Author Topic: Identify Country of Origin, More Festool International?  (Read 38053 times)

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Offline Matthew Schenker

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Identify Country of Origin, More Festool International?
« on: January 10, 2008, 11:14 AM »
  I have mentioned this before, I'd like to know where a member is from. In light of the "very unhappy" thread, it would have been nice to know he was in the UK while offering advice, and I'd bet Christian O would have liked to know that guy was referring to Festool UK. With the site becoming more multi-national I move we make location a requirement, the country, I don't see a need for more info than that.

You make a very good point, one that I've wrestled with since the beginning of this forum.  How much information should be required from members upon sign-up?  For example, early on (when the forum was just two days old), we had a debate about whether members should be required to use their real names (click here for discussion).  We also discussed revealing locations, at least countries (click here for discussion).  Now that the forum has grown, these questions are more pertinent.  As always, it's an issue of balance: how do we require enough to improve things, without impeding freedom?

This whole discussion leads to related point.  Festool USA currently bears the full weight of member comments.  The majority of members here are American, but international participation has expanded a lot, so maybe it's time to bring in representatives from the countries with growing memberships: UK, Australia, Germany, and Canada.  In the recent example, a member was posting about a service issue in the UK, but it was Christian Oltzscher, the Festool USA CEO, who responded.  This is a problem.  To get a rough sense of international representation, click here.

Back to the original question: I think it would be worthwhile for members to be identified at least by country, since that is what matters most regarding tool availability and service responsibility.  There are various ways to require this information: I can install a module that asks for it during registration.  Also, there is a module that displays a country flag for each member.

I'd be interested to hear what people think about these two related questions on international identities:
1. Should we require country of original upon registration?
2. How do we bring in CEOs or reps from other countries?

Matthew
« Last Edit: January 10, 2008, 11:16 AM by Matthew Schenker »
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Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #1 on: January 10, 2008, 11:49 AM »
Quote
Also, there is a module that displays a country flag for each member.

I think that'd be good, I'd like to see that added.

On the registration page, why not have a drop-down listing all the most common countries, with a choice in there for 'other', and make it a requirement to put something in there. If someone for some unknown reason doesn't want to put their country in, they can just put 'other' as their choice.

I don't see why anyone would want to hide their country of residence, I think it's just that they don't think about filling in optional information. Make it compulsory, and they then have to think about it. Having an 'other' category as described above gives them and you get-out from any freedom issues.
Festoolian since February 2006

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Offline Brice Burrell

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Re: Identify Country of Origin, More Festool International?
« Reply #2 on: January 10, 2008, 12:54 PM »
  Jonny, an "other" option is a good and bad idea. I would perfer to know where a member is from, I'm afraid giving people a choice that too many would opt out. However, your "other" idea is a fair one for the reasons you mentioned.

  Also, I happen to believe that using real names helps to promote responsible posting be the members. It's too easy to hide behind a user name like "SuperBadAss357" or "UnwashedActions".  ;)

Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #3 on: January 10, 2008, 01:23 PM »
I happen to believe that using real names helps to promote responsible posting be the members. It's too easy to hide behind a user name like "SuperBadAss357" or "UnwashedActions".  ;)

Or Jonny Round Boy? ??? ;D
Festoolian since February 2006

TS55R EBQ saw - CTL26 - CTL Mini - OF1400EBQ router - KS120 Kapex SCMS - ETS150/3 sander - RO90 sander - DF500 Domino - PDC18/4 drill - PSC420 jigsaw - OFK500 trimmer

Wish list (in no particular order!): Anything not listed above....

Offline Anthony

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Re: Identify Country of Origin, More Festool International?
« Reply #4 on: January 10, 2008, 02:25 PM »
On another forum I frequent, 'location' is a free text field and people can insert whatever they feel is reasonable information to share. Like your sign-up is now. Then add that info under peoples user names in the forums.

Alternatively, I don't see a problem with mandatory 'country' field in sign-up, and optionally city/town. I think it would be cool to see a little flag icon under the user names, with flag, country name underneath, then city/town if provided.
Regards,
Anthony

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Offline Eli

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Re: Identify Country of Origin, More Festool International?
« Reply #5 on: January 10, 2008, 02:59 PM »
I don't mind being identified by country, but I don't want a flag. Unless you want to give me two flags. :D
Do nothing, stay ahead.

Offline Anthony

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Re: Identify Country of Origin, More Festool International?
« Reply #6 on: January 10, 2008, 03:02 PM »
I don't mind being identified by country, but I don't want a flag. Unless you want to give me two flags. :D

Fair point - people could prefer their national flag to their country of residence. Kill the flag idea.
Regards,
Anthony

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http://www.idealtools.com.au

Offline Forrest Anderson

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Re: Identify Country of Origin, More Festool International?
« Reply #7 on: January 10, 2008, 03:53 PM »

I think it would be a good idea to indicate a member's country, either by text, flag, or both. However there might be various problems with implementing it...

