Author Topic: Need item shipped to U.S.  (Read 7614 times)

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Offline rst

  • Posts: 2652
Re: Need item shipped to U.S.
« Reply #30 on: February 28, 2021, 01:26 PM »
I've bought from Germany and England, shipping depends on the seller not Amazon itself.

Offline Crazyraceguy

  • Posts: 575
Re: Need item shipped to U.S.
« Reply #31 on: February 28, 2021, 01:36 PM »

It's not about the site working, I have gotten things from there too.  More likely that it's just an item that Festool doesn't want shipped to the US. Oddly there are quite a few of them.

How?  When I click on the Amazon Germany link I get a warning in red letters that says 'This item cannot be shipped to your selected delivery location. Please choose a different delivery location.'

Exactly, but other items can be. It's the combination of item and location.
I have tried to buy several Festool items from there and get the same message, but if you click on an item that is available here, that doesn't pop up. I did however buy a Bosch router bit set because they were available with 8mm shanks.
CSX
DF500 + assortment set
PS420 + Base kit
OF1010
OF1400
MFK700 (2)
TS55, FS1080, FS1400 holey, FS1900, FS3000
CT26E + Workshop cleaning set
RO90
RO125
ETS EC 125
RAS115
ETS 125 (2)
TS75

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #32 on: February 28, 2021, 01:57 PM »
Right, amazon.de, etc doesn't care.  In fact amazon is the part making it all easy and seamless. It wasn't that long ago that sites like amazon wouldn't allow any international buying, but now clearly have put everything in place to make it work (legal/customs/etc requirements). But soon as a seller knows you are in the US, if it's something Festool, you will get the message.  When you get the message varies. Sometimes it will be there from the start, other times when you add to cart, I've had stuff from vendors that got thru the buying process just to come back and say "no". 

I assume the seller has to set something on their end, so if they don't configure their listing right, it will vary how the rejection happens.  If they forgot to set the settings to stop US folks from buying, and you have the new person on their end who doesn't know, I can see some things slipping out.


Offline Crazyraceguy

  • Posts: 575
Re: Need item shipped to U.S.
« Reply #33 on: March 01, 2021, 09:05 PM »
I'm still puzzled by it though. Other than incompatible electronic items (motors and cord ends) why are so many things not available? It just doesn't make sense.
Sure, maybe it simplifies things for the American retailers, by having to stock fewer items. But if you are willing to deal with a European seller, why should they be restricted?
It's not like it would be against some law. If I knew someone over there, I could order and pay for it and have it shipped to them. Then they could send it on to me in the US. No one would ever know or care for that matter. It's not like it's contraband or something.
CSX
DF500 + assortment set
PS420 + Base kit
OF1010
OF1400
MFK700 (2)
TS55, FS1080, FS1400 holey, FS1900, FS3000
CT26E + Workshop cleaning set
RO90
RO125
ETS EC 125
RAS115
ETS 125 (2)
TS75

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #34 on: March 01, 2021, 11:06 PM »
If Festool (Germany), allows retailers in EU to sell to the USA, it means Festool USA is competing against Festool.  Festool USA is its own company (LLC), and has to justify itself, and protect its dealers.  If everyone bought stuff from out of the USA, then it just undercuts Festool USA's existence.

It sucks, but it's common thing anytime a company sets up a US company verses just having a distributor.  You could compare to Mafell, there is no such thing as Mafell USA.  They just have a single distributor in the US.  Mafell doesn't do anything to stop people from buying their stuff out of Europe (not that I have noticed anyway).  But Timberwolf Tools won't honor a warranty or support you if you bypass them.  For Mafell, a sale is a sale in their case.  But once you have a full blown operation set up in a country, you don't want to go undercutting that.

