Author Topic: Short review of the carvex 420  (Read 47262 times)

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Offline ART at WORK

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Short review of the carvex 420
« on: September 14, 2012, 08:15 PM »
I got my Carvex 420 yesterday but havent had any time to play with it or to make a film as cutting it is just not possible at the mo.
So here are some pictures and a few comments. Most of you have seen the 400 reviews and I cant see a lot of differences.
I bought the one with  the handle as I prefer this smaller grip when Im cutting for a longer time the big barrel is tiring for me.
The first thing I noticed at the dealers was the weight difference. My old Metabo must be double the weight of the carvex. Nice weight loss.

55525-0

I don't know what the old 400 was like so I can't make any comparison. I use a jigsaw to cut out shapes seldom to cut a straight line.
I think the only change is the clamping function of the saw guide.

55527-1

It has an screw which is tightened with an allen key. In the instructions they say you have to “adjust the saw blade guide after every blade change” Would make sense, but a fiddle job every time.
So I started off with the S75/4 FSG which comes with the saw. Shiny golden look.

55529-2

There is a bit of movement front to back even with the pendulum is on zero. the blade sits about 2 mm of the guide face.

55531-3

So I tighten the screw as best I could to fit the blade.

55533-4

I tightened the blade with it pushed back against the roller, as I said a bit of a fiddle.

55535-5

My first test was cutting out a series of figures of Kokopelli from a stack of very soft ply. The big blade did an amazingly good job in such soft easily splintering wood.

55537-6

I had some difficulties with the small curvers, not surprsing. So I chanded to a small curve cutting blade. So it was back to adjusting the guide again. Good job one can take the base off or it would really suck getting at the little grub.

55539-7

I had to close the jaws almost completely for this little blade.

55541-8

I must say I like the blade eject system, a little leaver is simply pushed to rotate by a leaver way back on the body. Fingers away from the hot blades.

55543-9

Push the leaver

55545-10

I know the blade is already released its just to show the leaver.

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Another feature I liked was the clip you can stick in the on off swith so when you have it fixed in a base you can operate it from the dust collector.

55549-12

Push the leave over and insert the clip which come on a short key ring lanyard.

55551-13

Tug it and the machine stop amazingly fast. I was happily surprise by the breaking speed and the blade always stops at the top of the stroke out the way.

55553-14

Working with the small blade the Carvex really started to become a carving tool. It cut very cleanly in a stack of 25mm material. Very little break out even without the splinter guard. I will try this addition another day.
I just used the standard base, would have loved a smaller base to get round the clamp more easily.

55555-15

 You can see the foot got burnt by the larger blade trying to get round the corner.
The smaller blade was fine in the curves. What annoyed me was when I wanted to back up the blade it started jumping out of the giude and I was worried it was going to snap. So this wobbling from front to back is a problem for my way of working.



  If one looks closely at the back of the blades you can see where the guide has worn away the edge of the blade. I think there must be some wear issue on the guide and in time it will need replacing.

I will try to find time to do some circles and straight cuts and play with the 45 degree foot in the near future.
The instructions state clearly not to cut circles or straight lines with the guide rail in material thicker than 20 mm.
Was this in the 400 instructions? Or are they just covering for the problems people were having with the circle cutter.

I like the low weight, the excellent dust removal, the strobe light (the blade really looks like its standing still), the blade eject, and all the different base plates. I can only compare it to a 20 year old Metabo that has done me sterling service, just made a heck of a  dusty mess.
More to come when I have some time.
« Last Edit: September 14, 2012, 08:25 PM by ART at WORK »
Kapex 120 + UG Set, ETS 150/3, DF 500, RO 90, MFT/3, CTL 36 AC, RO 150, 0F 900, OF 2200, T15+3,  CDD 12, TS 55, A5 Router table, First Aid kit, LR 32 SYS, FS 800, FS 1400/2, FS 1400/2 LR32 FS2 3000, CTL Midi + Cleaning Set, Clamps, Parallel Guides, Centrotec drills, Zobo Forstner set and countersinks, Routers, Systainers, Sortainers, Sys Cart, Syslite

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Offline Peter Halle

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Re: Short review of the carvex 420
« Reply #1 on: September 14, 2012, 08:44 PM »
Thanks for posting this.  I look forward to more.  The blade support / guide system is much different from the original Carvex based on what I have seen and seems to integrate functions of the Trion as well as the Carvex.

