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Author Topic: CT 26 and 20 inch fall  (Read 7201 times)

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Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
CT 26 and 20 inch fall
« on: February 04, 2013, 08:11 PM »
I have had several "shop vacs" of one type or another throughout the years. Never had one, or parts of one crack to pieces from a fall out of a (stationary) van or pick up.

This morning, while unloading my van (sprinter) my ct 26 rolled out the door and landed up side down. Well the top (hose storage area) shattered. I would say, almost exploded into 20, or so, pieces.  Whats up with that? Are they made out of potato chips?

I haven't called my dealer yet, are these parts available?
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Offline neilc

  • Posts: 3014
Re: CT 26 and 20 inch fall
« Reply #1 on: February 04, 2013, 09:12 PM »
Parts are available from Festool USA -

Give them a call toll-free at 888-337-8600 on Monday through Friday between 8a - 5p ET

If they have the parts they ship out same day.  Great service.

neil
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Offline Bikeboy80

  • Posts: 467
    • Drumm Design Remodel
Re: CT 26 and 20 inch fall
« Reply #2 on: February 04, 2013, 09:19 PM »
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]
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Offline 3PedalMINI

  • Posts: 493
    • Signature Sound & Video
Re: CT 26 and 20 inch fall
« Reply #3 on: February 04, 2013, 10:27 PM »
Quote from: Bikeboy80 on February 04, 2013, 09:19 PM
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]

+1

thats actually really disturbing since my CT-Midi lives in my Van, im sure festool will replace or send the replacement part. Im sure the cold had alot todo with it but still!
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The Bitterness of poor quality remains long after the sweetness of low price is forgotten -Benjamin Franklin

Professional Custom Audio Video System Designer/Installer serving Southern - Middle NJ, Eastern PA & the Surrounding Shore Points.
www.sigsv.com

Kapex 120,TS55,RO150,ETS125,CT-26,CT-MIDI,Tradesmen Cleaning Kit, Festool Ratchet Kit, Sys-lite, Sys Roll Cart, T18 +3, 2013 Centrotec Kit, Carvex 420, Carvex Accessory Kit, CXS,RO90, TI15 and Various Festool Systainers

Offline festooltim

  • Posts: 332
Re: CT 26 and 20 inch fall
« Reply #4 on: February 04, 2013, 10:35 PM »
I cracked my D50 tube in the cold. I tapped it on something hard and it split where the tubes slip together. I wrapped some electrical tape around it to hold it together. Tried glue but didn't hold.
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Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
Re: CT 26 and 20 inch fall
« Reply #5 on: February 05, 2013, 06:29 PM »
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.
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Offline Peter Halle

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  • Posts: 12370
  • Remington Steele - My Third Boy
Re: CT 26 and 20 inch fall
« Reply #6 on: February 05, 2013, 06:37 PM »
 [thumbs up]
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Offline Alan m

  • Posts: 3323
Re: CT 26 and 20 inch fall
« Reply #7 on: February 05, 2013, 07:01 PM »
this is why festtol usa has such  a great reputation.
well done
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Offline Eli

  • Posts: 2501
  • A Yankee in Kangaroo Court
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Re: CT 26 and 20 inch fall
« Reply #8 on: February 05, 2013, 07:07 PM »
 [thumbs up]
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Offline skids

  • Posts: 952
Re: CT 26 and 20 inch fall
« Reply #9 on: February 05, 2013, 07:14 PM »
Quote from: Woodsgood on February 05, 2013, 06:29 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

Amazing, just totally amazing. Love Festool!
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Offline 3PedalMINI

  • Posts: 493
    • Signature Sound & Video
Re: CT 26 and 20 inch fall
« Reply #10 on: February 05, 2013, 07:51 PM »
that is absolutely incredible, that is the very reason we buy the best guys!  [big grin]
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The Bitterness of poor quality remains long after the sweetness of low price is forgotten -Benjamin Franklin

Professional Custom Audio Video System Designer/Installer serving Southern - Middle NJ, Eastern PA & the Surrounding Shore Points.
www.sigsv.com

Kapex 120,TS55,RO150,ETS125,CT-26,CT-MIDI,Tradesmen Cleaning Kit, Festool Ratchet Kit, Sys-lite, Sys Roll Cart, T18 +3, 2013 Centrotec Kit, Carvex 420, Carvex Accessory Kit, CXS,RO90, TI15 and Various Festool Systainers

Offline Festool USA

  • Festool USA Employee
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  • Posts: 8430
    • Festool USA
Re: CT 26 and 20 inch fall
« Reply #11 on: February 05, 2013, 08:33 PM »
Quote from: Woodsgood on February 05, 2013, 06:29 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.
« Last Edit: February 06, 2013, 12:02 AM by Shane Holland »
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Offline ccmviking

  • Posts: 411
    • Blue River Cabinetry Kitchen and Bath
Re: CT 26 and 20 inch fall
« Reply #12 on: February 05, 2013, 08:34 PM »

    I'm on my third hose garage on one of my CT36's.  The last one I actually reinforced it with Fiberglass.  They are very brittle so I'd suggest you look at reinforcing your replacement.  They run about $40 and can be purchased from the toolnut too at http://www.festoolproducts.com/Festool-496237-Replacement-Hose-Garage-Hood-fo-p/496237.htm

Chris...
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Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
Re: CT 26 and 20 inch fall
« Reply #13 on: February 10, 2013, 08:17 PM »
Quote from: Shane Holland on February 05, 2013, 08:33 PM
Quote from: Woodsgood on February 05, 2013, 06:29 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.

Thanks Shane
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