Author Topic: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)  (Read 7253 times)

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Offline mbcomer

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #30 on: May 02, 2020, 10:03 AM »
Please note my retraction and apology in a later post, the order update from ToolNut on my order had made it to spam, thanks gmail.

So I contacted festoolproducts.com (ToolNut) yesterday and they let me know that their orders are now delayed to 8/1. I assume everyone else's are as well?

A couple of things:
- August? Really? I mean ok, I understand that a lot has been going on in the world - supply chains disrupted, logistics all screwed up. This is a FOUR MONTH delay though, it honestly feels like Festool wasn't really ready to fulfill these orders in the first place.
- I am super-disappointed with ToolNut over their communications on this. They are literally doing NOTHING to proactively communicate this out to customers. Both times I have received updates (the first delay to 4/30 and now this) were after I reached out to them for status. Their site provides no updates at all, the order simply says "processing". They aren't emailing customers who have pending orders - or at least not based on my experience. It seems crazy that they wouldn't do anything to communicate about what is now a huge delay in shipping an order.

Again, I realize that a lot of the world is in a tough spot right now and that we're all dealing with bigger issues than this. I just don't think you can completely abandon customer service in a time of hardship. I think that Festool and ToolNut can do better. How hard would it be for ToolNut to take a look at all of their open orders for this bundle and email their customers with an update?
« Last Edit: May 02, 2020, 11:26 AM by mbcomer »

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #31 on: May 02, 2020, 10:42 AM »
@mbcomer welcome to the forum.

I understand and share your frustration that the Kapex promo has been delayed.

We (Tool Nut) sent our customers emails twice with updates on the Kapex promo. The first update was sent on March 17th and again on April 30th with an new update. Both times we sent updates shortly after receiving new information from Festool about the impact on the ETA for shipment. This is a standard practice for us. If you've unsubscribed from our emails, you will not receive these updates. If you haven't unsubscribed, you may want to check your spam folder. We always do our best to keep our customers informed of changes to delivery dates if the change is more than a week or so from the original shipment date.

That said, we have no control over the impact of COVID19 on Festool's manufacturing or supply chain. I do believe that there was a legitimate impact that was out of their control.

I would appreciate it if you would reach out to me directly at shane@toolnut.com so I can give you more details and check your email subscription status to make sure you get any future updates.

Thank you,
Shane
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Offline mbcomer

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #32 on: May 02, 2020, 11:21 AM »
@Shane Holland, thank you for your response.

First - I just checked my account and the only option I find is "General Subscription" under "Newsletter Subscriptions". Mine was unchecked. I don't know why, I certainly never unchecked it - I enjoy getting tool and woodworking related newsletters, so certainly would not have opted-out of ToolNut or FestoolProducts. In any case, I have enabled and saved.

Second - I did search my junk email just now and I did find an email from you guys on 4/30 with notification of the further delay. I therefore owe you an apology! I don't know why gmail chose to send your order update email to junk when other emails from the same address (info@toolnut.com) have come through just fine.

So, I apologize to the folks at ToolNut / FestoolProducts, they have been doing what they can to keep customers updated, it was gmail which let me down. It would be nice if the status and expected delivery of an order was a little more clear on the website, so perhaps you can speak to your technical team about an enhancement for that!

Matt

Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #33 on: May 02, 2020, 11:31 AM »
It would be nice if the status and expected delivery of an order was a little more clear on the website,

Matt
My thought, too, when I first read this thread. Regular updates on the website as and when news is received from Festool (in addition to direct emailing) will help in this and other cases where a customer's email system might have screened out the vendor's notifications.
« Last Edit: May 02, 2020, 11:33 AM by ChuckM »

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #34 on: May 02, 2020, 04:22 PM »
@mbcomer no apology necessary. Glad you see the email, albeit in your spam folder.

We had to upgrade our website software recently because support is ending for the prior version in June. It's currently imperfect, admittedly. I value the feedback that you and @ChuckM gave regarding being able to see more accurate details of order status in your account. I will add this to our planned improvements. It's very important to us to make sure we're providing our customers with great service.

