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Author Topic: Another Kapex Bites the dust. Again.  (Read 143195 times)

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Offline Jiggy Joiner

  • Posts: 1111
Re: Another Kapex Bites the dust. Again.
« Reply #450 on: May 13, 2019, 04:42 PM »
Hi,

I haven't posted for some time but do keep tabs of what's going on. Well my Kapex died today half way through a big job  [sad].

I have had it for 7 years but it only gets used on kitchen fits due to it's accuracy. I have a smaller Dewalt for studwork etc.
So it has not had a lot of use really but as it is 7 years old, well out of guarantee.
So will make the call tomorrow to Bury St. Edmunds where I believe they repair them. The good news is it's only 35 miles down the road so will deliver it there myself.
No idea of cost but knowing Festool it is probably going to be expensive.

Will keep you posted on how it goes.

Sorry to read this, I hope it gets sorted as quickly as possible for you.
No sure how true this is but, at the weekend I asked a dealer about his experience with Kapex failures, and he was very honest, or at least seemed so. He said he had seen a fair few come in for repair but, some consolation is that for a while now, the repairs have been carried out with later improved parts, that the latest 120 has. He said this should, and has so far eradicated repeat failures?

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Offline ChuckS

  • Posts: 3700
Re: Another Kapex Bites the dust. Again.
« Reply #451 on: May 13, 2019, 04:50 PM »
Snip.
some consolation is that for a while now, the repairs have been carried out with later improved parts, that the latest 120 has. He said this should, and has so far eradicated repeat failures?

As much as it is something I was happy to hear, I kinda doubt about that assessment unless we can pinpoint what those improved parts are. In any case, the new Kapex has been around for just 6 months(?), and even if the new parts are used now for repairs, it would be too early to draw any useful conclusions.

Offline Jiggy Joiner

  • Posts: 1111
Re: Another Kapex Bites the dust. Again.
« Reply #452 on: May 13, 2019, 05:05 PM »
I thought the same Chuck but, I wonder if the latest parts have been around for longer than we think, and using them in repairs for a while may have been part of testing?
Just thinking out loud here.

Offline Slowlearner

  • Posts: 66
Re: Another Kapex Bites the dust. Again.
« Reply #453 on: May 13, 2019, 06:22 PM »
Im happy they might have fixed the problem but also un happy bc then ill have to blow 2500 lol

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #454 on: May 24, 2019, 03:00 PM »
Hi,

Just a update on my Kapex woes. I am lucky enough to live within 40 minutes of the Festool HQ, so was able to drop my Kapex in to them.
That was a week ago, and I collected it today.
It  cost £214-00 inc VAT to repair, so it could have been worse I guess.

When speaking to the technician who repaired it he said it had a complete over hall. New bits included a new armature, brushes, a new blade insert in the top. They also reset the laser and a couple of other small bits.
So all in all I am happy. The worrying thing to me was that there were four other Kapex machines waiting to be collected !

The staff at Festool UK were very helpful and informative, lets hope my saw gives me many more years of service, fingers crossed.

Mark.
 

Offline ChuckS

  • Posts: 3700
Re: Another Kapex Bites the dust. Again.
« Reply #455 on: May 24, 2019, 03:21 PM »
That is about 10% of the current price of a new Kapex, much acceptable from a cost point of view, but less so in terms of reliability when the machine is only 7 years old. I would expect any mitre saw, on average, should have a robust motor that does not need any repair for at least 10 years. I have had no motor issues with any of my woodworking machines (dust collectors, shop vacs, bandsaw, routers, drill press, lathe, etc.) that are over 10 years of age. And most of those motors are made in Taiwan or China, not German technology.

Again, we know nothing about how many Kapexes have been sold, so the fact of four other saws waiting to be picked up doesn't tell us much.

Offline Jiggy Joiner

  • Posts: 1111
Re: Another Kapex Bites the dust. Again.
« Reply #456 on: May 24, 2019, 03:23 PM »
Glad that you got sorted, and have your saw back and hopefully it will last years.
£214 as you say isn’t bad, obviously it would of been better if it never acted up but, could of been worse.
I’d imagine it’s fitted with upgraded parts, as I was told they have bee repairing them with improved components for a while now.

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #457 on: May 24, 2019, 03:30 PM »
Chuck,

yes you are right about the four saws waiting to be collected. I didn't want to start a debate about this, just thought I would mention it.
And I agree about the longevity of the saw, I was hoping that the fact it was a Festool and the cost of purchase initially that it would of lasted longer than it did, especially as it only gets used for my high end work.

I am sure that the cost of repair will be soon forgotten once it is put back to work, but again I concur that it is disappointing on a saw that at the time of purchase cost me around 1k in English pounds.

mark.

Offline Norfolk Bean

  • Posts: 20
Re: Another Kapex Bites the dust. Again.
« Reply #458 on: May 24, 2019, 03:36 PM »
Hi,

Jiggy,  yes it is fitted with the new armature. One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

And as much as that sucks, it is a cheap repair in what would have cost a lot more to buy a new one.

Mark.

