Author Topic: Rockler started to carry Festool products ?  (Read 3124 times)

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Offline atogrf1

  • Posts: 154
  • FESTOOL
Re: Rockler started to carry Festool products ?
« Reply #30 on: April 25, 2020, 10:54 AM »
I have both a Rockler and a Woodcraft by me.  I hit up Rockler when I want something like shop supplies, I hit up Woodcraft when I want something a little higher end or need to ask the guy some questions or if I need more Old Brown Glue because my Rockler doesn't carry it  :'(  Their staff just seems to be more well seasoned and knowledgeable.  I used to get my Festool from Wood World in Chicago because they always have almost everything on hand when I need it and they know their stuff when it comes to Festool (and have a huge Festool showroom), but I moved out of the area.
I wouldn't mind my local Rockler carrying Festool out of convenience (as it is closer to me than the Woodcraft) because I don't need their "expertise" for anything.  I pretty much know what I'm doing when it comes to Festool (not to come across as a know-it-all, not my intention).
« Last Edit: April 25, 2020, 10:59 AM by atogrf1 »

Offline Mark Katz

  • Posts: 58
Re: Rockler started to carry Festool products ?
« Reply #31 on: April 25, 2020, 11:55 AM »
Based on this morning's email, it seems that the Rockler Festool offerings will be online only. Whether they will have demonstrator tools in the store, and some consumables, is yet to be seen.

313532-0

Offline rjboch

  • Posts: 16
Re: Rockler started to carry Festool products ?
« Reply #32 on: April 25, 2020, 12:49 PM »
Absolutely surprised by how many days this thread has been active! I have been underwhelmed the few times I have stopped in to Rockler and find them kind of gimmicky. For bigger tool purchases, knowing that most prices are locked in, I typically order online from authorized smaller (non-chain) out-of-state shops. At end of day, most of us are educated and informed shoppers, and it is a waste of time to physically shop and check out equipment (plus you will be disappointed because they will not offer a great selection of goods or they need to special order). Online is much easier/faster, greater selection offered, and most shops offer free shipping. In addition, some do not collect sales tax for out of state purchases (so you save a little there). When I do need something quick, I typically head to a locally owned shop to support local small business. Here in San Diego, I’m a big fan of TH&H. In a pinch, they do carry some Festool, Woodpecker, and other top brands if I need something immediately (e.g., vacuum bags, router bit, etc.) and they carry a great selection of hardware, slides, hinges, poly, edge banding, etc. They also have a great selection of quality hardwoods and plywood and only charge $35 to deliver to your house.

Online martin felder

  • Posts: 86
Re: Rockler started to carry Festool products ?
« Reply #33 on: April 25, 2020, 03:28 PM »
Living in Southern California (LA-OC) I have a lot of local options (some were mentioned) with Rockler the closest to home.  Woodcraft, Austin Hardwoods, Ganahl Lumber (now also close to home) and my favorite, Eagle Tools (Jesse the owner is the best!).

I have seen Rockler and Woodcraft stores change locations and personnel.  I think a lot has to do with who is working at a particular store.  There was a guy, if I recall his name was Guy, who worked at a few different Rockler stores over the years.  He was very helpful, and so for that, I liked to give him my business.  I do not think he is around any more.  I find those who work at my local Woodcraft to be very nice and helpful, and the current Rockler employees not so knowledgeable. 

I think what is nice about these stores is that if I need something like a Whitesides router bit (at Woodcraft) and want to use it that day, I can get it.  If I want a jig for plantation shutters or a Kreg bandsaw fence as a replacement for my current fence, I can go to Rockler and see it in person to decide if that is for me, and if yes, take it home.  For other things, online is very convenient and I have been getting more things online over the past 1-2 years.

I think all of these options are nice to have.  As for Festool Purchase, I like going to my local store (Eagle-Tools) or Woodcraft.  Same price as online, but by building a relationship, that has benefits and supports my local stores as I want them to stay in business.  For example, I had a Carter fence with mag switches from Woodcraft.  I purchased it some time ago planning to use it some day, but went to use it recently and it was not square and was not adjustable.  I found out that this was a known problem and Carter now makes a version 2.  Woodcraft exchanged it for me, even though I owned it for a very long time.  I do not think they were obligated to do that, but I will remember that nice gesture.  Perhaps my reward for being a loyal customer.

Offline jobsworth

  • Posts: 6153
  • Festool Baby.....
Re: Rockler started to carry Festool products ?
« Reply #34 on: April 25, 2020, 10:01 PM »
@martin felder

The OC Woodcraft owners are very nice and give great service. They have a nice FT display. They also have a nice stock of FT. The owner and some employees have been to FT dealer training and are knowledgable about the tools.

Klaus the FT rep is a very nice guy and will help you with anything he can.

Woodcraft lets dogs in the store. My sweetie loved going there.

Offline yetihunter

  • Posts: 656
Re: Rockler started to carry Festool products ?
« Reply #35 on: April 30, 2020, 04:13 AM »
I have both a Rockler and a Woodcraft by me.  I hit up Rockler when I want something like shop supplies, I hit up Woodcraft when I want something a little higher end or need to ask the guy some questions or if I need more Old Brown Glue because my Rockler doesn't carry it  :'(  Their staff just seems to be more well seasoned and knowledgeable.  I used to get my Festool from Wood World in Chicago because they always have almost everything on hand when I need it and they know their stuff when it comes to Festool (and have a huge Festool showroom), but I moved out of the area.
I wouldn't mind my local Rockler carrying Festool out of convenience (as it is closer to me than the Woodcraft) because I don't need their "expertise" for anything.  I pretty much know what I'm doing when it comes to Festool (not to come across as a know-it-all, not my intention).

That newer Bolingbrook store strikes me as a bit more “serious” than their Schaumburg location.
   
Berland’s used to have one of those “store-in-a-store” Rockler locations but, coincidentally, the ever expanding Festool department consumed it. 

When I had my hobby shop, I was using some of the “Dust Right” accessories and Rockler does have prices on Bessey clamps that are hard to ignore.  At the time, I was visiting Woodcraft about once a week.  Whenever I needed to go to Rockler, I’d tell the Woodcraft staff and their eyes would light up, anxiously awaiting the forthcoming juicy tale of “I can’t make this stuff up”.  😂


Offline atogrf1

  • Posts: 154
  • FESTOOL
Re: Rockler started to carry Festool products ?
« Reply #36 on: April 30, 2020, 08:51 AM »
I believe they are all owned by the same people.  There are 3 of them now, I believe.  Schaumburg, Orland Park, and Bolingbrook.
I love going into Berland's, but that is just dangerous for my wallet.