Author Topic: One for the Aussies... (Read 407628 times)

Untidy Shop · « **Reply #270 on:** July 17, 2015, 07:39 AM »

Quote from: benwheeler on July 17, 2015, 02:38 AM

Anyone tried the new Carbatec website yet? Much sexier..

Ps sorry for my dimwittedness - didn't get the Peppa pig reference

Ben
Jigsaw as in JigSaw Puzzle! ABC Kids television programming. Oh well if you still don't get it, let's move on.

Ben, Kev and DB10
Re the new 'Sexy' Carbatec website. A change yes but I think the old Menu was far more comprehensive and functional.

Re Festool Vecturo Comp, anyone heard anything?

@benwheeler @Kev @DB10

Bohdan · « **Reply #271 on:** July 17, 2015, 07:58 AM »

Tried to use their new website to take advantage of their introductory 10% discount to buy something that I saw on the shelf last time I was there. Not able to find it on their website.

Tried to buy a router trimming cutter listed as 19mm dia. 25mm long but the specification on the cutter's page says 25mm dia. 19mm long and doesn't list the shaft diameter. Rang their helpline, girl didn't know answer said she would have to pass me on to someone else, after being on hold for 7 minutes gave up.

So it looks like the website might be new but business is as before - bloody hopeless.

Kev · « **Reply #272 on:** July 17, 2015, 08:00 AM »

Quote from: Untidy Shop on July 17, 2015, 07:39 AM

Quote from: benwheeler on July 17, 2015, 02:38 AM
Anyone tried the new Carbatec website yet? Much sexier..

Ps sorry for my dimwittedness - didn't get the Peppa pig reference

Ben
Jigsaw as in JigSaw Puzzle! ABC Kids television programming. Oh well if you still don't get it, let's move on.

Ben, Kev and DB10
Re the new 'Sexy' Carbatec website. A change yes but I think the old Menu was far more comprehensive and functional.

Re Festool Vecturo Comp, anyone heard anything?

@benwheeler @Kev @DB10

Nope ... I'm beginning to thing the actual workings of a "promotional giveaway" is beyond their ability to comprehend !!

benwheeler · « **Reply #273 on:** July 17, 2015, 08:15 AM »

Quote from: Untidy Shop on July 17, 2015, 07:39 AM

Ben
Jigsaw as in JigSaw Puzzle! ABC Kids television programming. Oh well if you still don't get it, let's move on.

Ben, Kev and DB10
Re the new 'Sexy' Carbatec website. A change yes but I think the old Menu was far more comprehensive and functional.

Re Festool Vecturo Comp, anyone heard anything?

@benwheeler @Kev @DB10

Oh man, I think I've been spending too much time thinking about power tools.. I'm certainly very familiar with Peppa Pig (having a 2-year-old), but when I read "jigsaw" I didn't even think about a jigsaw puzzle!

No, they haven't contacted me about my Vecturo yet.. It's weird, because I was there last weekend!

Aquila · « **Reply #274 on:** July 18, 2015, 01:27 AM »

As Bohdan said - bloody hopeless!

On the new website, the search function is as useless as on their old website!

Untidy Shop · « **Reply #275 on:** July 18, 2015, 01:40 AM »

Interesting that this thread started in April 2014 discussing the 'limits' of Carbatec's Customer Experience and here we are again discussing these limitations over one year later!

Fortunately there has been great and fascinating reading in between!

Bohdan · « **Reply #276 on:** July 18, 2015, 01:42 AM »

It appears that some of the people that work on their telephone help desk rely on their 2010 paper catalogue because it is more up to date than their websites. I wanted a 1/4" shaft trimming cutter and it wasn't available on their website but when they found the part number in the old catalogue it was in stock. Their term "coming soon" means "out of stock" but they can't give you an ETA.

DB10 · « **Reply #277 on:** July 18, 2015, 04:56 AM »

Quote from: Untidy Shop on July 18, 2015, 01:40 AM

Interesting that this thread started in April 2014 discussing the 'limits' of Carbatec's Customer Experience and here we are again discussing these limitations over one year later!

