Author Topic: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)  (Read 12021 times)

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Offline Martin Johnson

  • Posts: 134
STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« on: September 19, 2020, 07:01 AM »
First, let me say that I think Festool makes some of the best tools in the world.  I have quite a few, and have rarely regretted spending the money to get quality.  Having said that, my STM 1800 just arrived from Beaver Tools yesterday.  I was very excited to set it up, but there were a number of disappointing quality control issues or shipping issues that have tempered my excitement:

- One of the Wheels was damaged
- Couldn't pull out one of the extension bars
- Pin was bent preventing the extension bar movement (camera flash makes it look like a light saber, but that is the pin, which should be straight in alignment with the rest of the part.)
- Nut missing from bar that holds the stop

I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.   


Festool Response Below (Excellent Customer Service As Expected)...

Per my experience and expectations, Festool had a 1st class response. 

Hello Martin,

 I apologized for the following parts showing up damaged.  The replacement parts have been sent out to you free of charge, , have a wonderful day!

Thank you,

Chris Stoller
« Last Edit: October 06, 2020, 12:11 PM by Martin Johnson »

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline ProCarpenterRVA

  • Posts: 140
Re: STM 1800 Quality Control Issue?
« Reply #1 on: September 19, 2020, 07:33 AM »
That's a shame that you had some shipping damage / qc problem.

I got mine together and it is completely perfect. Just based on the fact that the height is adjustable I'm going to buy another.

A quick tip, if you don't have a 10mm Allen wrench, a t50 automotive socket from Lowes is a good replacement for the small job at hand.

Sent from my Pixel 3 XL using Tapatalk


Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #2 on: September 19, 2020, 07:43 AM »
Thanks for the reply...Unfortunately, I have way too many tools according to my wife, and several 10mm [laughing]  I think it will be awesome once those parts are replaced...I tried to submit to service this morning online, but after filling out all of the information including the part #s, it would not let me hit the send button.  I left a voice message though, and will followup on Monday.  If you were wondering...these are the part #s:

New SMT 1800 arrived yesterday from Beaver Tools and has damaged and missing parts.  PN205641 Wheel tread damaged, PN10293269 extension pin assembly bent, and inoperable, PN228541 nut missing from one of the panel extension caps, which prevents it from staying on.  I have pictures if you need them. 

Offline jcrowe1950

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    • Woodcraft Chattanooga, TN
Re: STM 1800 Quality Control Issue?
« Reply #3 on: September 19, 2020, 08:17 AM »
First, let me say that I think Festool makes some of the best tools in the world.  I have quite a few, and have rarely regretted spending the money to get quality.  Having said that, my STM 1800 just arrived from Beaver Tools yesterday.  I was very excited to set it up, but there were a number of disappointing quality control issues or shipping issues that have tempered my excitement:

- One of the Wheels was damaged
- Couldn't pull out one of the extension bars
- Pin was bent preventing the extension bar movement (camera flash makes it look like a light saber, but that is the pin, which should be straight in alignment with the rest of the part.)
- Nut missing from bar that holds the stop

I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.

Martin,

    I am very sorry to hear this. We received our allotment of STM 1800s Thursday but I have not had a chance to look at them as they have not been officially received. You might also wish to contact the seller. I do have one question.....in any place on the device is there a listing for location of manufacture?
Festool Specialist at Woodcraft, Chattanooga, TN

Latest Festool purchase...TID18 T18 set....love them

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #4 on: September 19, 2020, 08:33 AM »
I'll check after coffee, and picking up some sheet goods at the depot this morning...I suspect the wheel and pin may have been damaged by the UPS truck (Unprofessional Parcel Service) [eek], but the missing nut is a headscratcher.  I know the Festool guys, and they will make it right...really good service and commitment to their products.  I know people sometimes complain about the cost, but at the end of the day...they stand behind their products...I've got a 10 year old T-15 drill, and still have not needed to replace the batteries...and I use it every week.

Offline Martin Johnson

  • Posts: 134
A couple of Updates Re: STM 1800 Quality Control Issue?
« Reply #5 on: September 19, 2020, 09:27 AM »
Country of Origin - Looks like Germany

Mystery of the Nut Solved:  When removing the endcaps...you need to remove the 4 small pz screws on top and bottom...this holds the plastic piece in place...if you try to unscrew the end...the nut falls off behind the plastic, so it looks like it is missing.  I took out the plastic piece, reinserted the nut, and screwed the end cap back on...then slid it into the rail and tighten the plastic piece with the two screws top and bottom.

Added a better (non-light saber version of the bent pin)





Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality Control Issue?
« Reply #6 on: September 19, 2020, 11:44 AM »
Neither me or my dealer really trust UPS and fortunately I have a very good relationship with them. So when my table comes in one of the guys that work there has a daughter who lives near me.
 So he will bring  it and my FT impact with him when it comes in.

Great customer service (thats how Tom Bellmare was.Some times I called Tom and he answered the phone told me he was making a 2 hour drive to make a delivery to a customer)

But its ashame you and the dealer pay a lot of money for something , and the shipper screws up royally and the dealer takes the heat for it.

Online DeformedTree

  • Posts: 1276
Re: STM 1800 Quality Control Issue?
« Reply #7 on: September 19, 2020, 11:50 AM »
Mine showed up, looks to be in good shape.  UPS guy commented on the weight of it, he wasn't thrilled.

I was more curious on the serrated washers for the wheels, even the instructions don't make any mention of them.  I got those on, wheeled it around some, unfolded the base unit once, popped open very nicely (once I figured out how, will read the instructions...)


Offline JimH2

  • Posts: 1023
Re: STM 1800 Quality Control Issue?
« Reply #8 on: September 19, 2020, 12:03 PM »
I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.

There is no need to post something like this until you have spoken with Festool to see if they will resolve it to your liking. The idea of posting to see if others had issues is a cover to justify a tattletale post, which will be read as an issue by anyone glancing at the thread. I am guessing you do not own a business because if you did you would not want a customer to broadcast an issue before giving you a chance to make it right even if it is right and they have just changed their mind on what they wanted.

 I have no problem with someone doing that if I do not address the issue to their liking. I have never had anyone have issue with my or the work of any sub I use, but some of that is avoidance of certain types of people who can be read fairly quickly.

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #9 on: September 19, 2020, 12:54 PM »
I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.

There is no need to post something like this until you have spoken with Festool to see if they will resolve it to your liking. The idea of posting to see if others had issues is a cover to justify a tattletale post, which will be read as an issue by anyone glancing at the thread. I am guessing you do not own a business because if you did you would not want a customer to broadcast an issue before giving you a chance to make it right even if it is right and they have just changed their mind on what they wanted.

