Author Topic: One for the Aussies... (Read 424709 times)

Richard83 · « **on:** May 02, 2014, 10:20 PM »

10% off EVERYTHING in May at Carba-Tec

What's that America? 10% off only dominos?!

Aussies do it better

Kev · « **Reply #1 on:** May 03, 2014, 03:14 AM »

Quote from: Richard83 on May 02, 2014, 10:20 PM

10% off EVERYTHING in May at Carba-Tec

What's that America? 10% off only dominos?!

Aussies do it better

Oh dear

... and they sell Festool

I'm going to be curious how that goes down with Tooltechnic and the "fixed price" Festool credo

Reiska · « **Reply #2 on:** May 03, 2014, 05:03 AM »

Say bye, bye to you credit card cool off ;-P

I see a TSC55 in your near future, lol.

Kev · « **Reply #3 on:** May 03, 2014, 05:25 AM »

Quote from: Reiska on May 03, 2014, 05:03 AM

Say bye, bye to you credit card cool off ;-P

I see a TSC55 in your near future, lol.

May is looking frightening

I was seriously considering swapping my A4 for an SQ5 before our June 30 financial year end ... just had the A4 detailed and ordered new wheels and tyres instead!

There's some amazing Metabo specials on at the moment, this Carbatec promo has me looking as at bucket load of Leigh gear and apart from a new road bike, I was considering an e-bike

April turned out to be a $10K toy month, May is looking like a cash-flow disaster month

(also need a new pool heater).

Richard83 · « **Reply #4 on:** May 03, 2014, 07:07 AM »

Don't worry fellas... Tax return will be in soon to pay off that credit card!

Untidy Shop · « **Reply #5 on:** May 03, 2014, 07:38 AM »

Quote from: Richard83 on May 03, 2014, 07:07 AM

Don't worry fellas... Tax return will be in soon to pay off that credit card!

Mmmmmmmmmmmmm!!

2

Reiska · « **Reply #6 on:** May 03, 2014, 10:05 AM »

I blew it all in April (Incra LS Supersystem, MFT3-VL, Precision plate, Precision parallel guides, a Performer JC70 trike with 250W electrics, Wifes long weekend to Switzerland...) Annual bonus came and went

Thank goodness they don't seem to have any specials here at the moment

mike68au · « **Reply #7 on:** May 03, 2014, 11:18 AM »

I had to force myself to stay away today..... i was less than 100m from Carba-tec. Need to put new wheels and tyres on the Van first.

Psych101 · « **Reply #8 on:** May 03, 2014, 07:28 PM »

Quote from: Richard83 on May 02, 2014, 10:20 PM

10% off EVERYTHING in May at Carba-Tec

What's that America? 10% off only dominos?!

Aussies do it better

Not really a discount given their already premium prices on festool more than 10% more than other options in Australia. Plus they put their prices up significantly on everything else recently too.

Untidy Shop · « **Reply #9 on:** May 04, 2014, 03:13 AM »

Quote from: Psych101 on May 03, 2014, 07:28 PM

Quote from: Richard83 on May 02, 2014, 10:20 PM
10% off EVERYTHING in May at Carba-Tec

What's that America? 10% off only dominos?!

Aussies do it better

Not really a discount given their already premium prices on festool more than 10% more than other options in Australia. Plus they put their prices up significantly on everything else recently too.

Exactly,!

bryan1982 · « **Reply #10 on:** May 04, 2014, 06:40 AM »

I dont buy off them because of there customer service and lack of comunication when items are out of stock and on back order

No more orders from me

Cheers

Bryan

Richard83 · « **Reply #11 on:** May 04, 2014, 10:37 PM »

Ha!

Well turns out you guys were right... What a disgrace Carba-tec (Perth) is!!

So I go there this morning to pick up the items I wanted and notice on their whiteboard they have a little * under the "Massive 10% off EVERYTHING".... *Excludes power tools!!!

Hmmm I thought...

