Author Topic: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)  (Read 7360 times)

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Offline Shane Holland

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$440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« on: February 18, 2020, 12:19 PM »
Order now and SAVE $440 on the Festool KAPEX + UG Mobile Stand Set!

For a limited time, we're offering phenomenal savings on the newly redesigned KAPEX KS 120 REB with the UG Mobile Stand, which is available with metric or imperial scales. Pre-order now to save big, orders ship on April 1st!

Why does the Kapex Miter Saw + Mobile Stand ship on April 1st?

Update 3/18: Due to supply chain disruptives, we do not have a definitive ship date for the Kapex promo at this time.

We currently have these items in stock. Per Festool's requirements this deal can only be shipped during the promotional period, beginning on April 1st 30th. If you order by credit card, you will be charged when the order ships. Pre-order now to guarantee availability.

Why should I pre-order this deal?

Festool has stated there's a limited number of units allocated for this promotion. Promotional pricing is available while supplies last or through June 30th, whichever comes first.

Pre-order now!










« Last Edit: March 18, 2020, 01:07 PM by Shane Holland »
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Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #1 on: February 18, 2020, 12:27 PM »
Tom's video: at 1:16, that's a good cut alignment precision trick.

The promo offer is sweet.

Offline egmiii

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #2 on: February 18, 2020, 01:45 PM »
Still way over priced...

Offline J.Patching

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #3 on: February 18, 2020, 04:28 PM »
Question: It's a little confusing because all the pre-sale info I see shows the saw, stand and wings. The confusion comes from the assumption that "KAPEX KS 120 REB with the UG Mobile Stand, which is available with metric or imperial scales" comes with the wings. Can anyone help clear this up?

Offline J.Patching

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #4 on: February 18, 2020, 04:30 PM »
Nevermind...I found the details. The wings (material support), stand and saw are included. Pretty good deal considering the cost individually.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #5 on: February 18, 2020, 04:33 PM »
Question: It's a little confusing because all the pre-sale info I see shows the saw, stand and wings. The confusion comes from the assumption that "KAPEX KS 120 REB with the UG Mobile Stand, which is available with metric or imperial scales" comes with the wings. Can anyone help clear this up?

@J.Patching, the extensions (wings) are included, yes. You get what's shown below.

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Online Joebuck

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #6 on: February 18, 2020, 05:15 PM »
I have purchased from festoolproducts.com in the past with great results. However, I’m curious if this promotion is being offered by other authorized festool dealers, such as Woodcraft or Anderson Plywood in L.A. Does anyone know the answer? Thanks.

Offline manuc

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #7 on: February 18, 2020, 06:40 PM »
I called my local Woodcraft and they said it applies to all authorized Festool dealers. I will be reserving one since I was going to get the whole system anyways. Glad this offer is available so it pushed me over the edge sooner.

Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #8 on: February 18, 2020, 07:57 PM »
Last week, I had a chance to use a Bosch mitre saw. Boy! The dictionary should define smooooth as Kapex.

Offline DeformedTree

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #9 on: February 18, 2020, 08:36 PM »
I didn't know Festool has anytools where they they gave folks the inch vs metric option. Has it been this way or is Festool going to start giving folks an option finally?

Offline HandyDen

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #10 on: February 18, 2020, 09:16 PM »
I may have been the first to order on this promotion - I’ve been contemplating for weeks, and the email promotion made me pull the trigger immediately.

Not to go too far off topic, but is there a 3’ 36mm hose made just for the Kapex?  I’ve heard several speak of using one, but not sure if it’s commercially available or if people are making their own?  If the latter, anyone interested in splitting a 3.5m hose???


Offline iwood4

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #12 on: February 18, 2020, 10:31 PM »
@DeformedTree  - the Metric version has always been available. The imperial version was added later but both versions have been available since.

