Author Topic: Not receiving notifications  (Read 1347 times)

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Offline patriot

  • Posts: 164
    • Wood Working By Design
Not receiving notifications
« on: July 28, 2019, 10:50 AM »
I used to receive email notifications for every post I made, but that is no longer true for some reason.  Nor are these notifications going into my spam folder.  Here is a grab of my Notifications setup.

Any help will be greatly appreciated.

Thanks.
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline Peter Halle

  • Global Moderator
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  • Posts: 12006
  • MacGyver - My boy 2010 - 2019 RIP
Re: Not receiving notifications
« Reply #1 on: July 28, 2019, 11:26 AM »
I just looked at your profile and the system shows that it has sent notifications.  I hope I will not insult you with this question, but is the email address correct in your profile?  That would be the starting point to trying to help.

Peter Halle - Moderator

Offline threesixright

  • Posts: 332
Re: Not receiving notifications
« Reply #2 on: July 28, 2019, 11:29 AM »
Well I have the same (do receive emails). But, for some reason emails are marked as spam. Any change some spf/dkim records are set wrongly? Im sure I didn't mark as so.

Sent from my X using Tapatalk
« Last Edit: July 28, 2019, 01:30 PM by threesixright »

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #3 on: July 28, 2019, 12:51 PM »
@Peter Halle

Thanks for responding to my query.  Just sent you a PM.
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #4 on: July 30, 2019, 09:49 PM »
Still needing some help to resolve this issue.

Thanks!
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline threesixright

  • Posts: 332
Re: Not receiving notifications
« Reply #5 on: July 31, 2019, 03:19 AM »
Still needing some help to resolve this issue.


Did you check your spam folder? Mine are all in there...  :-\

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #6 on: July 31, 2019, 09:32 AM »
Still needing some help to resolve this issue.


Did you check your spam folder? Mine are all in there...  :-\

I go through each email that lands in my Spam folder several times a day.  On a normal day that means deleting approximately 100 emails, but I've yet to see an email from this website. 

I sent the moderator who posted a comment to this thread a PM asking to send me an email using the same email I use to receive forum notices, but I never heard back from him.

Thanks.
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline six-point socket II

  • Posts: 1032
  • aka @the_black_tie_diyer
Re: Not receiving notifications
« Reply #7 on: July 31, 2019, 09:55 AM »
You're not alone, in not getting notifications.

-> http://festoolownersgroup.com/feedback-on-administration/is-there-a-problem-with-e-mail-notifications/

If your mail host/provider strictly checks the SPF record, you won't get them currently.

Kind regards,
Oliver

Kind regards,
Oliver

Offline SRSemenza

  • Global Moderator
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  • Posts: 8918
  • Finger Lakes Region, NY State , USA
Re: Not receiving notifications
« Reply #8 on: July 31, 2019, 10:16 AM »
 @Festool USA

   Can this be looked into please?

Seth

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #9 on: July 31, 2019, 10:27 AM »
@six-point socket II
@Festool USA

Thanks for your help.

Phillip
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline SRSemenza

  • Global Moderator
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  • Posts: 8918
  • Finger Lakes Region, NY State , USA
Re: Not receiving notifications
« Reply #10 on: July 31, 2019, 10:31 AM »
@six-point socket II
@Festool USA

Thanks for your help.

Phillip

    Does that mean you got it fixed?

Seth

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #11 on: July 31, 2019, 10:38 AM »
@SRSemenza

No.  Sorry for the confusion.  I was just thanking those poster's who were trying to help solve this issue.

In case you're wondering about my quick responses - I keep this webpage open so I can respond as necessary.

Thanks!
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline ScottW

  • Festool USA Employee
    FOG Administrator
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  • Posts: 64
Re: Not receiving notifications
« Reply #12 on: August 01, 2019, 09:27 AM »
Good morning,

I've made changes to the FOG's DNS records to resolve this issue.  Please allow roughly 60 minutes for the changes to propagate.

Thanks!
-Scott

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #13 on: August 01, 2019, 10:06 AM »
Good morning,

I've made changes to the FOG's DNS records to resolve this issue.  Please allow roughly 60 minutes for the changes to propagate.

Thanks!
-Scott

Great!  If someone makes a post here and I receive a notification I will be happy indeed.  Will report back if that happens.

Thanks for your help.
« Last Edit: August 01, 2019, 10:10 AM by patriot »
'If you don't know where you're going, any road will get you there' Lewis Carroll

Offline Tooms

  • Posts: 31
Re: Not receiving notifications
« Reply #14 on: August 01, 2019, 10:39 AM »

They have now resolved the issue with the SPF record and it is working for me.


/Tooms

Offline patriot

  • Posts: 164
    • Wood Working By Design
Re: Not receiving notifications
« Reply #15 on: August 01, 2019, 07:46 PM »

They have now resolved the issue with the SPF record and it is working for me.


/Tooms

Glad to hear that.  Unfortunately, I've yet to receive any notification from this thread.  I just went through my spam folder hoping to see if a FOG notification had landed there.  Nothing.

Not much else I can do except check in once in a while.
'If you don't know where you're going, any road will get you there' Lewis Carroll