Author Topic: What Festool Did You buy Today?  (Read 590537 times)

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Online Cheese

  • Posts: 8889
Re: What Festool Did You buy Today?
« Reply #1920 on: May 07, 2021, 10:32 PM »
Just consider that a blessing in disguise.  [big grin]

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Offline squall_line

  • Posts: 775
Re: What Festool Did You buy Today?
« Reply #1921 on: May 08, 2021, 12:39 AM »
I love the way it looks like a Centrotec chuck was placed in any opening that was left in the case (also, I know that at least one of those Centrotec chucks had to have been just flopping around in the case).  It almost looks like you got someone's personal kit from the office accidentally shipped to you!

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1922 on: May 08, 2021, 01:16 AM »
Honestly, I kind of wonder if maybe they over-sold the number of reconditioned models they had, grabbed one that had been used for training or product demo purposes, and then packed in some other old odds and ends hoping that whoever received it would be more inclined not to complain about the clearly-worn condition of the tool itself if they got some extras. It's not like there's that much else they can do with old batteries, and my guess is they have so many Centrotec chucks floating around Festool HQ that they use them as doorstops.

Offline Mythic

  • Posts: 3
Re: What Festool Did You buy Today?
« Reply #1923 on: May 15, 2021, 07:11 PM »
Honestly, I kind of wonder if maybe they over-sold the number of reconditioned models they had, grabbed one that had been used for training or product demo purposes, and then packed in some other old odds and ends hoping that whoever received it would be more inclined not to complain about the clearly-worn condition of the tool itself if they got some extras. It's not like there's that much else they can do with old batteries, and my guess is they have so many Centrotec chucks floating around Festool HQ that they use them as doorstops.
In my experience across about 12 recon purchase tools it’s about 75/25% brand new mint condition looking tools versus obviously previously owned or demo tools. One of them I got still had a bunch of business cards in the Systainer for a Festool sales rep as it was his demo unit which was replaced.


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Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1924 on: May 15, 2021, 08:29 PM »
Received the HKC55 EB-Plus-F-SCA set I ordered from last week’s Recon. This one’s not in bad shape, though it’s clearly seen some use: scuffs and scratches on a number of surfaces.

More problematic is that the kit was shipped with only one battery, rather than two, and without the swivel port to connect a dust extractor. The battery I’m inclined to write off as a wash, given that they sent me two batteries I didn’t pay for with the T18 kit last week, but the inability to attach a dust extractor is quite a bit more problematic.

I don’t see anything on the FestoolRecon website that suggests that tools may be sold missing components or accessories. Does anyone happen to know if I can call them up and complain about this? Or are they just going to tell me, “as-is, tough luck”?

Offline Alanbach

  • Posts: 680
Re: What Festool Did You buy Today?
« Reply #1925 on: May 15, 2021, 08:36 PM »
@Cypren You should absolutely call them on Monday. I have read about countless situations where they have corrected problems like this. No muss, no fuss generally. Anything that was supposed to be there, the dust port and the battery for sure.

Online Cheese

  • Posts: 8889
Re: What Festool Did You buy Today?
« Reply #1926 on: May 15, 2021, 09:14 PM »
Ya, just give them a call or an email noting what parts are missing. They’ll send you what you’re missing no questions asked. Done that a couple of times and Festool immediately sent me the missing items. Their customer service is truly second to none.  [big grin]
« Last Edit: May 15, 2021, 11:23 PM by Cheese »

Offline squall_line

  • Posts: 775
Re: What Festool Did You buy Today?
« Reply #1927 on: May 16, 2021, 01:52 PM »
Ya, just give them a call or an email noting what parts are missing. They’ll send you what you’re missing no questions asked. Done that a couple of times and Festool immediately sent me the missing items. Their customer service is truly second to none.  [big grin]

As others have said...

I turned into a short-term "frequent flyer", as I had 2 or 3 tools in a row with various small concerns.  Actually, I had a TS-55 that was filthy and had a broken piece of styrofoam in the lid and the lid was jammed shut; they offered to take it back but had none in stock to guarantee a replacement.  Three days later a TS-55 was in the day's Recon offerings, so I ordered another one and sent the first one back; Festool sent me the label to return it.  I got a refund on the original as soon as it arrived at their doorstep.

I got a DF500 from Recon a week or two later, and it was missing the Trim Stop.  They told me they'd get me one as soon as they could.  Two days later, the styrofoam piece for the TS55 lid showed up from UPS.  I wrote them back and they told me the trip stop was back-ordered, to keep the styrofoam, and the trim stop would ship once it was back in stock.

I've used the "contact us" form on the Recon website for all of these communications, and I've always received a response within one business day.