Went in and the first thing on my list was the domino assortment systainer. I didn't even consider it a problem because it's obviously not a power tool... So wrong! "Oh no, that's not included in the sale cause it's a power tool accessory"... Exactly I say, it's not a power tool! "No, because it's an accessory of a power tool it's not included"

Incredulous I moved on... "OK, so the next thing I want is a CT-17 extractor, they must be included because they're on sale on your website". Reply was "no, that's a power tool as well" so I show him his own website where it clearly shows the 10% off.
http://www.carbatec.com.au/festool-ct-36-dust-extractor_c20208
"Oh ok, I'll check with the boss" he says

Comes back and says "I've checked with the boss and he says that the sale is only in Brisbane"!!!

Stupidly I continued arguing! Reminded him that the website is Australia-wide, not Brisbane specific blah blah... In the end I just shook my head and walked out...

In conclusion, Carba-Tec Perth = frauds!

That's my third dealing with three different local Fedtool dealers... 2 were horrendous, one was just average.
Why would I bother paying a premium for 'service' which is just bad?!
Might aswell buy from UK... Can't say I didn't try!

Kev · « **Reply #12 on:** May 04, 2014, 10:55 PM »

Quote from: Richard83 on May 04, 2014, 10:37 PM

Ha!

Well turns out you guys were right... What a disgrace Carba-tec (Perth) is!!

So I go there this morning to pick up the items I wanted and notice on their whiteboard they have a little * under the "Massive 10% off EVERYTHING".... *Excludes power tools!!!

Hmmm I thought...

Went in and the first thing on my list was the domino assortment systainer. I didn't even consider it a problem because it's obviously not a power tool... So wrong! "Oh no, that's not included in the sale cause it's a power tool accessory"... Exactly I say, it's not a power tool! "No, because it's an accessory of a power tool it's not included"

Incredulous I moved on... "OK, so the next thing I want is a CT-17 extractor, they must be included because they're on sale on your website". Reply was "no, that's a power tool as well" so I show him his own website where it clearly shows the 10% off.
http://www.carbatec.com.au/festool-ct-36-dust-extractor_c20208
"Oh ok, I'll check with the boss" he says

Comes back and says "I've checked with the boss and he says that the sale is only in Brisbane"!!!

Stupidly I continued arguing! Reminded him that the website is Australia-wide, not Brisbane specific blah blah... In the end I just shook my head and walked out...

In conclusion, Carba-Tec Perth = frauds!

That's my third dealing with three different local Fedtool dealers... 2 were horrendous, one was just average.
Why would I bother paying a premium for 'service' which is just bad?!
Might aswell buy from UK... Can't say I didn't try!

Sounds like a Monty Python skit

Kev · « **Reply #13 on:** May 04, 2014, 11:00 PM »

Just looked at the Carba tec website, nothing indicates any exclusions on locations or product types / ranges.

Did you try on the 1800 658 111 ordering number? (common to the east coast)

Mike B · « **Reply #14 on:** May 05, 2014, 12:01 AM »

Not surprised Carbatec Perth are doing this. They almost always fall back on the "We are just a franchise store - not the same as the Eastern States stores" excuse. I'm sure it all makes sense to them with cost of shipping etc, but it gets tired really quick. It saddens me that that is the best (last) store Perth has for all things woodwork...

I'm more curious as to why Festool Australia hasn't pushed out a new specials catalogue, they are usually pretty reliable every three months.

Untidy Shop · « **Reply #15 on:** May 05, 2014, 12:45 AM »

Quote from: Mike B on May 05, 2014, 12:01 AM

Not surprised Carbatec Perth are doing this. They almost always fall back on the "We are just a franchise store - not the same as the Eastern States stores" excuse. I'm sure it all makes sense to them with cost of shipping etc, but it gets tired really quick. It saddens me that that is the best (last) store Perth has for all things woodwork...

I'm more curious as to why Festool Australia hasn't pushed out a new specials catalogue, they are usually pretty reliable every three months.

Yes, I declined a bag with some accessory purchases last week, at my friendly dealer, because there were no 'new' Festool brochures enclosed. The sales rep was also puzzled re a delay of 'specials'.

Re Carbatec, I have not heard from them for three months re an inquiry about ParfDogs and when I last checked I could not find them on their website. Do not need them yet fortunately. Will probably end up internet ordering direct from LV.

mike68au · « **Reply #16 on:** May 05, 2014, 01:29 AM »

Quote from: Richard83 on May 04, 2014, 10:37 PM

Ha!

Well turns out you guys were right... What a disgrace Carba-tec (Perth) is!!

So I go there this morning to pick up the items I wanted and notice on their whiteboard they have a little * under the "Massive 10% off EVERYTHING".... *Excludes power tools!!!

Hmmm I thought...

Went in and the first thing on my list was the domino assortment systainer. I didn't even consider it a problem because it's obviously not a power tool... So wrong! "Oh no, that's not included in the sale cause it's a power tool accessory"... Exactly I say, it's not a power tool! "No, because it's an accessory of a power tool it's not included"

Incredulous I moved on... "OK, so the next thing I want is a CT-17 extractor, they must be included because they're on sale on your website". Reply was "no, that's a power tool as well" so I show him his own website where it clearly shows the 10% off.
http://www.carbatec.com.au/festool-ct-36-dust-extractor_c20208
"Oh ok, I'll check with the boss" he says

Comes back and says "I've checked with the boss and he says that the sale is only in Brisbane"!!!

Stupidly I continued arguing! Reminded him that the website is Australia-wide, not Brisbane specific blah blah... In the end I just shook my head and walked out...

In conclusion, Carba-Tec Perth = frauds!

That's my third dealing with three different local Fedtool dealers... 2 were horrendous, one was just average.
Why would I bother paying a premium for 'service' which is just bad?!
Might aswell buy from UK... Can't say I didn't try!

What you describe there Richard is essentially the same level of service i have received in the past from them, and all so the real reason i choose not to visit them when i was so close last week.
I went i there once to get a Sys-lite since they had it in stock, but it was listed at $299. I said to the guy the Festool Catalogue shows it at $219, he then just proceeds to bitch and complain how Festool tells them nothing. Sorry mate but thats your duty to know what specials are on and the prices.... in the end he gave it to me for the $219 though, so i was happy.

The thing that got mime thinking about the Domino Assortment he's stating that it is an " Accessory of a power tool" well then that would exclude nearly everything Festool does since most items are accessories to tools.

Sandpaper is a accessory to a Sander would that be excluded?
Dominos would be no different to sandpaper they are a consumable not an accessory!

The boys at Beyond Tools have always been fantastic.... so hopefully they can give you the service your deserve.

Kev · « **Reply #17 on:** May 05, 2014, 01:47 AM »

I've been led to believe that Festool Australia probably won't do a Q2 promo, just a late May/June EOFYS (end of financial year sale) to clear older stocks in readiness for new products and newly packaged products (think Protools and cordless tools pre 4.2Ah batteries clearout). So don't expect a flyer yet.

Back on CarbaTec - thing I hate about them is the fact that their OS suppliers are loyal (brands like Leigh), yet you'd get better pricing and service if you ordered direct (use shipito.com if you do consider this, but keep the lots under $1K)

BTW, if you want big Asian made machinery for any reason, consider Hare and Forbes - deffo not CarbaTec.

Mike B · « **Reply #18 on:** May 05, 2014, 03:27 AM »

Quote from: Kev on May 05, 2014, 01:47 AM

I've been led to believe that Festool Australia probably won't do a Q2 promo, just a late May/June EOFYS (end of financial year sale) to clear older stocks in readiness for new products and newly packaged products (think Protools and cordless tools pre 4.2Ah batteries clearout). So don't expect a flyer yet.

4.2Ah batteries? Finally one can hope...

Quote from: Kev on May 05, 2014, 01:47 AM

Back on CarbaTec - thing I hate about them is the fact that their OS suppliers are loyal (brands like Leigh), yet you'd get better pricing and service if you ordered direct (use shipito.com if you do consider this, but keep the lots under $1K)

So true unfortunately. I'm all for supporting local business but when the mark-ups are so high and the service so poor I can't bring myself to support them any more. Early on I would let Carbatec order LV stuff that was out of stock and the delays were atrocious and communication worse. 2-3 months easily.

These day I just order from LV direct and I'm still 10-20% under with shipping if I do a larger order.

Litch · « **Reply #19 on:** May 05, 2014, 04:00 AM »

Re Carbatec, I have not heard from them for three months re an inquiry about ParfDogs and when I last checked I could not find them on their website. Do not need them yet fortunately. Will probably end up internet ordering direct from LV.

[/quote]

I havent been in Carbatec for a couple months. I have not been that impressed when I have. However, on the subject of parf dogs. I did pick up some up from them last time I was in. It took them about a week to arrive and the cost was about $49 for both the large and small ones

Untidy Shop · « **Reply #20 on:** May 05, 2014, 04:09 AM »

I wonder if LeeValley are reading this.

Reading this thread down the page, you will find most of the regular AUS FOG members collectively unmpressed with your Australian distributor for Veritas and LV tools. Interesting!!

Larso · « **Reply #21 on:** May 05, 2014, 04:59 AM »

Yep unfortunately Carba tec have got lazy because of the monopoly they have with some brands,I used to purchase from them all the time but the out of stock delays, poor response to enquires and generally lack of giving a SH*T has turned me off.

I am lucky in that my job(builder) is also my hobby and i am not generally a price sensitive purchaser, I buy just about everything (tool,jig etc)that takes my fancy so they dont have to work very hard to get my business but even common courtesy is lacking from these guys.

Online from O/S is usually cheaper more reliable and incredibly most often quicker.

Kev · « **Reply #22 on:** May 05, 2014, 05:09 AM »

Quote from: Larso on May 05, 2014, 04:59 AM

Yep unfortunately Carba tec have got lazy because of the monopoly they have with some brands,I used to purchase from them all the time but the out of stock delays, poor response to enquires and generally lack of giving a SH*T has turned me off.

I am lucky in that my job(builder) is also my hobby and i am not generally a price sensitive purchaser, I buy just about everything (tool,jig etc)that takes my fancy so they dont have to work very hard to get my business but even common courtesy is lacking from these guys.

Online from O/S is usually cheaper more reliable and incredibly most often quicker.[/b]

What a fabulous world we'd live in if we could either standardise on mains power, or produce tools that didn't care.

On that, I'm amazed that some company hasn't produced a range of compact power converter modules that would allow manufacturers to "internationalise" their tools easily. I'm visualising high, medium and low current modules that accept variable voltage and frequency in and output a voltage specific to the manufacturers standard. It's gotta be doable if the volume market can be created ...

Untidy Shop · « **Reply #23 on:** May 05, 2014, 07:54 AM »

Quote from: Kev on May 05, 2014, 05:09 AM

Quote from: Larso on May 05, 2014, 04:59 AM
Yep unfortunately Carba tec have got lazy because of the monopoly they have with some brands,I used to purchase from them all the time but the out of stock delays, poor response to enquires and generally lack of giving a SH*T has turned me off.

I am lucky in that my job(builder) is also my hobby and i am not generally a price sensitive purchaser, I buy just about everything (tool,jig etc)that takes my fancy so they dont have to work very hard to get my business but even common courtesy is lacking from these guys.

Online from O/S is usually cheaper more reliable and incredibly most often quicker.[/b]

What a fabulous world we'd live in if we could either standardise on mains power, or produce tools that didn't care.

On that, I'm amazed that some company hasn't produced a range of compact power converter modules that would allow manufacturers to "internationalise" their tools easily. I'm visualising high, medium and low current modules that accept variable voltage and frequency in and output a voltage specific to the manufacturers standard. It's gotta be doable if the volume market can be created ...

If you mean smart modules within the tool Kev, that is a great idea. And with Festool you would only have to have the correct plug it lead for your country.

Kev · « **Reply #24 on:** May 05, 2014, 09:43 AM »

Quote from: Untidy Shop on May 05, 2014, 07:54 AM

Quote from: Kev on May 05, 2014, 05:09 AM
Quote from: Larso on May 05, 2014, 04:59 AM
Yep unfortunately Carba tec have got lazy because of the monopoly they have with some brands,I used to purchase from them all the time but the out of stock delays, poor response to enquires and generally lack of giving a SH*T has turned me off.

