Author Topic: Rockler started to carry Festool products ?  (Read 3105 times)

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Offline MaymunBaba

  • Posts: 8
Rockler started to carry Festool products ?
« on: April 19, 2020, 04:23 PM »
I see that Festool products are on the Rockler.com. It has been a while I was in local rocker store, did not know this was coming. I was aware shaper origin, may be that was the trigger.
Anyone knows the details?

Offline ben_r_

  • Posts: 1295
Re: Rockler started to carry Festool products ?
« Reply #1 on: April 19, 2020, 04:58 PM »
They used to carry Festool, not too long ago. Got in trouble for selling below MAP pricing if I recall correctly. Wouldn't surprise me if they're back at it. Im sure theres good profit in it.
If at first you don't succeed, redefine success!

Offline capww8

  • Posts: 29
Re: Rockler started to carry Festool products ?
« Reply #2 on: April 20, 2020, 01:12 AM »
I happened to be in a rocker the other day, mentioned that I hadn’t been in since they stopped selling festool and the guy said they were getting it back soon...


Offline DynaGlide

  • Posts: 693
Re: Rockler started to carry Festool products ?
« Reply #3 on: April 20, 2020, 07:47 AM »
They used to carry Festool, not too long ago. Got in trouble for selling below MAP pricing if I recall correctly. Wouldn't surprise me if they're back at it. Im sure theres good profit in it.

Not much profit on the tools. .the accessories on the other hand.
Instagram @matts.garage

Offline JimH2

  • Posts: 930
Re: Rockler started to carry Festool products ?
« Reply #4 on: April 20, 2020, 09:18 AM »
There really is no advantage to anyone selling Festool as one vendor is the same price as another. Maybe if you live close to a Rockler it might make sense. It is hit or miss often enough it is just easier to order from an online vendor to avoid driving and the hassle of going in the store.

Offline Cheese

  • Posts: 7211
Re: Rockler started to carry Festool products ?
« Reply #5 on: April 20, 2020, 09:39 AM »
I'm surprised they got Festool back this soon. I was told by a long time Rockler employee that it was a truly ugly separation. He described how Festool arrived unannounced, dismantled the product displays and then scooped up what little inventory they had and left.

When it comes to Festool gear I had two problems with Rockler, one is that they never had any Festool product to sell. Everything needed to be ordered. A few boxes of 100 count sandpaper, a couple of quick clamps and some vac bags...that was it.  [eek]

The second issue is that NONE of their employees were knowledgeable about Festool equipment. On more than one occasion, after I repeatedly asked several questions, the Rockler employee walked me up to the cash register and gave me the business card of the local Festool rep. So, not only were they unschooled about Festool equipment, but worse yet, they had no inclination to even learn about Festool. For their own sake I hope they prepare for the exam better the 2nd time around.  [tongue]

Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #6 on: April 20, 2020, 10:04 AM »
Last time I went to buy festool from Rockler I went to buy a Kapex, Kapex MFT and the Kepex extension wings. I stood around waiting to be helped, the store manager walking back and forth complaining about my dog (little 10lb) sweety who was just sniffing around, and the employees spending their time with other customers. So I walked out and never darkened their door again.

I must have bought close to $10K worth of FT since then and not from them. Havent spent more than $20 in their store and thats been years.

Offline DeformedTree

  • Posts: 743
Re: Rockler started to carry Festool products ?
« Reply #7 on: April 20, 2020, 12:01 PM »
There really is no advantage to anyone selling Festool as one vendor is the same price as another. Maybe if you live close to a Rockler it might make sense. It is hit or miss often enough it is just easier to order from an online vendor to avoid driving and the hassle of going in the store.

This is why a lot of companies need to adjust to just paying stores to be in-person demo stands, with the full expectation people go home and order it.  I have a store close that is good if I needed something ASAP like sand paper, a blade, etc.  But tool wise, in general no. They keep 1 of each tool (most tools) there. If you want the tool, you are buying the open one that countless folks have messed with. No thanks. Other stores I've been in are the "we can order it in",  well what is the point, I'll just go home and order it.  I'd like to buy stuff from local stores, but they make it pretty pointless if you don't have the stuff on hand, or it's all opened stuff.  I also get they don't want a pile of inventory.