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1928 on: May 16, 2021, 03:50 PM »
Stories like this make me really question the whole notion of “reconditioned”, which normally means the manufacturer has thoroughly checked over the tool and repaired any wear and tear on its functional components before reselling it.

This sounds a great deal more like they’re just turning some of these tools around blindly and at most maybe opening the box lid to make sure there’s an actual tool inside.

Offline squall_line

  • Posts: 775
Re: What Festool Did You buy Today?
« Reply #1929 on: May 16, 2021, 04:35 PM »
Stories like this make me really question the whole notion of “reconditioned”, which normally means the manufacturer has thoroughly checked over the tool and repaired any wear and tear on its functional components before reselling it.

This sounds a great deal more like they’re just turning some of these tools around blindly and at most maybe opening the box lid to make sure there’s an actual tool inside.

I believe the idea at the time was that it "fell through the cracks".  The systainer looked like it had been abused by UPS, rather than the previous owner, but its possible that the previous owner jammed the lid and it was never opened before shipping it out. 

Some people, when asking why they received a tool covered in sawdust, have gotten a response along the lines of "even if there's a problem on day 364, we'll cover it, if you're willing to keep it.  Otherwise, we can refund you."  The skeptical side of me doesn't have a good reaction to that, because it sounds more like a CYA thing and it's been said to enough different people that it sounds like an excuse not to check tools over thoroughly.  At a minimum, I would hope that there was a sharpness test done on any blades that come with a tool, and/or just swap them out for a fresh blade.  A warranty on the motor and internals doesn't make me feel much better if the first owner of the saw I just bought ran it through 500-600 feet of hard, tough cutting and I'm now stuck sharpening or replacing the blade within the first month.

Almost all of the Recon items I've gotten recently have had a yellow dot tag on the latch and on one side of the systainer.  I take that to be some sort of internal signal that things have been looked over and looked through.

Offline RSU

  • Posts: 16
Re: What Festool Did You buy Today?
« Reply #1930 on: May 16, 2021, 06:21 PM »
Got the call today my Kepex KS 120 REB came in.I wasnt expecting it till October if at all. Well Happy Birthday to Me.

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1931 on: May 17, 2021, 12:34 PM »
Ya, just give them a call or an email noting what parts are missing. They’ll send you what you’re missing no questions asked. Done that a couple of times and Festool immediately sent me the missing items. Their customer service is truly second to none.  [big grin]
Just to follow up on this, I used the contact form on the Recon website over the weekend to complain about the missing battery and dust port, as well as the blade (which pretty clearly showed signs of heavy use). When I woke up this morning, I had an email response back offering to send replacements for all three or do a full refund of the tool, whichever I preferred.

Like you said, excellent customer service.

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1932 on: May 19, 2021, 02:39 AM »
Received TXS Li 2.6 Set from Recon today, completing my drill collection. This one was clearly dragged across concrete at some point: there's a clear line along one edge where the polymers are just shredded. Like the HKC I got this weekend, this one also came missing a battery, so I reached out to Festool again to complain.

Three out of four of my purchases from Recon in the past couple of weeks have pretty clearly not been given even a cursory inspection before turning around and reselling them. (Though one of those worked out in my favor since it included a bunch of stuff I didn't pay for.) This concerns me: while this is a small sample size, it's still suggestive that this isn't just a matter of "once in a while something slips through the cracks".

331623-0

Offline Wayne CW

  • Posts: 39
  • Wayne
Re: What Festool Did You buy Today?
« Reply #1933 on: May 19, 2021, 10:56 AM »
I guess i never was one for that old saying "that one mans junk is another mans treasure". I always bought new and saved my money until i had enough for the price. Obviously Festool is a new tool retailer and that is where they put their focus. Its commendable on their part how they expedited your issues.
"There is always something new to learn and old age isn't an excuse to quit."

Offline syam

  • Posts: 2
Re: What Festool Did You buy Today?
« Reply #1934 on: May 21, 2021, 03:58 PM »
First Festool purchase - from Recon. Needed a jigsaw and decided to take the gamble with the loved/hated Carvex since I couldn't find a Bosch JS572EBL for a reasonable price.




Cuts like a charm. Ordered a set of Festool blades and inserts to complete the kit.

Will surely be purchasing more in the future.

Offline rubber_ducky

  • Posts: 54
Re: What Festool Did You buy Today?
« Reply #1935 on: May 21, 2021, 05:06 PM »
Curious how recon purchases ship? I too bought a carvex but have heard nothing since. Do you receive a shipment notification or do the tools simply show up at your door?