Fortunately there has been great and fascinating reading in between!

Must have something to do with what comes around goes around! Unfortunately for Carbatec, nothing changes apart from the prices!

Untidy Shop · « **Reply #278 on:** July 18, 2015, 05:28 AM »

Obviously from this Festool Blog, he is an excellent woodworker, but it is certainly interesting, given the current discussion here on the FOG, as to who [he claims] introduced him to Festool.

http://blog.festool.com.au/general-information/customer-focus-duncan-villet/

@DB10 @Bohdan @Aquila @benwheeler @Kev

If those in NA are wondering what this is all about, imagine LeeValley got it all wrong - big time!

Untidy Shop · « **Reply #279 on:** July 21, 2015, 03:05 AM »

Quote from: Kev on July 17, 2015, 08:00 AM

Quote from: Untidy Shop on July 17, 2015, 07:39 AM
Quote from: benwheeler on July 17, 2015, 02:38 AM

Ps sorry for my dimwittedness - . . .

Nope ... I'm beginning to thing the actual workings of a "promotional giveaway" is beyond their ability to comprehend !!

Twenty one days and still no announcement of the Vecturo Comp Winner.

Perhaps, given the out of context quote above, Ben is the winner! Just, he does not realise it, yet!
@benwheeler @Kev

benwheeler · « **Reply #280 on:** July 21, 2015, 03:05 AM »

DERRRR...

Kev · « **Reply #281 on:** July 21, 2015, 03:30 AM »

Quote from: Untidy Shop on July 21, 2015, 03:05 AM

Quote from: Kev on July 17, 2015, 08:00 AM
Quote from: Untidy Shop on July 17, 2015, 07:39 AM
Quote from: benwheeler on July 17, 2015, 02:38 AM

Ps sorry for my dimwittedness - . . .

Nope ... I'm beginning to thing the actual workings of a "promotional giveaway" is beyond their ability to comprehend !!

Twenty one days and still no announcement of the Vecturo Comp Winner.

Perhaps, given the out of context quote above, Ben is the winner! Just, he does not realise it, yet!
@benwheeler @Kev

Someone parked a car in his driveway a year ago .. and to add to the insult a strange company called the RTA is asking him to pay for its registration

benwheeler · « **Reply #282 on:** July 21, 2015, 03:33 AM »

There's no RTA in Victoria mate! Funny you should say that though - we moved house around a year ago, and my spare car lay dormant for a year until I needed it recently..
Where are you hiding? What's going on here?!

(And where's my Vecturo?)

Kev · « **Reply #283 on:** July 21, 2015, 03:46 AM »

Quote from: benwheeler on July 21, 2015, 03:33 AM

There's no RTA in Victoria mate! Funny you should say that though - we moved house around a year ago, and my spare car lay dormant for a year until I needed it recently..
Where are you hiding? What's going on here?!

(And where's my Vecturo?)

What part of hiding don't you understand?

I'm actually planning a stealthy intercept of the free Vecturo.

benwheeler · « **Reply #284 on:** July 21, 2015, 03:47 AM »

Well, so long as you just take the Vecturo and don't notice anything that's in the garage- I'll probably have to take that as a win!

Untidy Shop · « **Reply #285 on:** July 22, 2015, 03:48 AM »

Quote from: benwheeler on July 21, 2015, 03:33 AM

(And where's my Vecturo?)

Apparently Ben, Nick has it!

Congratulations Nick. I trust they also shouted you some yogurt.

http://blog.festool.com.au/general-information/vecturo-competition-winner/
-----------
Kev
I note he is from NSW.
Probably one of the Northern Beaches Festool Bretherin.

@benwheeler @Kev

Kev · « **Reply #286 on:** July 22, 2015, 05:29 AM »

Quote from: Untidy Shop on July 22, 2015, 03:48 AM

Quote from: benwheeler on July 21, 2015, 03:33 AM
(And where's my Vecturo?)

Apparently Ben, Nick has it!