 I have no problem with someone doing that if I do not address the issue to their liking. I have never had anyone have issue with my or the work of any sub I use, but some of that is avoidance of certain types of people who can be read fairly quickly.

Really?  Please reread the entire chain.  I don't recall dissing on Festool, or Beaver...my suspicion is that it is UPS...I shared, as others might experience similar issues given the weight of the stm and how UPS handles packages.  Festool Service is the fastest way to get it resolved, as they would have the spare parts needed to fix it...doesn't make sense to send it back...I also know that they are very good, and always take care of any issues...just a shame that it has to wait until Monday.  To be honest, I don't see how your post adds any value to the conversation, other than hearing yourself type.

As a part owner in 8 companies, I understand quality issues arise, and think I made it clear that I do not blame Festool or Beaver.  Also, tried to share anything I discovered as I triaged the problem.  If others experience shipping issues as well, it means that packaging needs to be beefed up or maybe they should go to their local dealer and examine it before taking home.  Not sure how this is tattletale (think sharing potential issues is always better than burying them). 

For those who are considering one, I have had a chance to use it (except for the damaged bar), and I can say that it has already paid for itself in unloading sheet goods straight from my truck to be wheeled into the shop.  Saved a trip to the chiropractor.


Offline Peter Halle

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Re: STM 1800 Quality Control Issue?
« Reply #10 on: September 19, 2020, 02:21 PM »
Good to see you posting @martincjohnson .

I had the pleasure of spending time with Martin when he was an executive at Festool USA.  Classy guy.

Peter

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #11 on: September 19, 2020, 05:01 PM »
Thanks Peter...I remember you as well.  Good times  back then with Sedge, Rick, Michael, Ben, and Shane...Too bad we had the housing crash...those were tough times for sure, but Festool survived, and I see Rick and Sedge are still there, Shane is close by at ToolNut, Michael has a leather company, and Ben is with a cabinet manufacturer...I moved on to technology companies, 3D printing, and robotics...throw in working with a few private rocket companies, and it has been a wild ride...I'm involved in some really cool technologies these days, but still pull out the old Festools for therapy.  Not getting any younger, so the STM 1800 came along at the right time for me.

Offline FestitaMakool

  • Posts: 845
Re: STM 1800 Quality Control Issue?
« Reply #12 on: September 19, 2020, 08:14 PM »
Received my STM 1800 Thursday with UPS, not the US UPS off course.
I was a bit ancient whether it was delivered in an undamaged manner or not. I remotely signed for the delivery so I wasn’t able to check the condition before I arrived home later in the afternoon.
The box that stood nicely put down on the grass was in great shape, not even the smallest dent was visible. I assembled it tonight and judging how I noticed mine was packed and reviewing your issues it could be that the end of the box have had quite an impact, seeing the bent locking pin. However the wheel seems to be having passed lesser quality control. The way the wheels were packed I cannot see that this was caused by transport.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #13 on: September 21, 2020, 11:36 AM »
Per my experience and expectations, Festool had a 1st class response. 

Hello Martin,

 

I apologized for the following parts showing up damaged.  The replacement parts have been sent out to you free of charge, , have a wonderful day!

Thank you,

Chris Stoller



First, let me say that I think Festool makes some of the best tools in the world.  I have quite a few, and have rarely regretted spending the money to get quality.  Having said that, my STM 1800 just arrived from Beaver Tools yesterday.  I was very excited to set it up, but there were a number of disappointing quality control issues or shipping issues that have tempered my excitement:

- One of the Wheels was damaged
- Couldn't pull out one of the extension bars
- Pin was bent preventing the extension bar movement (camera flash makes it look like a light saber, but that is the pin, which should be straight in alignment with the rest of the part.)
- Nut missing from bar that holds the stop

I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.

Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality Control Issue?
« Reply #14 on: September 23, 2020, 11:38 AM »
Talked to Don at Anderson yesterday my table came in. We started talking about the condiion of the tools when they get to the dealer. He showed me some photos of a shipment they recently got. Man those boxes were pretty beat up and so were some of the tools.

 The dealers have to go through the shipments and find the tools etc that look like they survived the shipping to them. He showed me some 3000 guide rails that looked like banana boats the packaging was pretty messed up.

Just saying it isnt always festool or the dealer who jacks the tools up however the dealer and festool do make it right when tools etc are jacked up.

I wish some dealers would post some pictures of some of their deliveries ya'll would be surprised at the condition these tools are recieved by the dealers

Offline David

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    • A few pieces that I’ve built
Re: STM 1800 Quality Control Issue?
« Reply #15 on: September 23, 2020, 01:32 PM »
I will send an email to Festool later this morning, as I am sure they will make it right, but thought I would share in case anyone else was experiencing issues.  I will post a follow-up once Festool responds.

There is no need to post something like this until you have spoken with Festool to see if they will resolve it to your liking. The idea of posting to see if others had issues is a cover to justify a tattletale post, which will be read as an issue by anyone glancing at the thread. I am guessing you do not own a business because if you did you would not want a customer to broadcast an issue before giving you a chance to make it right even if it is right and they have just changed their mind on what they wanted.

 I have no problem with someone doing that if I do not address the issue to their liking. I have never had anyone have issue with my or the work of any sub I use, but some of that is avoidance of certain types of people who can be read fairly quickly.

I think that's nonsense. By posting this, he's alerted me to check specific things when mine comes this week. Or at least save some time in figuring things out. I thought the OPs tone was marvelously generous and not at all a problem.
Fifth book (less interesting than woodworking) at http://www.expertise.is

Offline mcooley

  • Posts: 264
Re: STM 1800 Quality Control Issue?
« Reply #16 on: September 26, 2020, 11:04 AM »
I'll add that my STM 1800 came in good shape. However to my knowledge it was not delivered via UPS.

As for setup one thing to consider is the T10 screws for attaching the larger blocks which are not repeated for the already installed smaller blocks. Those are a #1 Phlilips. Which is very small and very easy to strip out. Not sure why they didn't just use more robust size heads and keep to one type. I also don't know why they didn't just use the plastic cradles for the larger blocks.

One addition that would have been great might have been an easier way to either remove the casters or simply release a foot that came down alongside them to get the table elevated enough to keep the wheels off the ground and make it fixed etc.

Anyhow, the table is robust and feels very sturdy and could be used as an assembly table for furniture making etc. It even lines up perfectly with my Minimax s45n bandsaw so an out feed table as well.


Offline Peter Halle

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Re: STM 1800 Quality Control Issue?
« Reply #17 on: September 26, 2020, 11:32 AM »
Mine arrived in perfect condition via UPS freight.  Driver was pleasant as heck and a cold bottle of water created a smile.  At 6:30 pm he still had to drive back to the distribution center - 30 miles away - and pick up stuff for two more deliveries.  And those deliveries were 30 miles away from the distribution center.