Seeing stuff in person is nice, hold it in hand, see if it feels right.

In generally, store staff isn't going to know as much as folks who have done some research all ready. And then you have the staff that is just talking out their....   "issue with tool X, never heard of such a thing"  "no one ever has come looking for ____"  "only festool has this" "every contractor uses tool X, they are everywhere".  Those are the folks that not only hurt the store, but hurt a company that makes the stuff too.

Offline JimH2

  • Posts: 930
Re: Rockler started to carry Festool products ?
« Reply #8 on: April 20, 2020, 12:47 PM »
Last time I went to buy festool from Rockler I went to buy a Kapex, Kapex MFT and the Kepex extension wings. I stood around waiting to be helped, the store manager walking back and forth complaining about my dog (little 10lb) sweety who was just sniffing around, and the employees spending their time with other customers. So I walked out and never darkened their door again.

I must have bought close to $10K worth of FT since then and not from them. Havent spent more than $20 in their store and thats been years.
I would have asked you to leave no matter how much money you were spending. It is a complete imposition to assume someone wants your dog in their business. From a pure liability point of view it makes zero sense to allow pets in stores other than a pet store where people expect it.

Offline Sparktrician

  • Posts: 3929
Re: Rockler started to carry Festool products ?
« Reply #9 on: April 20, 2020, 01:50 PM »
The second issue is that NONE of their employees were knowledgeable about Festool equipment. On more than one occasion, after I repeatedly asked several questions, the Rockler employee walked me up to the cash register and gave me the business card of the local Festool rep. So, not only were they unschooled about Festool equipment, but worse yet, they had no inclination to even learn about Festool. For their own sake I hope they prepare for the exam better the 2nd time around.  [tongue]


I've run into similar attitude and lack of product knowledge at the two Woodcraft franchises in Northern Virginia.  In one location, the display MFT/3 was set up wrong and was missing parts, and the staff just didn't seem to care one bit.  In the other, nobody knew about the RO 125 and how to teach a new user how to avoid the surly behavior sometimes associated with that sander.  [mad]  Any more, when I go to Woodcraft, I go to the franchise in Rockville, MD, where people know their products well, and can instruct users properly.  [smile]
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline xedos

  • Posts: 313
Re: Rockler started to carry Festool products ?
« Reply #10 on: April 20, 2020, 01:52 PM »
They used to carry Festool, not too long ago. Got in trouble for selling below MAP pricing if I recall correctly. Wouldn't surprise me if they're back at it. Im sure theres good profit in it.

Not much profit on the tools. .the accessories on the other hand.

Are you referring to Festool , or their dealers on this?    Because the markup used to be the same for both years ago.

Offline DynaGlide

  • Posts: 693
Re: Rockler started to carry Festool products ?
« Reply #11 on: April 20, 2020, 03:07 PM »
They used to carry Festool, not too long ago. Got in trouble for selling below MAP pricing if I recall correctly. Wouldn't surprise me if they're back at it. Im sure theres good profit in it.

Not much profit on the tools. .the accessories on the other hand.

Are you referring to Festool , or their dealers on this?    Because the markup used to be the same for both years ago.

Whenever I meet someone who works for a dealer or is a dealer themselves I inevitably end up chatting about the sales end of things. On more than one occasion they have told me the tools themselves don't have large margins, it's the accessories that are seriously marked up.

When I purchased my never used Domino + tenon systainer second hand, the owner accidentally left his sales receipt tucked inside one of the systainers. He was an employee of Woodcraft. I believe their policy for employees is cost + some % on Festool. All word of mouth so I have no confirmation. The Domino rang up for something on the order of $80 off. The tenon systainer on the other hand rang up for about half of retail. I have the receipt somewhere.

This is all just speculation on my part. I don't have any hard data to back it up.
« Last Edit: April 20, 2020, 03:10 PM by DynaGlide »
Instagram @matts.garage

Online jeffinsgf

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Re: Rockler started to carry Festool products ?
« Reply #12 on: April 20, 2020, 03:58 PM »
If either Festool or Woodcraft catch the guy who sold a tool he bought on the employee purchase plan, he'll be looking for new employment.