Thanks.

peter

Offline woodguy7

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Re: Short review of the carvex 420
« Reply #2 on: September 15, 2012, 04:41 AM »
Thanks Art, looks promising.  The biggest issue a have with the 400 is when trimming a couple of mm off the end of a board, the blade comes out the guide & wanders to the side.  Can you test yours on the end of a board please ?

Thanks.
If its made of wood, i can make it smaller.
Shirt size medium
p.s- ive started reading these too

Offline jmbfestool

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Re: Short review of the carvex 420
« Reply #3 on: September 15, 2012, 05:09 AM »
Thats a little annoying needing to adjust the guide for every blade BUT if it increases accuracy above its competitors then I dont mind adjusting it.   I hope the alan key is stored on the carvex?!?! not in the box! please say it is so cus that would be annoying!


The old carvex has alot of movement with the pendulum system one of the things I dont like about it  as like you said the blade moves forward when you reverse the jigsaw  and it comes out of the guide system.

You say you like the blade eject system  but when you have used it more you will find you wont like it I bet.  

I dont like it because  to often the blade stops below the eject lever and you cant eject the blade.  You try and push the blade up into the carvex but the carvex  locks the blade so you have to switch the carvex on and leave it on for a bit so it calibrates its self so when you turn it off it stops with the blade up so then you can then eject the blade.

Now I dont know with the corded version if the carvex locks the movement up and down but it does do on the cordless so you cant push/pull the blade up/down manually but if it did  I can tell you the carvex will be flying through a window or into a wall

 because I know I would to often unplug the carvex and get it ready to pack it away get my lead extension lead pack up then go and try and remove the blade to find I cant because its not in the correct position to eject the blade and if I then had to go and plug it in I would be very angry.

JMB
« Last Edit: September 15, 2012, 05:19 AM by jmbfestool »
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Offline green fever

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Re: Short review of the carvex 420
« Reply #4 on: September 15, 2012, 02:25 PM »
I have the carvex 400 and I can get a hold of my old trion 300 and when I get the 420 I shall put them against each other to see how they match up I have. Had the upgrades carried out on the 400 and it works okay so it will be interesting to see if festool have made a much needed and improved model , unless any one else on here has all three to compare, also I have to point out that the 300 trion has almost the same blade set up from what I could see on the photos , you just have to be aware of the tension you put on the blades when tightening that grub screw because it will burn the blades .

Offline Eco-Options

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Re: Short review of the carvex 420
« Reply #5 on: September 15, 2012, 06:37 PM »
It looks as if you will need a new blade for each and every job?
Are the blades trashed after they get burnt out looking? [tongue]

I have been very pleased with the Bosch JS572 and its new guide rollers. The blades do eventually darken but no way near the way the older 1591 used to.
And I find the blades last through several jobs now, where the older 1591, the blade was lucky to make it through one complete job.
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Offline ART at WORK

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Re: Short review of the carvex 420
« Reply #6 on: September 15, 2012, 07:55 PM »
Thanks Art, looks promising.  The biggest issue a have with the 400 is when trimming a couple of mm off the end of a board, the blade comes out the guide & wanders to the side.  Can you test yours on the end of a board please ?

Thanks.

Hallo woodguy,
I did a few tests cutting a couple of mm of the end of a 18mm Ply wood board and a 19 mm beech board.
The test was free hand with the standard base and on the rail with of course the adaptor base.

55587-0

Free Hand Soft ply

55589-1

Spot on

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Using the rail Soft ply

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Rail cut Beech

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Free hand Beech

I found the cut with the second blade they include with the saw S75/4K to be very good.
Easy cutting. Though I do have a problem with the light at the start till you have the blade up to speed and the strobe cut in its difficult to see the line.

For me Jig saws are not really for straight lines – Jigsaw as in Jigsaw puzzle. Not a lot of straight lines in those things.

55597-5

So I tested the circle cutter. Interesting design, setting it up for the first time needed a bit if thinking. I decided to test a small radius in the hard wood.  80mm radius

55599-6

The saw cut very smoothly and accurately all the way round and the cut is so smooth it only needs a small amount of sanding.
I checked for square and its spot on for my eye.

55601-7

I was surprised that the blade was cutting 3 mm in side the line I had drawn using the V on the measuring tape, So I will have to take this in to consideration when marking out or is there a way of recalibrating the middle point?