A shout out to all the delivery people who treat customer service and satisfaction as part of their job and are working under product shipping demands so different from the past.

Peter

Offline ChuckM

  • Posts: 2415
Re: STM 1800 Quality Control Issue?
« Reply #18 on: September 26, 2020, 11:39 AM »
Snip.
a cold bottle of water created a smile.

Peter

From time to time, garbage truck drivers, courier truck drivers (who may not be delivering anything to me) and even the flyer lady have benefited from the stock of bottles of water kept in my shop...provided I'm working with the garage door open.
« Last Edit: September 26, 2020, 11:44 AM by ChuckM »

Offline FestitaMakool

  • Posts: 845
Re: STM 1800 Quality Control Issue?
« Reply #19 on: September 26, 2020, 06:11 PM »
Peter, that gesture is what makes a day or not.  [smile]
I wish more people where able to appreciate the work that goes into what many take for granted - Demanding might be the word..
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline Coen

  • Posts: 803
Re: STM 1800 Quality Control Issue?
« Reply #20 on: September 26, 2020, 08:28 PM »
Mine arrived in perfect condition via UPS freight.  Driver was pleasant as heck and a cold bottle of water created a smile.  At 6:30 pm he still had to drive back to the distribution center - 30 miles away - and pick up stuff for two more deliveries.  And those deliveries were 30 miles away from the distribution center.

A shout out to all the delivery people who treat customer service and satisfaction as part of their job and are working under product shipping demands so different from the past.

Peter

One of guys from the biggest post service here doesn't even try to deliver anything during normal working hours. Shipping status tends to say "expected delivery time; 13:00-16:00 or something like that and he will usually show up around 19:30 when people are actually home. I can't blame him; some of the guys get paid per package delivered and if nobody is home... nothing gets delivered.

I just wonder what his boss says about his way of work. His % delivered must be sky-high, but he always delivers hours past the given window. When a coworker has his route he gets the sour fruits of that though; because nobody stays home for a package "because he will deliver late when I'm home" so they get an even lower % delivered.

Offline ChuckM

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Re: STM 1800 Quality Control Issue?
« Reply #21 on: September 26, 2020, 09:01 PM »
I can't blame him; some of the guys get paid per package delivered and if nobody is home... nothing gets delivered.


That's an inhumane system.

Here, parcels -- regardless of value or size or from which merchant -- are dropped off at the door whether or not anyone is home. Period. UPS, FedEx, DHL or Canada Post does the same. Some ring the bell after leaving the packet and then leave; others (in a rush?) just drop and go. We call them contactless deliveries (for the protection of both parties).

In this Covid-19 world, nothing needs to be signed here, including deliveries that say "Signature Required." The only exception as I far as I know is the passport (may be the driver's licence too) that needs to be picked up in person at the Post Office.

« Last Edit: September 26, 2020, 09:15 PM by ChuckM »

Offline Coen

  • Posts: 803
Re: STM 1800 Quality Control Issue?
« Reply #22 on: September 27, 2020, 10:02 AM »
I can't blame him; some of the guys get paid per package delivered and if nobody is home... nothing gets delivered.


That's an inhumane system.

Here, parcels -- regardless of value or size or from which merchant -- are dropped off at the door whether or not anyone is home. Period. UPS, FedEx, DHL or Canada Post does the same. Some ring the bell after leaving the packet and then leave; others (in a rush?) just drop and go. We call them contactless deliveries (for the protection of both parties).

In this Covid-19 world, nothing needs to be signed here, including deliveries that say "Signature Required." The only exception as I far as I know is the passport (may be the driver's licence too) that needs to be picked up in person at the Post Office.

Oh it definitely is (was?)

It mostly was/is an excess to the whole 'self-employed' nonsense up to blatant violation of the law where some big business skips all the rules and taxes by subcontracting out to "self employed" people. There was a system that they try to deliver at day 1; if not at home; they try again the next day. If still not home; package is dropped at post office for pickup by recipient but the driver would be paid (next to) nothing. Almost everything here is with signature (not with covid now). Dropped at the door is very rare here. Delivery at the neighbors is common though. Now with covid they ring the doorbell and if they see you they immediately run back to their van and drive away.

Legislature and courts have finally awaken though a few years ago.

Plain mail is now more and more delivered by people "with some distance to the labour market" here. Some walk with a dog, some walk stoned, some while smoking. Some mail is delivered right, some is delivered at the sidewalk and some is delivered on the other side of the street...

Offline papester

  • Posts: 15
Re: STM 1800 Quality Control Issue?
« Reply #23 on: September 29, 2020, 09:42 AM »
I had the same issue with my STM 1800, PN10293269 extension pin was broken on arrival. My vendor and Festool are taking care of it.

Does anyone else find it strange that an almost $1000 dollar piece of hardware does not have a serial number?

Offline etds4u

  • Posts: 10
Re: STM 1800 Quality Control Issue?
« Reply #24 on: September 29, 2020, 10:48 AM »
My STM 1800 arrived last week with some minor shipping damage. I just received replacement parts today directly from Festool thanks to great support to make it right from USTOOLANDFASTENER.com and Festool.

Offline jobsworth

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Re: STM 1800 Quality Control Issue?
« Reply #25 on: September 29, 2020, 10:51 AM »
@papester

only has a S/N if its a tool. I axed FT during FT lives demo of this if its a tool or accessory, Its a accessory so no S/N

Online DeformedTree

  • Posts: 1276
Re: STM 1800 Quality Control Issue?
« Reply #26 on: September 29, 2020, 03:49 PM »
right, I don't see how it would be a "tool".  Within a few minutes of assembling it, I had random stuff piling up on it.  I don't stack stuff on top of my tools.

Glad the closest thing to "damage" was a few brushed plastic end caps, but really, that's hard to avoid and would happen in a few hours of usage anyway.

Put a fair amount weight on it, rolls real nice.

Waiting for the "how do I connect 2 STM1800's together" and "STM1800 too wobbly" "smoked my STM1800"  threads.   [wink]
« Last Edit: November 01, 2020, 01:31 AM by DeformedTree »

Offline batmanrobin

  • Posts: 115
Re: STM 1800 Quality Control Issue?
« Reply #27 on: October 01, 2020, 09:46 PM »
Received mine today and everything seems to be in good shape except one plastic plug was damaged. I just tapped it back in. 
 I agree on the tiny screws.
I’m going to set it up tomorrow and test it out.