Offline DeformedTree

  • Posts: 743
Re: Rockler started to carry Festool products ?
« Reply #13 on: April 20, 2020, 08:00 PM »
If either Festool or Woodcraft catch the guy who sold a tool he bought on the employee purchase plan, he'll be looking for new employment.

Why, neither festool or Woodcraft would want to get in a wrongful termination lawsuit.  You can't prohibit people from selling something they own. If they are worried about such things, you put a limit on how many tools/items a year employees can buy with the discount.

Offline DeformedTree

  • Posts: 743
Re: Rockler started to carry Festool products ?
« Reply #14 on: April 20, 2020, 08:08 PM »
Last time I went to buy festool from Rockler I went to buy a Kapex, Kapex MFT and the Kepex extension wings. I stood around waiting to be helped, the store manager walking back and forth complaining about my dog (little 10lb) sweety who was just sniffing around, and the employees spending their time with other customers. So I walked out and never darkened their door again.

I must have bought close to $10K worth of FT since then and not from them. Havent spent more than $20 in their store and thats been years.
I would have asked you to leave no matter how much money you were spending. It is a complete imposition to assume someone wants your dog in their business. From a pure liability point of view it makes zero sense to allow pets in stores other than a pet store where people expect it.

Yup, unless it's a true service dog (not a comfort animal, emotional support peacock), it has no business in a business.  Can be the greatest dog in the world and one that everyone loves, it has zero place in the store.  It's a liability and other people in the store don't go into a business for a dog to be there and they could have massive fear of dogs, allergies, etc  Or even have an actual service animal and now there is a risk of a bad dog interaction.

My local Home Depot turns into "everyone bring a pittbull day" all the time. You can see people left and right uncomfortable/fearful with all the dogs in the store, yet HD does nothing.

I love dogs, they don't belong in stores. No customer brings enough money into a store to cover the cost of a lawsuit caused by their dog.

Offline krudawg

  • Posts: 54
Re: Rockler started to carry Festool products ?
« Reply #15 on: April 20, 2020, 08:13 PM »
I see that Festool products are on the Rockler.com. It has been a while I was in local rocker store, did not know this was coming. I was aware shaper origin, may be that was the trigger.
Anyone knows the details?
Apparently, Rockler had a sale on some things and included a 10% off coupon and got busted by Festool for discounting Festool.  They lost their Festool Dealership
Ted
MFT/3, DF 500, Hammer K3 Winner, TS55,  Sjoberg Elite 1500 Workbench, Fuji MiniMite4 Platinum,
Former Marine, Vietnam Vet

Offline bwehman

  • Posts: 80
Re: Rockler started to carry Festool products ?
« Reply #16 on: April 21, 2020, 05:19 PM »
Last time I went to buy festool from Rockler I went to buy a Kapex, Kapex MFT and the Kepex extension wings. I stood around waiting to be helped, the store manager walking back and forth complaining about my dog (little 10lb) sweety who was just sniffing around, and the employees spending their time with other customers. So I walked out and never darkened their door again.

I must have bought close to $10K worth of FT since then and not from them. Havent spent more than $20 in their store and thats been years.
I would have asked you to leave no matter how much money you were spending. It is a complete imposition to assume someone wants your dog in their business. From a pure liability point of view it makes zero sense to allow pets in stores other than a pet store where people expect it.

Yup, unless it's a true service dog (not a comfort animal, emotional support peacock), it has no business in a business.  Can be the greatest dog in the world and one that everyone loves, it has zero place in the store.  It's a liability and other people in the store don't go into a business for a dog to be there and they could have massive fear of dogs, allergies, etc  Or even have an actual service animal and now there is a risk of a bad dog interaction.

My local Home Depot turns into "everyone bring a pittbull day" all the time. You can see people left and right uncomfortable/fearful with all the dogs in the store, yet HD does nothing.

I love dogs, they don't belong in stores. No customer brings enough money into a store to cover the cost of a lawsuit caused by their dog.