Congratulations Nick. I trust they also shouted you some yogurt.
http://blog.festool.com.au/general-information/vecturo-competition-winner/
-----------
Kev
I note he is from NSW.
Probably one of the Northern Beaches Festool Bretherin.

@benwheeler @Kev

Stuff it!

I've been holding back all this time, waiting to see if by some incredible chance I'd win one. Now I'll just have to go and buy one on the rotten things ...

Haven't seen Nick at any of the gatherings ... I get the impression his wife wears the Festool apron!

Untidy Shop · « **Reply #287 on:** August 01, 2015, 03:01 AM »

The astute may have noticed that the C15 Kit now has 5.2 amp batts.

See - http://www.festool.com.au/epages/tooltechnic.sf/en_AU/?ObjectPath=/Shops/tooltechnic/Products/564603/SubProducts/564552

Does this mean that these batteries are available individually?

Can only find 4.2Ah here -

http://www.festool.com.au/epages/tooltechnic.sf/en_AU/?ObjectPath=/Shops/tooltechnic/Categories/cordless-drills-impact-drivers/cordless-drills-acc-consumables/cordless-batteries

I see Shane is selling 18V 4.2ah for US$40.00. If only!

http://festoolownersgroup.com/festool-sales-dealer-area/festool-15v-4-2ah-lithium-ion-batteries-for-$40/

Untidy Shop · « **Reply #288 on:** August 01, 2015, 03:15 AM »

Quote from: Kev on July 22, 2015, 05:29 AM

Quote from: Untidy Shop on July 22, 2015, 03:48 AM
Quote from: benwheeler on July 21, 2015, 03:33 AM
(And where's my Vecturo?)

-----------
Kev
I note he is from NSW.
Probably one of the Northern Beaches Festool Bretherin.
@benwheeler @Kev
... I get the impression his wife wears the Festool apron!

Wouldn't that be nice!
[Ie as regards allowing purchases!]
@Kev

Kev · « **Reply #289 on:** August 01, 2015, 03:51 AM »

Quote from: Untidy Shop on August 01, 2015, 03:15 AM

Quote from: Kev on July 22, 2015, 05:29 AM
Quote from: Untidy Shop on July 22, 2015, 03:48 AM
Quote from: benwheeler on July 21, 2015, 03:33 AM
(And where's my Vecturo?)

-----------
Kev
I note he is from NSW.
Probably one of the Northern Beaches Festool Bretherin.
@benwheeler @Kev
... I get the impression his wife wears the Festool apron!

Wouldn't that be nice!
[Ie as regards allowing purchases!]
@Kev

My better half it pushing me to go and buy a bunch of 36V Stihl gardening gear as I type this .. she wants the pole pruner, blower, hedger and is contemplating the mower. I'll probably draw the line at the mower, but if I instead add an electric chain saw and brush cutter (the chain saw on the pole pruner isn't that big) I can refresh a load of gear that's old (not really), in need of service (not really), boring and noisy (yah, got it).

But !!! I suppose I am curious about the mower. It you stay on top of the garden and keep it "manicured" it's probably a good choice.

To be clear, this is for a suburban lot - I have no delusion about what's needed for a real plot of dirt!!

Untidy Shop · « **Reply #290 on:** August 01, 2015, 07:36 AM »

Quote from: Kev on August 01, 2015, 03:51 AM

Quote from: Untidy Shop on August 01, 2015, 03:15 AM
Quote from: Kev on July 22, 2015, 05:29 AM
Quote from: Untidy Shop on July 22, 2015, 03:48 AM
Quote from: benwheeler on July 21, 2015, 03:33 AM
(And where's my Vecturo?)

-----------
Kev
I note he is from NSW.
Probably one of the Northern Beaches Festool Bretherin.
@benwheeler @Kev
... I get the impression his wife wears the Festool apron!

