Author Topic: FestoolProducts.com is now ToolPros  (Read 3895 times)

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Offline Shane Holland

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FestoolProducts.com is now ToolPros
« on: December 30, 2021, 10:18 AM »
To all of our existing customers, a special thank you from myself and my colleagues for choosing the Tool Nut as your Festool retailer of choice. We genuinely appreciate your patronage.

You may notice that if you visit our FestoolProducts.com website that it looks a little different now. Moving forward, it will be our ToolPros website. The same great selection of Festool, the same great customer service. The only thing that's changing is the website name.

Soon we will also be updating the URL, so update your bookmarks to https://www.toolpros.com  [wink]



Thanks,
Shane
The Tool Nut
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Offline elfick

  • Posts: 680
Re: FestoolProducts.com is now ToolPros
« Reply #1 on: December 31, 2021, 01:26 AM »
Hey Shane,
Out of curiosity, since Festool are available directly on the ToolNut site, why the second site?
I generally order directly from the ToolNut site though I think I've also purchased from FestoolProducts.
FestoolProducts solely as a dealer for Festool at least made sense to me, but ToolPros is so close to ToolNut that it leaves me scratching my head. :)

Happy Holidays!
-Lee

Offline Shane Holland

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Re: FestoolProducts.com is now ToolPros
« Reply #2 on: December 31, 2021, 10:36 AM »
Good morning, Lee, and Happy New Year! @elfick

Great question. We have the second site because we think that Festool is a unique brand with a system-centric approach to their tool and accessory design. To make it easy to shop, we only have Festool and Festool-related items on the second site to make it easier to shop for and find what you're looking for without the distraction of other brands.

Ordering from our second site, ToolPros, is essentially no different than ordering from our ToolNut site. Behind the scenes, everything is the same.

Shane
The Tool Nut
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service
ToolNut.com
877-866-5688

Offline Jason Hagen

  • Posts: 85
Re: FestoolProducts.com is now ToolPros
« Reply #3 on: December 31, 2021, 05:25 PM »
Good morning, Lee, and Happy New Year! @elfick

Great question. We have the second site because we think that Festool is a unique brand with a system-centric approach to their tool and accessory design. To make it easy to shop, we only have Festool and Festool-related items on the second site to make it easier to shop for and find what you're looking for without the distraction of other brands.

Ordering from our second site, ToolPros, is essentially no different than ordering from our ToolNut site. Behind the scenes, everything is the same.

Shane
Then why change the name festool products? That made way more sense.

Offline neilc

  • Posts: 3114
Re: FestoolProducts.com is now ToolPros
« Reply #4 on: December 31, 2021, 05:30 PM »
Curious that Festool Products and Festool Nirvana both dropped Festool name in the last few weeks.  Wonder if this was a request from Festool?

Offline DynaGlide

  • Posts: 1548
Re: FestoolProducts.com is now ToolPros
« Reply #5 on: December 31, 2021, 06:19 PM »
Curious that Festool Products and Festool Nirvana both dropped Festool name in the last few weeks.  Wonder if this was a request from Festool?

I think you're onto something here.
Instagram @matts.garage

Offline squall_line

  • Posts: 1714
Re: FestoolProducts.com is now ToolPros
« Reply #6 on: January 01, 2022, 12:17 AM »
Curious that Festool Products and Festool Nirvana both dropped Festool name in the last few weeks.  Wonder if this was a request from Festool?

I think you're onto something here.

Curious, indeed.  If BIS posts a similar name change to their Festool-centric site, it will likely be more than just a coincidence.

Offline DynaGlide

  • Posts: 1548
Re: FestoolProducts.com is now ToolPros
« Reply #7 on: April 09, 2022, 05:47 PM »
@Shane Holland I just received my first order from Tool Pros. They elected to put an itemized list on the outside of the box with Festool, item #, and description for each item in the box. Given the price of some of this stuff that doesn't seem too smart. Can you do something to end this practice?

Thanks,
Matt
Instagram @matts.garage

Offline Crazyraceguy

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Re: FestoolProducts.com is now ToolPros
« Reply #8 on: April 09, 2022, 07:24 PM »
@Shane Holland I just received my first order from Tool Pros. They elected to put an itemized list on the outside of the box with Festool, item #, and description for each item in the box. Given the price of some of this stuff that doesn't seem too smart. Can you do something to end this practice?

Thanks,
Matt

I totally get what you are saying and totally agree. To guys like us it screams "Steal Me! I'm valuable", but would the average porch pirate even know what Festool even is?

I had UPS drop a Homak tool cart on my front porch one time. Full color picture on the box, turned right toward the street! Really? It must have just happened too, because I did get it inside before it grew wings. Since then, I have everything delivered to my work, even if it's not for work.
The lady in the shipping/receiving area takes very good care of it. She has been surprised by a few bicycle parts suppliers, before getting to know me. LOL and has learned to check the name on random Amazon boxes, because I'm not the only one to do it, especially since the pandemic.
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Offline Shane Holland

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Re: FestoolProducts.com is now ToolPros
« Reply #9 on: April 09, 2022, 08:29 PM »
@DynaGlide let me check on this Monday and follow up. Thanks for the feedback. Always appreciated.