I'm definitely one of those guys who brings a dog into Home Depot. German Shorthair Pointer, extremely well-trained and obedient, floppy ears, dopey look that gets a ton of compliments from people. But after reading your perspective, I'm going to just leave him in the truck from now on. That's a good point I hadn't considered about people having a fear of dogs or allergies. They didn't come into HD expecting to be in the presence of a dog, no matter the kind, and it's pretty unfair or me to project onto them like that.

Offline yetihunter

  • Posts: 656
Re: Rockler started to carry Festool products ?
« Reply #17 on: April 22, 2020, 02:15 AM »
Dog or not, every Rockler I have been to has offered up shopping experiences so awful that I stop in when near one just for the entertainment. 

Offline JimH2

  • Posts: 930
Re: Rockler started to carry Festool products ?
« Reply #18 on: April 22, 2020, 09:01 AM »
Dog or not, every Rockler I have been to has offered up shopping experiences so awful that I stop in when near one just for the entertainment.
+1

Offline Rich Kline

  • Posts: 71
Re: Rockler started to carry Festool products ?
« Reply #19 on: April 22, 2020, 09:16 AM »
In defense of Rockler, my store is Concord is great.   I have been there 3 times over the last 4 weeks.  One additional thing, they currently have the best price for many items.  I bought three 36" Bessey Clamps with the Y2K handles there yesterday and there wasn't a single other source that had a lower price.  I was going for the convenience and got the best price.

-Rich

Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #20 on: April 22, 2020, 09:36 AM »
The second issue is that NONE of their employees were knowledgeable about Festool equipment. On more than one occasion, after I repeatedly asked several questions, the Rockler employee walked me up to the cash register and gave me the business card of the local Festool rep. So, not only were they unschooled about Festool equipment, but worse yet, they had no inclination to even learn about Festool. For their own sake I hope they prepare for the exam better the 2nd time around.  [tongue]


I've run into similar attitude and lack of product knowledge at the two Woodcraft franchises in Northern Virginia.  In one location, the display MFT/3 was set up wrong and was missing parts, and the staff just didn't seem to care one bit.  In the other, nobody knew about the RO 125 and how to teach a new user how to avoid the surly behavior sometimes associated with that sander.  [mad]  Any more, when I go to Woodcraft, I go to the franchise in Rockville, MD, where people know their products well, and can instruct users properly.  [smile]

most hobbiest stores think like you do.

However the local woodcraft had no problem ,the local timber/plwood hardware shop (Austins H&H and Reel lumber  and Anderson plywood where the pros go) had no issues and even had dog biskets on hand bc a lot of contractors bring their dogs with them, so no worries. those stores hae the same or more or better products and better pricing for the items I went for, mainly hardware and hardwood .
So I would drive by Rockler to go to those stores.

As far as employees having knowledge about  FT , Reel doesn't really sell a lot of tools,they are a hardwood,plywood, moulding supplier,  the others have a staff that are very well trained in FT. Don at Anderson Ply is one of the most knowledgeable people I know about those tools.

Austin has a huge supply and display of FT more than Rockler did anyway.

The Woodcraft has employees that have gone through dealer training and a larger display and quanity of FT than Rockler did.

I cant say that WC are the most knowledgable but they do have a good understanding. I only went there bc they were a little closer then the others.

So you can go to Rockler Ill go to the others stores.

and bring my doggie. Spend my money at those stores.

Oh and forgot to mention, Now that I moved, I go to Peterman lumber, its a huge wharehouse very good prices on hardwood and ply. They dont sell FT just basic stuff ,
Guess what, I bring my dog there to. The ladies in the office love her.
« Last Edit: April 22, 2020, 09:45 AM by jobsworth »

Offline harry_

  • Posts: 1324
Re: Rockler started to carry Festool products ?
« Reply #21 on: April 22, 2020, 10:09 PM »
Dog or not, every Rockler I have been to has offered up shopping experiences so awful that I stop in when near one just for the entertainment.

It is for that reason that I avoid them like the plague!
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline Cheese

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Re: Rockler started to carry Festool products ?
« Reply #22 on: April 22, 2020, 10:32 PM »
Dog or not, every Rockler I have been to has offered up shopping experiences so awful that I stop in when near one just for the entertainment.

It is for that reason that I avoid them like the plague!

