Festool Owners Group

FESTOOL DISCUSSIONS => Festool Tool Reviews => Topic started by: Woodsgood on February 04, 2013, 08:11 PM

Title: CT 26 and 20 inch fall
Post by: Woodsgood on February 04, 2013, 08:11 PM
I have had several "shop vacs" of one type or another throughout the years. Never had one, or parts of one crack to pieces from a fall out of a (stationary) van or pick up.

This morning, while unloading my van (sprinter) my ct 26 rolled out the door and landed up side down. Well the top (hose storage area) shattered. I would say, almost exploded into 20, or so, pieces.  Whats up with that? Are they made out of potato chips?

I haven't called my dealer yet, are these parts available?
Title: Re: CT 26 and 20 inch fall
Post by: neilc on February 04, 2013, 09:12 PM
Parts are available from Festool USA -

Give them a call toll-free at 888-337-8600 on Monday through Friday between 8a - 5p ET

If they have the parts they ship out same day.  Great service.

neil
Title: Re: CT 26 and 20 inch fall
Post by: Bikeboy80 on February 04, 2013, 09:19 PM
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]
Title: Re: CT 26 and 20 inch fall
Post by: 3PedalMINI on February 04, 2013, 10:27 PM
I wouldn't be surprised if the cold had something to do with it, that sucks [eek]

+1

thats actually really disturbing since my CT-Midi lives in my Van, im sure festool will replace or send the replacement part. Im sure the cold had alot todo with it but still!
Title: Re: CT 26 and 20 inch fall
Post by: festooltim on February 04, 2013, 10:35 PM
I cracked my D50 tube in the cold. I tapped it on something hard and it split where the tubes slip together. I wrapped some electrical tape around it to hold it together. Tried glue but didn't hold.
Title: Re: CT 26 and 20 inch fall
Post by: Woodsgood on February 05, 2013, 06:29 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.
Title: Re: CT 26 and 20 inch fall
Post by: Peter Halle on February 05, 2013, 06:37 PM
 [thumbs up]
Title: Re: CT 26 and 20 inch fall
Post by: Alan m on February 05, 2013, 07:01 PM
this is why festtol usa has such  a great reputation.
well done
Title: Re: CT 26 and 20 inch fall
Post by: Eli on February 05, 2013, 07:07 PM
 [thumbs up]
Title: Re: CT 26 and 20 inch fall
Post by: skids on February 05, 2013, 07:14 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

Amazing, just totally amazing. Love Festool!
Title: Re: CT 26 and 20 inch fall
Post by: 3PedalMINI on February 05, 2013, 07:51 PM
that is absolutely incredible, that is the very reason we buy the best guys!  [big grin]
Title: Re: CT 26 and 20 inch fall
Post by: Festool USA on February 05, 2013, 08:33 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.
Title: Re: CT 26 and 20 inch fall
Post by: ccmviking on February 05, 2013, 08:34 PM

    I'm on my third hose garage on one of my CT36's.  The last one I actually reinforced it with Fiberglass.  They are very brittle so I'd suggest you look at reinforcing your replacement.  They run about $40 and can be purchased from the toolnut too at http://www.festoolproducts.com/Festool-496237-Replacement-Hose-Garage-Hood-fo-p/496237.htm (http://www.festoolproducts.com/Festool-496237-Replacement-Hose-Garage-Hood-fo-p/496237.htm)

Chris...
Title: Re: CT 26 and 20 inch fall
Post by: Woodsgood on February 10, 2013, 08:17 PM
So, without even a call to my dealer, at 8:30 this morning I get a call on my cell from Steve Huckleberry (Festool Tech support).

I was surprised and impressed. Now that is  customer service. My new parts are on the way.

I pride myself on providing uncompromising service to my clients. I'm glad Festool does the same.

I wonder how that could have happened...  [scratch chin]

Glad Steve contacted you and took care of you. Luckily, your email address on your forum account had a domain that sent me to your website where I found your contact info.

The service team rocks.

Shane


PS - This was not covered under warranty, but a gesture of customer good will.

Thanks Shane