Author Topic: CT 26 and 20 inch fall  (Read 7207 times)

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Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
CT 26 and 20 inch fall
« on: February 04, 2013, 08:11 PM »
I have had several "shop vacs" of one type or another throughout the years. Never had one, or parts of one crack to pieces from a fall out of a (stationary) van or pick up.

This morning, while unloading my van (sprinter) my ct 26 rolled out the door and landed up side down. Well the top (hose storage area) shattered. I would say, almost exploded into 20, or so, pieces.  Whats up with that? Are they made out of potato chips?

I haven't called my dealer yet, are these parts available?

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Offline neilc

  • Posts: 3014
Re: CT 26 and 20 inch fall
« Reply #1 on: February 04, 2013, 09:12 PM »
Parts are available from Festool USA -

Give them a call toll-free at 888-337-8600 on Monday through Friday between 8a - 5p ET

If they have the parts they ship out same day.  Great service.

neil

Offline Bikeboy80

  • Posts: 467
    • Drumm Design Remodel
Re: CT 26 and 20 inch fall
« Reply #2 on: February 04, 2013, 09:19 PM »
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]
The Green Koolaid sure is sweet...

Kapex w/crown stops, Domino DF 500 Set, Syslites, PS300, RTS400, RO150, OF1010 w/LR32 Kit, TS75, 75" + (2) 55" rails, RO90, ETS125, RAS, Custom abrasive systainer, CTmini, CT36AC w/blastgates, PLANEX w/harness, TI15, T12+3 set, MFT/3 cross cut, Universal Cleaning set, Turbo Suction Brush, 12 drawer Sortainer, Extra Systainers with job specific tool collections

Drumm Design Remodel

Offline 3PedalMINI

  • Posts: 493
    • Signature Sound & Video
Re: CT 26 and 20 inch fall
« Reply #3 on: February 04, 2013, 10:27 PM »
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]

+1

thats actually really disturbing since my CT-Midi lives in my Van, im sure festool will replace or send the replacement part. Im sure the cold had alot todo with it but still!
The Bitterness of poor quality remains long after the sweetness of low price is forgotten -Benjamin Franklin

Professional Custom Audio Video System Designer/Installer serving Southern - Middle NJ, Eastern PA & the Surrounding Shore Points.
www.sigsv.com

Kapex 120,TS55,RO150,ETS125,CT-26,CT-MIDI,Tradesmen Cleaning Kit, Festool Ratchet Kit, Sys-lite, Sys Roll Cart, T18 +3, 2013 Centrotec Kit, Carvex 420, Carvex Accessory Kit, CXS,RO90, TI15 and Various Festool Systainers

Offline festooltim

  • Posts: 332
Re: CT 26 and 20 inch fall
« Reply #4 on: February 04, 2013, 10:35 PM »
I cracked my D50 tube in the cold. I tapped it on something hard and it split where the tubes slip together. I wrapped some electrical tape around it to hold it together. Tried glue but didn't hold.
Quantity is no substitute for Quality

2-mft3's ,  ct22,  ts55,  rotex125,  c12, kapex,  ras115,  65planer,  of1010,  LR32system, trion psb 300 eq,  parrallel guides,    sortainer,  routerbitsystainer,  guide rail acc. kit,  toolie,  t-shirt,  hat,  pen,  saftey glasses.

Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
Re: CT 26 and 20 inch fall
« Reply #5 on: February 05, 2013, 06:29 PM »
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

Offline Peter Halle

  • Global Moderator
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  • Posts: 12370
  • Remington Steele - My Third Boy
Re: CT 26 and 20 inch fall
« Reply #6 on: February 05, 2013, 06:37 PM »
 [thumbs up]

Offline Alan m

  • Posts: 3323
Re: CT 26 and 20 inch fall
« Reply #7 on: February 05, 2013, 07:01 PM »
this is why festtol usa has such  a great reputation.
well done
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)

Offline Eli

  • Posts: 2501
  • A Yankee in Kangaroo Court
    • Metafizix
Re: CT 26 and 20 inch fall
« Reply #8 on: February 05, 2013, 07:07 PM »
 [thumbs up]
Do nothing, stay ahead.

Offline skids

  • Posts: 952
Re: CT 26 and 20 inch fall
« Reply #9 on: February 05, 2013, 07:14 PM »
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

Amazing, just totally amazing. Love Festool!
The funniest thing about this particular signature is that by the time you realise it doesn't say anything it's to late to stop reading it

Offline 3PedalMINI

  • Posts: 493
    • Signature Sound & Video
Re: CT 26 and 20 inch fall
« Reply #10 on: February 05, 2013, 07:51 PM »
that is absolutely incredible, that is the very reason we buy the best guys!  [big grin]
The Bitterness of poor quality remains long after the sweetness of low price is forgotten -Benjamin Franklin

Professional Custom Audio Video System Designer/Installer serving Southern - Middle NJ, Eastern PA & the Surrounding Shore Points.
www.sigsv.com

Kapex 120,TS55,RO150,ETS125,CT-26,CT-MIDI,Tradesmen Cleaning Kit, Festool Ratchet Kit, Sys-lite, Sys Roll Cart, T18 +3, 2013 Centrotec Kit, Carvex 420, Carvex Accessory Kit, CXS,RO90, TI15 and Various Festool Systainers

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8430
    • Festool USA
Re: CT 26 and 20 inch fall
« Reply #11 on: February 05, 2013, 08:33 PM »
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.
« Last Edit: February 06, 2013, 12:02 AM by Shane Holland »

Offline ccmviking

  • Posts: 411
    • Blue River Cabinetry Kitchen and Bath
Re: CT 26 and 20 inch fall
« Reply #12 on: February 05, 2013, 08:34 PM »

    I'm on my third hose garage on one of my CT36's.  The last one I actually reinforced it with Fiberglass.  They are very brittle so I'd suggest you look at reinforcing your replacement.  They run about $40 and can be purchased from the toolnut too at http://www.festoolproducts.com/Festool-496237-Replacement-Hose-Garage-Hood-fo-p/496237.htm

Chris...

Offline Woodsgood

  • Posts: 50
    • Method Restoration LLC
Re: CT 26 and 20 inch fall
« Reply #13 on: February 10, 2013, 08:17 PM »
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.

Thanks Shane