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Author Topic: Kapex Recall in Australia  (Read 1075 times)

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Offline Mini Me

  • Posts: 92
Kapex Recall in Australia
« on: April 03, 2021, 08:31 AM »
I don't own a Kapex but I saw this today so posting here to alert any Australian owners unaware of the recall. BTW is this world wide or just confined to Australia.

« Last Edit: April 03, 2021, 08:36 AM by Mini Me »

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Offline MaineShop

  • Posts: 101
Re: Kapex Recall in Australia
« Reply #1 on: April 03, 2021, 09:14 AM »
When you click on the retrofit site the USA is not on the list, kinda interesting....

Offline Bohdan

  • Posts: 1014
Re: Kapex Recall in Australia
« Reply #2 on: April 03, 2021, 09:30 AM »
It appears to only apply to 240V machines.

Offline Frank-Jan

  • Posts: 1202
  • Dutch Canadian living in Belgium
Re: Kapex Recall in Australia
« Reply #3 on: April 04, 2021, 06:40 AM »
My saw was affected too, and it was returned to me a week ago. Aside from the electronic part, other visible parts that were replaced are the powercord, the coversticker over the laser-adjustment holes, the rubber dustfunnel; which had been cut into a bit, 5mm or so; the clear bladeguard and the laser lense cover.

I received the warning in december, and after I registered for the retrofit, I received a telephone call from festool Germany to schedule the repair, I would receive the box the last week of februari with packing info, and the repair would be the 1st week of march.
UPS took some time to get the box to me, and I received it in the first week of march, and the website to schedule the pickup wouldn't accept the codes (probably because the 5 day window had passed) but I dropped it off at a parcel pickuppoint, and it was returned to me the next day (  [embarassed] the label from the shipment of the empty box was still on the box, I missed it because it was stuck to the bottom) after peeling it off I returned it to the parcelshop. I received an email that the repair was completed the 25th of march, and and according to track & trace, the planned delivery-date was monday 29th of march. To my surprise I found it at my backdoor the friday before.

Offline Peter Parfitt

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Re: Kapex Recall in Australia
« Reply #4 on: April 05, 2021, 07:22 AM »
Festool have been very good with this judging from the remarks that I have received after I posted the Kapex Retrofit video: