Author Topic: Walko Customer Service  (Read 2198 times)

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Offline suds

  • Posts: 400
Walko Customer Service
« on: April 22, 2009, 09:12 PM »
Talk about customer service!  Yesterday I received my Walko 3 workbench.  One of the tabletop supports has a feature that allows the table tops to be set to two positions.  Three out of four of the levers that adjust the slant of the board worked flawlessly, but the 4th didn't.  I called my local Woodcraft store and asked how I would solve the problem.  Shortly after that call I received a long distance call from Tim, the distributor for Walko and not only did he offer to replace the defective support, he also is sending me both a left and right support in case there's a problem.  To me, that is customer service beyond the expected.  What I was expecting was the typical, "bring the part in, we'll send it to the manufacturer, and they'll either send you a new replacement or they'll fix the one you sent and return it", or wait for a local rep to take a look at it and then make a determination.  Either way, I wouldn't be able to use the full bench.  This way not only am I able to use the bench, I'm fully confident they'll stand behind the product and go to whatever it takes to keep a customer. 
For those considering the bench, I'm really happy with the construction and stability of the bench.  It is really stout and very stable.  I've clamped a bunch of different boards to it to see how it acts and how I'll use it and I can imagine many uses for this bench.  I have very little room to do my woodworking so, for me, this is a great way to utilize space that is very limited.
AAA+ recommendation. ;D
MFT's, Kapex, TS 55, Vac, 150 Rotrex, 300 Trion, Domino

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Re: Walko Customer Service
« Reply #1 on: April 23, 2009, 02:36 AM »
In my very limited contact with Walko they have been very helpful and friendly.
The bench that was going to be in the Draw is currently en route to a FOG member in Sweden.  :)
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Rotex 150, ETS EC 150/5 RTS400
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Line up has been reduced with the introduction of Mafell/Metabo tools. Red Green and Blue do mix well in the shop.