Online Cheese

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #13 on: February 18, 2020, 10:49 PM »
Not to go too far off topic, but is there a 3’ 36mm hose made just for the Kapex?  I’ve heard several speak of using one, but not sure if it’s commercially available or if people are making their own?  If the latter, anyone interested in splitting a 3.5m hose???

I purchased a 6' Festool 36 mm pre-made hose from a tool retailer in NY about 6 years ago, can't remember the name...sorry. Bob Marino also offered 6' hoses with ends when he was in business and Festool Nirvana also offered them about 5-6 years ago.

It doesn't appear that anyone is currently offering these already made.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #14 on: February 20, 2020, 08:49 PM »
Just a quick bump to the thread here for anyone considering jumping on this promotion.

Festool is indicating that the inventory they have allocated for the promotion may be sold out soon.

I would recommend pre-ordering to guarantee availability if you plan on taking advantage of these great savings. After all, you're getting the new improved Kapex even cheaper than some dealers are selling the discontinued model! With the caveat of ordering it with the UG at full price, of course.

Reminder - We do not charge credit cards until the order ships.
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Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #15 on: February 22, 2020, 09:57 AM »
@Shane Holland , on the one hand, I can’t wait until 4/1.  On the other hand, I ordered from ToolNut yesterday, and still need to figure out a way to tell the wife...   [scared]

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline DeformedTree

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #16 on: February 22, 2020, 11:50 AM »
@Shane Holland , on the one hand, I can’t wait until 4/1.  On the other hand, I ordered from ToolNut yesterday, and still need to figure out a way to tell the wife...   [scared]

Andy

Shouldn't be hard to tell her about her birthday gift.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #17 on: February 22, 2020, 02:21 PM »
@Shane Holland , on the one hand, I can’t wait until 4/1.  On the other hand, I ordered from ToolNut yesterday, and still need to figure out a way to tell the wife...   [scared]

@ADKMedic, thanks for order, much appreciated!

We will be sure to ship it discretely in several large boxes with Tool Nut written on them  [tongue] Just tell her you saved $440 and that should help. Technically, you're really saving $465 since the Kapex goes up $25 on April 1st. See, even better.  [cool]
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Offline Tom in SoCal

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Floorspace required for folded Kapex/UG
« Reply #18 on: February 23, 2020, 03:15 PM »
So..  the discount is tempting.  I'm looking around my garage for space to stash it between projects.

Can anybody tell me what the floor space requirements are to park a folded Kapex on UG stand?

I'm guessing ~24" w x 24" d x 3' high, but if anybody has actual measurements it would be helpful.

Thanks!!

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #19 on: February 23, 2020, 03:36 PM »
@Tom in SoCal, yes, pretty close to 2x2x3'. It's 23-1/2" front to back, 25-1/2" side to side and 35-1/2" high.
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Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #20 on: February 25, 2020, 10:00 AM »
Bump, in case you missed it, this is a pretty sweet deal. These are the best savings ever offered by Festool. If you're on the fence on getting a Kapex, you may not want to let this one pass by.

Again, Festool has indicated quickly dwindling inventory availability for this promo.
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Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #21 on: March 13, 2020, 09:09 AM »
@Shane Holland - In these days of corona-craziness, I think Festool should allow you to ship the Kapex deals out early...  Especially to those of us stuck at home with kids out of school.  Just sayin...  LOL
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #22 on: March 13, 2020, 09:12 AM »
@Shane Holland - In these days of corona-craziness, I think Festool should allow you to ship the Kapex deals out early...  Especially to those of us stuck at home with kids out of school.  Just sayin...  LOL

LOL, wish we could. [thumbs up]
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Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #23 on: March 16, 2020, 09:56 AM »
All, we have received a notification from Festool USA that due to impacts on their supply chain, the original ship date for the Kapex promo has been delayed. This delay impacts all Festool retailers in the U.S.

