Author Topic: MFT 3 Heads up and great customer service  (Read 1710 times)

0 Members and 1 Guest are viewing this topic.

Offline Jimhart

  • Posts: 218
MFT 3 Heads up and great customer service
« on: August 13, 2008, 10:38 PM »
Had an MFT 3 delivered July 9th and wasn't back in town to set it up until 8/5.

While putting it together, the bracket that holds the back end of the  guide rail was very hard to slide across the back v-groove on the side rail. Took a close look and the v-groove was dented. Ran out to the trash to grab the box it was delivered in and it wasn't damaged, just a little pushed in.

The MFT 3 ships with styrofoam on the corners, then a big cardboard box. As substantial as the side rails are, They are really pretty exposed to shipping damage. I'd recommend looking at them closely if you have one shipped.

The great news is that Festool customer service quickly offered to send me a replacement side rail. I just installed it and was very impressed at the engineering that went into this table. If that replacement rail was a part for a car, there's no doubt in my mind it would be a $100 to $200 part. Kind of puts the price of the overall table, guide rail and angle unit in perpsective.

Jim

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.