Author Topic: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)  (Read 22093 times)

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Offline Rollin22Petes

  • Posts: 207
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #90 on: October 25, 2020, 01:49 PM »
Same as most other people mine arrived with an undamaged box but a broken pin, but no worries one call to highland woodworking and had a new pin the next day. This is one of those things I was reluctant to spend that much money on, but I'm glad I did I love how small it folds up and within mere seconds you have a huge work surface on casters. Plus as an added bonus for me since I have to fold it up after using it I don't worry about it becoming a huge catchall like every other darn flat surface in the shop! [big grin]

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Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #91 on: October 27, 2020, 09:44 PM »
Used the STM on site today for the first time. I brought only one MFT with me.

 It was awesome able to cut to width the slide onto the MFT to cut to length.

Like it was custom made to be used with the GRS and PG.

 The STM made my life a whole lot easier worked as advertised

Offline MrToolJunkie

  • Posts: 3000
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #92 on: October 28, 2020, 04:45 PM »
Called Festool today. They said they are not expecting the spare parts until early December at this point.

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #93 on: October 31, 2020, 11:38 PM »
Hello Everyone,

Is there a trick to screwing on the 4 wood pieces that come with the STM???  I don't have a 2mm hex driver and my hex key doesn't let me get enough downwards pressure to screw them into the wood - even if I pre-drill the holes.  I tried using #4 x 1" screws but they actually broke off - whether I used a hand driver or a drill/driver.  #6 screws are too big for the small hole in the arms.  I'm feeling pretty stupid, because this should be straightforwards. 

Thoughts?

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline MrToolJunkie

  • Posts: 3000
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #94 on: November 01, 2020, 01:25 AM »
It is a T10 torx bit.

Offline rst

  • Posts: 2806
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #95 on: November 01, 2020, 11:19 AM »
I pre drilled all the holes on my drill press and used calipers to get proper spacing, dropped the screws into all the holes starting each one just enough till all were started, made install much easier.

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #96 on: November 01, 2020, 01:37 PM »
@ScotF Thank you so much...  I feel like a total idiot - LOL!

I used my drill/driver, set the torque to low/medium, and they went right in. 

Sometimes, I just need to be smacked with a 2x4.  LOL

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline MrToolJunkie

  • Posts: 3000
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #97 on: November 01, 2020, 08:10 PM »
Glad it worked out for you!

Offline jaguar36

  • Posts: 247
    • Toolamanjaro.com
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #98 on: November 02, 2020, 09:52 AM »
I got what was supposed to be my replacement pin today, unfortunately they sent me one of the thumb wheels instead of the spring loaded pins :-/. Guess it will be another month now till I get the right pin.

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #99 on: November 02, 2020, 10:27 AM »
@jaguar36

Did you buy yer STM from a local brick and Mortar? The reason Im axing is because maybe the B&M will swap STMs for you and get you what you need. I got a very good relationship with my B&M and they sure take care of me.

Offline jaguar36

  • Posts: 247
    • Toolamanjaro.com
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #100 on: November 02, 2020, 10:52 AM »
Naw, got it from Toolnut/FestoolProducts.com. Not a big deal really, it still works ok, just annoying.

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #101 on: November 02, 2020, 11:01 AM »
@jaguar36

Shoot Shane a email or DM.

Toolnut has a good rep for great customer service see what they can do for you

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #102 on: November 03, 2020, 09:27 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline MrToolJunkie

  • Posts: 3000
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #103 on: November 03, 2020, 10:05 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy

Sent you a PM if you still have it.

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #104 on: November 04, 2020, 08:06 AM »
@jaguar36 - Did Matt and Shane help you out?  What did they tell you?  Where are you located?  They sent me two replacement pins, and I only needed one...  I'd be willing to send to a fellow FOGger if need be.

Andy

@ADKMedic

Sowho did you give yer extra pin to.

In know some people PM'd you.

Didja help a fellow Fogger out?

Offline ADKMedic

  • Posts: 105
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #105 on: November 04, 2020, 11:59 AM »
@jobsworth

I tried.  I contacted Shane and Matt at ToolNut, because I would have ideally wanted to send the pin to the person waiting the longest (trying to be fair).  Matt sent me an email this morning (ToolNut was closed yesterday for Election Day) and said that FestoolUSA got the pins in and were giving ToolNut enough to make all of their customers happy.  They also told me to keep mine.

So...  I still have it.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline synosure

  • Posts: 2
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #106 on: November 05, 2020, 01:59 PM »
Mine arrived with three of the pins bent and the two plastic endcaps on the extension arms broken. Not the end of the world, it's still perfectly useable, but they definitely need to up the amount of packing foam they use. It'll be nicer when I can lock/unlock every extension arm, but the remaining, good pins were easy enough to move to the arms I use most often.