For those who have ordered from Tool Nut, let me know if you have any questions or contact our customer service team at info@toolnut.com.
« Last Edit: March 18, 2020, 01:08 PM by Shane Holland »
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Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #24 on: March 17, 2020, 01:08 AM »
@Shane Holland Say it ain't so!  Now I feel like an excited puppy that you are making go sit back in the corner.

2-weeks off and now I won't get a saw.  darn.  Oh well.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #25 on: April 16, 2020, 02:07 AM »
@Shane Holland is it August 1 now???  I know it’s not Toolnut, it’s Festool, but this is irritating.  It’s not like these items aren’t available, like the STM. Ugh.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline manuc

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #26 on: April 16, 2020, 07:36 AM »
I sold my saw in anticipation of getting this before this all hit.  Does anyone recommend a good cheap saw to hold me over?  I have a couple of projects that the wife wants done...

Offline mike_aa

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #27 on: April 16, 2020, 07:39 PM »
I sold my saw in anticipation of getting this before this all hit.  Does anyone recommend a good cheap saw to hold me over?  I have a couple of projects that the wife wants done...

@manuc  Big Sky Tools offers reconditioned Hitachi Mitre Saws.  I have not personally bought any, but I get there emails and they do offer some deals.  There "C" grade are the cheapest.  You might have to upgrade the blade, but one of them might work for you short term.

Hope this helps.

Mike A.

Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #28 on: April 17, 2020, 06:10 AM »
Hellooooo @Shane Holland ....

So what is the scoop?

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #29 on: April 17, 2020, 09:26 AM »
@ADKMedic waiting on some information from Festool, I will have more to share shortly. I had sent you a PM yesterday, please check.
« Last Edit: April 17, 2020, 09:32 AM by Shane Holland »
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Offline mbcomer

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #30 on: May 02, 2020, 10:03 AM »
Please note my retraction and apology in a later post, the order update from ToolNut on my order had made it to spam, thanks gmail.

So I contacted festoolproducts.com (ToolNut) yesterday and they let me know that their orders are now delayed to 8/1. I assume everyone else's are as well?

A couple of things:
- August? Really? I mean ok, I understand that a lot has been going on in the world - supply chains disrupted, logistics all screwed up. This is a FOUR MONTH delay though, it honestly feels like Festool wasn't really ready to fulfill these orders in the first place.
- I am super-disappointed with ToolNut over their communications on this. They are literally doing NOTHING to proactively communicate this out to customers. Both times I have received updates (the first delay to 4/30 and now this) were after I reached out to them for status. Their site provides no updates at all, the order simply says "processing". They aren't emailing customers who have pending orders - or at least not based on my experience. It seems crazy that they wouldn't do anything to communicate about what is now a huge delay in shipping an order.

Again, I realize that a lot of the world is in a tough spot right now and that we're all dealing with bigger issues than this. I just don't think you can completely abandon customer service in a time of hardship. I think that Festool and ToolNut can do better. How hard would it be for ToolNut to take a look at all of their open orders for this bundle and email their customers with an update?
« Last Edit: May 02, 2020, 11:26 AM by mbcomer »

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #31 on: May 02, 2020, 10:42 AM »
@mbcomer welcome to the forum.

I understand and share your frustration that the Kapex promo has been delayed.

We (Tool Nut) sent our customers emails twice with updates on the Kapex promo. The first update was sent on March 17th and again on April 30th with an new update. Both times we sent updates shortly after receiving new information from Festool about the impact on the ETA for shipment. This is a standard practice for us. If you've unsubscribed from our emails, you will not receive these updates. If you haven't unsubscribed, you may want to check your spam folder. We always do our best to keep our customers informed of changes to delivery dates if the change is more than a week or so from the original shipment date.

That said, we have no control over the impact of COVID19 on Festool's manufacturing or supply chain. I do believe that there was a legitimate impact that was out of their control.

I would appreciate it if you would reach out to me directly at shane@toolnut.com so I can give you more details and check your email subscription status to make sure you get any future updates.