Offline Doug S

  • Posts: 541
Re: Another Kapex Bites the dust. Again.
« Reply #459 on: May 24, 2019, 04:22 PM »
Hi,

Jiggy,  yes it is fitted with the new armature. One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

That is a bit cheeky from Festool considering the part is a known problem and the age of the saw does not necessarily represent the amount of use it may have had.

Glad to hear you are up and running again and should be no more problems in the future.

Offline ChuckS

  • Posts: 3700
Re: Another Kapex Bites the dust. Again.
« Reply #460 on: May 24, 2019, 04:30 PM »
One thing I didn't mention was I was told that Festool will repair this fault F.O.C. for any saw up to 5 years old, but mine was 7 years old so had to pay.

Five or three?

There have been contradicting remarks on this. Many American owners are adamant that their warranty covers three years only; some Canadian owners reported that they had got free repairs up to five years. My paperwork (Canadian) says 1+2 for three years. Officially, my Kapex (4 yrs old) is no longer covered if it ever goes south.

As for new parts (e.g. armature), someone seemed to have pointed out the part # is the same in the Ekat, and so are they really fixing the motors with new and different armatures? i wonder if anyone from Festool can some shed light on this so-called improved parts.
« Last Edit: May 24, 2019, 04:37 PM by ChuckM »

Offline kevinculle

  • Posts: 493
Re: Another Kapex Bites the dust. Again.
« Reply #461 on: May 24, 2019, 05:01 PM »
Industry practice generally is that changes to a part that do not affect form, fit or function can maintain the same part number.  If the armature has been changed to improve its electrical durability without a part number change then that makes it impossible to track whether the "improved" armature is indeed better.

Offline Jiggy Joiner

  • Posts: 1111
Re: Another Kapex Bites the dust. Again.
« Reply #462 on: May 24, 2019, 05:32 PM »
It really does seem a can of worms, and Festool still remaining tight lipped about percentages, causes and fixes isn’t helping anybody, least of all Festool?

Offline Doug S

  • Posts: 541
Re: Another Kapex Bites the dust. Again.
« Reply #463 on: May 24, 2019, 05:54 PM »
Second time mine was repaired it was out of the 3 year warranty but fixed for free, just checked and it was 4yrs 10 months old when fixed so guess I was just inside the window.

That was almost 2 years ago and no more problems yet.

I was told by a Festool rep not long after the repair it would have been fixed with an updated part so I think unless we hear of any Kapex smoking which are less then 2 years old or repaired less then 2 years ago (which I don't recall we have?) we can presume the problem is no more.......

Offline Jiggy Joiner

  • Posts: 1111
Re: Another Kapex Bites the dust. Again.
« Reply #464 on: May 24, 2019, 06:45 PM »
To be honest Doug, that’s pretty much what I was told by a Festool employee.

Offline fn

  • Posts: 5
Re: Another Kapex Bites the dust. Again.
« Reply #465 on: July 19, 2022, 09:54 PM »
Resurrecting a necropost.  Yesterday the Kapex died cross-cutting a 1x8 piece of melamine.  Not sure of the age, other than it’s definitely out of warranty.  Purchased mail order from Bob Marino Festool, so I don’t have a dealer to turn to for help.  I’m a weekend woodworker and expected a life time of light use from this tool but alas.  I have bench tools that my father had that are over 30 years old, and still running strong.

Anyway I spoke with Festool repair representative who was going unwilling to discuss a price other than “most repairs come in under half the replacement cost of the tool.”  They will not provide a shipping box for out of warranty repairs.  The local UPS store wants to charge $400 to box and ship.  Coupled with the same price to return ship, this makes the whole repair process untenable.  Any thoughts. 

Offline batmanimal

  • Posts: 111
Re: Another Kapex Bites the dust. Again.
« Reply #466 on: July 20, 2022, 04:28 PM »
$400 to ship one way?! I know that includes packaging and boxing, but MAN.

I would assume Festool does not cover shipping the repaired saw back to you, so that cost should be factored in, along with the repair cost.

Half the replacement cost + round trip shipping = basically the price of a new Kapex.

Unless the “half of replacement cost” includes return shipping?

Even then, that’s a lot of money for a repair. You may be better off selling the broken Kapex and getting another saw (which understandably may or may not be another Kapex!)

Offline Cheese

  • Posts: 9876
Re: Another Kapex Bites the dust. Again.
« Reply #467 on: July 20, 2022, 05:05 PM »
I'd try looking at U-Line for some ready made boxes, they come in 100's of different sizes. I'd go for double boxing up the Kapex or using an outer box + thin bubble pack + inner box or something along that line. Most of the large Festool items are all shipped double boxed.

A lot of these small "local" UPS stores are geared more for convenience and gouge charge accordingly. My local "convenience" UPS store wanted to charge me $130 to return a router bit to Germany...the post office charged me $25 including tracking.

I can't imagine shipping alone would be more than $100-$150 each way once the packaging is taken care of.

Offline ChuckS

  • Posts: 3700
Re: Another Kapex Bites the dust. Again.
« Reply #468 on: July 20, 2022, 05:16 PM »
Any idea what went bust? The motor/armature?