Shane
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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #35 on: May 02, 2020, 10:23 PM »
Hey Shane,
I I ordered the “kit” ,stand and saw,could the saw be sent out early? And wait till august to get the rest.
Thanks Charlie


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Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #36 on: May 02, 2020, 10:41 PM »
I I ordered the “kit” ,stand and saw,could the saw be sent out early? And wait till august to get the rest.

@pettyconstruction I wish we could, and we've asked Festool if we could because we do have inventory of the saw and stand, but Festool is prohibiting dealers from shipping the Kapex promo (including any of its components) before August 1st.
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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #37 on: May 03, 2020, 12:37 PM »
Thanks Shane,
I have a big trim job coming and I don’t think I can wait till August.
Charlie


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Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #38 on: May 03, 2020, 12:37 PM »
Thanks Shane,
I have a big trim job coming and I don’t think I can wait till August.
Charlie


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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #39 on: June 17, 2020, 05:27 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #40 on: June 17, 2020, 06:13 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

@NVA_WW, Festool does this with all promos and new products - we cannot ship until the official "launch date". So, we would begin shipping on 8/1.
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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #41 on: June 17, 2020, 06:24 PM »
Shane, is the plan to send these out for an August 1 delivery or will they start shipping on August 1?   Going to sell my miter saw and wondering when I should get rid of it since I plan on taking advantage of this deal. Thanks!

@NVA_WW, Festool does this with all promos and new products - we cannot ship until the official "launch date". So, we would begin shipping on 8/1.
Awesome, thank you!  I’ll be preordering soon.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #42 on: June 17, 2020, 06:36 PM »
Awesome, thank you!  I’ll be preordering soon.

@NVA_WW I would highly recommend that anyone planning to take advantage of this promo act now. Festool has already indicated that the metric version is sold out and there will be no more inventory available to dealers at the promo price.
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Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #43 on: June 17, 2020, 08:07 PM »
@Shane Holland perfect, I just preordered the imperial model which is the one I wanted.  Thanks for the heads up.

Offline mattbar1

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #44 on: July 16, 2020, 12:30 PM »
What is the latest on this? I have had an order for 3 months now and nothing.

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #45 on: July 16, 2020, 02:28 PM »
What is the latest on this? I have had an order for 3 months now and nothing.

@mattbar1 we are getting ready to send an update to our customers. We just received a notification from Festool USA that shipment has been delayed again unfortunately. The new ETA is mid-September.

From Festool USA:
Quote
Due to global supply chain interruptions of internal components, we are now forecasting the Kapex Set Campaign will likely start in mid-September. While we understand that this delay may be frustrating, our commitment to quality products starts with quality components and that is something on which we are not willing to compromise. We thank you for your patience & your business as we work through this delay, and please know that we are doing everything we can to deliver this well-received promotion as soon as possible.
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Offline mattbar1

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #46 on: July 16, 2020, 02:54 PM »
Thanks Shane. How is this possible if all the parts are available outside the combo? Why are those ok to sell but not these?

Offline Shane Holland

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #47 on: July 16, 2020, 03:04 PM »
Thanks Shane. How is this possible if all the parts are available outside the combo? Why are those ok to sell but not these?

@mattbar1 That would be a question you would have to ask of Festool USA.
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Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #48 on: July 16, 2020, 03:21 PM »
Everyone following this thread must be (should be?) shaking their heads.

"...forecasting...will likely ...." Is that a weather forecast script?
« Last Edit: July 16, 2020, 03:25 PM by ChuckM »

Offline NVA_WW

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #49 on: July 16, 2020, 08:17 PM »
With the Kapex combo shipping date slipping, what are the odds the STM1800 will also be delayed?  I’m fine with the delay [crying]

Offline manuc

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #50 on: July 16, 2020, 09:22 PM »
If they do this time I’m sending them an email about it. Seems absurd since mine is sitting at my local woodcraft since the beginning of all of this...