Thank you,
Shane
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Offline mbcomer

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #32 on: May 02, 2020, 11:21 AM »
@Shane Holland, thank you for your response.

First - I just checked my account and the only option I find is "General Subscription" under "Newsletter Subscriptions". Mine was unchecked. I don't know why, I certainly never unchecked it - I enjoy getting tool and woodworking related newsletters, so certainly would not have opted-out of ToolNut or FestoolProducts. In any case, I have enabled and saved.

Second - I did search my junk email just now and I did find an email from you guys on 4/30 with notification of the further delay. I therefore owe you an apology! I don't know why gmail chose to send your order update email to junk when other emails from the same address (info@toolnut.com) have come through just fine.

So, I apologize to the folks at ToolNut / FestoolProducts, they have been doing what they can to keep customers updated, it was gmail which let me down. It would be nice if the status and expected delivery of an order was a little more clear on the website, so perhaps you can speak to your technical team about an enhancement for that!

Matt

Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #33 on: May 02, 2020, 11:31 AM »
It would be nice if the status and expected delivery of an order was a little more clear on the website,

Matt
My thought, too, when I first read this thread. Regular updates on the website as and when news is received from Festool (in addition to direct emailing) will help in this and other cases where a customer's email system might have screened out the vendor's notifications.
« Last Edit: May 02, 2020, 11:33 AM by ChuckM »

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #34 on: May 02, 2020, 04:22 PM »
@mbcomer no apology necessary. Glad you see the email, albeit in your spam folder.

We had to upgrade our website software recently because support is ending for the prior version in June. It's currently imperfect, admittedly. I value the feedback that you and @ChuckM gave regarding being able to see more accurate details of order status in your account. I will add this to our planned improvements. It's very important to us to make sure we're providing our customers with great service.

Shane
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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #35 on: May 02, 2020, 10:23 PM »
Hey Shane,
I I ordered the “kit” ,stand and saw,could the saw be sent out early? And wait till august to get the rest.
Thanks Charlie


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Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #36 on: May 02, 2020, 10:41 PM »
I I ordered the “kit” ,stand and saw,could the saw be sent out early? And wait till august to get the rest.

@pettyconstruction I wish we could, and we've asked Festool if we could because we do have inventory of the saw and stand, but Festool is prohibiting dealers from shipping the Kapex promo (including any of its components) before August 1st.
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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #37 on: May 03, 2020, 12:37 PM »
Thanks Shane,
I have a big trim job coming and I don’t think I can wait till August.
Charlie


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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #38 on: May 03, 2020, 12:37 PM »
Thanks Shane,
I have a big trim job coming and I don’t think I can wait till August.
Charlie


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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #39 on: June 17, 2020, 05:27 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #40 on: June 17, 2020, 06:13 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

@NVA_WW, Festool does this with all promos and new products - we cannot ship until the official "launch date". So, we would begin shipping on 8/1.
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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #41 on: June 17, 2020, 06:24 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

@NVA_WW, Festool does this with all promos and new products - we cannot ship until the official "launch date". So, we would begin shipping on 8/1.
Awesome, thank you!  I’ll be preordering soon.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #42 on: June 17, 2020, 06:36 PM »
Awesome, thank you!  I’ll be preordering soon.

@NVA_WW I would highly recommend that anyone planning to take advantage of this promo act now. Festool has already indicated that the metric version is sold out and there will be no more inventory available to dealers at the promo price.
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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #43 on: June 17, 2020, 08:07 PM »
@Shane Holland perfect, I just preordered the imperial model which is the one I wanted.  Thanks for the heads up.

Offline mattbar1

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #44 on: July 16, 2020, 12:30 PM »
What is the latest on this? I have had an order for 3 months now and nothing.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #45 on: July 16, 2020, 02:28 PM »
What is the latest on this? I have had an order for 3 months now and nothing.

@mattbar1 we are getting ready to send an update to our customers. We just received a notification from Festool USA that shipment has been delayed again unfortunately. The new ETA is mid-September.