I am lucky in that my job(builder) is also my hobby and i am not generally a price sensitive purchaser, I buy just about everything (tool,jig etc)that takes my fancy so they dont have to work very hard to get my business but even common courtesy is lacking from these guys.

Online from O/S is usually cheaper more reliable and incredibly most often quicker.[/b]

What a fabulous world we'd live in if we could either standardise on mains power, or produce tools that didn't care.

On that, I'm amazed that some company hasn't produced a range of compact power converter modules that would allow manufacturers to "internationalise" their tools easily. I'm visualising high, medium and low current modules that accept variable voltage and frequency in and output a voltage specific to the manufacturers standard. It's gotta be doable if the volume market can be created ...

If you mean smart modules within the tool Kev, that is a great idea. And with Festool you would only have to have the correct plug it lead for your country.

Exactly!

Untidy Shop · « **Reply #25 on:** May 05, 2014, 10:07 AM »

Quote from: Kev on May 05, 2014, 09:43 AM

Quote from: Untidy Shop on May 05, 2014, 07:54 AM
Quote from: Kev on May 05, 2014, 05:09 AM
Quote from: Larso on May 05, 2014, 04:59 AM
Yep unfortunately Carba tec have got lazy because of the monopoly they have with some brands,I used to purchase from them all the time but the out of stock delays, poor response to enquires and generally lack of giving a SH*T has turned me off.

I am lucky in that my job(builder) is also my hobby and i am not generally a price sensitive purchaser, I buy just about everything (tool,jig etc)that takes my fancy so they dont have to work very hard to get my business but even common courtesy is lacking from these guys.

Online from O/S is usually cheaper more reliable and incredibly most often quicker.[/b]

What a fabulous world we'd live in if we could either standardise on mains power, or produce tools that didn't care.

On that, I'm amazed that some company hasn't produced a range of compact power converter modules that would allow manufacturers to "internationalise" their tools easily. I'm visualising high, medium and low current modules that accept variable voltage and frequency in and output a voltage specific to the manufacturers standard. It's gotta be doable if the volume market can be created ...

If you mean smart modules within the tool Kev, that is a great idea. And with Festool you would only have to have the correct plug it lead for your country.

Exactly!

And maybe, just maybe, our Nth American friends would suffer less from NAINA!

Reiska · « **Reply #26 on:** May 05, 2014, 10:12 AM »

Well, every computer has a universal power supply so I'm sure building universal motors should be doable but if you try to stick the transformer coils in a tool with high wattage you are introducing a lot of extra heat from the transformation and weight of the coils.

Untidy Shop · « **Reply #27 on:** May 06, 2014, 08:12 AM »

Quote from: Reiska on May 05, 2014, 10:12 AM

Well, every computer has a universal power supply so I'm sure building universal motors should be doable but if you try to stick the transformer coils in a tool with high wattage you are introducing a lot of extra heat from the transformation and weight of the coils.

Yes, but what if Festool developed an 'intelligent motor' that could run on multiple power supplies due to chip control. This motor could consequently also deal with long extension cords and power fluctuations, particularly in remote areas or from portable generators.

Reiska, my ignorance beyond the basic physics of electrical conductivity gives me the advantage of challenging the preconceptions of those who really know.

I still think Kev is on to something here.

Best wishes.

Untidy Shop · « **Reply #28 on:** June 24, 2014, 06:24 PM »

Assuming that this thread can continue its multiple topics.

Rail Saw in Festool livery (not PROTOOL) is now on Festool AUST website.

http://www.festool.com.au/epages/tooltechnic.sf/en_AU/?ObjectPath=/Shops/tooltechnic/Products/767995/SubProducts/767995

No sign yet of new expected drills.

mike68au · « **Reply #29 on:** June 24, 2014, 07:37 PM »

I did find the PDC/18 on the site, even though its not listed with the other drills, it's on the main page you just have to scroll sideways:

http://www.festool.com.au/epages/tooltechnic.sf/en_AU/?ObjectPath=/Shops/tooltechnic/Products/768928/SubProducts/768928

After some conversations at a tool show last week i was told the BHC18 still looks on track for mid August and were also getting the TSC55.... Possibly even as a Skin