On the plus side, I'm using this STM 1800 almost every day, I love it. It already has some drips of dried tung oil on the frame and a track saw slice through two of the top wooden supports, but I guess that goes with the territory!

I've reached out to Festool Superstore (PMC Tool) to see if they can help or whether I should be reaching out to Festool directly.

Offline jlt23

  • Posts: 15
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #107 on: November 05, 2020, 02:49 PM »
I got mine from Toolnut. Package showed no damage. Two bent pins and two crushed end caps. I contacted Festool and they sent me replacement end caps. The pins are on back order.

Offline TXFIVEO

  • Posts: 598
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #108 on: November 14, 2020, 04:45 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

Offline rst

  • Posts: 2806
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #109 on: November 14, 2020, 07:05 PM »
Finally received my replacements today.  I've been using the table but can finally utilize the tip up function. 

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #110 on: November 15, 2020, 01:52 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Offline TXFIVEO

  • Posts: 598
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #111 on: November 16, 2020, 11:17 PM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Yeah, I got 4 of those clips for the two STM’s and made two 6’x2’ mft style table tops for it. 

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #112 on: November 17, 2020, 09:05 AM »
Ordered my second STM1800 last week and received it Thursday.  Both tables arrived without any issues.   Love these tables!

@TXFIVEO

They make yer life easier dont they. Do yerself a favor, get a couple of those clips, brackets/ terminals make that work platform That Sedge showed in his FT Live video.

I didnt realise how much a difference it made until I forgot it when I was working on site.

Yeah, I got 4 of those clips for the two STM’s and made two 6’x2’ mft style table tops for it.

Wow thts awesome, I didnt think about making a table that big for it. Good Idea. I went with 2 24' x 30" for both sides of the STM. Im gonna think hard about that 6' one

Offline elfick

  • Posts: 680
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #113 on: November 17, 2020, 01:19 PM »
I ordered mine from Toolnut and received it with a few scuffs but no damage. I agree that Festool needs to redesign the packaging. IMHO, they should also ship it fully assembled. Something this pricy should be ready to use right out of the box.

Offline thudchkr

  • Posts: 202
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #114 on: September 12, 2021, 09:19 PM »
Was interesting reading this thread to find out how many damaged locking pins there have been.  I just received my STM 1800 last month when ToolNut made it available to order them again this year. 

Just finished putting it together and had a bent locking pin as well, (what got me here looking.)  The box it was packed in showed some wear on the outside, but no evidence on the inside that the damage occurred during shipping.  No dents in the cardboard anywhere. 

In addition to the bent pin, the plastic cap is pretty trashed and on the metal bar that it locks, (side panel according to the EKAT), the end hole is seriously elongated, approximately half again the size of an undamaged one.  Whatever caused the damage to the pin and the side panel was substantial if it was able to stretch that hole out like that.  Am crossing my fingers that they will have the parts in stock to repair it swiftly.  Guess I'll be giving ToolNut a call tomorrow to initiate the process.

Thanks to all for the enlightenment.
Clint

Offline jobsworth

  • Posts: 6898
  • Festool Baby.....
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #115 on: November 06, 2021, 10:25 AM »
@thudchkr

I’d call fesstool. If they don’t have the part in stock they can get it from Germany

Online afish

  • Posts: 1330
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #116 on: November 06, 2021, 10:41 AM »
So , why did Festool do a limited run of the STM's?  They seem like a very popular seller and well liked from the users.  Im confused on why Festool would only offer for a limited time.  This is not usually like them. 

Offline squall_line

  • Posts: 1465
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #117 on: November 06, 2021, 10:47 AM »
Just a guess, but they're quite bulky to ship compared to a pallet of systainers, and they're on the upper end of pricing as far as accessories go.  Compared to a Bora portamate, they're definitely an intentional purchase.

I'm guessing there was enough demand from dealers that they shipped another container this way to help appease the hungry crowds, but it's not the kind of thing that's intended to be a regular flow.

That said, you'd think someone could have found room in the container for a few sets of router bits, the new Centrotec sets, or other small NAINA consumable-type items, but I don't want to take this thread completely off-track with that  [dead horse]...

Offline stueym

  • Posts: 8
Re: STM 1800 Quality (Changed Subject to Shipping Damage Issues?)
« Reply #118 on: November 25, 2021, 02:06 PM »
So I’ve been using my STM-1800 for almost a year.  Bought it for my desk table top project.  Have used it a couple of times this year, but today I went to extend the tip up arms before buying some ply this weekend and lo and behold…..bent pin!

I’ll send in a message request too FUSA for a replacement, but remarkable how many of us have had this same issue.  I struggle to see how the damage occurred, but hey ho.   Otherwise love this thing and as an addition to my MFT and soon incoming CMS-GE it will make my workflow much more consistent for a hobbyist.

Happy Thanksgiving and Happy Woodworking Season everyone!