From Festool USA:
Quote
Due to global supply chain interruptions of internal components, we are now forecasting the Kapex Set Campaign will likely start in mid-September. While we understand that this delay may be frustrating, our commitment to quality products starts with quality components and that is something on which we are not willing to compromise. We thank you for your patience & your business as we work through this delay, and please know that we are doing everything we can to deliver this well-received promotion as soon as possible.
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Offline mattbar1

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #46 on: July 16, 2020, 02:54 PM »
Thanks Shane. How is this possible if all the parts are available outside the combo? Why are those ok to sell but not these?

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #47 on: July 16, 2020, 03:04 PM »
Thanks Shane. How is this possible if all the parts are available outside the combo? Why are those ok to sell but not these?

@mattbar1 That would be a question you would have to ask of Festool USA.
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Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #48 on: July 16, 2020, 03:21 PM »
Everyone following this thread must be (should be?) shaking their heads.

"...forecasting...will likely ...." Is that a weather forecast script?
« Last Edit: July 16, 2020, 03:25 PM by ChuckM »

Offline NVA_WW

  • Posts: 259
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #49 on: July 16, 2020, 08:17 PM »
With the Kapex combo shipping date slipping, what are the odds the STM1800 will also be delayed?  I’m fine with the delay [crying]

Offline manuc

  • Posts: 39
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #50 on: July 16, 2020, 09:22 PM »
If they do this time I’m sending them an email about it. Seems absurd since mine is sitting at my local woodcraft since the beginning of all of this...

Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #51 on: July 16, 2020, 09:30 PM »
I am glad I went ahead and got the Kapex without the stand deal,
Although a good deal, the down time for me didn’t work.

I have already completed one big trim out job, and have another on the books. I would have been happy to save the money ,but I’m happy to be working the saw already.
Btw , I still haven’t got the stand and wings yet.

Great saw
Charlie


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Offline ADKMedic

  • Posts: 99
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #52 on: July 17, 2020, 03:54 AM »
I find it both amusing and disconcerting that they wait until after July 1 to announce yet another delay.  So now, if you want to buy what is sitting on shelves you get to pay the price increase.  Smoke and mirrors.  There’s no way they didn’t know about this until now. 

Shame on you Festool.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ADKMedic

  • Posts: 99
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #53 on: July 17, 2020, 06:14 PM »
I have figured it out! 

Festool is getting into the computer software industry! 

Kapex + UG Stand Combo Deal = VAPORWARE

Signed,

FesFOOL Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline Peter Halle

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #54 on: July 17, 2020, 07:17 PM »
I personally have sympathy for anyone employed in a supply chain management position during this pandemic and uncertain times.

Peter

Offline manuc

  • Posts: 39
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #55 on: July 18, 2020, 10:03 AM »
While I agree that manufacturing is hard pressed. What I don’t understand is that they were able to get the new cordless drills to market while they want to keep delaying the Kapex deal. While they are probably on different manufacturing lines and the Kapex is more complex to make, I still don’t accept that they can’t keep up given the fact that you can still order the set separately at dealers with little to no wait time. In my opinion there is no excuse to not have enough supply given a 4 month delay from the original April 1st date.

Sorry for the rant, just not happy if they delay it again...

Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #56 on: July 18, 2020, 10:56 AM »
I have had no manufacturing experience, but under my belt were years of project management in complex undertakings (some life-and-death). Let's look at the timeline of this:

Original promise: April 1
Pandemic that started to have an impact: March (mid, late?)

Anyone properly managing a project that was to be delivered in April to a client would schedule it to be ready by mid to late Feb., depending on the nature of the project (January if I were the project director).

Project delays or over budgets happen everyday and everywhere. The onus is on the project manager to explain to the stakeholders what steps are taken to remedy the situation to meet the revised deadline (first Aug. and now Sept. (may be)).