Obviously someone could point out that if someone buys something Festool USA sells, but buys it from a different country, that person is hurting themselves by loosing warranty and support, thus will keep things in check.  I doubt they see it that way.  If Festool opened things up where items not sold by Festool USA were valid for people to buy from out of country, I think that would bring things in better balance.  Someone wants a tool that Festool USA has decided won't sell enough of to justify carrying it, let folks buy it. Someone wants a tool that isn't offered such as a 230V tool, let folks buy it.  They could potentially set up a separate limited warranty program, where you might even be able to get service of it, or parts from Festool USA, but there may be an additional cost, or time due to parts lead time, or even the tool might have to go back to Europe worst case.

I think most people would be generally understanding of such setups as long as there is no real reason to go those routes (everything is offered in your country). It's Festool not offering all the tools, or making random moves (removal of metric) and so forth that frustrates people and causes them to look to buying them from the EU/UK.  I think Festool UK is its own PLC too, but there, I would guess people buy stuff cross channel and no one blinks because that is just a mass flow of goods and just a normal flow of things that trying to stop it just wouldn't work.
« Last Edit: March 01, 2021, 11:38 PM by DeformedTree »

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #35 on: March 02, 2021, 08:35 AM »
Before they outgrew their distributors, Nikon, Subaru, Saab, and Mercedes were all distributed by a separate company.  Eventually, the manufacturer will outgrow their distributors and at that time they typically buy the distributor and take the distribution in-house.

There is no way for us to know what that magic dollar volume is for this transition, but you can count on the fact that the management at Festool does know that magic number. 

Maybe it will never come; maybe it will happen next week.

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #36 on: March 02, 2021, 10:47 AM »
it all ready happened, it's Festool USA.     Subaru was brought in by Malcolm Bricklin.   Mercedes by.... Packard.   Now they have Subaru of America (a Subaru Subsidiary). Mercedes has Mercedes Benz USA.

For a bunch of companies, they now just use companies like Fedex and UPS for that function, so people tend not to notice.




Offline Bert Vanderveen

  • Posts: 814
Re: Need item shipped to U.S.
« Reply #37 on: March 02, 2021, 10:50 AM »
It may have been mentioned, but there is also the issue of import duties. If — say Festool — were to stock a lot of inventory and parts in the US, they would have to pay duties on that, or go through the hassle of warehousing in a bonded facility (way too complicated and costly, I think) where you only pay those duties the moment the article leaves the facility.

For Festool the cost of stocking a considerable supply of their products in North America could cost more than a couple of years’ profit. Who knows?


OTH I use a US-based forwarder (MyUS) to purchase stuff that sellers won’t ship outside of the CUSA. Maybe there are similar options in Europe for customers in the US?
Cheers, Bert Vanderveen

TS55 · TS55R · OF1010 · DF500 · MFT/3 + TSB1-MW 1000 + VL + CMS TS55 + CMS PS300 + LA-CS 70/CMS · CTL Midi · RTS400 · 2 x CXS Li 1,5 · T15+3 Li 4,2 · TI15 Impact Li 4,2 · Centrotec Sets 2008 + 2015 · PSB300 · LR32-SYS · RO150 · KS120 · 2 x MFK700 · RO90 · OFK700 · BS75 · OFK500 · OF2200 · CMS-GE · Vecturo 18 Li · TID 18 · TKS 80 EBS-Set · DTS 400 · ETS EC 125 w 150 pad · Surfix Set · CTL SYS · CT-VA-20 · … | Mirka 1230L P&C | Hammer: A3 31 Silent Power · N4400 · HS950 | TaigaTools: VacPods Pro Set
On order: … [ ! ]

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #38 on: March 02, 2021, 11:02 AM »
Unknown.  One thing to remember is that most folks in the US will go their whole lives never having bought or sold something cross an international line.  It's just something we know nothing about, and thinking about it tends to bring fear of "what if". That's where Amazon and similar now making those parts transparent (behind the scenes) has really changed things, now buying stuff from other countries is a thing that someone might do. People get nervous crossing between the US and Canada having bought stuff wondering if they have committed a crime.

People in other countries, it's much more normal, thus something I doubt many folks even think much of. But you will see retailers in other countries also have issue soon as you are in the US (beyond just Festool), they will say they ship everywhere, and to the US, show things in USD, but if you try to buy, they won't let it happen.  I think many retailers in the EU get nervous about shipping stuff to the US as it is a mystery to them too.

Offline Yardbird

  • Posts: 191
Re: Need item shipped to U.S.
« Reply #39 on: March 02, 2021, 02:02 PM »
it all ready happened, it's Festool USA.     Subaru was brought in by Malcolm Bricklin.   Mercedes by.... Packard.   Now they have Subaru of America (a Subaru Subsidiary). Mercedes has Mercedes Benz USA.

to get us off topic:
Bricklins-what were they made from-was that a colored plastic?  I remember them from mid 1970's.
I had to look it up, but saw that Mercedes and Packard distributorship was set in in 1957-about the same time Packard joined with Studebaker.   
I had an interview with a company 40 years ago with a company called Mueller Brass.  (I did not take the job).  However, I remember in the interview being told that in the 1890's the US rights for the distributorship of Benz was purchased by Mueller Brass.  The head of Mueller Brass was smoking a stogie and pouring ether down the carburetor of a running vehicle.  After that episode his widow said the company was out of the car business.  So it could have been the Mueller Benz, but that went up in a flash.  Also, Steinway Piano had the rights to build Daimler Motors and built the first one in 1891.  I could not find anything about the Mueller connection on the internet, but did find a poster on Pinterest of a 1897 Mueller Benz auto, so think it existed.   Sorry, but Deformed Tree's comment sent my mind off topic. 

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #40 on: March 02, 2021, 02:35 PM »
I had a friend some 40 years ago that owned a chain of discount drug stores.  He would shop for toothpaste from a UK distributor, Kodak film from Italy, and shampoo from some other European country.

I asked him about that.  He said that the UK distributor would not discount in the UK because he did not want to upset the pricing structure that was in place, but he did not mind selling at a discount to the USA because it would not affect his pricing structure and moving more product netted him a bigger discount from the manufacturer.

So is Festool distributed by Festool in every country?  If not, they might be wanting to eliminate that discounting like my friend had back then. 

I don't know anything about the distribution channels for tooling, but I do know that when I wanted to buy certain CMT tools from Amazon.de (Germany) I would get a notification that they could not ship to this (USA) location; that I should choose another location.  I suspect that CMT is protecting the USA distributor by ordering the German distributor not to sell to the USA.

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #41 on: March 02, 2021, 03:17 PM »
to get us off topic:
Bricklins-what were they made from-was that a colored plastic?  I remember them from mid 1970's.

Finest car ever to come out of New Brunswick, Canada

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #42 on: March 02, 2021, 03:41 PM »
to get us off topic:
Bricklins-what were they made from-was that a colored plastic?  I remember them from mid 1970's.

Finest car ever to come out of New Brunswick, Canada

As I recall, Bricklins used thermoformed epoxy panels, and the technology was new and the process quickly drained the coffers of all funds. 

I would guess that conventional chopped fiberglass molding would have been far more economical and given the identical appearance. 

I will try to find a reference on this to see if my memory is serving me well.

Addendum:  This article spells out the troubles with the thermoforming on the Bricklin, which apparently they eventually abandoned.

https://www.compositesworld.com/columns/the-composite-car-that-should-have-been

Ultimately, only 2,854 cars were built before the company went bankrupt in 1976. I will always feel sad about that, because the Bricklin was so very close to being a very good car. Since so much has been written about the number of Malcolm's ancestors on the payroll, I've often said that the company must have suffered from internal combustion. A great idea became another blurred vision.
« Last Edit: March 02, 2021, 03:45 PM by Packard »

Offline Yardbird

  • Posts: 191
Re: Need item shipped to U.S.
« Reply #43 on: March 02, 2021, 04:27 PM »
Good article, Packard.  I remember a dealership when I was in college in Champaign, Il in about 1975 or 76.    Remember, this was the time of the Ford Pinto with the exploding gas tanks, and the oil burning Chevy Vega, and exploding Firestone 500 tires, so we college kids were open to new ideas-the old automotive companies had failed us.  I just knew the colors were made into the panel, and strange colors like orange or lime green.   Sorry they were not able to pull it off. 