As pointed out by Eli, does it indicate nationality, country of residence, or something else?

Setting up a pick-list of countries to choose from can lead to "Nationalistic" problems. For example, if the list only gave "UK" as an option, then those who were Scottish (or lived in Scotland) could well get upset that "Scotland" didn't have its own entry. The same applies to flags, where some Scots might refuse to have the Union Flag/Union Jack, and demand the Saltire/St Andrew's Cross instead.

Perhaps an alternative to stating the country might be something more general, like Asia, Africa, North America, South America, Antarctica, Europe and Australia.

I have always been of the opinion that requiring members of a forum to provide their real names promotes people to be more careful about what they say, and be less argumentative. Of course, there is nothing to stop someone signing up under a completely false name like "John Smith"!

How about creating a poll?

Forrest

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Offline Anthony

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Re: Identify Country of Origin, More Festool International?
« Reply #8 on: January 10, 2008, 04:25 PM »
Perhaps an alternative to stating the country might be something more general, like Asia, Africa, North America, South America, Antarctica, Europe and Australia.

If this was called "region", there could be: Asia, Africa, North America, South America, Europe, Australia. Should UK be separated from Europe? Australia could be Australia/NZ. Or maybe not.

I am still thinking the free text (country/town) idea is still workable.
Regards,
Anthony

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http://www.idealtools.com.au

Offline Joemac

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Re: Identify Country of Origin, More Festool International?
« Reply #9 on: January 10, 2008, 04:59 PM »
Unless we are worried about the FBI, CIA or some other lettered government bureau,why don't we stuff the paranoia and give at the minimum our state if US, and our country if not US? 

Often times your geographical location frames your perspective on an item or issue.

Offline Anthony

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Re: Identify Country of Origin, More Festool International?
« Reply #10 on: January 10, 2008, 05:07 PM »
Unless we are worried about the FBI, CIA or some other lettered government bureau,why don't we stuff the paranoia and give at the minimum our state if US, and our country if not US? 

Often times your geographical location frames your perspective on an item or issue.

It depends on the direction Matthew (and/or members) want the board to take. Matthew was trying to make or cater to international members. So maybe this is not good if it is to become THE international FOG. Having said that, NA is obviously showing the initiative in setting up and participating in Festool discussion, so keeping is US biased doesn't bother me at all.
Regards,
Anthony

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http://www.idealtools.com.au

Offline Ned

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Re: Identify Country of Origin, More Festool International?
« Reply #11 on: January 10, 2008, 05:08 PM »
I'm generally curious where people live, but the reason to add this information is primarily to show what Festool market a member is in.  Not only would that be easier for Festool, but it also allows a reader to know whether or not a poster's experience with Festool (special deals, etc.) would apply to him.

Free text is problematic for a number of reasons:  First, the quality of the data is shaky at best ("Planet Earth", or different spellings of a place's name).  Second, because the data is not regular, it will be more difficult to do a sort on the country.

If we use Festool Marketing's structure as a guide, the rules become simpler and some objections disappear.  The Country field is simply which Festool branch handles your area.  It's not about nationalism or allegiance.  I think Forrest, though he lives in Scotland, deals with Festool UK.  And Eli's definitely in Festool Australia's region.  If Greenlanders are served by Festool Denmark, then that's their Country.  If Festool Marketing has a marketing area bigger than a country, then a name like "North America" or "Africa" would be correct.

Anyone who wants a flag displayed could use their avatar for the purpose, and show any flag they want.  If there's enough interest in showing flags, perhaps a second avatar field could be created.  Since flag preferences may differ from marketing-area-of-residence, it's probably best not to tie a flag display to the Country.

We could call the field Market rather than Country if that's more palatable.

Ned

Offline Anthony

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Re: Identify Country of Origin, More Festool International?
« Reply #12 on: January 10, 2008, 05:15 PM »
...which Festool branch handles your area...call the field Market rather than Country ...


Ned - I think you're spot on!
Regards,
Anthony

Festool Shop Owner

IDEAL TOOLS (Australia)
http://www.idealtools.com.au

Offline SRSemenza

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Re: Identify Country of Origin, More Festool International?
« Reply #13 on: January 10, 2008, 05:33 PM »
Hi,

      I think Ned has got it for the Festool purpose. Since this site is dedicated to Festool, make it a REQUIRMENT to indicate the Festool Market Region (and call it something like that)  that you are in. And make it just text.  But I like the flag idea as a seperate  OPTION not connected to the FMR requirment (with a selection list) for country and or region.  I just think the flags are kind of cool. I am on a Chess website that uses them, and they look nice.