Offline pettyconstruction

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #51 on: July 16, 2020, 09:30 PM »
I am glad I went ahead and got the Kapex without the stand deal,
Although a good deal, the down time for me didn’t work.

I have already completed one big trim out job, and have another on the books. I would have been happy to save the money ,but I’m happy to be working the saw already.
Btw , I still haven’t got the stand and wings yet.

Great saw
Charlie


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Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #52 on: July 17, 2020, 03:54 AM »
I find it both amusing and disconcerting that they wait until after July 1 to announce yet another delay.  So now, if you want to buy what is sitting on shelves you get to pay the price increase.  Smoke and mirrors.  There’s no way they didn’t know about this until now. 

Shame on you Festool.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #53 on: July 17, 2020, 06:14 PM »
I have figured it out! 

Festool is getting into the computer software industry! 

Kapex + UG Stand Combo Deal = VAPORWARE

Signed,

FesFOOL Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline Peter Halle

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #54 on: July 17, 2020, 07:17 PM »
I personally have sympathy for anyone employed in a supply chain management position during this pandemic and uncertain times.

Peter

Offline manuc

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #55 on: July 18, 2020, 10:03 AM »
While I agree that manufacturing is hard pressed. What I don’t understand is that they were able to get the new cordless drills to market while they want to keep delaying the Kapex deal. While they are probably on different manufacturing lines and the Kapex is more complex to make, I still don’t accept that they can’t keep up given the fact that you can still order the set separately at dealers with little to no wait time. In my opinion there is no excuse to not have enough supply given a 4 month delay from the original April 1st date.

Sorry for the rant, just not happy if they delay it again...

Offline ChuckM

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #56 on: July 18, 2020, 10:56 AM »
I have had no manufacturing experience, but under my belt were years of project management in complex undertakings (some life-and-death). Let's look at the timeline of this:

Original promise: April 1
Pandemic that started to have an impact: March (mid, late?)

Anyone properly managing a project that was to be delivered in April to a client would schedule it to be ready by mid to late Feb., depending on the nature of the project (January if I were the project director).

Project delays or over budgets happen everyday and everywhere. The onus is on the project manager to explain to the stakeholders what steps are taken to remedy the situation to meet the revised deadline (first Aug. and now Sept. (may be)).

As others have wondered, Festool executives should step in and allow retailers to deliver their deals using their existing stock (based on the order the purchases were made) until all stock is gone. The rest will then wait when the plant catches up.

In my view, this isn't a matter of sympathy or not; it is a matter of how flexible the Festool executives are willing to handle the situation. Their inaction leaves the retailers bearing the blunt of criticisms.
« Last Edit: July 18, 2020, 11:09 AM by ChuckM »

Offline MikeGE

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #57 on: July 18, 2020, 11:50 AM »
If I was a U.S. customer wanting the Kapex back in February, I would not be happy at the number of times this can has been kicked down the road.  I wonder how many potential purchases were deferred in late February when the initial announcement of the offer was made and continue to be deferred. Has Festool created a variation of the Osborne Effect by announcing the sale and not meeting its own suspense?

Offline ADKMedic

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #58 on: July 23, 2020, 01:27 AM »
@MikeGE I think actions speak louder than words.  Isn’t this board supposedly monitored by Festool?

I think it is more likely that they simply do not care.

Andy
T-15+, RO150, TS55, CT-36, Pro5, DTS400, OF1400, OF1010, PS-420-EBQ, MFK700, DF-500, VAC-SYS, MFT/3 x2, CMS-GE, LR-32, soon a KS-120REB on a date sometime between now and eternity!

Offline mattbar1

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Re: $440 OFF Kapex + UG Stand Combo Set - Order Now! (US)
« Reply #59 on: July 24, 2020, 09:19 AM »
I agree @ADKMedic. No communication from Festool or my Dealer. About a week before each promised ship date I call in to make sure that is still valid. Only then am I told about the change. Meanwhile, they have $2000 and I have nothing.