Wouldn't that be nice!
[Ie as regards allowing purchases!]
@Kev

My better half it pushing me to go and buy a bunch of 36V Stihl gardening gear as I type this .. she wants the pole pruner, blower, hedger and is contemplating the mower. I'll probably draw the line at the mower, but if I instead add an electric chain saw and brush cutter (the chain saw on the pole pruner isn't that big) I can refresh a load of gear that's old (not really), in need of service (not really), boring and noisy (yah, got it).

But !!! I suppose I am curious about the mower. It you stay on top of the garden and keep it "manicured" it's probably a good choice.

To be clear, this is for a suburban lot - I have no delusion about what's needed for a real plot of dirt!!

Do not underestimate that mower as you have only a suburban allotment.

@Kev

Kev · « **Reply #291 on:** August 01, 2015, 04:40 PM »

Quote from: Untidy Shop on August 01, 2015, 07:36 AM

Do not underestimate that mower as you have only a suburban allotment.

The Viking robotic would be much more fun though

Scottan · « **Reply #292 on:** August 03, 2015, 10:10 PM »

Hi all, long time lurker here! Since the price fixing business came in I've refused to buy any new gear at full price. Hence its been a dry few months. Just wondering if anyone has heard any whispers of upcoming promos? I thought the last was a little underwhelming so had my fingers crossed for another starting this month. This is looking more and more unlikely... Thanks

Untidy Shop · « **Reply #293 on:** August 03, 2015, 11:26 PM »

Welcome Scottan.
Where are you living in area - Nth, Sth, East, West?
Looking fwd to seeing some of your projects here.
--------

Yes certainly there appears to be no new promotions yet for Aug, Sept, October. Up until the price fixing we got new product soon after UK, and certainly well before NA.

Just as well they distribute very good tools, because the customer service cracks are now starting to appear. Read recent posts on this thread re - fixed pricing and apparently some tightening of dealer margins through direct internet sales, lack of/delayed promotions (but to be fair there have been more competitions), no true specials (apart from the Kapex going down in price, but not to previous discounting price, at introduction of price fixing), delayed release of new product and repair delays.

@Scottan @Kev

Kev · « **Reply #294 on:** August 03, 2015, 11:57 PM »

[Welcome] Scottan.

It's amazing how some businesses seem to be failure proof as long as you apply common sense.

... about here we're likely to get examples of how uncommon "common sense" really is !

mike68au · « **Reply #295 on:** August 04, 2015, 07:40 AM »

There will be a new Catalogue released shortly ( I was given one today from my rep ) which will run till the end of October.

Looking over it there a Bonus batteries with Cordless tools (4.2Ah )
There are also Bonus Limited Edition 90 year systainers in Blue with select tools ( Actually a lot of corded tools )

Pricing seems to retail as expected

There is also the new Cordless Circular Saw. HKC 55 and C18

I have a demo of of the HKC 55 for the next few days, ( helping the local rep at a Tool show this weekend so i get to play early ) and after a quick play with it today I'm very impressed. It really takes the Circular saw to a new level.

I believe we it will be available in September along with the C18

DB10 · « **Reply #296 on:** August 04, 2015, 07:41 AM »

Greetings Scottan,
I Was just thinking the other day that since the price fixing has come in I don't think I've made any Festool purchases other than a few consumables.
This hasn't been a conscious decision of mine as there will always be a wish list but there just isn't any urgency at the moment.
Maybe a good promotion might make me more proactive with the spending.
I'm guessing since there hasn't been any promotions for a while, that price fixing hasn't really effected Festool sales.

Scottan · « **Reply #297 on:** August 04, 2015, 07:54 AM »

Thanks for the welcome all

. Also thanks Mike for the info (glad we should be seeing something soon)

Quote from: Untidy Shop on August 03, 2015, 11:26 PM

Welcome Scottan.
Where are you living in area - Nth, Sth, East, West?

Currently in Hervey Bay QLD, moved up not long ago from the Sunshine Coast.

- Scott

mike68au · « **Reply #298 on:** August 04, 2015, 07:57 AM »

Yes welcome Scottan.... Kinda skipped saying that.

Untidy Shop · « **Reply #299 on:** August 04, 2015, 08:02 AM »