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Author Topic: Another Kapex Bites the dust. Again.  (Read 99688 times)

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Offline Jiggy Joiner

  • Posts: 750
Re: Another Kapex Bites the dust. Again.
« Reply #450 on: May 13, 2019, 04:42 PM »
Hi,

I haven't posted for some time but do keep tabs of what's going on. Well my Kapex died today half way through a big job  [sad].

I have had it for 7 years but it only gets used on kitchen fits due to it's accuracy. I have a smaller Dewalt for studwork etc.
So it has not had a lot of use really but as it is 7 years old, well out of guarantee.
So will make the call tomorrow to Bury St. Edmunds where I believe they repair them. The good news is it's only 35 miles down the road so will deliver it there myself.
No idea of cost but knowing Festool it is probably going to be expensive.

Will keep you posted on how it goes.

Sorry to read this, I hope it gets sorted as quickly as possible for you.
No sure how true this is but, at the weekend I asked a dealer about his experience with Kapex failures, and he was very honest, or at least seemed so. He said he had seen a fair few come in for repair but, some consolation is that for a while now, the repairs have been carried out with later improved parts, that the latest 120 has. He said this should, and has so far eradicated repeat failures?

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Offline ChuckM

  • Posts: 1191
Re: Another Kapex Bites the dust. Again.
« Reply #451 on: May 13, 2019, 04:50 PM »
Snip.
some consolation is that for a while now, the repairs have been carried out with later improved parts, that the latest 120 has. He said this should, and has so far eradicated repeat failures?

As much as it is something I was happy to hear, I kinda doubt about that assessment unless we can pinpoint what those improved parts are. In any case, the new Kapex has been around for just 6 months(?), and even if the new parts are used now for repairs, it would be too early to draw any useful conclusions.

Offline Jiggy Joiner

  • Posts: 750
Re: Another Kapex Bites the dust. Again.
« Reply #452 on: May 13, 2019, 05:05 PM »
I thought the same Chuck but, I wonder if the latest parts have been around for longer than we think, and using them in repairs for a while may have been part of testing?
Just thinking out loud here.

Offline Slowlearner

  • Posts: 62
Re: Another Kapex Bites the dust. Again.
« Reply #453 on: May 13, 2019, 06:22 PM »
Im happy they might have fixed the problem but also un happy bc then ill have to blow 2500 lol

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #454 on: May 24, 2019, 03:00 PM »
Hi,

Just a update on my Kapex woes. I am lucky enough to live within 40 minutes of the Festool HQ, so was able to drop my Kapex in to them.
That was a week ago, and I collected it today.
It  cost £214-00 inc VAT to repair, so it could have been worse I guess.

When speaking to the technician who repaired it he said it had a complete over hall. New bits included a new armature, brushes, a new blade insert in the top. They also reset the laser and a couple of other small bits.
So all in all I am happy. The worrying thing to me was that there were four other Kapex machines waiting to be collected !

The staff at Festool UK were very helpful and informative, lets hope my saw gives me many more years of service, fingers crossed.

Mark.
 

Offline ChuckM

  • Posts: 1191
Re: Another Kapex Bites the dust. Again.
« Reply #455 on: May 24, 2019, 03:21 PM »
That is about 10% of the current price of a new Kapex, much acceptable from a cost point of view, but less so in terms of reliability when the machine is only 7 years old. I would expect any mitre saw, on average, should have a robust motor that does not need any repair for at least 10 years. I have had no motor issues with any of my woodworking machines (dust collectors, shop vacs, bandsaw, routers, drill press, lathe, etc.) that are over 10 years of age. And most of those motors are made in Taiwan or China, not German technology.

Again, we know nothing about how many Kapexes have been sold, so the fact of four other saws waiting to be picked up doesn't tell us much.

Offline Jiggy Joiner

  • Posts: 750
Re: Another Kapex Bites the dust. Again.
« Reply #456 on: May 24, 2019, 03:23 PM »
Glad that you got sorted, and have your saw back and hopefully it will last years.
£214 as you say isn’t bad, obviously it would of been better if it never acted up but, could of been worse.
I’d imagine it’s fitted with upgraded parts, as I was told they have bee repairing them with improved components for a while now.

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #457 on: May 24, 2019, 03:30 PM »
Chuck,

yes you are right about the four saws waiting to be collected. I didn't want to start a debate about this, just thought I would mention it.
And I agree about the longevity of the saw, I was hoping that the fact it was a Festool and the cost of purchase initially that it would of lasted longer than it did, especially as it only gets used for my high end work.

I am sure that the cost of repair will be soon forgotten once it is put back to work, but again I concur that it is disappointing on a saw that at the time of purchase cost me around 1k in English pounds.

mark.

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #458 on: May 24, 2019, 03:36 PM »
Hi,

Jiggy,  yes it is fitted with the new armature. One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

And as much as that sucks, it is a cheap repair in what would have cost a lot more to buy a new one.

Mark.

Offline Doug S

  • Posts: 438
Re: Another Kapex Bites the dust. Again.
« Reply #459 on: May 24, 2019, 04:22 PM »
Hi,

Jiggy,  yes it is fitted with the new armature. One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

That is a bit cheeky from Festool considering the part is a known problem and the age of the saw does not necessarily represent the amount of use it may have had.

Glad to hear you are up and running again and should be no more problems in the future.

Offline ChuckM

  • Posts: 1191
Re: Another Kapex Bites the dust. Again.
« Reply #460 on: May 24, 2019, 04:30 PM »
One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

Five or three?

There have been contradicting remarks on this. Many American owners are adamant that their warranty covers three years only; some Canadian owners reported that they had got free repairs up to five years. My paperwork (Canadian) says 1+2 for three years. Officially, my Kapex (4 yrs old) is no longer covered if it ever goes south.

As for new parts (e.g. armature), someone seemed to have pointed out the part # is the same in the Ekat, and so are they really fixing the motors with new and different armatures? i wonder if anyone from Festool can some shed light on this so-called improved parts.
« Last Edit: May 24, 2019, 04:37 PM by ChuckM »

Offline kevinculle

  • Posts: 297
Re: Another Kapex Bites the dust. Again.
« Reply #461 on: May 24, 2019, 05:01 PM »
Industry practice generally is that changes to a part that do not affect form, fit or function can maintain the same part number.  If the armature has been changed to improve its electrical durability without a part number change then that makes it impossible to track whether the "improved" armature is indeed better.

Offline Jiggy Joiner

  • Posts: 750
Re: Another Kapex Bites the dust. Again.
« Reply #462 on: May 24, 2019, 05:32 PM »
It really does seem a can of worms, and Festool still remaining tight lipped about percentages, causes and fixes isn’t helping anybody, least of all Festool?

Offline Doug S

  • Posts: 438
Re: Another Kapex Bites the dust. Again.
« Reply #463 on: May 24, 2019, 05:54 PM »
Second time mine was repaired it was out of the 3 year warranty but fixed for free, just checked and it was 4yrs 10 months old when fixed so guess I was just inside the window.

That was almost 2 years ago and no more problems yet.

I was told by a Festool rep not long after the repair it would have been fixed with an updated part so I think unless we hear of any Kapex smoking which are less then 2 years old or repaired less then 2 years ago (which I don't recall we have?) we can presume the problem is no more.......

Offline Jiggy Joiner

  • Posts: 750
Re: Another Kapex Bites the dust. Again.
« Reply #464 on: May 24, 2019, 06:45 PM »
To be honest Doug, that’s pretty much what I was told by a Festool employee.