Author Topic: Festool Kapex Recall  (Read 251 times)

0 Members and 1 Guest are viewing this topic.

Offline Troll

  • Posts: 88
Festool Kapex Recall
« on: October 07, 2021, 03:38 PM »
I recently sent away my well-used 14 year old Kapex as part of the recall.  In addition to the recall work I asked the Festool service centre to recalibrate the saw - work I was happy to pay for.  I received the saw back 3 weeks' later.  In addition to the recall works the saw was completely overhauled to include the following: new mitre and bevel scales, new mitre lock, new bevel lock, part of the aluminium fence, new blade insert, broken blade guard mechanism replaced, broken rubber dust collector replaced and broken cable winder replaced.

The total cost for the non-recall work was a grand total of £0.00. What brilliant service!  So I just want to say a big Thank You to the Festool service team for their work.  I've used Festool for years, and never regretted the money I've spent.


Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.