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Author Topic: My Festool Experience  (Read 5521 times)

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Offline PA_Woodworker

  • Posts: 16
My Festool Experience
« on: January 23, 2015, 03:46 PM »
For years I’ve been impressed with the engineering knowhow I’ve observed in German design and manufacturing. This observation, and hands on experience working with a neighbor, led me to the decision to acquire some Festool woodworking tools.
I wish to relate to Festool my experience over the last two months in acquiring those tools.
3 December 2014: I ordered a Festool Kapex KS 120 Sliding Compound Miter Saw.  A few days later the saw arrived and I opened the box to examine the saw – here’s what I found;
The ability to swing the base for miter cut setting was nearly impossible. It appeared that the tang on the bottom of the table and the clamping mechanism below that gripped the stainless steel miter gauge plate to lock the miter setting was not properly made or machined so that the stainless steel plate was “clamped” all the time.
A similar situation existed with the bevel setting. Not quite so severe, but when attempting to make a bevel adjustment the grating sound emitted was not pleasant.
I believe the saw bevel adjustment is supposed to have detents at various bevel angles. I did not check all detents, but the “0” (no bevel angle) detent was non-existent.
The saw has been returned – I have yet to decide on a replacement.

During December I assisted my neighbor with the design and construction of a heavy-duty trestle table. 
As compensation for my support with the trestle table project my neighbor gifted to me a Festool OF 1400 EQ Router. Naturally I had to try it out and give it a general inspection. My observations -
I installed the Festool 493566 Guide Bushing Adaptor and a guide bushing. Had I energized the router I would have destroyed the guide bushing – the guide bushing and the router bit were not concentric. Rotating the router bit by hand it attempted to dig into the guide bushing. Eye-balling I’d say the out of concentricity is somewhere in the .010 - .020 inch range. This misalignment renders the router useless for any function requiring the use of a guide bushing.

The above text has been sent to both the USA Festool Headquarters and the German Headquarters - Multiple times - and neither organization has ever bothered to respond.

A tool is only as good as the customer support - the dealers claim that Festool stands behind their tools, but that has not been my experience.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline PA floor guy

  • Posts: 290
Re: My Festool Experience
« Reply #1 on: January 23, 2015, 04:09 PM »
I'm shocked to read this. I have dealt with festool headquarters, and the service dept.  They were so involved, and I could not have ever expected more than what they did for me.  Also Shane, this guy deserves a fat raise, because, whether I email him at midnight or noon. He responds immediately.  He is the pure definition of what I expect from festool.  Pure awesome!!!!!   Festool rules

Offline Don T

  • Posts: 1889
  • Phoenix, Az
Re: My Festool Experience
« Reply #2 on: January 23, 2015, 04:16 PM »
I am asking this question because I did this when I got my Kapex. Did you lift up the handle before trying to rotate the saw?  You still need to push the release lever while rotating.
RO150, C12, DF 500 Q, CT33, TS75, MFT3, Kapex 120, MFT3/Kapex, MFK 700, RO 90, ETS150/3, CT22, Centrotec Installers Kit, Parallel Guides & Ext, Carvex, OF1400, LR32 Set, MFS400 w/700 rails, KA UG Set, First Aid Kit, RTS 400 EQ, Vecturo OS400 Set, CT Wings, CT Drill Guide, Pro 5, CXS, C18, HL850, Vac Sys set

Offline PA_Woodworker

  • Posts: 16
Re: My Festool Experience
« Reply #3 on: January 23, 2015, 04:43 PM »
I am asking this question because I did this when I got my Kapex. Did you lift up the handle before trying to rotate the saw?  You still need to push the release lever while rotating.
Yes - I lifted the handle and pushed the release. Same for the bevel release.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8429
    • Festool USA
Re: My Festool Experience
« Reply #4 on: January 23, 2015, 04:59 PM »
I've locked this thread since there is another duplicate thread in progress.

Please refer here: http://festoolownersgroup.com/festool-tool-problems/of-1400-eq-router-misalignment/

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 12038
  • MacGyver - My boy 2010 - 2019 RIP
Re: My Festool Experience
« Reply #5 on: January 24, 2015, 08:28 AM »
This thread has been unlocked.  Discussion or comments on the Kapex should go in this thread and comments or discussion regarding the OF1400 situation should go in the thread linked to in the post above.

Peter Halle - Moderator

Offline Hawkeye1434

  • Posts: 31
Re: My Festool Experience
« Reply #6 on: April 27, 2015, 10:48 PM »
Wow I am totally confused with the hate for what I consider the finest tools, customer service, and craftsmanship I have ever experienced.  If something didn't work correctly festool USA and their customer service have been over the top in their efforts to correct any issues I have ever had.  The fact that you determine everything on your own is confusing you should have consulted with a local dealer or visited a class or something.   Festool stuff is usually never off out of the box. Two items in a row is hard to swallow since I have never had any (over thirty items) issues ever. 

Offline Baremeg55

  • Posts: 613
Re: My Festool Experience
« Reply #7 on: April 27, 2015, 11:40 PM »
Wow I am totally confused with the hate for what I consider the finest tools, customer service, and craftsmanship I have ever experienced.  If something didn't work correctly festool USA and their customer service have been over the top in their efforts to correct any issues I have ever had.  The fact that you determine everything on your own is confusing you should have consulted with a local dealer or visited a class or something.   Festool stuff is usually never off out of the box. Two items in a row is hard to swallow since I have never had any (over thirty items) issues ever.
Hawkeye,
The OP happily got the issues with the OF1400 resolved (in a different post), not sure how things turned out with the Kapex.  The OP signed up for the FOG on 23 Jan, hasn't logged back in since 03 Feb....


Offline SittingElf

  • Posts: 1374
  • 66 Systainers and rising! YIKES!
Re: My Festool Experience
« Reply #8 on: April 28, 2015, 06:17 AM »
I'm pretty much in love with my new Kapex.  Everything was dead-on out of the box, and I've been using it the last couple of weeks cutting all sorts of lumber while I do repairs at our rental house, and build some outdoor things.

The only slight disappointment I have is in Dust Collection that I thought would be better. It's really very bad on less than perfectly dry wood. Hopefully the development of the "mustache" assistance found in another thread will mitigate some of the DC issues, and I'll buy as soon as it's available.  For the record, I've been using a 36mm shorty hose, and had it on a CT Mini at full speed. To be sure it was not the CT unit, I connected it to my CT 36 with the same lackluster results.

I may order a second clamp....NOT to be used at the same time, but for convenience of not having to switch sides with the existing clamp all the time.

Great product that only needs a few tweaks to be perfect! [tongue]

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

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