I will be busy the next week so I wont be able to play with my saw or answer any more questions or run tests. In a week or so if you still have some more ideas I might have some time.

I hope greenfever will find the time to make a movie and be able to show the old 400 v 420 in real time.
Thanks

Pip
Kapex 120 + UG Set, ETS 150/3, DF 500, RO 90, MFT/3, CTL 36 AC, RO 150, 0F 900, OF 2200, T15+3,  CDD 12, TS 55, A5 Router table, First Aid kit, LR 32 SYS, FS 800, FS 1400/2, FS 1400/2 LR32 FS2 3000, CTL Midi + Cleaning Set, Clamps, Parallel Guides, Centrotec drills, Zobo Forstner set and countersinks, Routers, Systainers, Sortainers, Sys Cart, Syslite

Offline ART at WORK

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Re: Short review of the carvex 420
« Reply #7 on: September 15, 2012, 08:06 PM »
Thats a little annoying needing to adjust the guide for every blade BUT if it increases accuracy above its competitors then I dont mind adjusting it.   I hope the alan key is stored on the carvex?!?! not in the box! please say it is so cus that would be annoying!


The old carvex has alot of movement with the pendulum system one of the things I dont like about it  as like you said the blade moves forward when you reverse the jigsaw  and it comes out of the guide system.

You say you like the blade eject system  but when you have used it more you will find you wont like it I bet.  

I dont like it because  to often the blade stops below the eject lever and you cant eject the blade.  You try and push the blade up into the carvex but the carvex  locks the blade so you have to switch the carvex on and leave it on for a bit so it calibrates its self so when you turn it off it stops with the blade up so then you can then eject the blade.

Now I dont know with the corded version if the carvex locks the movement up and down but it does do on the cordless so you cant push/pull the blade up/down manually but if it did  I can tell you the carvex will be flying through a window or into a wall

 because I know I would to often unplug the carvex and get it ready to pack it away get my lead extension lead pack up then go and try and remove the blade to find I cant because its not in the correct position to eject the blade and if I then had to go and plug it in I would be very angry.

JMB


Hallo JMB,
You should be a tester for all the new festool stuff. Of course the allan Key is NOT stored on the saw where it should be. Even my old Metabo had the key stored in the body.
BAD design fetool. Anyone got a quick fix for this problem?

My saw is new and so far has always stopped at the top allowing easy removal of the blade. I did manage to move the blade down and up again quite easily no brute force.
But even if the blade was at the bottom of the stroke I could use my finger or a screwdriver to turn the little leaver and out she pops.
Pip
Kapex 120 + UG Set, ETS 150/3, DF 500, RO 90, MFT/3, CTL 36 AC, RO 150, 0F 900, OF 2200, T15+3,  CDD 12, TS 55, A5 Router table, First Aid kit, LR 32 SYS, FS 800, FS 1400/2, FS 1400/2 LR32 FS2 3000, CTL Midi + Cleaning Set, Clamps, Parallel Guides, Centrotec drills, Zobo Forstner set and countersinks, Routers, Systainers, Sortainers, Sys Cart, Syslite

Online WarnerConstCo.

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Re: Short review of the carvex 420
« Reply #8 on: September 15, 2012, 09:52 PM »
I am down for any tool that is a model #420.

Offline Stokely

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Re: Short review of the carvex 420
« Reply #9 on: September 15, 2012, 10:30 PM »
I am down for any tool that is a model #420.

Bwahhahhahahahahahhhhhh!

Offline green fever

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Re: Short review of the carvex 420
« Reply #10 on: September 16, 2012, 03:16 AM »
hey pip  looking closer at the photos and reading further on i see that you have  wear on the rear of the blade this was a problem on the 400 i had the roller parts changed twice on mine and i am sure woodguy had the same, oh how i hope they  are not still having the same issues on the 420, i am not exactly sure if its the forward pushing on the saw perhaps to harsh or just a design floor , i use a dewalt 18v cordless a lot and having never had any blade problems ever , that said i still like the 400 it does feel better after extended use, i do use other makes Panasonic Bosch makita but like the feel of the 400 it is a little lighter than other makes but i must admit i like using that if i am doing lots of cuts all day, lets hope you get along fine with yours pip, i think rieska should look at the circle you cut as he had problems with he's carvex 400 trying to make cut outs with the attachment and as jmb put it the router is king for that, all the best with your new jigsaw and thanks for your post, green.

Offline RvB

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Re: Short review of the carvex 420
« Reply #11 on: September 16, 2012, 05:11 AM »
Hi PiP,

can you try by doing a handcut, so no rail, sawing 1 mm of a board, with no material on the other side of the blade?.. this is when I had MUCHO PROBLEMO with it..


the rest is looking really good though..


thnx Rick
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Offline Timtool

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Re: Short review of the carvex 420
« Reply #12 on: September 16, 2012, 07:43 AM »
After using my 400 for half a year, i had almost forgotten jigsaws could cut circles!
I know for darn sure my 400 could NOT have cut such a nice circle freehand, not even in 12mm mdf. Let alone in beech!
And the circle jig is useless with the 400, as the blade jumps out of the guide instantly.

But now it does seem that with the "new" blade guide, we are coming from an automatic toolless system that doesn't work, back to an old manual too-requiring constant adjust system on a new saw in 2012!
Even the Bosch i sold for my Carvex had a functioning automatic guide! And the mafell which is the best jigsaw around doesn't even have a guide. All these guides do is burn the blades.
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Offline Djuro

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Re: Short review of the carvex 420
« Reply #13 on: September 16, 2012, 12:41 PM »
Ok so everyone have some questions for you ART at WORK and here is mine  [smile]

I have no problems with my 400 expect one thing that I don't know is it a bug or a feature. When I put my jigsaw in Auto mode it starts slow and then speeds up, for that I know is ok but what bothers me is that after some time 10 - 15 seconds it slows down then speeds up. If you can try to cut something about 16 - 18mm tick in a wavy line for about 50cm of line an see does your jig saw slows and speeds up.

Offline Peter Parfitt

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Re: Short review of the carvex 420
« Reply #14 on: September 16, 2012, 03:23 PM »
My magazine want me to review the 420 soon and I need to look carefully at 4 issues...

When you are about to start a cut on a line on a piece of wood is there any difficulty making the initial contact with the wood at the exact position on the pencil line?

You mentioned this; When you withdraw the blade from a blind cut do you have to switch the machine off or can it be left running as you pull the blade back through the cut that you have already made?

Can you go beyond the 20mm recommendation for circular or rail guided cuts?

Can you make freehand curved cuts in 40mm wood (as when cutting a hole for a sink in solid kitchen worktop)?

Peter

Offline Eco-Options

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Re: Short review of the carvex 420
« Reply #15 on: September 16, 2012, 04:23 PM »
I am down for any tool that is a model #420.

Bwahhahhahahahahahhhhhh!

Best response in FOG history!   [big grin]
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Offline le_yum

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Re: Short review of the carvex 420
« Reply #16 on: September 19, 2012, 02:17 PM »
the blade guide seems identical to trion's guide ??

Offline Chris Klee

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Re: Short review of the carvex 420
« Reply #17 on: October 03, 2012, 03:31 PM »
I am down for any tool that is a model #420.

of course you are...
Fan Boi

Offline ART at WORK

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Re: Short review of the carvex 420
« Reply #18 on: October 04, 2012, 07:44 PM »
Hi
I have used the 420 now for about 8 hours, not a really long time and I now start to have a problem with the Strobe light.
It started off fine. I was very impressed by the blade standing still and the strong light.
Then by the last lot of cutting in 18mm birch ply the Strobe was out of sink. The blade was moving looked a bit like vibrating and the strobe was flashing when the blade holder was at the bottom of the stroke which causes a shadow over the blade.
Less visability.

Then I noticed the the blade wasn't stopping at the top anymore.
JMB mentioned this happening with his as he was having trouble getting the eject function to work " so you have to switch the carvex on and leave it on for a bit so it calibrates its self so when you turn it off it stops with the blade up so then you can then eject the blade."
How soon did this problem arise with your carvex JMB?
Has anyone else had issues with the strobe light not working. I tried pushing the blade back up to the top and starting a fresh. Only lasted a few moment before going out of sink again.

I will fiddle about with it tomorrow and see If I can get it working again. Try the turn its light on and then only strobe. Need the manual to check the sequence to do this.
Or its the send it back road I guess. As I keep saying the light was an important sales feature for me. If it f ed up after 5 years I would say ok but 5 hours is a little soon.