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Offline GoingMyWay

  • Posts: 1393
Re: What Festool Did You buy Today?
« Reply #1936 on: May 21, 2021, 06:09 PM »
Curious how recon purchases ship? I too bought a carvex but have heard nothing since. Do you receive a shipment notification or do the tools simply show up at your door?


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@rubber_ducky I've always received an order confirmation and a shipment notification email from 'Festool USA <sales@festoolrecon.com> via shopify.com' for recon purchases.
Inquiring Minds Want to Know

TS55, CT26, RO150, CXS, ETS 150/3, ETS EC 150/5, MFT/3, TS75, DF500, DTS400, OF1400, CT SYS

Offline squall_line

  • Posts: 775
Re: What Festool Did You buy Today?
« Reply #1937 on: May 21, 2021, 06:25 PM »
Curious how recon purchases ship? I too bought a carvex but have heard nothing since. Do you receive a shipment notification or do the tools simply show up at your door?


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@rubber_ducky I've always received an order confirmation and a shipment notification email from 'Festool USA <sales@festoolrecon.com> via shopify.com' for recon purchases.

Same here.  I get an order confirmation that the order was placed and 1 to 2 business days later I get a shipping confirmation e-mail.

I'm also subscribed to UPS, FedEx, and USPS delivery alerts so even if I miss a shipping notice from a website, I'll still get something from the shipper themselves saying that a package is coming.

If you didn't get the order confirmation, either the order didn't go through (check your statement from your method of payment), or it ended up in your junk/spam folder.

I noticed that my MFK 700 took a day or two longer than normal to ship.  Ordered Friday, shipped the following Wednesday (arrived today), so they may just be running behind on fulfillment.  My Trion from yesterday still hasn't shipped, so I anticipate getting that e-mail on Monday or Tuesday at this point.  The shipment notices that I checked just now have all come between 7 AM and 12 PM Central Time.

Offline rubber_ducky

  • Posts: 54
Re: What Festool Did You buy Today?
« Reply #1938 on: May 21, 2021, 07:30 PM »
I do have an order confirmation from 5/18 (4 biz days ago). I can “view” the order through that confirmation. Seems that it hasn’t shipped yet. :(


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Offline Eric J

  • Posts: 38
Re: What Festool Did You buy Today?
« Reply #1939 on: May 21, 2021, 11:42 PM »
First Festool purchase - from Recon. Needed a jigsaw and decided to take the gamble with the loved/hated Carvex since I couldn't find a Bosch JS572EBL for a reasonable price.

Cuts like a charm. Ordered a set of Festool blades and inserts to complete the kit.

Which set of blades did you order? I bought a Carvex on recon two months ago, and so far I've picked up the Festool HS 75/3 BI (plastic) blades and Bosch T118G (metal) blades. I need to bite the bullet and get a well rounded set of wood blades soon.

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1940 on: May 22, 2021, 12:00 AM »
Cuts like a charm. Ordered a set of Festool blades and inserts to complete the kit.

Will surely be purchasing more in the future.
If you like the Carvex, definitely consider getting the full accessory kit for it. It takes a great saw and makes it even better, adding a variety of new bases that improve cutting on various materials, as well as the angle base, rail-guided base and the circle cutter accessory, all of which help you make high-precision cuts well beyond what you can freehand.

Offline syam

  • Posts: 2
Re: What Festool Did You buy Today?
« Reply #1941 on: May 22, 2021, 01:00 AM »
Curious how recon purchases ship? I too bought a carvex but have heard nothing since. Do you receive a shipment notification or do the tools simply show up at your door?

I purchased on FestoolRecon on 5/14 and order was confirmed shortly after same day.
I received an email notice of shipment for my order on 5/19 with tracking info.
Shipment was delivered on 5/20.

Overall a very smooth process except the waiting for shipment as I didn't know what was going on.

Which set of blades did you order? I bought a Carvex on recon two months ago, and so far I've picked up the Festool HS 75/3 BI (plastic) blades and Bosch T118G (metal) blades. I need to bite the bullet and get a well rounded set of wood blades soon.

I went to the big box store and purchased the 20 pc set of Diablo blades just to get some cutting in. I ordered Festool 204275 on Amazon and it should be here next week. These 5 blades are all for wood and are relatively short, so I'll need to add to the list eventually but most of my cutting for now will be in plywood and 2x materials.

If you like the Carvex, definitely consider getting the full accessory kit for it. It takes a great saw and makes it even better, adding a variety of new bases that improve cutting on various materials, as well as the angle base, rail-guided base and the circle cutter accessory, all of which help you make high-precision cuts well beyond what you can freehand.