The ONLY time I've ever had a productive shopping experience at a Rockler store is when they offered an epoxy tutorial hosted by Jess Crow from Crow Creek Designs.

https://crowcreekdesignsak.com




Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #23 on: April 23, 2020, 09:35 AM »
Dog or not, every Rockler I have been to has offered up shopping experiences so awful that I stop in when near one just for the entertainment.

+1

Offline rst

  • Posts: 2356
Re: Rockler started to carry Festool products ?
« Reply #24 on: April 23, 2020, 09:45 AM »
I guess I'm lucky.  The closest Rockler to me is 45 minutes away in Williamsport, PA.  It is actually housed in Hermance Machine, a distributor and manufacturer of wood working machines since 1902 when Williamsport was the "lumber capitol of the World.  Even after Festool dropped Rockler, Hermance continued to sell through the Rockler store which is in the same building.  I bought my first rails there.

Offline Jiggy Joiner

  • Posts: 1025
Re: Rockler started to carry Festool products ?
« Reply #25 on: April 23, 2020, 02:39 PM »
Price competing is only fair if everybody is allowed to do it, and on an even playing field.
I have bought vast amounts of Makita tools over many years, sometimes getting promotional deals, sometimes getting good discount on the volume of tools purchased at a single visit, and sometimes not.
A few years back, I found an online dealer selling at very competitive prices. I checked out their feedback, nearly all glowing reports.

So I thought I’d give them a shot but, instead of buying online, I drove to their advertised shop/store.

On first visit, I was honestly blown away by the size and stock carried. They had numerous makes on display including Bosch, De Walt, Festool and Fein to name a few. Only really Makita stock showed outstanding deals though.

Well I started like a frantic kid in a toy shop, ferrying power tools from the shelf, and stacking them up on the counter.
The assistant had a permanent grin on his face.

Eventually I reached my budget, well maybe just over 🤭

The assistant started adding up, still grinning. When he gave me the total, I got excited, as whilst picking the tools, I was calculating as I’m good with RRP’s on tools.

I still cheekily asked if they could do further discount? The assistant made an internal call, and a minute later a chap came downstairs and introduced himself as the owner.

He said “I tell you what mate, I can’t knock any more off but, I can give you a couple of freebies?”

Yes, great I replied, thank you, thinking I would get a few packs of sandpaper. He went back upstairs, and came down with two boxes, there you go mate, he said as he put them on the counter.
One box had the latest Makita site radio on it, the other was a Makita twin bank charger and four batteries!

Well I couldn’t hide my almost embarrassing gratitude, and thanked him very much.
No problem mate, you’ve been a good customer today, thanks for the business.

I cheekily asked him how he could provide such deals, are the tools refurbished? No mate, he said, I get a good deal, which means good business, it’s as simple as that.
After I complimented him on the shop/store, he said, yeah it’s nice but, I make the majority of my money with the online stuff.

I thanked him again, and said see you soon.

His assistant helped me load up the truck. I was opening the boxes/cases as we were loading, I told the assistant, no offence but, you can’t be too careful. No problem he said, I’d do the same.

When I returned to the workshop, my son was grinning, where have you been dad, and where did this lot come from? When I told him the story, he was also excited.

Well, we made a few more visits, and both my son and me got some amazing deals.
Then one day I calked them, no ring tone? This happened every time I rang. So I drove there one morning, only to sadly see it closed down and deserted.

After making enquiries, I read and heard all sorts, he wasn’t a real Makita dealer, yet all my tools were registered with Makita, stating him as the supplier. I also heard he was a legitimate dealer but was selling at below RRP. I questioned Makita about the business, they said he was legitimate, and had nothing but nice comments about him.

I finally read, that he had three customers go in and try and rob him. He struck me as somebody that might get volatile if goaded or threatened.
Anyway, talking of dogs, he had a very large dog at his side when upstairs.
The story goes, he and his loyal dog, gave these chaps the beating of their lives, and two of them went into ICU at the hospital.

He was apparently tried, and despite witnesses was found guilty of attempted murder! The thieves apparently got witnesses to say under oath that they were merely shopping and he, his assistant and the dog started on them.

They were apparently travellers (people who claim to be gypsies) though in reality are often no good types travelling through, causing havoc.

