Happened too bump into two Festool reps when I went to my local supplier today. The store had already mentioned my issue to them, so it was complete statutory serendipity.... They looked over my saw and track, tweaked the gibs and looked it over forward and backward. One of them thought it should just be exchanged. The other asked the store owner for some lube. He produced a spray can of "deep creep" lube he swears by. I was hesitant as I prefer dynaglide, but don't have any at the moment. But I caved. A short squirt and a wipe down and the track flew back every time. The rep, Gil, focused the spray only on the t-track. After the lube I was able to snug up the gibs a bit to reduce slop. So happy to have this awesome, versatile saw running as it should!