Author Topic: Festool Service  (Read 8029 times)

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Offline Jeff2413

  • Posts: 72
Festool Service
« on: June 04, 2015, 07:57 AM »
Just wanted to share my first experience with Festool Service.  Dropped of my RO125 (5 years old mind you) last Thursday at Woodwerks here in Columbus.  I have 2 of these sanders so I was in no hurry to get it back.  Monday they called me with the estimate for plug, bearings and brushes, which I approved.  Wednesday my sander is back in my hand.  That is simply unreal.  I had a saw worked on LOCALLY this year and it was 11 weeks when I finally went in to pick it up repaired or not.  Palsode nail gun was 14 weeks.  Unacceptable.  I have to say this level of service puts Festool in a league of their own IMO.  Guess I'll have to buy some more green. :)

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Offline birchwoodwerks

  • Posts: 74
Re: Festool Service
« Reply #1 on: July 09, 2015, 06:52 PM »
Ive had great experiences with them also. Which is why I keep buying more green
TS75,FS1080/2,FS1900/2,FS2424/2 LR32,CT36,
RO125,ETS125,DF500,Domino,RS2,TI-15 set,850HL,Installer set, systainer,OF1400,Carvex 420 D handle,new CXS set, compact cleaning set,  12 drawer Sortainer.

Offline Woodhack

  • Posts: 31
    • Some of my painting (no festools then) work until my website is done
Re: Festool Service
« Reply #2 on: April 26, 2017, 08:14 PM »
Yep theyre the best.

Just sold all of my milwaukee tools (except the red stick levels that took 2 months to get) because their service is horrible
I sipped the green kool-aid as a painter and started with:
RTS 400 EQ, RO 90, and ct 26 with WCR 1000 on top. I now have the Carvex PS 420 with accessory kit, FS 1400/2 LR32 guide rail. Ts 55, 0f 1400, 2nd ct 26, sys roll,

Offline fineartboxes

  • Posts: 14
    • Fine Art Boxes
Re: Festool Service
« Reply #3 on: May 23, 2017, 12:21 AM »
It is great when a tool can be dropped off for service instead of shipping....especially for a larger tool such as the Kapex.

Offline SoonerFan

  • Posts: 456
Re: Festool Service
« Reply #4 on: June 04, 2017, 06:59 PM »
I have only had to use Festool Service once and the tool was under warranty.  I found the service super easy to use and super fast.

Offline Holmz

  • Posts: 4010
Re: Festool Service
« Reply #5 on: June 04, 2017, 07:41 PM »
This is better than an AA meeting or a church revival for testimony.

I agree it is nice to have good service, but realistically...
How many tools need to be sent back?
The only tools that I have needed to send back so far are the Festools (CT26... and the Karcher vacuum it replaced went straight into the bin after 2 days).

It is probably better to have a service department than extra expense in each tool.
And normal use does not include major Foxtrots