Someone has shard photos about replacing it with a new armature. Reportedly, the new part (REB) no longer suffers from the motor failure.

If you're like me and aren't technical/electrical enough, see if you can find a friend who is and who can help you. Including the costs of parts and feeding your friend a nice meal, the total DIY repair cost might still be less than the one-way shipping cost alone ($400?).
« Last Edit: July 20, 2022, 06:18 PM by ChuckS »

Offline Cheese

  • Posts: 9876
Re: Another Kapex Bites the dust. Again.
« Reply #469 on: July 20, 2022, 05:39 PM »
Just tagging onto what Chuck is saying, I think I remember the DIY costs coming to around $150-$175. Certainly the cheapest route to go.

Offline guybo

  • Posts: 384
Re: Another Kapex Bites the dust. Again.
« Reply #470 on: July 20, 2022, 07:29 PM »
https://www.festoolownersgroup.com/festool-tool-problems/another-dead-kapex-55656/60/ I think repair costs are high because of warranties everything get replaced.This blow by blow pfd will help @ reply #71

Offline JimH2

  • Posts: 1153
Re: Another Kapex Bites the dust. Again.
« Reply #471 on: July 20, 2022, 08:22 PM »
I'd try looking at U-Line for some ready made boxes, they come in 100's of different sizes. I'd go for double boxing up the Kapex or using an outer box + thin bubble pack + inner box or something along that line. Most of the large Festool items are all shipped double boxed.

A lot of these small "local" UPS stores are geared more for convenience and gouge charge accordingly. My local "convenience" UPS store wanted to charge me $130 to return a router bit to Germany...the post office charged me $25 including tracking.

I can't imagine shipping alone would be more than $100-$150 each way once the packaging is taken care of.

Get a FedEx account. Depending on where you work or bank there might be preferred account. You also can use PayPal to ship as well (http://PayPal.shipstation.com) It might be trickier to login. I go to my PayPal account first and then enter that URL. No FedEx, but they do have USPS and UPS. You do not have to ship based on a PayPal payment. The rates are significantly cheaper like they are when you ship using eBay. Sometimes the discount is substantially more than mine.

Another option is to use your works shipping account if you can. It is probably very cheap because they get better rates and it is shipping to/from a business. Obviously going through works account might require some negotiating especially if it is a large company.

Offline glass1

  • Posts: 597
Re: Another Kapex Bites the dust. Again.
« Reply #472 on: July 20, 2022, 10:15 PM »
Ouch. Every company has winners and losers. It just hurts more with festool as the cost is higher. I have noticed Makita has upped their prices. If you do not need to be mobile sell the kapex. Buy the Makita ls1019l. Straighten rails buy the the stein miter plate. You will get 20 years out it. Great dust collection 60 degree miter both directions great power. But heavy, no dual lasers, and no elegant bevel adjust. You know the kapex could be a lovely saw if festool could,
Fix the leaky arbor, make the table flat, more power and eliminate motor burn out (fix all burned out saws for free), eliminate silly weight gaining pull out extensions and go back to original design- no real woodworker needs that junk, abandon lasers and adopt shadow line, miter lock detent override for easier micro adjustments, and more blade offerings like a 40 tooth for rough stuff. I am sure there’s have suggestions.

Offline Doug S

  • Posts: 541
Re: Another Kapex Bites the dust. Again.
« Reply #473 on: July 21, 2022, 04:00 AM »
How did it die? Did it let out the magic smoke and splutter/run slow or just stop?

If it just stopped it might just be that the carbon brushes need replacing. When the brushes get to a certain wear level the Kapex just stops working (same with most Festools).

My Kapex just stopped about a year ago, I replaced the brushes (easy diy fix) and was up and running again in no time.

Offline Coen

  • Posts: 1679
Re: Another Kapex Bites the dust. Again.
« Reply #474 on: July 21, 2022, 05:37 PM »
Ouch. Every company has winners and losers. It just hurts more with festool as the cost is higher. I have noticed Makita has upped their prices. If you do not need to be mobile sell the kapex. Buy the Makita ls1019l. Straighten rails buy the the stein miter plate. You will get 20 years out it. Great dust collection 60 degree miter both directions great power. But heavy, no dual lasers, and no elegant bevel adjust. You know the kapex could be a lovely saw if festool could,
Fix the leaky arbor, make the table flat, more power and eliminate motor burn out (fix all burned out saws for free), eliminate silly weight gaining pull out extensions and go back to original design- no real woodworker needs that junk, abandon lasers and adopt shadow line, miter lock detent override for easier micro adjustments, and more blade offerings like a 40 tooth for rough stuff. I am sure there’s have suggestions.

Might as well get the LS1219L for almost nothing extra  [cool]

Offline ChuckS

  • Posts: 3700
Re: Another Kapex Bites the dust. Again.
« Reply #475 on: July 22, 2022, 06:59 PM »
Snip.When the brushes get to a certain wear level the Kapex just stops working (same with most Festools).
Snip.

 [thanks]

OK. I'll have to put a label somewhere on my Kapex to remind me of this!!!