Author Topic: Jessem Specials (Read 8817 times)

rvieceli · « **on:** June 17, 2022, 12:09 PM »

Jessem is currently running some deals on factory seconds of some items. All fully functional but may have a scuff or nick.

https://jessem.com/collections/factory-specials

The best deal seems to be the Phenolic Mast -r-top $125 instead of 280

Seems they drilled the series of mounting holes on the underside in the wrong spots.

Redrilled everything and are now dumping them. still flat and fine on the top. Might be a good option if you were looking for a router table top.

https://jessem.com/products/phenolic-mast-r-top%E2%84%A2-second

Ron

DynaGlide · « **Reply #1 on:** June 17, 2022, 03:25 PM »

Quote from: rvieceli on June 17, 2022, 12:09 PM

Jessem is currently running some deals on factory seconds of some items. All fully functional but may have a scuff or nick.

https://jessem.com/collections/factory-specials

The best deal seems to be the Phenolic Mast -r-top $125 instead of 280

Seems they drilled the series of mounting holes on the underside in the wrong spots. Redrilled everything and are now dumping them. still flat and fine on the top. Might be a good option if you were looking for a router table top.

https://jessem.com/products/phenolic-mast-r-top%E2%84%A2-second

Ron

Thanks for that @rvieceli . After selling the CMS I had already decided I would go with Jessem when the time comes. Now I have the top figured out and can add on the other bits down the road.

Matt

Blues · « **Reply #2 on:** June 17, 2022, 06:37 PM »

Thanks.. i picked up their top and clear slides.

Now the motor they have.. is that the same as the spinrite? They look similar.

https://jessem.com/products/pow-r-tek%E2%84%A2-router-with-remote-control-box

https://www.woodpeck.com/spinrite-router-motor.html

4nthony · « **Reply #3 on:** June 17, 2022, 06:52 PM »

Quote from: Blues on June 17, 2022, 06:37 PM

Now the motor they have.. is that the same as the spinrite? They look similar.

The collets are different but otherwise they do look similar.

They both look like the Bora. Both the Bora and Spinrite are 3.25HP while the JessEm says it's 3HP. The Spinrite and Bora look like they share the same collet/inserts.

Mini Me · « **Reply #4 on:** June 17, 2022, 08:04 PM »

The Chinese sourced Spinrite motor which has been sold under numerous brand names initially had speed control problems and was pulled from sale when it was first introduced some years ago. I bought the second version when it became available and it also died with the same issue but I gave not kept up with what has happened in more recent years. I still think a 3 phase CNC water cooled spindle with a Variable Frequency Drive is a far more robust solution and for sure it is far more quite than a conventional router, so much so you really have to experience it to appreciate the difference.

DynaGlide · « **Reply #5 on:** June 27, 2022, 04:55 PM »

I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.

Blues · « **Reply #6 on:** June 27, 2022, 06:54 PM »

Quote from: DynaGlide on June 27, 2022, 04:55 PM

I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.

That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.

DynaGlide · « **Reply #7 on:** June 27, 2022, 07:04 PM »

Quote from: Blues on June 27, 2022, 06:54 PM

Quote from: DynaGlide on June 27, 2022, 04:55 PM
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.

I e-mailed them pictures. We'll see if they get back to me tomorrow how they handle it.

ewils91 · « **Reply #8 on:** June 27, 2022, 08:58 PM »

Quote from: DynaGlide on June 27, 2022, 07:04 PM

Quote from: Blues on June 27, 2022, 06:54 PM
Quote from: DynaGlide on June 27, 2022, 04:55 PM
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.

I e-mailed them pictures. We'll see if they get back to me tomorrow how they handle it.

Good luck, I hope your experience is better than mine.

DynaGlide · « **Reply #9 on:** June 28, 2022, 08:01 AM »

Quote from: ewils91 on June 27, 2022, 08:58 PM

Good luck, I hope your experience is better than mine.

@ewils91 I wasn't sure what to expect until I got this e-mail back:

"You can ignore my earlier email now that I found this one with photos.

The lift you received happens to be one that DID NOT have any wrongly-machined holes.

That is why you don’t have “extra” holes.

You have a perfectly-manufactured Mast-R-Top and just lucky enough to have paid a reduced price for it."

Riiiiiight. I think their CS people need new glasses.

rvieceli · « **Reply #10 on:** June 28, 2022, 09:14 AM »

@DynaGlide Matt I think that deserves a phone call.