Seth

Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #14 on: January 10, 2008, 05:50 PM »
I agree on the 'market' idea.
Festoolian since February 2006

TS55R EBQ saw - CTL26 - CTL Mini - OF1400EBQ router - KS120 Kapex SCMS - ETS150/3 sander - RO90 sander - DF500 Domino - PDC18/4 drill - PSC420 jigsaw - OFK500 trimmer

Wish list (in no particular order!): Anything not listed above....

Offline Jesse Cloud

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Re: Identify Country of Origin, More Festool International?
« Reply #15 on: January 10, 2008, 07:06 PM »
I think it would be very helpful to see "Market" as a minimum.  I feel silly when I tell someone to go to Home Depot for something and they explain the nearest one is a thousand miles away ;^).   And, of course, it clues us in when we have differences in electricity, product availability, etc.

I can see how it could be a problem for Christian O and other Festool staff, but I hope the forum doesn't loose its international flavor.  I know I learn a lot from those who have had a little more time with Festool than we have.

BTW, I just looked at my own profile. I had already filled in the location field, but I don't see where it shows when I post?  Did I do something wrong?
« Last Edit: January 10, 2008, 07:10 PM by Jesse Cloud »

Offline Ned

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Re: Identify Country of Origin, More Festool International?
« Reply #16 on: January 10, 2008, 07:24 PM »
I had already filled in the location field, but I don't see where it shows when I post?  Did I do something wrong?

No.  The Location field doesn't display on a post.  Those of us who appear to have the location displayed did it by usng the Personal Text field, which displays underneath your pic.

Ned
« Last Edit: January 10, 2008, 07:25 PM by Ned Young »

Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #17 on: January 10, 2008, 07:41 PM »
I had already filled in the location field, but I don't see where it shows when I post?  Did I do something wrong?

No.  The Location field doesn't display on a post.  Those of us who appear to have the location displayed did it by usng the Personal Text field, which displays underneath your pic.

Ned


darn, you're spot on there. I hadn't noticed that! I've now amended mine to show my location.

Also,whilst changing the above, I noticed that one member has chosen to 'ignore' me. I feel so hurt now.... :'(

 ;D
« Last Edit: January 10, 2008, 07:44 PM by jonny round boy »
Festoolian since February 2006

TS55R EBQ saw - CTL26 - CTL Mini - OF1400EBQ router - KS120 Kapex SCMS - ETS150/3 sander - RO90 sander - DF500 Domino - PDC18/4 drill - PSC420 jigsaw - OFK500 trimmer

Wish list (in no particular order!): Anything not listed above....

Offline Matthew Schenker

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Re: Identify Country of Origin, More Festool International?
« Reply #18 on: January 10, 2008, 07:53 PM »
Everyone,

So far, I think the best solution is for members to choose from a menu of Festool-designated international sales regions.  I'm experimenting with a system now that would do this.  Let's keep the discussion going a little longer before I implement it.

And I have decided against flags, as I certainly don't want to be sorting out international and intranational conflicts here in the forum!

Matthew
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Offline Dan Clermont

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Re: Identify Country of Origin, More Festool International?
« Reply #19 on: January 10, 2008, 08:14 PM »
I am okay with Country of Origin but to due previous conflicts on other forums I don't want or feel people should be forced to list the city they live in.

I'd love to see a rep from Canada on the forum so we can ask questions and/or he could deal with Canadian specific questions.

Dan Clermont
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Offline TahoeTwoBears

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Re: Identify Country of Origin, More Festool International?
« Reply #20 on: January 10, 2008, 09:24 PM »
What Ned said. I'd like to see us list our market, but while I (and I'm sure everyone) am proud of the community in which I live, I would hate to see any kind of nationalism become an issue. I truly enjoy the international atmosphere here, and do find it interesting to see where folks live, to help understand their perspective. The market should accomplish that.

Mike

Offline Matthew Schenker

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Re: Identify Country of Origin, More Festool International?
« Reply #21 on: January 11, 2008, 10:34 AM »
Everyone,
OK, I'm setting up a list of Festool markets and realize I'm not 100% sure what those markets are.  If you go to the Festool.com site, they essentially list every country in the world, but I'm pretty sure Festool does not actually have an established "market" in every single one of those countries.  For example, are there really markets in Iran, Syria, and Malta?

Perhaps one of the dealers can help me here: what are the actual market breakdowns?

Thanks,
Matthew
« Last Edit: January 11, 2008, 10:37 AM by Matthew Schenker »
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Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #22 on: April 07, 2008, 12:28 PM »
Everyone,
OK, I'm setting up a list of Festool markets and realize I'm not 100% sure what those markets are.  If you go to the Festool.com site, they essentially list every country in the world, but I'm pretty sure Festool does not actually have an established "market" in every single one of those countries.  For example, are there really markets in Iran, Syria, and Malta?

