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Author Topic: Help needed!!! Ctl midi won't start after update.  (Read 2195 times)

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Offline Sasa9

  • Posts: 9
Help needed!!! Ctl midi won't start after update.
« on: October 12, 2019, 01:26 PM »
Hi ,i have bought Ctl Midi a two days ago, today I have connected the Ctl Midi and iPhone X with bluetooth connection via Festool App and I have done the software update I have made a screenshoot(attachment). Note that the Ctl midi was fully functional before update.
The update went all good, but then the Ctl showed no signs of life, I have tried virtually everything. Are there reset possibility or something else or do I need to send the Ctl back to Festool?

 Regards and thank you for your help!

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Offline SRSemenza

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  • Posts: 8960
  • Finger Lakes Region, NY State , USA
Re: Help needed!!! Ctl midi won't start after update.
« Reply #1 on: October 12, 2019, 05:33 PM »
Hi,

  Sorry you are having trouble with it. It is not something I know much about. I am betting another forum member can help or
 @Festool USA .

Seth

Offline Peter Halle

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  • Posts: 12041
  • MacGyver - My boy 2010 - 2019 RIP
Re: Help needed!!! Ctl midi won't start after update.
« Reply #2 on: October 12, 2019, 07:47 PM »
...or if you are not in the US then you should contact Festool in your country. 

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #3 on: October 13, 2019, 03:57 AM »
darn. That sucks.

EU or US version?

You did try to press the the man(ual) button right?

Does the green ligt not come on at all?

If so does the blue light come on when you press the BT button?

You have remote, doesn’t work either?

I got a EU version, few months old. Didn’t see a update.


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Offline Sasa9

  • Posts: 9
Re: Help needed!!! Ctl midi won't start after update.
« Reply #4 on: October 13, 2019, 05:04 AM »
Everything was fine until the update, it's a EU version. As i said there is not a single sign of life, no green light, no bluetooth blue light, there is nothing i can do. Here is the last known state of Ctl, as you see in attachment everything was ok.

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #5 on: October 13, 2019, 05:07 AM »
Strange. Maybe the pulled the update? Since I see no new update, and never updated it myself.

Give them a call. Im sure they can fix it.

You did pressed the on/off switch hard enough? Its not really a “touch” button.


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Offline Alex

  • Posts: 6122
Re: Help needed!!! Ctl midi won't start after update.
« Reply #6 on: October 13, 2019, 01:30 PM »
Have you tried to install the update again?

Offline Sasa9

  • Posts: 9
Re: Help needed!!! Ctl midi won't start after update.
« Reply #7 on: October 13, 2019, 02:02 PM »
I have pressed the on/off button 100x times until now and nothing happens. Update or any kind of reset is impossible to make because Festool app sees the Ctl not, it's listed as "out of range".
Im thinking if there is any kind of reset button but so far i haven't  found one.

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #8 on: October 13, 2019, 02:18 PM »
You tried like keeping the on/off pressed for some time? Or on/off withe the BT button together? Very strange, since you said the update was finished ok :/


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Offline Sasa9

  • Posts: 9
Re: Help needed!!! Ctl midi won't start after update.
« Reply #9 on: October 13, 2019, 02:59 PM »
I have tried that also but no, it simply won't start.

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #10 on: October 13, 2019, 03:02 PM »
I have tried that also but no, it simply won't start.
darn. Thats sucks big time.

Got the same combo. Please us know what FT tells you (assuming you call them). Now I wouldn’t even dare to update :/


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Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #11 on: October 13, 2019, 03:05 PM »
Maybe a long shot but, have you checked the fuse?

Offline Sasa9

  • Posts: 9
Re: Help needed!!! Ctl midi won't start after update.
« Reply #12 on: October 13, 2019, 03:31 PM »
Maybe a long shot but, have you checked the fuse?
No i haven't , but correct me if i am wrong, to check the fuse i must disassemble the Ctl and then there is a big chance of loosing my warranty?

I think my best shoot will be too call Festool tomorrow and sort this out.

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #13 on: October 14, 2019, 03:21 AM »
Maybe a long shot but, have you checked the fuse?
No i haven't , but correct me if i am wrong, to check the fuse i must disassemble the Ctl and then there is a big chance of loosing my warranty?