Offline JD2720

  • Posts: 1187
Re: STM 1800 Quality Control Issue?
« Reply #28 on: October 02, 2020, 06:49 AM »
I received my yesterday. It arrived in perfect condition.
Setup was very easy. I was also surprised by the small screws for the wood blocks, until I thought about the possibilty of making a cut  with the blade a full depth. I saw this happen at Festool with a MFT. The small screws would do less damage to the blade.

Offline jobsworth

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Re: STM 1800 Quality Control Issue?
« Reply #29 on: October 02, 2020, 11:11 AM »
Getting mines tomorrow, along with the impact, Im getting excited about this feels like im going out on my first date 8)

Offline Gerald_D

  • Posts: 355
Re: STM 1800 Quality Control Issue?
« Reply #30 on: October 02, 2020, 12:19 PM »
Mine arrived today- no exterior damage to the box except for a small scuff/hole, so not expecting to see any issues when opening.  I know what I’ll be doing this weekend!   [big grin]

Edit:  Opened and assembled today- assembly was simple .  My table did have one of the pins on the extension arms (one with the 'flip hooks' on it) broken- so hoping to get a replacement part before I need to use the table.

« Last Edit: October 04, 2020, 09:47 PM by Gerald_D »
Gerald
I have Festools- Big and Small and a few other tools

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline jobsworth

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Re: STM 1800 Quality Control Issue?
« Reply #31 on: October 04, 2020, 12:08 AM »
Allan K dropped mine off at the house today. Hes visiting his daughter who is very nice BTW and lives close by.

When He dropped it off, We set it on the garage floor. He flipped the box on its edge bottom up and told me to open it that way as the castors and the other items to assemble are located there in the box.

 I can install the casters first then flip the box and it will be on the casters and ready to finish the assemble.

I havent done it yet as Im still in the process of jointing and assembling a rather large project . But I finish, Ill assemble it. Looking fwd to it been anxiously waiting a while for this.

Offline TXFIVEO

  • Posts: 505
Re: STM 1800 Quality Control Issue?
« Reply #32 on: October 04, 2020, 04:05 PM »
I called TN to inquire about my table.  They told me they had the tables in the warehouse but weren’t allowed to ship until 10/1. I told them Festool changed shipping date to mid September.  They called Festool while I was on the line and confirmed they were allowed to ship earlier.  So orders were shipped that day. This was early last week...got mine a couple days later. 

Offline jobsworth

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Re: STM 1800 Quality Control Issue?
« Reply #33 on: October 04, 2020, 05:40 PM »
@TXFIVEO

How ya like it? Mines still in the box. Wont be long till I assemble it Ill need it the next phase of the current project

Offline TXFIVEO

  • Posts: 505
Re: STM 1800 Quality Control Issue?
« Reply #34 on: October 05, 2020, 11:25 AM »
@TXFIVEO

How ya like it? Mines still in the box. Wont be long till I assemble it Ill need it the next phase of the current project

Been busy with the 30 doors I have on order so it’s still in the box... [tongue]

Offline StanB

  • Posts: 555
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Re: STM 1800 Quality Control Issue?
« Reply #35 on: October 05, 2020, 12:16 PM »
assembled mine over weekend. It is more stable than my mft. I think I may make a clip on holy top for it after seeing one in the door video from festool. It is really well made. cant wait to get on using it. have a large door install where this will come in handy.
OF1010 EQ Router | MFT/3 | DF500Q | Mafell P1CC | ETS EC 150/3 | CT 36 Auto Clean | TSC55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT | RO150 FEQ | DTS 400 | RO90 DX | CTSYS | C18 Drill | SysLite KALII | Syslite STL 450 | RAS 115 E | OF2200 EB | OSC 18 Vectoro | VAC SYS SYSTEM SET | MX 1200 E MIXER | DF700 XL | PDC 18 | TID 18

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality Control Issue?
« Reply #36 on: October 05, 2020, 12:58 PM »
I've been using mine for the last couple of weeks, and frankly don't know how I got along without it.  from cutting sheet goods, to processing 9' shiplap, to staining 9' box shelves...this thing is awesome, and being able to roll everything around from spot to spot is the best....I am going to figure out how to mount my MFT top to it, and then I will be set!

Offline jobsworth

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Re: STM 1800 Quality Control Issue?
« Reply #37 on: October 05, 2020, 06:13 PM »
I set mine up today. Man that table is swweeeeeeeetttt. I was going to set a section of MFT on it and see if I can adjust the height so my makita planer will line up with my MFT to use as a out feed table.

Plus I got some 2x12 x 8' pine to plane and joint using my ts55. Anddddd I can store the wood on it when not need it and use it to domino together to make a top

Oh yah putting this bb to work

Offline StanB

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Re: STM 1800 Quality Control Issue?
« Reply #38 on: October 05, 2020, 09:55 PM »
@Shane do you guys have the wood brackets available yet for purchase?
OF1010 EQ Router | MFT/3 | DF500Q | Mafell P1CC | ETS EC 150/3 | CT 36 Auto Clean | TSC55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT | RO150 FEQ | DTS 400 | RO90 DX | CTSYS | C18 Drill | SysLite KALII | Syslite STL 450 | RAS 115 E | OF2200 EB | OSC 18 Vectoro | VAC SYS SYSTEM SET | MX 1200 E MIXER | DF700 XL | PDC 18 | TID 18

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #39 on: October 06, 2020, 12:36 PM »
Since I got my STM 1800 I wanted to get a few of the extra brackets. I found the STM on EKAT. In true FT fashion the owners manual calls them clips. But I couldnt find it on the EKAT diagram.

I found something close they call it a terminal and the qty is 5 (sold seperate of course) thats how many brackets there are that come with the STM.

So I took a chance and ordered the parts I ordered 4.

FT doesnt have the "terminals " in stock they had to be ordered from the Father land.

Heres what I ordered

PN 10293265 ,  terminal   qty 4   $12.03 ea

So ya'll can check out yer owners manuals and cross referance with EKAT lemme know if I got the right ones if I did then ya can use this as reference .
« Last Edit: October 06, 2020, 03:55 PM by jobsworth »

Offline FestitaMakool

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #40 on: October 07, 2020, 07:32 PM »
I believe you picked the right “terminal”
I noticed that there where two types, if I recall correctly, the one you have pointed out sits on the  narrower bar.
I don’t have my table to check, but I recall there where two types of “clips”, which I like to name them, one to compensate in height for the bar that slides into the other beefier bar.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #41 on: October 07, 2020, 09:02 PM »
@FestitaMakool

Thanks. I wanted some extra brackets (terminals) to add a couple of work tables to the stm like Sedge showed in FT Live and Frank showed at FT International.