As others have wondered, Festool executives should step in and allow retailers to deliver their deals using their existing stock (based on the order the purchases were made) until all stock is gone. The rest will then wait when the plant catches up.

In my view, this isn't a matter of sympathy or not; it is a matter of how flexible the Festool executives are willing to handle the situation. Their inaction leaves the retailers bearing the blunt of criticisms.
« Last Edit: July 18, 2020, 11:09 AM by ChuckM »

Online MikeGE

  • Posts: 100
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #57 on: July 18, 2020, 11:50 AM »
If I was a U.S. customer wanting the Kapex back in February, I would not be happy at the number of times this can has been kicked down the road.  I wonder how many potential purchases were deferred in late February when the initial announcement of the offer was made and continue to be deferred. Has Festool created a variation of the Osborne Effect by announcing the sale and not meeting its own suspense?

Offline ADKMedic

  • Posts: 99
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #58 on: July 23, 2020, 01:27 AM »
@MikeGE I think actions speak louder than words.  Isn’t this board supposedly monitored by Festool?

I think it is more likely that they simply do not care.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline mattbar1

  • Posts: 14
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #59 on: July 24, 2020, 09:19 AM »
I agree @ADKMedic. No communication from Festool or my Dealer. About a week before each promised ship date I call in to make sure that is still valid. Only then am I told about the change. Meanwhile, they have $2000 and I have nothing.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #60 on: July 24, 2020, 09:27 AM »
@mattbar1 just to share our protocol for delays...

We proactively contact our customers any time the expected ship date is change substantially (more than a few days). We've sent several emails now to customers who ordered the Kapex promo from us with updates anytime we can an update from Festool USA.

We also do not charge credit cards until the product ships.
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Offline mattbar1

  • Posts: 14
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #61 on: July 24, 2020, 09:36 AM »
@mattbar1 just to share our protocol for delays...

We proactively contact our customers any time the expected ship date is change substantially (more than a few days). We've sent several emails now to customers who ordered the Kapex promo from us with updates anytime we can an update from Festool USA.

We also do not charge credit cards until the product ships.

Thank you for the info. I will take that into consideration on my next purchase.

Offline ADKMedic

  • Posts: 99
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #62 on: July 25, 2020, 06:41 PM »
@mattbar1 I feel I must also chime in here. 

My order is also with ToolNut, but to be very clear, my frustration is NOT with them.  ToolNut provides for quite excellent customer service, and @Shane Holland has always been very responsive - even responding after regular business hours.  My card has not been charged (yet).  ToolNut does indeed send email communications, so if you have not received one, I would suggest checking your junk mail folder. 

My frustration is with Festool’s utter lack of caring and service.  I’m sure they don’t ship these things via Air Freight, as that would be extremely expensive, so they probably come over in shipping containers.  With the amount of time it takes to ship via cargo ship (load, unload, truck to warehouse/distribution points) there is simply NO WAY Festool didn’t know about this delay WAY before they told their dealers.  I’m just a hobbyist, so I can shake my head, wait, and deal with my half-decent Ridgid before my Kapex comes.  I feel sorry for the tradespeople that placed orders only to have it delayed time and again.  The timing is also laughable, because if those same tradespeople can’t wait any longer because of precision jobs they need to complete, they now have to pay the higher price, because of Festool’s price increase. 

My long-winded point is that this is NOT a dealer issue...  It is a Festool issue - and their actions (really inactions) clearly indicate they simply don’t care.  The letter from Festool that was shared was nothing but fluffy smoke and mirrors language.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline mbcomer

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #63 on: July 27, 2020, 10:51 AM »
I will also start by saying that my displeasure here is not with ToolNut or any other dealer, they are at the mercy of Festool on this.

I think that this is clearly a display of the lack of concern for the customer which has developed at Festool thanks to their success and to the "cult of Festool" which has been built over the past few years.