Pip
Kapex 120 + UG Set, ETS 150/3, DF 500, RO 90, MFT/3, CTL 36 AC, RO 150, 0F 900, OF 2200, T15+3,  CDD 12, TS 55, A5 Router table, First Aid kit, LR 32 SYS, FS 800, FS 1400/2, FS 1400/2 LR32 FS2 3000, CTL Midi + Cleaning Set, Clamps, Parallel Guides, Centrotec drills, Zobo Forstner set and countersinks, Routers, Systainers, Sortainers, Sys Cart, Syslite

Offline Reiska

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Re: Short review of the carvex 420
« Reply #19 on: October 05, 2012, 12:49 AM »
Then I noticed the the blade wasn't stopping at the top anymore.

I had exactly the same problem with my PSC400 from the start - I think it stopped down on the second or third time I ran the motor i.e. withing 15min of opening the box.

At least on the battery model of the 400 you could push the mechanism back up by pushing the blade against the table firmly but with a steady force. Then the ejector works normally ofc.

A stupid design fault that I had hoped they had fixed on the 420  [sad]
The sky's the limit in my workshop, literally. [big grin]

Offline jmbfestool

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Re: Short review of the carvex 420
« Reply #20 on: October 05, 2012, 02:45 AM »
Hi
I have used the 420 now for about 8 hours, not a really long time and I now start to have a problem with the Strobe light.
It started off fine. I was very impressed by the blade standing still and the strong light.
Then by the last lot of cutting in 18mm birch ply the Strobe was out of sink. The blade was moving looked a bit like vibrating and the strobe was flashing when the blade holder was at the bottom of the stroke which causes a shadow over the blade.
Less visability.

Then I noticed the the blade wasn't stopping at the top anymore.
JMB mentioned this happening with his as he was having trouble getting the eject function to work " so you have to switch the carvex on and leave it on for a bit so it calibrates its self so when you turn it off it stops with the blade up so then you can then eject the blade."
How soon did this problem arise with your carvex JMB?
Has anyone else had issues with the strobe light not working. I tried pushing the blade back up to the top and starting a fresh. Only lasted a few moment before going out of sink again.

I will fiddle about with it tomorrow and see If I can get it working again. Try the turn its light on and then only strobe. Need the manual to check the sequence to do this.
Or its the send it back road I guess. As I keep saying the light was an important sales feature for me. If it f ed up after 5 years I would say ok but 5 hours is a little soon.

Pip

It pretty much started when I first had it.  I also mentioned the light on another topic somewhere not sure if you read that one but I also mention about the light can actually be more of a pain than of any use.  Like you mentioned it goes out of sink and u end up not being able to see where your going.  The updated version of the 400 and I would assume the 420  you can turn the light off if you wanted to.  I have the older older model and I can not.   I first thought the light was amazing especially when the blade stood still but that pretty much never happens any more with mine.   

When I try and show people I end up turning the carvex on and off 15 times or more to try and get the light into sink to show them a blade which looks like its not moving.
When it does happen I feel like touching the blade don't know why just I get drawn into the blade lol.


About the blade not stopping at the top..........

It does it if your battery runs flat

It does it when you hit something hard and you get bounced out of the work piece

It does it if you turn the jig saw of while still cutting

It does it when it feels like it.

JMB
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Offline PeterK

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Re: Short review of the carvex 420
« Reply #21 on: October 05, 2012, 07:32 AM »
JMB - you got me laughing with that last one!!   [big grin]

Offline woodguy7

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Re: Short review of the carvex 420
« Reply #22 on: October 05, 2012, 12:48 PM »
The funny thing is he was probably being serious !
If its made of wood, i can make it smaller.
Shirt size medium
p.s- ive started reading these too

Offline green fever

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Re: Short review of the carvex 420
« Reply #23 on: October 05, 2012, 02:04 PM »
jmb this may or may not have occurred to you why don't you send the 400 back for an upgrade on the electrics or better still angle for the 420 as a direct replacement, i bet even if the guarantee has expired tts would perhaps replace it seeing as you like many others bought in on the 400 early days , would seem the right thing for tts to do.

Offline jmbfestool

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Re: Short review of the carvex 420
« Reply #24 on: October 05, 2012, 02:11 PM »
jmb this may or may not have occurred to you why don't you send the 400 back for an upgrade on the electrics or better still angle for the 420 as a direct replacement, i bet even if the guarantee has expired tts would perhaps replace it seeing as you like many others bought in on the 400 early days , would seem the right thing for tts to do.