Im really liking mine. Right now its being used to hold ssome 2x12x8' pine for a top toa 6' bar/sideboard Im building right now. I have no regrets buying this it has made my life easy and will make it easier.

Tomorrow Im giong to be using it when I edge joint those boards with my TS 55

Though it dont show it in the photo. I ran them through my 12" makita planer Im going to be using the 700 domino to join them to kake the top. Te stm will come in handy for that to

Offline Peter Halle

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #42 on: October 07, 2020, 09:21 PM »
I ordered a couple of the brackets that Sedge showed in his video and received them.  I will have to search for the paperwork but they are available, or at least were thru the ekat.

Will post numbers later.

Peter

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #43 on: October 08, 2020, 02:39 AM »
@Martin Johnson, mine arrived on Friday and it had almost the exact same problem.  However, the tip of mine actually broke off when I unscrewed the nut.  My thought process is that this happened in the factory.  The box it came in had no abnormal damage to it, and the unit itself had no indication that it took any damage.  I can't see how that pin would bend when it sits behind two layers of metal, and no indication of any "trauma" to the box or STM itself. 

ToolNut is trying to make it right, but I have to wait two weeks for the parts to come into Festool.  Also, I am led to believe that I am not the only one ToolNut has had to deal with on this issue. 

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline FestitaMakool

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #44 on: October 08, 2020, 02:54 PM »
@jobsworth  I watched those myself. But, I wasn’t confident by using only two clips.. it seems wobbly. It depends on use of course. I would use 4 if space enough.
I’ve even thought of adding a sheet of ply or mdf myself for various uses, but I’m gonna look into to see if there’s another solution to secure a sheet to the outriggers.
I’ve got so much else to occupy my head and hands to, but it’s hard to resist som tool-LEGO!  [big grin]

@ADKMedic
That’s questionable; a pin broken and none markings on the box.. these pins are not exactly small. No flat spots in the cardboard?
Anyway, I’m sure your dealer and FT makes it up and running as it should.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #45 on: October 08, 2020, 08:55 PM »
@FestitaMakool

I was thinking of drilling a couple of holes on a work top and using the FT rapid clamps to clamp a work top to the STM.  use pocket hole to screw a couple of pieces of wood to cradle the STMs tubing then clamp the work top to the STM , Lots of ways to do it I guess But i just heard from Peter yeah the pn I noted is correct so Im good, I order 4 of the brackets so it 2 dont work Ill try 4

Offline rst

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #46 on: October 09, 2020, 01:52 PM »
I just put together my STM that was delivered this morning.  Both latching pins on the flipup stop end were bent so badly the module would no unscrew.  Took me awhile to figure out how to get the arms out of the main frames.  Just sent pics to Festool USA hopefully quick replacements.

Offline ChuckM

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #47 on: October 09, 2020, 01:56 PM »
Anyone following this thread can't but wonder if all these "nuts & bolts" problems were due to shipping or to manufacturing defects.

Online DeformedTree

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #48 on: October 09, 2020, 03:51 PM »
Anyone following this thread can't but wonder if all these "nuts & bolts" problems were due to shipping or to manufacturing defects.

So I saw the UPS person grunting it out of the truck, it's a rather heavy object for them, and not small. So there is probably some level of that.  The box was an ok box, but maybe needed to be a bit beefier.

It's designed to be light, it's made out of thin metal, that fits inside each other. So it's going to be a compromise.

They should have made a systainer to ship it in  [big grin]

I would say the general design makes it prone to damage.  Big Levers made out of thin Metal.  I don't think anyone would pay for a Carbon Fiber version.

Offline FestitaMakool

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #49 on: October 11, 2020, 05:09 PM »
@FestitaMakool

I was thinking of drilling a couple of holes on a work top and using the FT rapid clamps to clamp a work top to the STM.  use pocket hole to screw a couple of pieces of wood to cradle the STMs tubing then clamp the work top to the STM , Lots of ways to do it I guess But i just heard from Peter yeah the pn I noted is correct so Im good, I order 4 of the brackets so it 2 dont work Ill try 4

Good idea. I’m gonna order them brackets too, see if I can get creative with what can be fixated to them. Since the typical mid-age eyesight demands good lighting for me and “binoculars” are mandatory to see small details I was thinking maybe a light that can be quickly positioned on one of the outriggers might be useful. A SYS3 XXL which I plan to use as a toolbox for those longer more fragile tools such as Japan pull saws, levels, rulers and such would be nice to just lift up on the outriggers and secure it easy, so I can work straight out of the open SYS as a toolbox up high. When used as a cutting table for large sheets it can be cleared quite quickly.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline rst

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #50 on: October 11, 2020, 05:22 PM »
I'm pretty sure that my pinning modules were bent/broked in assembly...my box was not damaged.  I'm think my STM was damaged by someone dropping the table on the ends, resulting on the pins being bent to the point they would not move.  When I unscrewed the one the pin actually broke as it was bent so bad.  The other module came out but the pin was badly bent.  Despite the damage I can see that this is going to be a great tool.  I have two 60 x 49 MFT style MDF panels that I presently cut on supported by two 8' 1530 8020 extrusions.  I will be making another single 4x8 MFT drilled support for use on the STM.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #51 on: October 11, 2020, 06:58 PM »
@FestitaMakool

One thing I dont want to do, is lose the ability to fold it and store it under a MFT. So whatever I do, I want to be able to fold it.

I used it today to straight line rip/ joint 4 ea 2" X 12" x 8' pieces of pine with my TS 55. I had no guilt feeling cutting those small pieces of wood like I would if I was cutting into my MFT.

I was surprised how stable it was handling the weight and sise of that lumber. Locked the casters and it was solid

Offline Martin Johnson

  • Posts: 134
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #52 on: October 13, 2020, 01:49 PM »


This is what I built using my STM 1800...

The width of this is space is 9'
shiplap - painted and hauled
faux 3 1/2" thick x 9' long x 8" deep floating pine timbers with special walnut stain
maple butcherblock table top - cut to size, hauled and fitted and removed several times...with special walnut stain

Tools Used:
TS55
CT22
Rotex 150
ETS 150
Kapex 120
Bostitch 15 GA and 16 GA Finish Nailers and Grex Pin Nailer 23GA
T-18+3 Drill to attach counter top

Happy Wife, and it matches the kitchen perfectly.
« Last Edit: October 13, 2020, 02:10 PM by Martin Johnson »

Offline FestitaMakool

  • Posts: 845
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #53 on: October 14, 2020, 06:47 PM »
That’s a welcoming space Martin!
Impressed by your eager to put the table to work.

@jobsworth Agreed, it’s it’s ability to collapse and store fast and easy that’s intriguing. Anything I’ll make for it will be of easy on, easy off. I will not have space for a large centered heavy table.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #54 on: October 14, 2020, 09:01 PM »
 It can do so many things to make my life benig able to fold it and store it out of the way is a big plus. I was using it today to set that table top on sand with my RO 150 to flatten it andthen use the 850 with the undulating head to make it look rustic,

 the dremel really helps with the rustic effect to

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #55 on: October 14, 2020, 09:02 PM »
Mines came with absolutely no problems

Offline neilc

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #56 on: October 15, 2020, 10:24 PM »
Received my STM-1800 from ToolNut this week.  Took me about 30 minutes to assemble.  Zero damage in shipping and the unit was a bit heavier than I expected, at about 80 pounds. 

I did pre-drill the holes for attaching the wooden blocks to the four clips.  And used a magnetized Torx bit which made it very easy to attach them.

Appreciated the feedback from the early recipients on your experience.


Offline JimH2

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #57 on: October 16, 2020, 12:47 PM »
Mine arrived with no issues. I did note when putting the empty box in my track it was heavier than I expected it to be. I think Festool went out of their way to make a tough box for shipping.

Offline neilc

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #58 on: October 16, 2020, 04:49 PM »
Well I spoke too soon.  Turns out that one of the pull pins was bent on the extension wing with the flip tab for loading sheet goods. 

I tried to straighten it and it broke.  Called Festool and they are sending out a replacement.

I have a project I need to get underway, so I filed down the two broken pieces, drilled and tapped each with 6/32 threads and used a 3/4" piece of a 6/32 screw to repair the broken pin till a new one shows up.

This sure looks to be shipping damage from the box being dropped and the extension wings getting banged in and bending the pin.

Loading the table was really easy and it's very sturdy.  Looking forward to using it!

Online DeformedTree

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #59 on: October 16, 2020, 08:53 PM »

I have a project I need to get underway, so I filed down the two broken pieces, drilled and tapped each with 6/32 threads and used a 3/4" piece of a 6/32 screw to repair the broken pin till a new one shows up.


You contaminated it with inch threads, it will never be the same.  [tongue]

The festool designer of it right now is flipping through the internet trying to figure out what a 6/32 is.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #60 on: October 17, 2020, 11:37 AM »
@FestitaMakool

Used mines yesterday for finishing, Set a 2"x 32' x 6.5' table top on it to rub a mexican chocolate wax finish on it.

 Then rolled it over to my MFTs slid it off and put the base on and continued with waxing the base.

It was easy as its the same height of the MFT and the ability to roll it around made it easier to get it done. I would say this table for me is a game changer

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Offline krudawg

  • Posts: 89
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #61 on: October 17, 2020, 10:53 PM »
Received mine about 2 weeks ago.  Shipping Box was undamaged.  Assembly Time - 1 beer (about 20 mins).  Very impressive craftsmanship.  It rolls soooo smoothly.  It fit in my small workspace.  I recommend it without reservation.
Ted
MFT/3, DF 500, Hammer K3 Winner, TS55,  Sjoberg Elite 1500 Workbench, Fuji MiniMite4 Platinum,
Former Marine, Vietnam Vet

Offline ScotF

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #62 on: October 18, 2020, 02:52 PM »
Same issue with mine as @neilc ...mine cracked the nut too.

Offline lshah72414

  • Posts: 114
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #63 on: October 18, 2020, 03:34 PM »
Must be something going on in factory. Box (shipping) was not damaged. Mine also came with pin bent. Unfortunately now I will have to wait three weeks to get the part. Not happy.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #64 on: October 18, 2020, 03:45 PM »
@ScotF

Yours had a damaged pin to?

Offline FestitaMakool

  • Posts: 845
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #65 on: October 18, 2020, 03:52 PM »
@jobsworth
I actually haven’t check what you just confirm - that the STM can be at the same height as MFT/3 (and others)
- Sounds like you had a breeze working across tables  [big grin]
Mine sits on another floor - have the MFT in a makeshift workspace.

Too bad for all of you with transport damage. Most seems like an easy fix, once the parts arrive. But too annoying.
“The Stig” Yes, it is true, at least some part of it..
“If you have an old Land Rover and a fit wife, you’re most likely always busy”

Offline neilc

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #66 on: October 18, 2020, 04:49 PM »
I think the damaged tables were dropped during shipping, causing the pull-out arms to press against the pins and bending them.  Likely not a factory issue.

Must be something going on in factory. Box (shipping) was not damaged. Mine also came with pin bent. Unfortunately now I will have to wait three weeks to get the part. Not happy.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #67 on: October 18, 2020, 05:59 PM »
@FestitaMakool

I measured today for the thickness of the wood to go in the brackets to mount a work table/ old piece of a MFT top. Its about 60 mm. I should be getting the brackets I ordered this week some time

Offline ScotF

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #68 on: October 19, 2020, 12:07 AM »
@ScotF

Yours had a damaged pin to?

Yep...bummer. Everything else went together just fine.

Offline jaguar36

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #69 on: October 19, 2020, 10:46 AM »
Mine also had a damaged pin, not sure if it was from shipping or from the first time it fell over.  They are apparently on backorder for quite awhile.  Seems like they should have protected them better in shipping, or perhaps there was a manufacturing defect on these pins.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #70 on: October 19, 2020, 11:54 AM »
@ScotF

UPS is notorious for beating packages up in shipment. Plus they lose a lot of stuff to. I tink I told you how they claimed they lost my conturo wanted me to put in a claim, then I checked the tracking and it was last scanned at a UPS facility a hour from my house, I drove there and talked to a agent at the pick up desk she checked and it was sitting on a trailer ready to be sent back to the dealer and marked undeliverable.

I have very little faith in UPS after that

Offline Nlwatson

  • Posts: 1
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #71 on: October 19, 2020, 01:06 PM »
Received mine from Tool Nut.  Box was in perfect shape, no damage to any parts but the pull knob on one of the pins was missing.  Checked the box for any fragments or damaged pull knob and could not find any.  Called Festool and they told me to email them a picture and will hopefully make it right.

Not disparaging FT, just letting others know of the issue so when they receive thiers they do a careful review of the pins as it seems these are the weak point in both manufactruing and shipping.

Offline ScotF

  • Posts: 2861
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #72 on: October 19, 2020, 02:03 PM »
It is what it is. Contacted Festool to order the parts. The table is really nice and assembly did not take long.

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #73 on: October 19, 2020, 06:41 PM »
The brackets/clips/terminals I ordered came in today.

Offline Peter Halle

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #74 on: October 19, 2020, 06:49 PM »
Good to hear.  Now go have fun!

Peter

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #75 on: October 19, 2020, 10:41 PM »
@Peter Halle

Ive been using the heck outta it already, maybe tomorrow ill cut the wood pieces to fit in the brackets. They're what 60mm?