I think my best shoot will be too call Festool tomorrow and sort this out.

No, I mean the fuse in the plug. Not sure of your location but, in the UK our plugs have fuses, in this case it would be a 13amp fuse, that can be swapped out in seconds.

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #14 on: October 14, 2019, 03:46 AM »
Maybe a long shot but, have you checked the fuse?
No i haven't , but correct me if i am wrong, to check the fuse i must disassemble the Ctl and then there is a big chance of loosing my warranty?

I think my best shoot will be too call Festool tomorrow and sort this out.

Interesting, any idea where the fuse would be on 'normal' (lol) EU machines? Just had a look at the plug-it connector, not sure about that. And a google "replace festool fuse" doesn't yield much of a result either [huh]

Would be good to know, since these things tend to happen after hours or in the weekend  [big grin]

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #15 on: October 14, 2019, 04:00 AM »
To be honest, I never gave it much thought. Anything we plug into a 240 volt socket in little old England, nearly always has a fused plug. Some say it’s the best plug and socket system in the world, which it probably is from what I’ve seen on my travels.

The plug fuse is normally the first thing we check when there’s no power in a device. If not in the plug, the machines must have protection elsewhere I’d imagine. A first line of defence so to speak?

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #16 on: October 14, 2019, 04:06 AM »
To be honest, I never gave it much thought. Anything we plug into a 240 volt socket in little old England, nearly always has a fused plug. Some say it’s the best plug and socket system in the world, which it probably is from what I’ve seen on my travels.

The plug fuse is normally the first thing we check when there’s no power in a device. If not in the plug, the machines must have protection elsewhere I’d imagine. A first line of defence so to speak?
Hehe, well, I agree functional [big grin] its a smart and generic solution for fuse, yet the plugs look awfully bulky. But that might just me... [tongue]

Anyway, indeed there should be somewhere a fuse, and general rule of thumb is that you should not completely disassemble the machine [scared]. Thats what triggered my interest, fuse-wise ... So anyone that could shine some light on this, much appreciated.

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #17 on: October 14, 2019, 04:29 AM »
@threesixright Yes they are indeed bulky, and that is because of the safety aspect, fuse etc. When plugged in, they feel well anchored though, better than anything else I’ve tried.

They aren’t great if you happen to tread barefoot, in the middle of the night, on an upturned one though! [doh] [oops] Very painful lol.

This fuse thing is niggling me now, there must be one somewhere? [scratch chin]

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #18 on: October 14, 2019, 05:18 AM »
@threesixright
This fuse thing is niggling me now, there must be one somewhere? [scratch chin]

Same here [big grin]. I was already checking IKAT, but no dice [scratch chin]

Strange!


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Offline six-point socket II

  • Posts: 1034
  • aka @the_black_tie_diyer
Re: Help needed!!! Ctl midi won't start after update.
« Reply #19 on: October 14, 2019, 06:05 AM »
No fuse - except for the one in the UK plug(s).

Read about the plug, design, fuse (and use thereof) here: https://en.wikipedia.org/wiki/AC_power_plugs_and_sockets:_British_and_related_types

In regard to the OP, I'm sorry, I can't help with the issue/problem.

But it is certainly my worst nightmare: Rendering perfectly good tools useless because of a botched software update/ glitch while updating and no error message/ description. I guess this is becoming the new norm soon. Definitely a big turn off for me, I will skip stuff like this as long as somehow possible. My Apple stuff is giving me, and has been giving me enough headaches by now.

Kind regards,
Oliver
« Last Edit: October 14, 2019, 08:06 AM by six-point socket II »
Kind regards,
Oliver

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #20 on: October 14, 2019, 06:09 AM »
All of my 240 volt Festool tools have the fuse in the plug but, my 110 volt Festool does not but, the step down transformers we use have the fuse in the plug still.
I guess there must be safety cut outs implemented in the PCB's and circuitry, and that's possibly kicked in with the OP's midi?

I suppose the machines have a maintenance port that the techs plug into, to get diagnoses and resets etc?

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #21 on: October 14, 2019, 06:10 AM »
No fuse - except for the one in the UK plug(s).

