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Author Topic: Why doesn't Festool offer all  (Read 12825 times)

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Offline JimH2

  • Posts: 1040
Re: Why doesn't Festool offer all
« Reply #30 on: May 15, 2016, 02:51 PM »
A dado saw like the Mafell MF 26cc.

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Offline jobsworth

  • Posts: 6671
  • Festool Baby.....
Re: Why doesn't Festool offer all
« Reply #31 on: May 15, 2016, 03:10 PM »
Wat I dont understand is why festool doesn't market their accessories for the tools?
 
Much like the MFS. Go to wood shows they don't really market it, along with say the contour pads for the sanders or any other accessory really.

Festool seems to hit heavy on the items that are the latest and greatest.

The CMS is a great system yet festool does very little marketing or new development for it. I really think it is a great idea with endless possibilities.

Offline Phil Beckley

  • Posts: 1518
Re: Why doesn't Festool offer all
« Reply #32 on: May 15, 2016, 04:57 PM »
One aspect I don't understand is something like the MFS.  Apparently it is still being manufactured, and still being offered for sale in Europe.  I'm puzzled why Festool wouldn't keep a small supply in their US warehouse for people who would like to purchase them in the USA.  I have to imagine that they would sell at least enough to cover their storage costs.

I completely agree with you, however, just yesterday I read a post that someone in the UK ordered a MFS. It was out of stock and the UK dealer didn't know when or if it would be available. [tongue]

......the MFS is available in the UK and no plans to pull it  [smile]
rg
Phil

Offline ear3

  • Posts: 4200
Re: Why doesn't Festool offer all
« Reply #33 on: May 15, 2016, 05:22 PM »
Just speculating, but perhaps it has something to do with dealer training?  All the brick and mortar dealers I know of work with way more tool lines than just Festool, so in addition to all the briefings they would need to get on other brands, the dealers would also have to get advanced training on very specific applications for certain Festools, which I imagine would be very difficult, expensive and time-prohibitive to coordinate on both sides of the equation (maybe Festool has tried, but there isn't the dealer follow up or commitment?).  Among the many new Festool dealers that have popped up in my neck of the woods over the past two years, I'm lucky if I can find a single person at each site who has even a basic working knowledge of the tools -- I'm not saying this as a criticism of either Festool or the dealers, it's just the reality of modern commerce.  Fortunately I found early on a brick and mortar dealer with knowledgeable staff, so if If I need to ask questions or make a major purchase (if I'm not getting it through an online source), I can go to them, saving the other places that are closer to my shop for when I need accessories.

Wat I dont understand is why festool doesn't market their accessories for the tools?
 
Much like the MFS. Go to wood shows they don't really market it, along with say the contour pads for the sanders or any other accessory really.

Festool seems to hit heavy on the items that are the latest and greatest.

The CMS is a great system yet festool does very little marketing or new development for it. I really think it is a great idea with endless possibilities.
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Offline jobsworth

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  • Festool Baby.....
Re: Why doesn't Festool offer all
« Reply #34 on: May 16, 2016, 02:55 PM »
The way I find out out about the accessories is here at the FOG. There are other resources meaning other websites to.Most dealers I know don't stock the accessories .

Offline Cheese

  • Posts: 8337
Re: Why doesn't Festool offer all
« Reply #35 on: May 16, 2016, 04:16 PM »
@Phil Beckley
......the MFS is available in the UK and no plans to pull it  [smile]

Thanks for the reply...that's good to know.

That probably also means a newer version will not be offered, also nice to know.

six-point socket

  • Guest
Re: Why doesn't Festool offer all
« Reply #36 on: May 17, 2016, 08:40 PM »
Hi!

You might just need to think a little outside the "Forum-Universe" or what I call "niche users (using "niche" products)". When you enter a place like the FOG you'll find users that for a large part are using Festool products, machines and accessories likewise, for years. They know the brand, all of their tools (also those sadly not available in their countries) and they are more knowledgeable/informed then quite a lot of dealers on the tools themselves and how to use them. (For a large part this is because this kind of information is easily accessible through the internet nowadays, before that you would get your distributors/dealers catalog and not even know a certain brand also made/makes certain products solely in/for other regions)

Now if you look at the big picture this type of user, no matter if commercial or private is a minority. And the group is even smaller if you divide them by the countries they are living in. For a company like Festool it's impossible to focus on their needs if they want to stay profitable. A lot of good reasons were voiced already and I guess the most important, yet most simple is return on investment. If you look at the cost of launching a product: Sales evaluation, possibly needed "design" changes, licensing/certification fees, product testing, marketing... To cover all this you need a certain number of sales to reach your break even point and then more sales for it being profitable. To gain this information you have specialists analyzing the possible target markets on expected competition, run surveys with/on your potential customers and established dealers and then you make a decision. It might not always be the right one, especially not from the point of view as a customer who wants a not available tool, but it is how it is.

Then there is a big difference between your home market and those abroad. What might work out in your home market is, even with slow sales and other obstacles, to have certain "niche" products available for just a few. But making them available abroad (including all consequences this would have: Staff training, holding spare parts available...) can easily turn into a large money pit.

"Niche" product does not necessarily mean that it's a slow seller or a tool that is only asked for by few and rarely used per se - but it can mean that in a certain country this type of product(s) lies within the core competency of another manufacturer and the market is kinda "owned" by them and a takeover not deemed possible. Only to give one example.

And if you look at another German power tool company (who manufacture a lot of their stuff in the Asian region) this also works vice versa. They have quite a couple of products that were "engineered"/planned in Germany but aren't sold here because of the afore mentioned reasons/business standpoints and - if you want them - must be imported through the US or Asia.

Sometimes of course it can also be regulations, laws or missing permits that cause products not being released in certain countries - not necessarily being solely monetarily reasons/ budget focussed.

Kind regards,
Oliver