Festool Owners Group

FESTOOL DISCUSSIONS => Festool Announcements => Topic started by: benz240 on January 26, 2021, 03:11 PM

Title: Tool Registration Update
Post by: benz240 on January 26, 2021, 03:11 PM
Sorry if this is the wrong section for this, but is anyone else able to register a new tool right now? I keep getting an error on the website when trying to do so.

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  Moderator Note > The message below has been added by moderator. The original is a few posts down.

Message from Festool USA.

  We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience.

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.
Title: Re: Warranty registration page not working?
Post by: woodferret on January 26, 2021, 03:50 PM
Customer service rep in US said they were having issues and probably won't be resolved until Feb.  Keep your receipt (or copy) in the box she said in case of service request.  I assume they'll be kind enough to apply grace to the warranty thing.
Title: Re: Warranty registration page not working?
Post by: Bertotti on January 26, 2021, 04:21 PM
I had issues as well, they migrated to a new system last year and not all my gear moved over. They are very helpful when contacted but it may be a bit before it is working right.
Title: Re: Warranty registration page not working?
Post by: Jim_in_PA on January 26, 2021, 08:50 PM
I messaged the webmaster the other day about this when I went to register a new tool and found that to be non-functional.
Title: Trying to register a tool but cannot recognize T-Nr
Post by: Wood_Slice on January 26, 2021, 09:22 PM
Hello, I have previously registered 3 different tools from Festool on your website but cannot register my latest aquisition. I have sent an email to Festool via the site but havent gotten a response in about a week. Wonder if its a busy time for them. Please help. Thank You
Title: Re: Trying to register a tool but cannot recognize T-Nr
Post by: Frank-Jan on January 27, 2021, 01:23 AM
If there's a warranty registration card in the systainer, it should have the numbers already filled out. Actually the tools I bought in the last few months also had a QR code which you can scan with your phone, I think that also already put in those numbers in when taking you to the link. (not sure if this is also the case in the USA)

On the webpage for the registration there often is hint to find the numbers you need (like a picture of the information rectangle on the machine with a red box drawn around the number)
I hope this helps.

/edit: The numbers are also printed on the sticker on the systainer.
/edit 2: I might have misunderstood your question, and it's the website that doesn't recognize the number. In that case I would try contacting them by phone if it's near to the 30 day window.
/edit 3: Website is currently not working correctly: check out this thread: https://www.festoolownersgroup.com/festool-tools-accessories/warranty-registration-page-not-working/msg631078/?topicseen#msg631078
Title: Tool Registration Update
Post by: DerickC on January 27, 2021, 09:29 AM
We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.
Title: Re: Tool Registration Update
Post by: woodferret on January 27, 2021, 10:14 AM
I sent a msg to the Festool Canada webmaster but it seemingly blackhole'd.  On that registration page which I assume is shared all-over, it won't let us choose any purchase date older than 30 days ago.  Something to add to the list to look at if it isn't already.  Thanks.
Title: Re: Warranty registration page not working?
Post by: Bert Vanderveen on January 27, 2021, 10:25 AM
Starting January 1, 2021 dealers in the EU may not register Festools anymore. That was a great service - made life a lot easier. But the powers that be have ordained that we consumers have to it ourselves now. : (
Title: Re: Tool Registration Update
Post by: SRSemenza on January 27, 2021, 10:40 AM
This topic is compiled from several warranty registration topics along with an announcement from Festool so that all info is in one place. And this will be stickied for the time being so that it can be easily found and people can be directed to it.  A few superfluous posts have been removed to declutter the topic.


Seth
Title: Re: Tool Registration Update
Post by: benz240 on January 31, 2021, 01:10 PM
The website appears to be working now. I was able to register my tools this morning.
Title: Re: Tool Registration Update
Post by: Wood_Slice on April 20, 2021, 11:07 AM
We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

There is one thing that I though you guys added but I don't see it. It might be in my opinion and that is if there is a warranty/service related issue that needs to be sent to Festool-->> From my registered tools we can click on the tool and select warranty/service right there and have everything prefilled with demographics, warranty card, proof of purchase/receipt, etc. Since it is uploaded on your site and the T-Nr has a track record no need to have duplicate work. Furthermore, possible add an option to see the tool that has been sent for warranty/service with status updates such as (received, evaluated, completed, shipped, etc).
Title: Re: Tool Registration Update
Post by: Mjolner174 on April 20, 2021, 12:50 PM
With the new tool registration program you need to have a receipt. I tried unsuccessfully to register a tool that I got a s a gift. Without a receipt, no luck.
Title: Re: Tool Registration Update
Post by: Festdewalkita on April 20, 2021, 02:09 PM
With the new tool registration program you need to have a receipt. I tried unsuccessfully to register a tool that I got a s a gift. Without a receipt, no luck.

Just snap a pic of the label off the box or insert.  I only had a couple of the receipts (but knew exactly when I bought the items because I had access to my credit card statements), and uploaded what I had.  That was a receipt in some cases, and a just the label or insert in others.  The system isn't smart enough to know the difference, and I honored the intent (if not the explicit words) for what they are asking.

I absolutely love the CT MINI I/CT-VA pre-separator, Duplex LS-130 (blending crown moulding splices), ETS EC 125 (base board and everything else) combinations.  Talk about efficient and convenient to move around!  All I've really done is trim carpentry so far, but that's all changing soon.