ETA - Sorry I was traveling yesterday and responding from my phone on a plane, apologies for being so brief.
« Last Edit: April 10, 2022, 04:43 PM by Shane Holland »
The Tool Nut
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Offline DynaGlide

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Re: FestoolProducts.com is now ToolPros
« Reply #10 on: April 09, 2022, 10:03 PM »
Thanks Shane. Struck me as odd as I've never seen this happen with any purchase before. Hopefully it was a one off occurrence and not the norm.
Instagram @matts.garage

Offline DynaGlide

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Re: FestoolProducts.com is now ToolPros
« Reply #11 on: January 20, 2023, 02:23 PM »
@Shane Holland

I just received another package. Itemized list on the outside again, this time a Woodpeckers triangle w/ PN.
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Offline Shane Holland

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Re: FestoolProducts.com is now ToolPros
« Reply #12 on: January 23, 2023, 02:49 PM »
I just received another package. Itemized list on the outside again, this time a Woodpeckers triangle w/ PN.

@DynaGlide Matt, thanks for the feedback again. I wanted to reach out to my collages before responding. We are suuuuuuuuuuper sensitive to stolen packages or other shipment issues. It creates a poor experience for our customers, not to mention costing us time and money to resolve the problem. Since we began this process, we have not had an increase in reports of stolen packages.

We do have protections in place for our customers who report packages stolen to help them out, but that's a rarity. So, should that ever happen, we're here to help you out.

I hope that gives you some peace of mind. Ultimately, I personally think that if someone is going to steal a package, they're probably not going to take the time to read anything on the box, they're just going to snatch and run.

Happy to hear if you have any additional feedback.

Shane
The Tool Nut
Fast, Free Shipping - Festool Trained Experts - Unparalleled Customer Service
ToolNut.com
877-866-5688

Offline Michael Kellough

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Re: FestoolProducts.com is now ToolPros
« Reply #13 on: January 23, 2023, 03:26 PM »
Unique Photo in New Jersey used to print big motor oil labels on the shipping cartons.

My doorbell cam recently recorded a hooded porch thief silently taking a small package off my porch and walking up the street. A minute later he returned and stealthily put the opened package back. I guess he wasn’t interested in pneumatic fittings.

Offline Crazyraceguy

  • Posts: 2348
Re: FestoolProducts.com is now ToolPros
« Reply #14 on: January 24, 2023, 06:22 PM »
Well that's wild? People don't even put things back where they came from in the grocery store.
CSX
DF500 + assortment set
PS420 + Base kit
OF1010
OF1010F
OF1400
MFK700 (2)
TS55, FS1080, FS1400/ LR32, FS1900, FS 2424/ LR32, FS3000
CT26E + Workshop cleaning set, Bluetooth remote
CT15
RO90
RO125
ETS EC 125
RAS115
ETS 125 (2)
RTS 400
TS75
Shaper Origin/Workstation/Plate
MFT clamps set
Installers set
Centrotech organizer set
Socket/Ratchet set
Pliers set

Offline Cheese

  • Posts: 10275
Re: FestoolProducts.com is now ToolPros
« Reply #15 on: January 25, 2023, 11:17 AM »
Well that's wild? People don't even put things back where they came from in the grocery store.

Well N.Y. thieves have scruples to observe.  [smile]   [poke]

Offline Michael Kellough

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Re: FestoolProducts.com is now ToolPros
« Reply #16 on: January 25, 2023, 01:39 PM »
It was weird to be proud of my thief.  [unsure]

Offline Packard

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Re: FestoolProducts.com is now ToolPros
« Reply #17 on: January 25, 2023, 02:50 PM »
I had a replacement Buck Knife sent to me three times before it finally reached my hands.

I had to request no Buck Knife identification on the package for that to happen.

This was before Amazon.com and porch pirates.  They all disappeared while in the possession of UPS.  A small, easily pocketed (or misplaced) package.

So I think ambiguity in packaging is a good idea.  Indeed, I would like all my equipment purchases to arrive in boxes that said “diapers” or “toilet paper” or some other item that was not worth the time or risk to steal.

Offline Yardbird

  • Posts: 398
Re: FestoolProducts.com is now ToolPros
« Reply #18 on: January 25, 2023, 04:49 PM »
I bought some precious metals once and it was delivered in a box with "Ball Bearings" marked on the outside.  I was scratching my head until I opened it up and saw what it really was.  I thought that was rather smart of the seller. 

If I were a thief and saw a box that said "Festool" in big letters on the side I would just goggle that and see it would be worth taking.  If it said "Avon" I would keep on walking.