Yes I have already asked my Dealer  bit of a shock normally hes really helpfull and willing BUT he aint got back to me and been a week now.    

I told him I want a replacement a 420  he said  you can only have replacement if you have it repaired 3 times ill just send it back 3 times lol.   I said well what the point its a poor design so no repair will make it better  he told me only some models where bad  not all.  I told him how does da work cus if thats true when they repair them then it should be perfect but it aint cus you cant fix a bad design.

So I am not very happy.      I have bought ALOT of festool and  I have got 3 of my mates I work with onto festool now and they have got a couple of people onto festool!  

BUT I wont be doing that any more!   I will now be telling every one its not that good even if it is good I dont care that I am lying about the tools which are actually very good I will still tell people its not and ill ask my mates to do the same untill I am happy again.  
JMB
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Offline green fever

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Re: Short review of the carvex 420
« Reply #25 on: October 05, 2012, 03:47 PM »
HEY JMB the three repairs is a myth trust me on this one , i think your dealer is playing you along and as for the money he takes from you and your friends i would remind him of your past and present custom , if not future custom, take your hard earned elsewhere , and let him know why, green.

Offline richard.selwyn

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Re: Short review of the carvex 420
« Reply #26 on: October 05, 2012, 04:29 PM »
JMB,
I'm a real Festool fanatic - I've got over £15k of their kit. The Carvex 400 was in danger of turning me against. Like you, I have 'sold' countless Festools to others. The Carvex was in danger of making me refuse to buy any more of their kit. Festool France 'stepped up to the plate' as they say in the US and gave me a 420 as a replacement for my 400 that went back for a 4 th time. I'm still not convinced its the Holy Grail of jigsaws (and they put it in the old systainer and forgot the allen key) but they restored my faith in the brand. I don't expect they know just how much that gesture was worth to them. Let TTS in the UK know how you feel. I would like to think they would do the same. (I was so completely pxxxed off with them that I contacted Shane who gave me an email address for the head of TTS here. That seemed to get things moving.)
No company is perfect, but I think that given my recent contact with Festool, they are worth giving a second chance.
Sometimes you have to throw your weight around. I read that you are interested in Felder. I've got Felder kit and had ordered (and paid a deposit on) an FB600 bandsaw. The salesman was trying to sell me a US spec machine - no good here in France. But I couldn't get any sense out of him. By chance I collared the MD of Felder UK at W10 and asked him the question. By the time I had got back home, the Austrians had got it sorted. OK, so the salesman here should be lynched, but we all mess up sometimes. Give them the chance to make it right. If they do, shout their praises from the rooftops. If they don't, give them all they deserve. (If it was my business, I would have recalled all the 400's sold and either offered a refund or a 420. Yes it would have cost a bit, but the positive PR when you own up to your mistakes and try to,put them right is, IMHO priceless)
Richard
(sorry to have rambled on)

Offline Alan m

  • Posts: 3322
Re: Short review of the carvex 420
« Reply #27 on: October 05, 2012, 04:50 PM »
i think a total recall would have damaged the reputation of the brand. i agree that it shows that they want to fix their mistaks but in this case i think it would have shown everyone that there was a mistake. most festool users in ireland and uk (probably the rest of eu at least) dont know about the fog adn dont read about all the problems that a lot of 400s have. most (i presume ) that their 400 jigsaw is just not as good as they expected .
they should replace all the 400s thow. even those ones that 'work'.

jmb. shout a bit louder. if you get your rep involved  your dealer will definetly play ball. afterall it wont cost him anything to change it  but remind him that it will cost him if he doesnt.
i went into my local builders providers( 2nd one in town but i rarely use them because they are as thick as a short plank and have attatudes to match) anyway i asked for an account. no problem she said just get the boss to orgasnise it when he comes back. fillled in the forms etc. 3 weeks later no phone call but i was in anyway so i asked about it. she said noone is getting a new account no matter who it is(total rubish). i just laughed and said to her as i walked out the door that i would take my money somewhere else.
turns out the main man over ordering everything heard me and  rang me back (god only knows what he went throw to find my number) . now i have an account with a 4000 euro limit.
dont be afraid to stand up for yourself.
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)

