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Author Topic: NO REPLAYCEMENT PARTS AND FASTOOL WEB NOT WORKING PROPERLY  (Read 354 times)

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Offline Peter RO 150

  • Posts: 2
I've been looking for a parts 479703 | Collar Ro 150 Feq - Festool or 10025000 Extractor Tube - Festool
it's a big problem when you can't order the replacement parts.

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Offline SRSemenza

  • Global Moderator
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  • Posts: 9573
  • Finger Lakes Region, NY State , USA
Re: NO REPLAYCEMENT PARTS AND FASTOOL WEB NOT WORKING PROPERLY
« Reply #1 on: February 22, 2021, 02:50 PM »
Not sure what country you are in but here is the link for the USA parts site.

    https://ekat.festool.de/login/jsp/main.jsp?doAction=start&autologin=true&userId=US-Kunde-FT_US&password=Customer

Seth

Offline Peter RO 150

  • Posts: 2
Re: NO REPLAYCEMENT PARTS AND FASTOOL WEB NOT WORKING PROPERLY
« Reply #2 on: February 22, 2021, 05:09 PM »
Thank you, my assistant try to order parts and festool don't replay back

Offline Wood_Slice

  • Posts: 74
Re: NO REPLAYCEMENT PARTS AND FASTOOL WEB NOT WORKING PROPERLY
« Reply #3 on: February 22, 2021, 05:27 PM »
I have also had emails not replied back to for over 2 weeks now but with current weather conditions and COVID I assume they are working at smaller capacity. It would be faster to call them. I literally got off the phone with them about 30 min ago regarding an issue I had.
DF 500 + Assortments | ETS EC 125/3 EQ | CT MIDI + CT-Fi| MFT3 + Elements| Installer's Set |