Read about the plug, design, fuse (and use thereof) here: https://en.wikipedia.org/wiki/AC_power_plugs_and_sockets:_British_and_related_types

Kind regards,
Oliver

Thanks Oliver.

Offline Sasa9

  • Posts: 9
Re: Help needed!!! Ctl midi won't start after update.
« Reply #22 on: October 14, 2019, 08:14 AM »
So guys , i have called the Festool Germany and they don't know anything because the Ctl Midi is completely new product. My replacement is on the way and the broken one i need to send back to Festool.
Cheers! 

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #23 on: October 14, 2019, 08:19 AM »
So guys , i have called the Festool Germany and they don't know anything because the Ctl Midi is completely new product. My replacement is on the way and the broken one i need to send back to Festool.
Cheers!
Aha, well at-least a solution! Have fun with the new one, I like mine  [thumbs up]  [tongue]

Offline Jiggy Joiner

  • Posts: 788
Re: Help needed!!! Ctl midi won't start after update.
« Reply #24 on: October 14, 2019, 09:24 AM »
That's good news, maybe swerve the update too  [wink]

Offline Sanderxpander

  • Posts: 392
Re: Help needed!!! Ctl midi won't start after update.
« Reply #25 on: October 15, 2019, 06:09 AM »
I don't mean this to be taken as if to blame the OP, but I've learned to be very reticent with updates, most especially with critical tools. I'm a musician by trade and rely a lot on software for production. With quite literally 1000 pieces of software that all need to work together, there's really no need to jeopardize a working system with a (most of the time) routine update.

Just saying because I'm wondering what could be so essential about an update to a dust extractor?

Glad your issue is being dealt with by Festool!

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #26 on: October 15, 2019, 06:28 AM »
Just saying because I'm wondering what could be so essential about an update to a

Well w few sensor are read electronically, temp, suction level and there is the BT. Which might be crucial. I dontknow what they changed, even weirder mine is ½ old and I do t see any updates.

That said. If the upgrade failed, FT should get their affairs in order.  Although great service, shouldn’t happen in the first place.


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Offline Sanderxpander

  • Posts: 392
Re: Help needed!!! Ctl midi won't start after update.
« Reply #27 on: October 15, 2019, 06:48 AM »
I understand there are electronics in there, but it could just as easily be a maintenance update to the Bluetooth that doesn't affect the OP's setup at all. Presumably it was working before, and now it's bricked. Just saying, it's worth checking if the update is important for YOU, rather than just updating for the heck of it.

Definitely Festool needs to see to the problem, especially with "service all inclusive".

Offline RKA

  • Posts: 1756
Re: Help needed!!! Ctl midi won't start after update.
« Reply #28 on: October 15, 2019, 06:51 AM »
I have to say, I love Bluetooth, but this is one aspect I’m not looking forward to.  Firmware updates on batteries and tools.  Festool is new to this, but even if they weren’t, I would be uneasy.  Great that this one was covered under warranty, but the life of our tools goes many times beyond.  I’m not going to stop buying tools, but it does leave me uneasy, and I’m sure a day will arrive when I’ll talk about the good old days when the lack of technology made life simpler.  Tool doesn’t start, check the switch.  Now, reboot, then go through set up procedure, then firmware update...
-Raj

Offline threesixright

  • Posts: 382
Re: Help needed!!! Ctl midi won't start after update.
« Reply #29 on: October 15, 2019, 09:15 AM »
In the old days, updating firmware was challenging. Do it with good weather, put your tongue in the right angle and hope for the best. Yet still it was a hit or miss. But updating firmware has come a long way, there is no need for a vendor to implement it in such way they are depending on the errors on the user. So IMO, since it looks the machine is bricked, then its just amateur hour on the side of FT.

I get it, this is not their core business,  developing and designing tools is a different cup of tea than software development. They should just hire the right people, or outsource it to a company that knows what they are doing.

@Sanderxpander I agree, not just for the heck of it. And for sure it would be smart to wait a few days / weeks and see if it doesn't bring problems, because thats the reality. And FT should of-course publish som release notes, so you know why your updating (and wetter thats something you need right away).