Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: I got Burned. CT 26E  (Read 1563 times)

0 Members and 1 Guest are viewing this topic.

Offline Grovejack462

  • Posts: 7
I got Burned. CT 26E
« on: May 13, 2020, 12:46 AM »
I picked up CT 26 used. Got it home plugged it in and is does nothing. 🤷‍♂️😢 WTH this thing looks brand new. Seller claims he never used it and of course is nowhere to be found. I went back to the police station where we exchanged cash and the Ct 26.  The guy was wearing a mask(thanks Covid 19) and his car somehow stayed out of frame on all the cameras in the lot.

I popped it open filter looks brand new dust bag is new. Then it hit me, the stench of a burnt out motor. Ugh 😫 So I’m out $500.

How is Festool’s customer service? The label has a production date of 2019-08. Will festool honor the 3 year warranty for a second owner? Without the original proof of purchase? Or am I screwed?

Any advice would be much appreciated!

Regards

Jack
« Last Edit: May 13, 2020, 05:52 AM by Grovejack462 »

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Bohdan

  • Posts: 966
Re: Burned by a CT 26E
« Reply #1 on: May 13, 2020, 12:57 AM »
The label has a production date of 2019-08. Will festool honor the 3 year warranty for a second owner? Without the original proof of purchase? Or am I screwed?

Any advice would be much appreciated!

Regards

Jack

If you don't have proof of purchase they go off the manufacturing date.

You should be fine.

Offline ryanjg117

  • Posts: 247
Re: Burned by a CT 26E
« Reply #2 on: May 13, 2020, 03:29 AM »
You've hardly been "burned by a CT26." You got burned by a scammer for not testing the product before purchase. If anything, the fact it's a CT26 and under a generous warranty are the very reasons you're NOT burned.
« Last Edit: May 13, 2020, 03:33 AM by ryanjg117 »

Offline Grovejack462

  • Posts: 7
Re: Burned by a CT 26E
« Reply #3 on: May 13, 2020, 06:53 AM »
You've hardly been "burned by a CT26." You got burned by a scammer for not testing the product before purchase. If anything, the fact it's a CT26 and under a generous warranty are the very reasons you're NOT burned.

That was a poor choice of words, thanks for pointing it out.

Offline ChuckM

  • Posts: 1762
Re: I got Burned. CT 26E
« Reply #4 on: May 13, 2020, 08:37 AM »
Of all the power tools (corded or cordless) I have sold, not one single buyer was willing to pay their money without first trying it out. If I picked a location in the public, I had to make sure a power outlet was available.
« Last Edit: May 13, 2020, 09:53 AM by ChuckM »

Offline Grovejack462

  • Posts: 7
Re: I got Burned. CT 26E
« Reply #5 on: May 13, 2020, 06:55 PM »
Of all the power tools (corded or cordless) I have sold, not one single buyer was willing to pay their money without first trying it out. If I picked a location in the public, I had to make sure a power outlet was available.

First time I didn’t try Out a used tool. Totally my fault. I learned an expensive lesson. 

Offline RJNeal

  • Posts: 516
Re: I got Burned. CT 26E
« Reply #6 on: May 13, 2020, 07:02 PM »
I won’t say it was an expensive lesson.
Other not having it for a few weeks and the pain of shipping it back the Festool.
They will go through it and you will end up with a like new unit.
Have you walked your saw today?

Online Mario Turcot

  • Posts: 1209
Re: I got Burned. CT 26E
« Reply #7 on: May 13, 2020, 07:44 PM »
It may or may not be under warranty.

https://www.festoolusa.com/service/warranty-all-inclusive/full-repair-free-of-charge

Base on that page, to get the all inclusive 3 years warranty, you MUST register the product within 30 days of purchase. That being said, Festool USA have shown some pretty lax repair by the past  [big grin]

Good luck!
Mario

Offline Grovejack462

  • Posts: 7
Re: I got Burned. CT 26E
« Reply #8 on: May 13, 2020, 09:52 PM »
Thanks everyone I let you know how it works out.

Offline aloysius

  • Posts: 381
Re: I got Burned. CT 26E
« Reply #9 on: May 14, 2020, 01:56 AM »
Bon chance.
FOG-wit since '95:  Some say since birth...

Offline Grovejack462

  • Posts: 7
Re: I got Burned. CT 26E
« Reply #10 on: May 22, 2020, 02:07 PM »
Festool took care of it no questions asked. Awesome customer service!

Online Mario Turcot

  • Posts: 1209
Re: I got Burned. CT 26E
« Reply #11 on: May 22, 2020, 05:12 PM »
That's some fantastic news @Grovejack462  [big grin]
Mario