Hi Nick, I have the ETS EC 125, so basically the shorter, brushless version of the same sander. First, make sure you're using dust collection, even if it's a cheap shop vac, because it's required for this type of sander. Second, make sure you are letting the sander do the work. As in, don't hold down or push the sander down into the surface. This sander can definitely sand aggressively with the right grit of paper to do so. A few questions: what grit sandpaper are you using? What are you starting with, what grits are you using in steps up to your final grit? And are you sanding wood? I know that seems like a dumb question but you didn't specify what material you are sanding, so I want to make sure to assist with all the right info.
Lastly, there is a relatively cheap interface pad you can get from Festool that will help protect the built-in pad on your sander (this guy,
https://www.festoolusa.com/accessory/203344---pp-stf-d125-2 for $15.00). I don't know if this will work with the 3M sandpaper you mentioned, but it is a requirement if you use the Festool net abrasives, so perhaps this will help with the 3M? If nothing else, since it's stated to be required by Festool for sanding with the Festool net abrasives, I would put it in my sander if I were you (I don't use the net abrasives, just regular old Rubin and Granat for me). I use the protector pad on my ETS EC 125 (and my fiance's which is the same model) because it's much cheaper/easier to replace than the whole bottom part of the sander.
I'm not an expert, just a hobbyist woodworker and aspiring DIYer, but I have sanded lots of lumber, a decent square footage of floor (yes the ETS EC is better than the stuff I can rent that's supposed to be for sanding floors, long story I'll bore folks with another day), and I don't know how many linear feet of trim, 24 wooden doors, and a set of stairs, twice. So in the five or so years I've had my sander, I've put it through its paces. I hope this helps, and please feel free to keep asking more questions, FOG is a cool place with pretty chill people.
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