Some say the story is true, some say he retired and emigrated? It does seem though
that I got amazing legitimate deals.
I have another supplier now, although I get discount, it’s nothing like the previous chap gave.

 
« Last Edit: April 23, 2020, 02:43 PM by Jiggy Joiner »

Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #26 on: April 24, 2020, 11:40 AM »
@Jiggy Joiner I got somestories about travellers cant post them here though

Offline Jiggy Joiner

  • Posts: 1025
Re: Rockler started to carry Festool products ?
« Reply #27 on: April 24, 2020, 06:51 PM »
I guess you know the kind I’m referring too Ron, and I would guess you almost certainly saw examples of them in the UK. Not my favourite people, for good reason.
I do actually know a few Romany Gypsies though, and I would trust them unconditionally.

It’s a shame true Gypsies and “travellers” are seen as one and the same.

Offline jg24

  • Posts: 29
Re: Rockler started to carry Festool products ?
« Reply #28 on: April 25, 2020, 08:04 AM »
This may be old news.  It was new to me.  Yesterday, I stopped by my local Rockler for a pickup and noticed they are now selling Festool.  Happy Discovery!






Moderator note > merged from another topic.
« Last Edit: April 25, 2020, 09:01 AM by SRSemenza »

Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #29 on: April 25, 2020, 10:32 AM »
I guess you know the kind I’m referring too Ron, and I would guess you almost certainly saw examples of them in the UK. Not my favourite people, for good reason.
I do actually know a few Romany Gypsies though, and I would trust them unconditionally.

It’s a shame true Gypsies and “travellers” are seen as one and the same.

@Jiggy Joiner
Thats true they are. I learned about them from a mate who is a true cockney and now lives in Wisbech. He puts them all in the same pot.

Offline atogrf1

  • Posts: 154
  • FESTOOL
Re: Rockler started to carry Festool products ?
« Reply #30 on: April 25, 2020, 10:54 AM »
I have both a Rockler and a Woodcraft by me.  I hit up Rockler when I want something like shop supplies, I hit up Woodcraft when I want something a little higher end or need to ask the guy some questions or if I need more Old Brown Glue because my Rockler doesn't carry it  :'(  Their staff just seems to be more well seasoned and knowledgeable.  I used to get my Festool from Wood World in Chicago because they always have almost everything on hand when I need it and they know their stuff when it comes to Festool (and have a huge Festool showroom), but I moved out of the area.
I wouldn't mind my local Rockler carrying Festool out of convenience (as it is closer to me than the Woodcraft) because I don't need their "expertise" for anything.  I pretty much know what I'm doing when it comes to Festool (not to come across as a know-it-all, not my intention).
« Last Edit: April 25, 2020, 10:59 AM by atogrf1 »

Offline Mark Katz

  • Posts: 58
Re: Rockler started to carry Festool products ?
« Reply #31 on: April 25, 2020, 11:55 AM »
Based on this morning's email, it seems that the Rockler Festool offerings will be online only. Whether they will have demonstrator tools in the store, and some consumables, is yet to be seen.

313532-0

Offline rjboch

  • Posts: 16
Re: Rockler started to carry Festool products ?
« Reply #32 on: April 25, 2020, 12:49 PM »
Absolutely surprised by how many days this thread has been active! I have been underwhelmed the few times I have stopped in to Rockler and find them kind of gimmicky. For bigger tool purchases, knowing that most prices are locked in, I typically order online from authorized smaller (non-chain) out-of-state shops. At end of day, most of us are educated and informed shoppers, and it is a waste of time to physically shop and check out equipment (plus you will be disappointed because they will not offer a great selection of goods or they need to special order). Online is much easier/faster, greater selection offered, and most shops offer free shipping. In addition, some do not collect sales tax for out of state purchases (so you save a little there). When I do need something quick, I typically head to a locally owned shop to support local small business. Here in San Diego, I’m a big fan of TH&H. In a pinch, they do carry some Festool, Woodpecker, and other top brands if I need something immediately (e.g., vacuum bags, router bit, etc.) and they carry a great selection of hardware, slides, hinges, poly, edge banding, etc. They also have a great selection of quality hardwoods and plywood and only charge $35 to deliver to your house.