Offline James Metcalf

  • Posts: 209
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #76 on: October 20, 2020, 10:35 PM »
Mine came today. One bent pin out of four. Thanks to all for the heads up. Knew what to look for right away.Looks like money well spent. I was not going to buy one before reading this thread. The great thing about Festool is no worry about a problem being made right. Good to have that peace of mind.

Offline Gerald_D

  • Posts: 355
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #77 on: October 21, 2020, 10:55 AM »
As mentioned earlier, mine arrived with a broken pin.  I reached out to Tool Nut and Matthew ordered a replacement for me, which I received today.  @Shane Holland, appreciate the great service from your company!

I was still able to use the table- one of the wood pieces on the snap brackets was able to hold the extension arm in place.  The table performed very well and allowed me to cut up 10 sheets of 3/4” plywood all by myself!  My wife hates helping me lift plywood so she was pleased as well.

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline Shane Holland

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #78 on: October 21, 2020, 11:45 AM »
As mentioned earlier, mine arrived with a broken pin.  I reached out to Tool Nut and Matthew ordered a replacement for me, which I received today.  @Shane Holland, appreciate the great service from your company!

@Gerald_D thanks for the mention. Glad that Matt and I could help you out. Just a heads up to everyone, it seems that FUSA doesn't have spare parts in stock for the STM 1800 yet. We've heard it may be about 2-3 weeks before they will have them in stock. We're happy to help you in acquiring spare parts if you ordered from us or you can also work directly with Festool USA (1-888-337-8600) for parts and warranty issues.

Shane
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877-866-5688

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #79 on: October 22, 2020, 04:39 PM »
Well I had time today, so I used 2 of the brackets/clips/terminals I bought to attach a old piece of a MFT top to my STM. was pretty staright fwd.

Think this opens up a lot of possiblilities as you can see in the photo I have a clamping plate for pocket holes on it which is wat I have used the old MFT top for.

I did cut the top about 2.5 inches shorter from what you see in the photo. But over all I lke the idea of a light weight work table.

I bought 4 of the brackets so I may mate another top for the other side. The top is ugly but hey its a old work top.


Offline jaguar36

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #80 on: October 22, 2020, 05:43 PM »
I wish they had made the center section line up with the holes in the MFT tops, its like an inch short.  Woulda been nice to be able to just use the existing screw holes in the MFT top and screw it into the STM.

Offline StanB

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #81 on: October 23, 2020, 12:04 AM »
@jobsworth  How sturdy is it compared to the regular mft with the top on it?

Well I had time today, so I used 2 of the brackets/clips/terminals I bought to attach a old piece of a MFT top to my STM. was pretty staright fwd.

Think this opens up a lot of possiblilities as you can see in the photo I have a clamping plate for pocket holes on it which is wat I have used the old MFT top for.

I did cut the top about 2.5 inches shorter from what you see in the photo. But over all I lke the idea of a light weight work table.

I bought 4 of the brackets so I may mate another top for the other side. The top is ugly but hey its a old work top.
OF1010 EQ Router | MFT/3 | DF500Q | Mafell P1CC | ETS EC 150/3 | CT 36 Auto Clean | TSC55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT | RO150 FEQ | DTS 400 | RO90 DX | CTSYS | C18 Drill | SysLite KALII | Syslite STL 450 | RAS 115 E | OF2200 EB | OSC 18 Vectoro | VAC SYS SYSTEM SET | MX 1200 E MIXER | DF700 XL | PDC 18 | TID 18

Offline jobsworth

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #82 on: October 23, 2020, 12:51 AM »
@StanB

Well Its not a MFT its only supported on 2 thin metal tubes cantilevered out.

 As something you can clamp to, pocket hole on, saw, sand on, yes. 

it will work just fine.

But to pound on it no I wouldn't.

 But there are a lot of possibilities with this.
If you are using the STM as assembly table it would be a great place to set your screws on your drill on, domino on, set yer glue on if yer using the STM as a clamping table.

I like the idea of using it for all those and a place to clamp pieces to pocket hole.

Offline ear3

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #83 on: October 23, 2020, 07:30 AM »
What are the dimensions of the STM 1800 when it's all folded up for storage?  Trying to figure out if I could fit one in my shop.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T 18+3 w/Centrotec Installer's Set • PDC 18/4 • TID 18 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • AGC 18-115 • CT 26 w/BT module • CT Sys w/Long-Life Bag • CT-VA 20 • MFT/3 • STM 1800

Offline jaguar36

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #84 on: October 23, 2020, 12:47 PM »
Folded up its 9" x 45.25" x 28", Its a bit of a pain to raise and lower it so I usually store mine raised, which makes the height 36".  (although its very easy to tip over like that)

Offline ear3

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Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #85 on: October 23, 2020, 01:07 PM »
Great, thx.  That'll work.

Folded up its 9" x 45.25" x 28", Its a bit of a pain to raise and lower it so I usually store mine raised, which makes the height 36".  (although its very easy to tip over like that)
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T 18+3 w/Centrotec Installer's Set • PDC 18/4 • TID 18 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • AGC 18-115 • CT 26 w/BT module • CT Sys w/Long-Life Bag • CT-VA 20 • MFT/3 • STM 1800

Offline neilc

  • Posts: 2994
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #86 on: October 23, 2020, 07:15 PM »
I've been using mine this week and it's a really nice accessory.  Easy to load 3/4" baltic birch ply and the adjustability for height is a nice feature. 

I was surprised how easily it rolled.  Was doing some long rip cuts on ply and had to move the table to get to the other side and forgot to relook the wheels.  It's easy to move with just the push of the saw down the track.

I ordered extra brackets and am thinking I'll adapt my Stanton Bench to fit on the stand.  For those that have not seen Dave's portable bench, it's a nice addition -

Offline jobsworth

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  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #87 on: October 23, 2020, 07:50 PM »
Cool Ill check it out

Offline ear3

  • Posts: 4194
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #88 on: October 25, 2020, 11:32 AM »
The STM actually fits comfortably under my workbench.  Since I don't use my MFT everyday, I may at some point relocate it to my shop loft to create room for the STM to be a bit more accessible, but for now, this works.




Kapex KS 120 w/UG Cart and Extensions • CXS Set • T 18+3 w/Centrotec Installer's Set • PDC 18/4 • TID 18 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS-EC 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • AGC 18-115 • CT 26 w/BT module • CT Sys w/Long-Life Bag • CT-VA 20 • MFT/3 • STM 1800

Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #89 on: October 25, 2020, 12:31 PM »
I've been using mine this week and it's a really nice accessory.  Easy to load 3/4" baltic birch ply and the adjustability for height is a nice feature. 