Now, for those who would give Festool a pass due to the "logistics and supply chain problems" created by COVID-19 - yes, of course this has been a tough time globally and a lot of people are suffering. I just think it quite odd that we don't hear of any other supply chain problems from Festool - mysteriously it is only a product they offered at a discount which is impacted. And in fact, the components in this bundle are available, I just went online to multiple retailers and find the saw, stand, and wings in-stock and ready to ship or pickup. So, if you want to pay full price - and of course, the new increased full price - then Festool is more than happy to sell to you. They are not willing however to sacrifice any of that full-price inventory to honor the deal made with customers. I think that other companies might say "a deal is a deal, let's work on getting the product we're producing into the hands of our customers who ordered it nearly six months ago". This feels like someone regretting that they ever offered the product at a discount and deciding to de-prioritize everything about the deal while continuing business as usual everyplace else. And if that makes some customers unhappy, then who cares.

Offline DynaGlide

  • Posts: 765
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #64 on: July 27, 2020, 12:05 PM »
Something else to consider - how many of the promo orders were received versus how much is in inventory? If it's not enough inventory how do you go about picking who gets to get theirs? First come first served and leave the rest out in the cold wondering why everyone else on Facebook is posting they got theirs? If it's anything like the STM 1800 pre-order, the dealers each buy however many of the package they want then turn around and sell to their customers. Not - 10 customers want the Kapex deal so 10 are ordered. Tool Nut stated with the STM 1800 they chose how many to purchase. Customer demand may have weighed into their purchase amount but they could've bought 100 extra if they wanted to.

Everyone upset about this is looking at it from their own, I want to be treated fairly, perspective. From the company standpoint how do you best serve all people involved? Assuming that they have the inventory across their dealers to fulfill all of the promo packages. .how does that work? Do you ship everything back to corporate and drop ship it to the customers? Do you tell the dealers to make up their own packages from available inventory and ship out to the people who ordered first and tell the rest we'll get to you later?

I just don't think there's an easy fix here.
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Offline Carquest

  • Posts: 35
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #65 on: July 27, 2020, 02:49 PM »
From the perspective of being in the auto parts business, IF there were enough in dealer inventory to fill the promos, and the dealers were willing to do it, then all Festool would have to do is issue a credit to the dealer's account for every promo order they ship. I don't see anything magical about why the orders would have to be shipped straight from Festool, but like any vendor, that is their prerogative I suppose.

Offline six-point socket II

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #66 on: July 31, 2020, 06:44 AM »
Probably getting slammed for this, but:

Delivery dates for Kapex 120 are going up with a lot of European dealers to September/October. Unless you're lucky finding a dealer with actual stock, there are none to be had.

I've read that it's probably about a tiny part Festool is not getting through the usual supply chain - and actively trying to find a new source for.

So, if dealers where to ship the promo with whatever they have in stock, I'm pretty sure there wouldn't be sufficient quantities to fulfill all orders. Now obviously, first come first serve is possible - but once the stock is depleted - there wouldn't be a single Kapex left unless a new delivery comes in.

I have no dog in this fight, so take it with a grain of salt - but personally I think the way it is currently handled, is the most orderly/ easiest to oversee.

Since I had to piece this together from different, unofficial sources/ hearsay, bear with me if it turns out to be a totally different story.

Anyway, as with everything in life, communication is key. I don't understand why these days it seems so incredibly hard for companies big and small to simply state the facts and be done with it. Especially if it really should be something as trivial as not being able to obtain a certain part currently.

Kind regards,
Oliver
Kind regards,
Oliver

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Offline ADKMedic

  • Posts: 99
Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #67 on: July 31, 2020, 05:13 PM »
@six-point socket II - you make some good points, however, my frustration still exists because just based on how long it takes to ship things like this from Europe to USA, Festool knew about this long before two weeks before they were to ship, and likely BEFORE the price increase of July 1. 

That's just not good customer communication or service for people that have had this on order since February. 

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!