Offline martin felder

  • Posts: 84
Re: Rockler started to carry Festool products ?
« Reply #33 on: April 25, 2020, 03:28 PM »
Living in Southern California (LA-OC) I have a lot of local options (some were mentioned) with Rockler the closest to home.  Woodcraft, Austin Hardwoods, Ganahl Lumber (now also close to home) and my favorite, Eagle Tools (Jesse the owner is the best!).

I have seen Rockler and Woodcraft stores change locations and personnel.  I think a lot has to do with who is working at a particular store.  There was a guy, if I recall his name was Guy, who worked at a few different Rockler stores over the years.  He was very helpful, and so for that, I liked to give him my business.  I do not think he is around any more.  I find those who work at my local Woodcraft to be very nice and helpful, and the current Rockler employees not so knowledgeable. 

I think what is nice about these stores is that if I need something like a Whitesides router bit (at Woodcraft) and want to use it that day, I can get it.  If I want a jig for plantation shutters or a Kreg bandsaw fence as a replacement for my current fence, I can go to Rockler and see it in person to decide if that is for me, and if yes, take it home.  For other things, online is very convenient and I have been getting more things online over the past 1-2 years.

I think all of these options are nice to have.  As for Festool Purchase, I like going to my local store (Eagle-Tools) or Woodcraft.  Same price as online, but by building a relationship, that has benefits and supports my local stores as I want them to stay in business.  For example, I had a Carter fence with mag switches from Woodcraft.  I purchased it some time ago planning to use it some day, but went to use it recently and it was not square and was not adjustable.  I found out that this was a known problem and Carter now makes a version 2.  Woodcraft exchanged it for me, even though I owned it for a very long time.  I do not think they were obligated to do that, but I will remember that nice gesture.  Perhaps my reward for being a loyal customer.

Offline jobsworth

  • Posts: 6145
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #34 on: April 25, 2020, 10:01 PM »
@martin felder

The OC Woodcraft owners are very nice and give great service. They have a nice FT display. They also have a nice stock of FT. The owner and some employees have been to FT dealer training and are knowledgable about the tools.

Klaus the FT rep is a very nice guy and will help you with anything he can.

Woodcraft lets dogs in the store. My sweetie loved going there.

Offline yetihunter

  • Posts: 656
Re: Rockler started to carry Festool products ?
« Reply #35 on: April 30, 2020, 04:13 AM »
I have both a Rockler and a Woodcraft by me.  I hit up Rockler when I want something like shop supplies, I hit up Woodcraft when I want something a little higher end or need to ask the guy some questions or if I need more Old Brown Glue because my Rockler doesn't carry it  :'(  Their staff just seems to be more well seasoned and knowledgeable.  I used to get my Festool from Wood World in Chicago because they always have almost everything on hand when I need it and they know their stuff when it comes to Festool (and have a huge Festool showroom), but I moved out of the area.
I wouldn't mind my local Rockler carrying Festool out of convenience (as it is closer to me than the Woodcraft) because I don't need their "expertise" for anything.  I pretty much know what I'm doing when it comes to Festool (not to come across as a know-it-all, not my intention).

That newer Bolingbrook store strikes me as a bit more “serious” than their Schaumburg location.
   
Berland’s used to have one of those “store-in-a-store” Rockler locations but, coincidentally, the ever expanding Festool department consumed it. 

When I had my hobby shop, I was using some of the “Dust Right” accessories and Rockler does have prices on Bessey clamps that are hard to ignore.  At the time, I was visiting Woodcraft about once a week.  Whenever I needed to go to Rockler, I’d tell the Woodcraft staff and their eyes would light up, anxiously awaiting the forthcoming juicy tale of “I can’t make this stuff up”.  😂


Offline atogrf1

  • Posts: 154
  • FESTOOL
Re: Rockler started to carry Festool products ?
« Reply #36 on: April 30, 2020, 08:51 AM »
I believe they are all owned by the same people.  There are 3 of them now, I believe.  Schaumburg, Orland Park, and Bolingbrook.
I love going into Berland's, but that is just dangerous for my wallet.