CUSTOMER SERVICE

Monday - Friday
8:00 am - 4:30 pm (AST)

Telephone: (506) 777-2582
Toll Free: 1-800-436-6799

Ron

DynaGlide · « **Reply #11 on:** June 28, 2022, 09:24 AM »

Quote from: rvieceli on June 28, 2022, 09:14 AM

@DynaGlide Matt I think that deserves a phone call.

CUSTOMER SERVICE

Monday - Friday
8:00 am - 4:30 pm (AST)

Telephone: (506) 777-2582
Toll Free: 1-800-436-6799

Ron

I had tried the # earlier, got through just now. It sounds like CS doesn't really understand their product. They kept saying those holes wouldn't affect the lift mounting. They're supposedly taking printed pictures I sent to production for guidance.

I guess I'm spoiled by the CS from companies of other high end tool brands. Between their sparse manuals and single POC for CS (the person who answered the phone also is the same in the e-mail response), I'm not getting the warm and fuzzies on this purchase. If it weren't for the quality of the engineering (on the non-seconds items) versus other options out there I'd probably look elsewhere.

Richard/RMW · « **Reply #12 on:** June 28, 2022, 09:33 AM »

Quote from: DynaGlide on June 28, 2022, 08:01 AM

Quote from: ewils91 on June 27, 2022, 08:58 PM

Good luck, I hope your experience is better than mine.

@ewils91 I wasn't sure what to expect until I got this e-mail back:

"You can ignore my earlier email now that I found this one with photos.

The lift you received happens to be one that DID NOT have any wrongly-machined holes.

That is why you don’t have “extra” holes.

You have a perfectly-manufactured Mast-R-Top and just lucky enough to have paid a reduced price for it."

Riiiiiight. I think their CS people need new glasses.

No extra holes, just a hole and a half...

Considering how easy it is to establish a bad online "rep" it flabbergasts me when a company reacts this way. Good luck sorting it out.

RMW

DynaGlide · « **Reply #13 on:** June 28, 2022, 01:47 PM »

@rvieceli @Richard/RMW

"Hi Matthew,

I spoke to our production supervisor and showed him your photo.

He says all of the Mast-R-Tops that had been correction-drilled were tested for screw tightness before being approved for sale. There were a couple that had the new hole drilled this close to wrong hole.

He tells my you will have no problem securing screws in those holes on your Mast-R-Top.

"

DynaGlide · « **Reply #14 on:** June 28, 2022, 02:10 PM »

I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?

Richard/RMW · « **Reply #15 on:** June 28, 2022, 02:14 PM »

Quote from: DynaGlide on June 28, 2022, 01:47 PM

@rvieceli @Richard/RMW

"Hi Matthew,

I spoke to our production supervisor and showed him your photo.

He says all of the Mast-R-Tops that had been correction-drilled were tested for screw tightness before being approved for sale. There were a couple that had the new hole drilled this close to wrong hole.

He tells my you will have no problem securing screws in those holes on your Mast-R-Top.

"

Now there's a reputation to seek out..."Jessum, just good enough not to fail".

It is a second, so I guess that's got to be considered, but I'm skeptical about 75% thread engagement.

RMW

Richard/RMW · « **Reply #16 on:** June 28, 2022, 02:20 PM »

Quote from: DynaGlide on June 28, 2022, 02:10 PM

I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?

Justification to buy a Shaper Origin so you and enlarge the holes and install inserts...

There's some merit to it being "good enough" for the price, I think it's their attitude that needs work. Just my

RMW

DynaGlide · « **Reply #17 on:** June 28, 2022, 02:23 PM »

Quote from: Richard/RMW on June 28, 2022, 02:20 PM

Quote from: DynaGlide on June 28, 2022, 02:10 PM
I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?

Justification to buy a Shaper Origin so you and enlarge the holes and install inserts...

There's some merit to it being "good enough" for the price, I think it's their attitude that needs work. Just my

RMW

I'm probably going to drop it I don't have the energy to fight with them. If the screws hold in the holes then it should be fine. The top is dead flat, the area the router lift drops into is well machined. The issue I have is their attitude as well. They knew exactly what they were doing when they took a picture of the best of the batch and not the ones like they sold me.

festal · « **Reply #18 on:** June 28, 2022, 05:20 PM »

Those are keyway holes lol

Sent from my iPhone using Tapatalk

Peter_C · « **Reply #19 on:** June 28, 2022, 05:58 PM »

Router the holes slightly larger, tap new threads for the right sized thread insert. The steel threads will actually be stronger. Although I personally wouldn't worry about it as the load on the screws is very minor in reality. That's a really nice router table top

DynaGlide · « **Reply #20 on:** June 28, 2022, 06:12 PM »

Quote from: Peter_C on June 28, 2022, 05:58 PM

Router the holes slightly larger, tap new threads for the right sized thread insert. The steel threads will actually be stronger. Although I personally wouldn't worry about it as the load on the screws is very minor in reality. That's a really nice router table top

I'm past worrying about it. It is a nice top. Much much larger than the CMS I had before. Probably put a mast r fence on it down the road.