I was surprised how easily it rolled.  Was doing some long rip cuts on ply and had to move the table to get to the other side and forgot to relook the wheels.  It's easy to move with just the push of the saw down the track.

I ordered extra brackets and am thinking I'll adapt my Stanton Bench to fit on the stand.  For those that have not seen Dave's portable bench, it's a nice addition -

Watched it Ya good idea. Ill add the anti slip tape to mines. I got a couple of rolls lying around somewhere

Offline Rollin22Petes

  • Posts: 199
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #90 on: October 25, 2020, 01:49 PM »
Same as most other people mine arrived with an undamaged box but a broken pin, but no worries one call to highland woodworking and had a new pin the next day. This is one of those things I was reluctant to spend that much money on, but I'm glad I did I love how small it folds up and within mere seconds you have a huge work surface on casters. Plus as an added bonus for me since I have to fold it up after using it I don't worry about it becoming a huge catchall like every other darn flat surface in the shop! [big grin]

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Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #91 on: October 27, 2020, 09:44 PM »
Used the STM on site today for the first time. I brought only one MFT with me.

 It was awesome able to cut to width the slide onto the MFT to cut to length.

Like it was custom made to be used with the GRS and PG.

 The STM made my life a whole lot easier worked as advertised

Offline ScotF

  • Posts: 2861
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #92 on: October 28, 2020, 04:45 PM »
Called Festool today. They said they are not expecting the spare parts until early December at this point.

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #93 on: October 31, 2020, 11:38 PM »
Hello Everyone,

Is there a trick to screwing on the 4 wood pieces that come with the STM???  I don't have a 2mm hex driver and my hex key doesn't let me get enough downwards pressure to screw them into the wood - even if I pre-drill the holes.  I tried using #4 x 1" screws but they actually broke off - whether I used a hand driver or a drill/driver.  #6 screws are too big for the small hole in the arms.  I'm feeling pretty stupid, because this should be straightforwards. 

Thoughts?

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ScotF

  • Posts: 2861
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #94 on: November 01, 2020, 01:25 AM »
It is a T10 torx bit.

Offline rst

  • Posts: 2533
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #95 on: November 01, 2020, 11:19 AM »
I pre drilled all the holes on my drill press and used calipers to get proper spacing, dropped the screws into all the holes starting each one just enough till all were started, made install much easier.

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #96 on: November 01, 2020, 01:37 PM »
@ScotF Thank you so much...  I feel like a total idiot - LOL!

I used my drill/driver, set the torque to low/medium, and they went right in. 

Sometimes, I just need to be smacked with a 2x4.  LOL

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ScotF

  • Posts: 2861
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #97 on: November 01, 2020, 08:10 PM »
Glad it worked out for you!

Offline jaguar36

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    • Toolamanjaro.com
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #98 on: November 02, 2020, 09:52 AM »
I got what was supposed to be my replacement pin today, unfortunately they sent me one of the thumb wheels instead of the spring loaded pins :-/. Guess it will be another month now till I get the right pin.

Offline jobsworth

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  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #99 on: November 02, 2020, 10:27 AM »
@jaguar36

Did you buy yer STM from a local brick and Mortar? The reason Im axing is because maybe the B&M will swap STMs for you and get you what you need. I got a very good relationship with my B&M and they sure take care of me.

Offline jaguar36

  • Posts: 229
    • Toolamanjaro.com
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #100 on: November 02, 2020, 10:52 AM »
Naw, got it from Toolnut/FestoolProducts.com. Not a big deal really, it still works ok, just annoying.

Offline jobsworth

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  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #101 on: November 02, 2020, 11:01 AM »
@jaguar36

Shoot Shane a email or DM.

Toolnut has a good rep for great customer service see what they can do for you

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #102 on: November 03, 2020, 09:27 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ScotF

  • Posts: 2861
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #103 on: November 03, 2020, 10:05 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy

Sent you a PM if you still have it.

Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #104 on: November 04, 2020, 08:06 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy

@ADKMedic

Sowho did you give yer extra pin to.

In know some people PM'd you.

Didja help a fellow Fogger out?

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #105 on: November 04, 2020, 11:59 AM »
@jobsworth

I tried.  I contacted Shane and Matt at ToolNut, because I would have ideally wanted to send the pin to the person waiting the longest (trying to be fair).  Matt sent me an email this morning (ToolNut was closed yesterday for Election Day) and said that FestoolUSA got the pins in and were giving ToolNut enough to make all of their customers happy.  They also told me to keep mine.

So...  I still have it.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline synosure

  • Posts: 2
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #106 on: November 05, 2020, 01:59 PM »
Mine arrived with three of the pins bent and the two plastic endcaps on the extension arms broken. Not the end of the world, it's still perfectly useable, but they definitely need to up the amount of packing foam they use. It'll be nicer when I can lock/unlock every extension arm, but the remaining, good pins were easy enough to move to the arms I use most often.

On the plus side, I'm using this STM 1800 almost every day, I love it. It already has some drips of dried tung oil on the frame and a track saw slice through two of the top wooden supports, but I guess that goes with the territory!

I've reached out to Festool Superstore (PMC Tool) to see if they can help or whether I should be reaching out to Festool directly.

Offline jlt23

  • Posts: 14
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #107 on: November 05, 2020, 02:49 PM »
I got mine from Toolnut. Package showed no damage. Two bent pins and two crushed end caps. I contacted Festool and they sent me replacement end caps. The pins are on back order.

Offline TXFIVEO

  • Posts: 505
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #108 on: November 14, 2020, 04:45 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

Offline rst

  • Posts: 2533
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #109 on: November 14, 2020, 07:05 PM »
Finally received my replacements today.  I've been using the table but can finally utilize the tip up function. 

Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #110 on: November 15, 2020, 01:52 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Offline TXFIVEO

  • Posts: 505
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #111 on: November 16, 2020, 11:17 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Yeah, I got 4 of those clips for the two STM’s and made two 6’x2’ mft style table tops for it. 

Offline jobsworth

  • Posts: 6610
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #112 on: November 17, 2020, 09:05 AM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Yeah, I got 4 of those clips for the two STM’s and made two 6’x2’ mft style table tops for it.

Wow thts awesome, I didnt think about making a table that big for it. Good Idea. I went with 2 24' x 30" for both sides of the STM. Im gonna think hard about that 6' one

Offline elfick

  • Posts: 602
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #113 on: November 17, 2020, 01:19 PM »
I ordered mine from Toolnut and received it with a few scuffs but no damage. I agree that Festool needs to redesign the packaging. IMHO, they should also ship it fully assembled. Something this pricy should be ready to use right out of the box.