Offline jmbfestool

  • Posts: 6632
Re: Short review of the carvex 420
« Reply #28 on: October 05, 2012, 04:53 PM »
JMB,
I'm a real Festool fanatic - I've got over £15k of their kit. The Carvex 400 was in danger of turning me against. Like you, I have 'sold' countless Festools to others. The Carvex was in danger of making me refuse to buy any more of their kit. Festool France 'stepped up to the plate' as they say in the US and gave me a 420 as a replacement for my 400 that went back for a 4 th time. I'm still not convinced its the Holy Grail of jigsaws (and they put it in the old systainer and forgot the allen key) but they restored my faith in the brand. I don't expect they know just how much that gesture was worth to them. Let TTS in the UK know how you feel. I would like to think they would do the same. (I was so completely pxxxed off with them that I contacted Shane who gave me an email address for the head of TTS here. That seemed to get things moving.)
No company is perfect, but I think that given my recent contact with Festool, they are worth giving a second chance.
Sometimes you have to throw your weight around. I read that you are interested in Felder. I've got Felder kit and had ordered (and paid a deposit on) an FB600 bandsaw. The salesman was trying to sell me a US spec machine - no good here in France. But I couldn't get any sense out of him. By chance I collared the MD of Felder UK at W10 and asked him the question. By the time I had got back home, the Austrians had got it sorted. OK, so the salesman here should be lynched, but we all mess up sometimes. Give them the chance to make it right. If they do, shout their praises from the rooftops. If they don't, give them all they deserve. (If it was my business, I would have recalled all the 400's sold and either offered a refund or a 420. Yes it would have cost a bit, but the positive PR when you own up to your mistakes and try to,put them right is, IMHO priceless)
Richard
(sorry to have rambled on)

No your right!  

I will do!  If I like a tool ill tell every one if I hate a tool I tell every one works both ways so if festool do step up ill be more than happy to retract my comments and give them praises.

I have let people use my TS to show them what it can do and they went out and bought one cus no mater how many times I told them how good it was they just never really listened untill they used it.  So I have kinda been like a Festool Sales rep for festool working for free.    I have also let my mates use a OF2200  one of my mates desperately wants one another decided if the OF2200 is so good then the 1400 must be good and bought that.   Also let them use my Rotex 150 on has gone out and bought one! One used my Domino 500   was going to buy one but after asking for my advice I recommend that he went for the Domino 700 cus I know wa kinda work he does most off and thought the Domino 700 was more suited to him cus he cudnt afford both list goes on!

Equally I have told people I dont rate the carvex and surprise!!! non of my mates own a carvex
« Last Edit: October 05, 2012, 05:10 PM by jmbfestool »
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Offline ART at WORK

  • Posts: 210
  • Buy less Recycle more
Re: Short review of the carvex 420
« Reply #29 on: October 05, 2012, 05:46 PM »
About the blade not stopping at the top..........

It does it if your battery runs flat

It does it when you hit something hard and you get bounced out of the work piece

It does it if you turn the jig saw of while still cutting

It does it when it feels like it.

JMB

I do remember reading your comment now you mention it JMB I just wasn't sure what you ment. I find when I am in Automatic that the light flashes which is annoying when trying to line up on a mark, when it then cuts the wood and gets up to speed then the strobe stays on. So I have been running it at speed 5 to try and get round this issue.

I laughed as well at you account of the blade not stopping at the top.

As to getting a new saw, one trusted method my mate used to use was lie down in front of the counter in the shop. Refuse to move till they do what you want. I've experienced it once in action and was very surprised how effective it is. Seems that people dont like dead bodies lying around or something.

I will try the 30 day money back or repair route just to give Festool the benifit of the dout.

Thanks guys for replying, sometimes one feels alone with a problem and thinks its just bad luck or have to make a work around. In this case i think its bad design. Which I would of hoped had been sorted in the upgrde, process from 400 to 420.

Will we have to wait till the 500 or 600 comes out.?

Pip
Kapex 120 + UG Set, ETS 150/3, DF 500, RO 90, MFT/3, CTL 36 AC, RO 150, 0F 900, OF 2200, T15+3,  CDD 12, TS 55, A5 Router table, First Aid kit, LR 32 SYS, FS 800, FS 1400/2, FS 1400/2 LR32 FS2 3000, CTL Midi + Cleaning Set, Clamps, Parallel Guides, Centrotec drills, Zobo Forstner set and countersinks, Routers, Systainers, Sortainers, Sys Cart, Syslite