynaGlide

  • Posts: 1078
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #43 on: January 28, 2021, 09:36 AM »
Hans has gone above and beyond multiple times helping me. I buy some of their stuff that I don't even really need just to support them  ;D
Instagram @matts.garage

Offline 08G8V8

  • Posts: 145
Re: TSO Parallel Guide System FlipStop 2.0
« Reply #44 on: January 28, 2021, 10:07 AM »
OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,


Packard

Agree 100% on these technical issues they are top notch.

I haven't put mine on reverse (yet) but always have to think which one is right or left. Maybe simple solution is for the user to somehow mark the flip-stop as being right or left like the tracks are.


Is there any issue on leaving the stops on the rails.?  That was what I intended to do.
No need to take them off the rail unless you need to use the stop on another rail. I have 4 stops, 1 on each of my 20 and 30 inch rails. I take them off the 30 to use on the 50 when needed. I will order another set eventually just to keep 1 stop per rail and they will always be attached and calibrated.


Sent from my iPhone using Tapatalk