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #44 on: March 02, 2021, 04:48 PM »
I had a Pinto.  Vega had borrowed racing tech and used hard anodized in place of cast iron cylinder liners.  They did not wear very well.

Worse, the Vega came with a steel floor.  Carpeting and carpet liner were optional.

I had the Pinto wagon.  I'm not sure that the wagon had gas tank vulnerabilty.

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #45 on: March 03, 2021, 03:37 PM »
It may have been mentioned, but there is also the issue of import duties. If — say Festool — were to stock a lot of inventory and parts in the US, they would have to pay duties on that, or go through the hassle of warehousing in a bonded facility (way too complicated and costly, I think) where you only pay those duties the moment the article leaves the facility.

For Festool the cost of stocking a considerable supply of their products in North America could cost more than a couple of years’ profit. Who knows?


OTH I use a US-based forwarder (MyUS) to purchase stuff that sellers won’t ship outside of the CUSA. Maybe there are similar options in Europe for customers in the US?

Thank you, good to know about such services. Never knew of them, always thought something like that should exist, guess it does.  Not sure how sketch it gets, but sounds way better than ebay.

Of course part of me is wondering "what on earth is for sale in the US that people elsewhere would want and can't get there?"

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #46 on: March 03, 2021, 04:06 PM »

Of course part of me is wondering "what on earth is for sale in the US that people elsewhere would want and can't get there?"

If you turn that around to read, "What is available elsewhere that is not available in the USA?" you will find that some of the CMT line of woodworking tools, and some of the Wolfcraft stuff is not available here and is available in Europe.

I ended up buying my CMT dowel jig from Germany and the mating centering drill from Spain.  It was definitely not available in the USA.  I contacted the distributor and they said it was not an item imported to the USA. 

So I would imagine there are things that are not available overseas that are available here (USA).

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #47 on: March 03, 2021, 04:30 PM »
So, where I was going is that most stuff that I could think of that is in the US and not elsewhere is stuff that no one would want elsewhere.  As it will be stuff for the non-standard US/north america market that is useless elsewhere.  The US has stuff that is unique to here, but it's because things never updated correctly (metrification being one).

Parts to support old equipment/machinery etc might be something.  But generally, the US is an island when it comes to a lot of things and it's not where I would expect people to go looking for stuff.  The flip side is there is plenty of stuff outside the US that people in the US want just to catch up with the rest of the world verses being held to stuff we have because folks won't change.

Or stuff in the US might be a product/material/etc banned elsewhere in the world.

Or put another way, why does Festool exist in the US? ...Because none of the US manufactures made stuff like what they made/make.  But outside the US, I don't think there are many tools in the US that you can't get the same thing in other places.

If US brands had been making track saws, dust collection focus'd tools, auto on extractors, metric machinery, etc. Festool wouldn't have been able to get a foothold here.  Some aspects of those things might have existed, but not in a way that prevented Festool from having an opportunity.

So I would expect the number of folks trying to get stuff from the US is much less than folks in the US trying to get stuff from other places. 

Offline Packard

  • Posts: 526
Re: Need item shipped to U.S.
« Reply #48 on: March 03, 2021, 04:38 PM »
The only thing I can think of off the bat is Airstream Trailers.  They are available in the USA but not in Europe.  (I heard that there is a waiting list for them--perhaps that is the reason).

Right now pistol ammunition is in such short supply that it basically is not available.  This is hoarding, not the fact that Americans are shooting more people. I think people are afraid that Biden will outlaw the sale of ammunition.  That won't work.  Reloaders will fill in the gaps.

