Author Topic: One for the Aussies... (Read 410969 times)

Kev · « **Reply #510 on:** January 01, 2016, 12:14 AM »

Quote from: Untidy Shop on December 31, 2015, 08:46 PM

http://www.festool.com.au/WebRoot/Store/Shops/tooltechnic/MediaGallery/files/campaigns/Festool_Jan-

@Untidy Shop

Am I reading the brochure correctly?

Container Boxes
Plastic container box 60x60x71/6 SYS-SB | 500066 | $19
Plastic container box 60x120x71/4 SYS-SB | 500067 | $23
Plastic container box 180x120x71/2 SYS-SB | 500068 | $25

For stupid little plastic boxes ... does the /n mean you get n for the $'s ?

Cripes!!

Untidy Shop · « **Reply #511 on:** January 01, 2016, 12:22 AM »

Quote from: Kev on January 01, 2016, 12:14 AM

Quote from: Untidy Shop on December 31, 2015, 08:46 PM
http://www.festool.com.au/WebRoot/Store/Shops/tooltechnic/MediaGallery/files/campaigns/Festool_Jan-

@Untidy Shop

Am I reading the brochure correctly?

Container Boxes
Plastic container box 60x60x71/6 SYS-SB | 500066 | $19
Plastic container box 60x120x71/4 SYS-SB | 500067 | $23
Plastic container box 180x120x71/2 SYS-SB | 500068 | $25

For stupid little plastic boxes ... does the /n mean you get n for the $'s ?

Cripes!!

Yes Kev you are; it's a continuation of their 'Basic Tool +' marketing concept.

Looked a reasonable unit until I too realised the actual internal structure was extra!

Of course they would say they are providing flexibility.

@Kev

Grakat · « **Reply #512 on:** January 05, 2016, 12:02 AM »

Silly question......

I know the tools cannot be purchased through Amazon et al, but what about the accessories. Some of the accessories appear to be cheaper on Amazon et al than they do through Tooltechnics.

Regards
Graham

Kev · « **Reply #513 on:** January 05, 2016, 01:26 AM »

Quote from: Grakat on January 05, 2016, 12:02 AM

Silly question......

I know the tools cannot be purchased through Amazon et al, but what about the accessories. Some of the accessories appear to be cheaper on Amazon et al than they do through Tooltechnics.

Regards
Graham

Yes and Yes.

If shipping is an issue, use a service like shipito.com

Careful on exchange rates and shipping charges ... and be aware of the $1K point as which you'll get stung coming into Oz.

In all honesty it ends up being marginal compared to walking into a shop and waving the cc.

Grakat · « **Reply #514 on:** January 05, 2016, 05:01 AM »

Fair enough.

I guess that I need to judge each case on its individual merits. There are some things like the quick action clamps that you can almost get 2 for the price of one, as they are $89.00 each locally.

Regards
Graham

Kev · « **Reply #515 on:** January 05, 2016, 05:48 AM »

Quote from: Grakat on January 05, 2016, 05:01 AM

Fair enough.

I guess that I need to judge each case on its individual merits. There are some things like the quick action clamps that you can almost get 2 for the price of one, as they are $89.00 each locally.

Regards
Graham

A few years back, buying Festool accessories and consumables from the US made A LOT of sense. I got several big boxes full of "stuff" back then. The crash of the Aussie dollar relative to the $US has made it less attractive. It's also far less attractive from UK/Europe.

There's several US manufactured things I looking at buying but I'm hesitant as I don't think it's the optimal time to buy if I don't have an immediate need.

DB10 · « **Reply #516 on:** January 05, 2016, 07:09 AM »

Quote from: Kev on January 05, 2016, 05:48 AM

Quote from: Grakat on January 05, 2016, 05:01 AM
Fair enough.

I guess that I need to judge each case on its individual merits. There are some things like the quick action clamps that you can almost get 2 for the price of one, as they are $89.00 each locally.

Regards
Graham

A few years back, buying Festool accessories and consumables from the US made A LOT of sense. I got several big boxes full of "stuff" back then. The crash of the Aussie dollar relative to the $US has made it less attractive. It's also far less attractive from UK/Europe.

There's several US manufactured things I looking at buying but I'm hesitant as I don't think it's the optimal time to buy if I don't have an immediate need.

As @Kev mentioned a few years ago when the Ausie dollar was high it was an attractive proposition to purchase from overseas. But now it hardly seems worth the bother especially for items like clamps. When you factor in the airmail charges and possible long wait because the overseas dealer says he has something in stock and he doesn't and then you find out the item you ordered is on back order with Germany and then add to that the risk of items just not turning up, suddenly popping into a local store and picking things up becomes pretty hassle free.

For me now I would only order from overseas if it was an item that I really wanted and was just not available in Australia.

doctr-dan · « **Reply #517 on:** January 06, 2016, 03:58 AM »

Festool hasn't made it great for shops seller there products have they....

Other than hopefully the shop person can answer a question a question or two you may have or advise this way or that way but other than that why wouldn't you just order it from festool direct and have it delivered to your door.

Eg, I could order the ctl sys and probably have it delivered to my door by Thursday, maybe Friday at the latest or I can have the closest festool dealer hold one for me when they come in , maybe Friday and then drive 35 mins each way

Kev · « **Reply #518 on:** January 06, 2016, 05:27 AM »

Quote from: doctr-dan on January 06, 2016, 03:58 AM

Festool hasn't made it great for shops seller there products have they....

Other than hopefully the shop person can answer a question a question or two you may have or advise this way or that way but other than that why wouldn't you just order it from festool direct and have it delivered to your door.

Eg, I could order the ctl sys and probably have it delivered to my door by Thursday, maybe Friday at the latest or I can have the closest festool dealer hold one for me when they come in , maybe Friday and then drive 35 mins each way

I'm still incredibly surprised that Festool Germany haven't smacked Tooltechnic for effectively competing directly with it's resellers. Can't imagine any new retailer choosing to range Festool in Australia under their current model ... I certainly wouldn't bother!

DB10 · « **Reply #519 on:** January 06, 2016, 05:38 AM »

Quote from: doctr-dan on January 06, 2016, 03:58 AM

Festool hasn't made it great for shops seller there products have they....

Other than hopefully the shop person can answer a question a question or two you may have or advise this way or that way but other than that why wouldn't you just order it from festool direct and have it delivered to your door.

Eg, I could order the ctl sys and probably have it delivered to my door by Thursday, maybe Friday at the latest or I can have the closest festool dealer hold one for me when they come in , maybe Friday and then drive 35 mins each way

Festool Aus has thrown a few crumbs to their dealers by way of giving them a small commission on your online sales, you might notice when you buy online you have to nominate a dealer, this usually equates to your local dealer and they will then pick up some commission, all part of the price fixing agreement that came in last year.
But I agree with you when you factor in an hours drive and fuel it can be just easier and cheaper just to place an order online and sometimes just as quick.

Michael1960 · « **Reply #520 on:** January 06, 2016, 06:52 AM »

If you buy online directly from Festool Australia and you need warranty service will Festool organise pick up from your home / place of business? I would not want to take it to a retailer when I bought on line. Why should a dealer support me when they are not involved in the transaction. In any case my nearest dealer is a pretty ordinary outfit....

Untidy Shop · « **Reply #521 on:** January 06, 2016, 07:08 AM »

As a consequence of Festool Aust providing Internet sales, and now fixed retail prices, some dealers are now offering free freight with many purchases -

I prefer the dealer experience and the interface with a salesperson. Moreover, the delivery of Festool items at the front door would only lead to domestic grief!

@Kev. @Michael1960 @DB10 @doctr-dan @Grakat

Bohdan · « **Reply #522 on:** January 06, 2016, 08:20 AM »

Quote from: Michael1960 on January 06, 2016, 06:52 AM

If you buy online directly from Festool Australia and you need warranty service will Festool organise pick up from your home / place of business? I would not want to take it to a retailer when I bought on line. Why should a dealer support me when they are not involved in the transaction. In any case my nearest dealer is a pretty ordinary outfit....

My info is that the dealer that you nominated gets a slice and is therefor the one required to handle the warranty claim.

Holmz · « **Reply #523 on:** January 06, 2016, 11:51 AM »

Quote from: Bohdan on January 06, 2016, 08:20 AM

Quote from: Michael1960 on January 06, 2016, 06:52 AM
If you buy online directly from Festool Australia and you need warranty service will Festool organise pick up from your home / place of business? I would not want to take it to a retailer when I bought on line. Why should a dealer support me when they are not involved in the transaction. In any case my nearest dealer is a pretty ordinary outfit....

My info is that the dealer that you nominated gets a slice and is therefor the one required to handle the warranty claim.

Are you an optimist or a realist?

Bohdan · « **Reply #524 on:** January 06, 2016, 05:39 PM »

Quote from: Holmz on January 06, 2016, 11:51 AM

Quote from: Bohdan on January 06, 2016, 08:20 AM
Quote from: Michael1960 on January 06, 2016, 06:52 AM
If you buy online directly from Festool Australia and you need warranty service will Festool organise pick up from your home / place of business? I would not want to take it to a retailer when I bought on line. Why should a dealer support me when they are not involved in the transaction. In any case my nearest dealer is a pretty ordinary outfit....

My info is that the dealer that you nominated gets a slice and is therefor the one required to handle the warranty claim.

Are you an optimist or a realist?

Info supplied by a dealer.

DB10 · « **Reply #525 on:** January 06, 2016, 07:35 PM »

Quote from: Michael1960 on January 06, 2016, 06:52 AM

If you buy online directly from Festool Australia and you need warranty service will Festool organise pick up from your home / place of business? I would not want to take it to a retailer when I bought on line. Why should a dealer support me when they are not involved in the transaction. In any case my nearest dealer is a pretty ordinary outfit....

My understanding is the same as Bohdan's, so that means if you buy lets say an RO 150 on line and your tool needs to go back to service for repair, it will be down to you to get the RO 150 back to your nominated store. They then contact Festool, who send a courier out to collect your tool from the store, well that's how it works in theory in reality there is a lot that can go wrong.

Holmz · « **Reply #526 on:** January 06, 2016, 10:59 PM »

Yeah - my point was looking forward to the repair...

When I sent the Ct26 in they shipped it well south of Perth.
That added yet another week to get it back.

DB10 · « **Reply #527 on:** January 07, 2016, 12:49 AM »

@Holmz sounds like your experience has been on par with mine, that's why I mentioned in theory this is how it should work.
The reality can be completely different as I found out the hard way.
I dropped my TSC 55 off at my not so local dealer for repair. After nearly three weeks had passed and there was no word on how things were going I phoned Festool service to find out the latest news, they informed me that they had not received my saw into their service Centre for repair. Apparently the courier company had not picked my saw up from the dealer and my saw got put out into the back of the shop and covered with other boxes and forgotten about. Anyway after my saw eventually got picked up and was repaired another couple of weeks had passed and I received my saw back to me.
In fairness once the mistake was discovered my saw when it was repaired was sent back to my home address via over night post and not back to the dealership thank goodness.

Holmz · « **Reply #528 on:** January 07, 2016, 01:08 AM »

In theory the repair on my Mafell tools would problematic, but I doubt I need to progress past a theoretical chin scratching.

People talk about the great repair and warranty on Festool gear.
That should be more theoretical than experiential, and not an expectation that it will certainly be required in due time.

"Up to me to get it back to my nearest store", is 1600+km in any direction.
At that point I might as well order a new one right from Germany, as I can get stuff couriered around the world faster than from the Eastern suburbs to most other states.

Luckily the courier picked up my CT26 and returned it, and I did not need to drive interstate.

Untidy Shop · « **Reply #529 on:** January 07, 2016, 04:04 AM »

Ah, the 'tyranny of distance'!
A problem throughout both black and white Australian History!

Even my dealer is an hour and half drive away.

@Holmz @DB10

Quote from: Holmz on January 07, 2016, 01:08 AM

In theory the repair on my Mafell tools would problematic, but I doubt I need to progress past a theoretical chin scratching.

People talk about the great repair and warranty on Festool gear.
That should be more theoretical than experiential, and not an expectation that it will certainly be required in due time.

"Up to me to get it back to my nearest store", is 1600+km in any direction.
At that point I might as well order a new one right from Germany, as I can get stuff couriered around the world faster than from the Eastern suburbs to most other states.

Luckily the courier picked up my CT26 and returned it, and I did not need to drive interstate.

Kev · « **Reply #530 on:** January 07, 2016, 04:36 AM »

@Untidy Shop

I wish mine was further away

Untidy Shop · « **Reply #531 on:** January 07, 2016, 05:36 AM »

Quote from: Kev on January 07, 2016, 04:36 AM

@Untidy Shop
I wish mine was further away

Oh, Really !!?

@Kev
@Cheese

Holmz · « **Reply #532 on:** January 07, 2016, 09:04 AM »

Quote from: Kev on January 07, 2016, 04:36 AM

@Untidy Shop

I wish mine was further away

I like it Kev.

Talked the Mrs and Daughter into stopping at a shop 2 days ago.
The Mrs said, "That looks nice" (eyeing the Kapex with table and out feed).

Grakat · « **Reply #533 on:** January 10, 2016, 02:56 AM »

Hi everybody,

Just had a look online at the new price for the RO150 in a Systainer. It's a dollar shy of $1000.00

This is the tool I have always wanted, it's a bugged that TTS have allowed their price fixing arrangement to gouge us more. I previously wrote to the ACCC and said that TTS were not in essence offering the superior sales experience that they have promised in their submission. I have not heard of any Festool clinics in Sydney, and I have never had a Festool product demo'd to me prior to purchase.

I might be asking a bit much......but to me a superior sales experience involves all those things. Miele, who operate on the same model, do clinics all the time.

However I am now registered with the ACCC as an interested party and will be able to make a submission if TTS seek renewal. According to the ACCC there were no dissenters to the price fixing arrangement. I would like to suggest that others make themselves known to ACCC and voice their concerns.

Rant over, off to put some vodka in the Green Kool Aid lol

Regards
Graham

DB10 · « **Reply #534 on:** January 10, 2016, 03:39 AM »

I guess most of us have got used to it by now, but it doesn't mean we like it.

They (TTS) have taken the sport out of buying new Festools, who doesn't like to find what their looking for cheaper somewhere else from another dealer that you trust. I'd never just go to my local dealer if I was say buying a Dewalt, I would have a good search around first to see what's on offer, then maybe give the local guy a chance to match this price, just like I would if I was purchasing a new fridge.
Shame on the A triple C

Michael1960 · « **Reply #535 on:** January 10, 2016, 05:42 AM »

Quote from: DB10 on January 10, 2016, 03:39 AM

I guess most of us have got used to it by now, but it doesn't mean we like it.

They (TTS) have taken the sport out of buying new Festools, who doesn't like to find what their looking for cheaper somewhere else from another dealer that you trust. I'd never just go to my local dealer if I was say buying a Dewalt, I would have a good search around first to see what's on offer, then maybe give the local guy a chance to match this price, just like I would if I was purchasing a new fridge.
Shame on the A triple C

Fully agree about price fixing taking the sport out of buying new Festools. It's no fun any more!!!
If TTS are really trying to protect the sales efforts of hard working dealers against so called 'free riding' by other retailers why are they conducting their own on line sales. I strongly suspect the nominated dealer does not make much out of the sales. Also, why are accessories and consumables such as sandpaper, domino cutters, blades, dust extractor bags, spare parts etc also subjected to price fixing? How does the free riding codswallop apply here? I am still a Festool fan - just don't like the local distribution model.

Untidy Shop · « **Reply #536 on:** January 10, 2016, 07:32 AM »

@Grakat

Graham, how did you register with the ACCC? If they could only read some elements of this thread!

I am sure that many who have contributed here would like to give them an 'earful' either collectively or as individuals.

@DB10

Quote from: DB10 on January 10, 2016, 03:39 AM

I guess most of us have got used to it by now, but it doesn't mean we like it.

They (TTS) have taken the sport out of buying new Festools, who doesn't like to find what their looking for cheaper somewhere else from another dealer that you trust. I'd never just go to my local dealer if I was say buying a Dewalt, I would have a good search around first to see what's on offer, then maybe give the local guy a chance to match this price, just like I would if I was purchasing a new fridge.
Shame on the A triple C

Spot on.
Although in the past my favourite dealer usually offered the best price. Even now they seem to be able to occasionally offer some discount on accessories such as sandpaper.
_______________________

Grakat · « **Reply #537 on:** January 10, 2016, 03:58 PM »

Hi there

I wrote to them and voiced my complaints about the issue, and how they had allowed a price fixing agreement to come into place. My argument was along the lines of the consumer not getting the best deal.

They replied to me with a long e mail, and the agreement attached. In that e mail they said that they would keep me on their books in order to make submissions next time around.

Personally, I think that all Aussie FOG members should write to the ACCC and give them a piece of their mind. In my opinion, in order to satisfy the argument that the higher price provides a better sales service needs to be backed up with fact. I have not seen on the TTS website any clinics for NSW, nor have I been subject to any product demonstrations at my local premium dealer. The "We will fix it for you if it breaks" is already covered in consumer law.

The ACCC in their e mail to me said that nobody had voiced objections to them when they entered into the agreement. I'm guessing its because public submissions were not requested or encouraged. If you are not happy with the status quo, I would tell them.

Regards
Graham

Linbro · « **Reply #538 on:** January 10, 2016, 05:52 PM »

"Spot on.
Although in the past my favourite dealer usually offered the best price. Even now they seem to be able to occasionally offer some discount on accessories such as sandpaper"

My understanding is that 'consumables' can be discounted, but not 'accessories'.
The retailers love the new fixed pricing - no more spending an hour with a customer, demo-ing tools, showing them/us all the ins and outs, only to have an internet price waved in their face with a 'match this, or I walk' ultimatum. It saves them a lot of time, and claim that sales haven't dropped. (At my local, at least).
I enquired about a 1010 router, and what could they throw in to sweeten the deal - was told that nothing else, from any brand, can appear on the invoice, at a reduced price, or it's considered a discount.
I haven't bought one Festool since fixed pricing. But, I have sold a few and replaced with alternatives. I'm a 20 year Festo/Festool customer, but it has to be a two way street.

Grakat · « **Reply #539 on:** January 12, 2016, 08:29 PM »

Just for giggles I have lodged a complaint with the Commonwealth Ombudsman against the ACCC for allowing such a deal to take place. I doubt it will get anywhere, but it keeps a few more government departments occupied

Regards
Graham