Perhaps one of the dealers can help me here: what are the actual market breakdowns?

Thanks,
Matthew

Matthew,

Any progress on this?
Festoolian since February 2006

TS55R EBQ saw - CTL26 - CTL Mini - OF1400EBQ router - KS120 Kapex SCMS - ETS150/3 sander - RO90 sander - DF500 Domino - PDC18/4 drill - PSC420 jigsaw - OFK500 trimmer

Wish list (in no particular order!): Anything not listed above....

Offline Matthew Schenker

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Re: Identify Country of Origin, More Festool International?
« Reply #23 on: April 07, 2008, 12:40 PM »
jonny,
As you can see, no resonses so far!  I'm still confused about how Festool breaks down market regions.  Perhaps there is no official break down?

As membership in this forum becomes increasingly international (using ongoing results from the international poll, it seems that perhaps as many as 40% of our members are from outside the United States) I think it's important that Festool USA not have to bear the full responsibility for answering customer questions and comments.  Other Festool branches should also be here to answer questions.  That's for the benefit of the forum, the customers, and I would guess the company as well.

Matthew
« Last Edit: April 07, 2008, 12:42 PM by Matthew Schenker »
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Offline mhch

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Re: Identify Country of Origin, More Festool International?
« Reply #24 on: April 07, 2008, 01:18 PM »


 The language of choice of this forum is definitely English (and variants of).
 I doubt you get responses from French, Italian, whatever dealers. It even
 seems that UK ones might not respond (according to an informed post).

Offline Tom Bainbridge

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Re: Identify Country of Origin, More Festool International?
« Reply #25 on: April 07, 2008, 01:55 PM »
mathew

i do agree that festool usa and FOG is bearing the responsibility of answering comments and questions



however the facts of life are as follows

apart from the australian forum FOG is the only english speaking festool forum im aware of

in my case festool (uk) dont SEEM to give a damm

not a single uk reigonal manager is registered, the ceo of festool uk isnt and most of the uk dealers dont know FOG exists




christian o is bearing the brunt of it no question

but i am hoping that seeing as he has the biggest market in the world that he will eventually have the power to influence festool uk and give them rocket up the ........ and shake them warmly by the throat as a wake up call

and tell them what a bunch of t****rs they are. festool uk have a great product and havent a clue how to market it

ignoring their customers doesnt help their cause, and the festool uk repair system is now a joke...... its ALL being done by festool uk

i had the unfortunate experience of a warranty repair that took one month

festool uk have changed the wording on their repair service to "as soon as possible"...........  in english commercial law it essentially means, when they can be bothered to get round to it



the best solution in my view .................. the festool uk importers loose their franchise and get a decent ceo in place

curiously i have a name.................. christian o
Bromley, Kent. UK

aka dirtydeeds

Online Dan Rush

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Re: Identify Country of Origin, More Festool International?
« Reply #26 on: April 07, 2008, 06:25 PM »
sorry dd,  we already called dibs.  ;)  We keep Christian O.  ;D

Offline Corwin

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Re: Identify Country of Origin, More Festool International?
« Reply #27 on: March 18, 2010, 02:48 AM »
Here's an older thread that had legs but didn't get anywhere.  I think it is even more relevant today.  Any thoughts?  Is this something that can be implemented?

Offline jonny round boy

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Re: Identify Country of Origin, More Festool International?
« Reply #28 on: March 18, 2010, 05:31 AM »
Good idea.

At present, there is a 'location' field in the profile information. Some people use it, but others don't.

I would suggest 3 courses of action:

1. Make that field compulsory for new members signing up;

2. Run a script to identify all current members who have not listed a location, and send out an e-mail to them asking them to complete the information themselves;

3. Run a script to identify those that don't do it themselves, and then use the IP addresses to automatically fill it for them. Send them a further e-mail telling them that it's been done & that they can change it if it's not correct.


TBH, I have no idea how forum software works, and when I say 'run a script' I may as well say 'wave a wand' 'cos I've no idea what that entails!

I suspect that number 1 is pretty straightforward; 2 and 3 could be anything from 'easy', through 'difficult', right up to 'impossible'. I really don't know.  [embarassed]
Festoolian since February 2006

TS55R EBQ saw - CTL26 - CTL Mini - OF1400EBQ router - KS120 Kapex SCMS - ETS150/3 sander - RO90 sander - DF500 Domino - PDC18/4 drill - PSC420 jigsaw - OFK500 trimmer

Wish list (in no particular order!): Anything not listed above....

Offline Brice Burrell

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Re: Identify Country of Origin, More Festool International?
« Reply #29 on: March 18, 2010, 08:22 PM »
I too would love to see this happen.