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #49 on: March 03, 2021, 04:54 PM »
Right now pistol ammunition is in such short supply that it basically is not available.  This is hoarding, not the fact that Americans are shooting more people. I think people are afraid that Biden will outlaw the sale of ammunition.  That won't work.  Reloaders will fill in the gaps.

The #1 causes of ammo shortages is people convinced X will ban guns/ammo/etc, so they buy it all, and then what do you know, there is a shortage....   Happens every time politics align a certain way, people create their own fear.

I'll stick to atlatl's

Offline Crazyraceguy

  • Posts: 575
Re: Need item shipped to U.S.
« Reply #50 on: March 03, 2021, 06:41 PM »
If Festool (Germany), allows retailers in EU to sell to the USA, it means Festool USA is competing against Festool.  Festool USA is its own company (LLC), and has to justify itself, and protect its dealers.  If everyone bought stuff from out of the USA, then it just undercuts Festool USA's existence.

Obviously someone could point out that if someone buys something Festool USA sells, but buys it from a different country, that person is hurting themselves by loosing warranty and support, thus will keep things in check.  I doubt they see it that way.  If Festool opened things up where items not sold by Festool USA were valid for people to buy from out of country, I think that would bring things in better balance.  Someone wants a tool that Festool USA has decided won't sell enough of to justify carrying it, let folks buy it. Someone wants a tool that isn't offered such as a 230V tool, let folks buy it. 

That's a great explanation. I didn't realize they USA was a separate company.
So in essence the issue is with USA itself? The German company isn't keeping things from us other than to stick to USA's choice of which items to stock?

I like your solution to "allow" those sales from Europe for customers who are willing to go that far to get those items.
CSX
DF500 + assortment set
PS420 + Base kit
OF1010
OF1400
MFK700 (2)
TS55, FS1080, FS1400 holey, FS1900, FS3000
CT26E + Workshop cleaning set
RO90
RO125
ETS EC 125
RAS115
ETS 125 (2)
TS75

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #51 on: March 03, 2021, 07:06 PM »

That's a great explanation. I didn't realize they USA was a separate company.
So in essence the issue is with USA itself? The German company isn't keeping things from us other than to stick to USA's choice of which items to stock?

I like your solution to "allow" those sales from Europe for customers who are willing to go that far to get those items.

Festool USA is owned by Festool (Germany), but it is a LLC in the US.  So it's all the same company, but you don't go and put the investment in a country like that, then put it in a position to have sales taken from it by other parts of the company.  If you were just going to have people do transactions trans-atlantic, there would be no point in the investment in creating Festool USA. But now you have employees there, facilities, etc.  That needs to show it can support itself.  The German side is going to help it by trying to prevent sales from elsewhere.  In the end, it's stuff that isn't sold here that falls in a weird spot. If someone says they want say a CS70, Festool USA can't claim it was a sale taken from them.  For stuff that is the same (drills and such), then it makes perfect sense for someone to prevent someone from buying from Europe.  Then you get grey areas.  Like say someone wants a 230V Kapex or 230V CT.  Sure they sell Kapex and CTs in the US, but not 230-240V.  Similar with saws like a TS55 where they ditched the metric on us, but folks still want it. Ignoring the ability to swap parts, it's still just a general grievance for folks and reason to buy one from the UK instead.

So yeah, if I was to try and buy a drill or a sander from Europe and it blocks me, I wouldn't care, since there is no reason for me to buy it from there.  But if I want something that they refuse to sell here, then that is an issue.  And some of the tools I think a lot of us can understand why they don't sell here as the market is small, but you would think Festool would still welcome a sale if they can get it and not have to make any effort. I think 230V tools are a big one. That's something that if people had a stable option of buying them, and some level of support, a number of folks would buy them and have their shop setup with them. People have 220V stuff in their shops all ready. People might want to be more unified. Just look at CTs. Until recently Timberwolf didn't offer a 230V vacuum other than a barrel top thing. So everyone who bought 230V tools from them had to find a way to get a CT out of Europe. They now offer a Mafell 230V vacuum.