I've been looking at the carvex accessory set but think I will only have use for the circle cutting jig. It looks great overall but for me most likely not worth the added expense (for now). The rail guide base and angled base are interesting though.

Offline rst

  • Posts: 2684
Re: What Festool Did You buy Today?
« Reply #1942 on: May 22, 2021, 10:44 AM »
I use Bosch blades mostly, have Festool also, most used Festool is the long iinsulation blade.  Bosch's plastics blade is also outstanding as I do quite a bit of plastic fabrication.  Anymore I use Bosch blades on my Fein Supercut.

Offline rmhinden

  • Posts: 482
Re: What Festool Did You buy Today?
« Reply #1943 on: May 22, 2021, 03:04 PM »
I purchased the Carvex PS 420 EBQ earlier this week.    I found a place that had both handle models in stock (Tooland in San Carlos, CA) as I wanted to see which version I liked better.   I found that the barrel handle version was a better fit for my hand.

I was thinking that cordless version, but that would have been to order it somewhere, more expensive, and a pound heavier.  I needed it (ok wanted it) for a project so didn't want to wait.

I am happy with it, works well.   I ordered some extra blades and splinter guards.

Is there a guide to the different blades available?    Seems like a lot of choices for wood cutting blades.

Bob

Offline Coen

  • Posts: 1090
Re: What Festool Did You buy Today?
« Reply #1944 on: May 22, 2021, 03:50 PM »
I use Bosch blades mostly, have Festool also, most used Festool is the long iinsulation blade.  Bosch's plastics blade is also outstanding as I do quite a bit of plastic fabrication.  Anymore I use Bosch blades on my Fein Supercut.

Jigsaw blades? Bosch has a longer one.

Re: What Festool Did You buy Today?
« Reply #1945 on: May 22, 2021, 08:47 PM »
Festool Domino XL DF 700
TS-75, LR32, OF-1400, TSO GRS16PE,  TSO TPG-20, TPG-30, TPG Adapter, XL DF 700 domino, Rotex 150, CT 48 AC HEPA Dust Extractor

Online Cheese

  • Posts: 8889
Re: What Festool Did You buy Today?
« Reply #1946 on: May 22, 2021, 09:12 PM »
Good for you...that’s a nice machine. Better than nice, it’s a great piece of equipment.

We’ll be watching for photos of your projects.  [big grin]

Offline Cypren

  • Posts: 157
Re: What Festool Did You buy Today?
« Reply #1947 on: May 26, 2021, 06:18 PM »
Three out of four of my purchases from Recon in the past couple of weeks have pretty clearly not been given even a cursory inspection before turning around and reselling them. (Though one of those worked out in my favor since it included a bunch of stuff I didn't pay for.) This concerns me: while this is a small sample size, it's still suggestive that this isn't just a matter of "once in a while something slips through the cracks".
Just to close the loop on this: I received a package in the mail from Festool today containing a brand new HKC 55 blade, dust port, 5.2Ah Bluetooth battery (a surprising but welcome replacement for the older non-Bluetooth battery missing from the kit I bought) and TXS/CXS battery. I still think there's a QC issue with the Recon tool inspections, but I can't complain about the Festool service, which is just as good as always.

Offline woodbutcherbower

  • Posts: 81
Re: What Festool Did You buy Today?
« Reply #1948 on: May 27, 2021, 06:44 PM »

Show me a jigsaw which can cut a perfect, 100%-square-to-the-surface circle around a £2 coin in 50mm/2" solid oak countertop, and you'll have my attention.

My Mafell P1CC was demonstrated doing exactly the above - and that's the reason why I bought it. Anything green and black doesn't come close. Nowhere even remotely close. You guys should take off your blindfolds, stop following the one-brand herd mentality, and get your heads around the fact that there's other great gear out there which doesn't come in a grey-and-green case.

Just sayin'......
There's no such thing as a job which is almost perfect. It either is perfect - or it isn't.

Offline rubber_ducky

  • Posts: 54
What Festool Did You buy Today?
« Reply #1949 on: May 27, 2021, 07:33 PM »

Show me a jigsaw which can cut a perfect, 100%-square-to-the-surface circle around a £2 coin in 50mm/2" solid oak countertop, and you'll have my attention.

My Mafell P1CC was demonstrated doing exactly the above - and that's the reason why I bought it. Anything green and black doesn't come close. Nowhere even remotely close. You guys should take off your blindfolds, stop following the one-brand herd mentality, and get your heads around the fact that there's other great gear out there which doesn't come in a grey-and-green case.

Just sayin'......
What gave you the impression that anybody here was trying to get your attention?
What if you have absolutely zero need to do the sort of cut you’ve described above?
Just sayin’....


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