Customer service rep in US said they were having issues and probably won't be resolved until Feb.  Keep your receipt (or copy) in the box she said in case of service request.  I assume they'll be kind enough to apply grace to the warranty thing.

I messaged the webmaster the other day about this when I went to register a new tool and found that to be non-functional.

If there's a warranty registration card in the systainer, it should have the numbers already filled out. Actually the tools I bought in the last few months also had a QR code which you can scan with your phone, I think that also already put in those numbers in when taking you to the link. (not sure if this is also the case in the USA)

On the webpage for the registration there often is hint to find the numbers you need (like a picture of the information rectangle on the machine with a red box drawn around the number)
I hope this helps.

/edit: The numbers are also printed on the sticker on the systainer.
/edit 2: I might have misunderstood your question, and it's the website that doesn't recognize the number. In that case I would try contacting them by phone if it's near to the 30 day window.
/edit 3: Website is currently not working correctly: check out this thread: https://www.festoolownersgroup.com/festool-tools-accessories/warranty-registration-page-not-working/msg631078/?topicseen#msg631078

I sent a msg to the Festool Canada webmaster but it seemingly blackhole'd.  On that registration page which I assume is shared all-over, it won't let us choose any purchase date older than 30 days ago.  Something to add to the list to look at if it isn't already.  Thanks.

This topic is compiled from several warranty registration topics along with an announcement from Festool so that all info is in one place. And this will be stickied for the time being so that it can be easily found and people can be directed to it.  A few superfluous posts have been removed to declutter the topic.


Seth

We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

There is one thing that I though you guys added but I don't see it. It might be in my opinion and that is if there is a warranty/service related issue that needs to be sent to Festool-->> From my registered tools we can click on the tool and select warranty/service right there and have everything prefilled with demographics, warranty card, proof of purchase/receipt, etc. Since it is uploaded on your site and the T-Nr has a track record no need to have duplicate work. Furthermore, possible add an option to see the tool that has been sent for warranty/service with status updates such as (received, evaluated, completed, shipped, etc).

With the new tool registration program you need to have a receipt. I tried unsuccessfully to register a tool that I got a s a gift. Without a receipt, no luck.

Just snap a pic of the label off the box or insert.  I only had a couple of the receipts (but knew exactly when I bought the items because I had access to my credit card statements), and uploaded what I had.  That was a receipt in some cases, and a just the label or insert in others.  The system isn't smart enough to know the difference, and I honored the intent (if not the explicit words) for what they are asking.

I absolutely love the CT MINI I/CT-VA pre-separator, Duplex LS-130 (blending crown moulding splices), ETS EC 125 (base board and everything else) combinations.  Talk about efficient and convenient to move around!  All I've really done is trim carpentry so far, but that's all changing soon.

Just snap a pic of the label off the box or insert.  I only had a couple of the receipts (but knew exactly when I bought the items because I had access to my credit card statements), and uploaded what I had.  That was a receipt in some cases, and a just the label or insert in others.  The system isn't smart enough to know the difference, and I honored the intent (if not the explicit words) for what they are asking.

I absolutely love the CT MINI I/CT-VA pre-separator, Duplex LS-130 (blending crown moulding splices), ETS EC 125 (base board and everything else) combinations.  Talk about efficient and convenient to move around!  All I've really done is trim carpentry so far, but that's all changing soon.

I believe the system intentionally does not check authenticity of the foto - how could it ... IMO this will be checked manually only in case of a dispute. Simple, cheap and practical for the customer as well as Festool.