This is why I think Festool needs some sort of option, either let people buy stuff not sold from Festool USA, or create a special order process/warranty system.  Supporting a 230V versions of CTs, Kapex, OF2200, etc would be easy as they are largely the same tools. But if they don't want to help on something they don't offer at all, then that would be a bit understandable.

Offline Coen

  • Posts: 1045
Re: Need item shipped to U.S.
« Reply #52 on: March 06, 2021, 09:36 AM »
Buying single items shipped across the atlantic (usually airfreight) is so much prohibitively expensive compared to bulk containerized shipping that it would be very strange if that undercuts Festool USA...

Offline DeformedTree

  • Posts: 1362
Re: Need item shipped to U.S.
« Reply #53 on: March 06, 2021, 11:59 AM »
Buying single items shipped across the atlantic (usually airfreight) is so much prohibitively expensive compared to bulk containerized shipping that it would be very strange if that undercuts Festool USA...

Yes, this is why people won't normally do such a thing if they can just buy it from Festool USA. But it's still a sale that Festool USA didn't get even if it cost the buyer more money and way more hassle.  It should be a rather self regulating situation.  But if the items are much cheaper in the EU, people will start doing it, people do all sorts of crazy things to save a buck.

But from a company standpoint, look how companies regularly do this sort of thing as they see potential loss of any sale as a major issue, even when the reaction should be if it is a small amount of sales, to ignore it and not anger/turn off those who are interested in their products. Companies will go to great lengths to block folks from doing things not as the company intended, or even go to governments to have laws passed to stop it. (Mercedes getting 25 year import ban put in place in the US). Companies just don't generally see how this sort of think backfires or is not worth their efforts.

Offline Agent 73

  • Posts: 44
Re: Need item shipped to U.S.
« Reply #54 on: March 18, 2021, 10:42 PM »
***  Update ***

So I decided to attempt to make a purchases from Amazon.DE and was notified they can't ship that item to the US.  I then made the purchase with Conax UG via Papal last Saturday and haven't received any shipping updates.  I emailed the seller directly and haven't heard a word back.

It looks like I'll be attempting to get a refund and possibly trying elsewhere.

Offline hdv

  • Posts: 335
Re: Need item shipped to U.S.
« Reply #55 on: March 19, 2021, 07:54 AM »
Last year another FOG member had a similar problem with plug-its. If it is just a one-off I don't mind helping out. As a business owner myself, I really don't want to undercut anyone's business, so I don't want to do this too often. But I don't see no harm to help someone out once in a while. PM me if you still need/want it.

Offline Crazyraceguy

  • Posts: 575
Re: Need item shipped to U.S.
« Reply #56 on: March 19, 2021, 10:03 AM »
The things I was looking for are not big "equipment" type stuff.  There is an entire line of router bits and other accessories that the US catalogs ignore completely.
CSX
DF500 + assortment set
PS420 + Base kit
OF1010
OF1400
MFK700 (2)
TS55, FS1080, FS1400 holey, FS1900, FS3000
CT26E + Workshop cleaning set
RO90
RO125
ETS EC 125
RAS115
ETS 125 (2)
TS75

Offline hdv

  • Posts: 335
Re: Need item shipped to U.S.
« Reply #57 on: March 19, 2021, 05:58 PM »
Yeah, I do recognize that feeling. I often find stuff online that is only available on your side of the pond.

Offline fritter63

  • Retailer
  • *
  • Posts: 1433
Re: Need item shipped to U.S.
« Reply #58 on: March 21, 2021, 11:32 AM »
Agent, PM me, I can CNC that for you as long as you know what all the layers should look like. Or we could collaborate on a design.

***  Update ***

So I decided to attempt to make a purchases from Amazon.DE and was notified they can't ship that item to the US.  I then made the purchase with Conax UG via Papal last Saturday and haven't received any shipping updates.  I emailed the seller directly and haven't heard a word back.

It looks like I'll be attempting to get a refund and possibly trying elsewhere.

Offline Throwback7r

  • Posts: 299