Lincoln · « **Reply #21 on:** June 28, 2022, 06:27 PM »

Quote from: DynaGlide on June 28, 2022, 06:12 PM

Quote from: Peter_C on June 28, 2022, 05:58 PM
Router the holes slightly larger, tap new threads for the right sized thread insert. The steel threads will actually be stronger. Although I personally wouldn't worry about it as the load on the screws is very minor in reality. That's a really nice router table top

I'm past worrying about it. It is a nice top. Much much larger than the CMS I had before. Probably put a mast r fence on it down the road.

@DynaGlide - Which lift/plate are you going to be using? I just this week upgraded to the Incra and couldn't be happier. Looks like I have one of those 'Spinrite' motors, sold under a different name down here in Australia. Had it for a couple of years, no problems with it so far.

Blues · « **Reply #22 on:** June 28, 2022, 07:47 PM »

Quote from: Blues on June 27, 2022, 06:54 PM

Quote from: DynaGlide on June 27, 2022, 04:55 PM
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.

I received my top today Matt.. and it's pathetic..even the top surface has damage..and look at the bottom.. some one did not know what they were doing and drilled so many holes! Is this top even usable? I'm so unhappy. I ordered the motor and slides too. I think i should just return it all. Your cs experience does not seem encouraging..dont know what to do.

ewils91 · « **Reply #23 on:** June 28, 2022, 07:57 PM »

Quote from: DynaGlide on June 28, 2022, 08:01 AM

Quote from: ewils91 on June 27, 2022, 08:58 PM

Good luck, I hope your experience is better than mine.

@ewils91 I wasn't sure what to expect until I got this e-mail back:

"You can ignore my earlier email now that I found this one with photos.

The lift you received happens to be one that DID NOT have any wrongly-machined holes.

That is why you don’t have “extra” holes.

You have a perfectly-manufactured Mast-R-Top and just lucky enough to have paid a reduced price for it."

Riiiiiight. I think their CS people need new glasses.

I'm very sorry to hear that. I genuinely was hoping that your experience would have been better. I've been traveling today and just got a chance to reply. I spent no less than 4 hours on the phone with them over the course of 6 or 7 days and too many emails to count trying to get a satisfactory resolution to an issue I had with One of their Pow-R-Tek router motors that died with about 15 minutes of light use. This is not the Jessem I remember from years past. I asked to speak to the manager and was told, hold on for this, that he was too busy to speak to me and even if he wasn't he probably wouldn't anyway.

That ended any money of mine ever seeing its way to them ever again.

Muttley000 · « **Reply #24 on:** June 28, 2022, 08:30 PM »

Wow, what a sad thread to read. I’ve had great luck, but now worry if that will continue. Thanks for sharing!

DynaGlide · « **Reply #25 on:** June 28, 2022, 08:40 PM »

@Blues I'm sadly comforted to know I'm not the only one they tricked. I'm really sorry to see your pictures. With yours I think you would be completely justified to return or exchange given the damage to the top. The description clearly states the top side is unaffected.

This also confirms to me they posted a picture of the best of the batch knowing full well what they were doing.

DynaGlide · « **Reply #26 on:** June 28, 2022, 08:42 PM »

I think it's high time Hans and his team @TSO_Products get into the router table game. They're certainly equipped to do it and their customer service alone would put the competition to shame.

ewils91 · « **Reply #27 on:** June 28, 2022, 08:52 PM »

Quote from: DynaGlide on June 28, 2022, 08:42 PM

I think it's high time Hans and his team @TSO_Products get into the router table game. They're certainly equipped to do it and their customer service alone would put the competition to shame.

I never gave this a thought, I, for one would like to see this. I have an almost new Ultimate Excell II package as a trade in.

Blues · « **Reply #28 on:** June 29, 2022, 01:30 AM »

I have initiated a message to them with pictures asking for a full refund and return shipping label. I hope they honor. Else will feel very cheated. No matter how big or small a business is ..integrity is key and customer satisfaction will decide the fate of that business. Exactly like what you said Matt.. pictures shown and description was misleading. I would never have bought if these pictures were shown. I hate wasting time on the phone.. fighting to resolve these issues.. ahhh.

DynaGlide · « **Reply #29 on:** June 29, 2022, 07:43 AM »

@Blues Keep us posted.