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Author Topic: What Happened to Festool Recon?  (Read 1474 times)

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Offline jronman

  • Posts: 15
What Happened to Festool Recon?
« on: November 24, 2020, 06:17 PM »
I am wondering what happened to Festool Recon? Seems like there hasn't been tools on there in ages. I can't even remember the last time I got an email about it. Possibly last year. Am I just not getting the emails or are there just not any tools ever being posted on there anymore?

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Offline SouthRider

  • Posts: 188
Re: What Happened to Festool Recon?
« Reply #1 on: November 24, 2020, 07:07 PM »
Haven't seen anything since early this year, about the time that covid hit. They made such a huge push last winter I'm guessing that inventory was way down, and then it wasn't prudent to have staff in the facility reconditioning and shipping any more than they have to (they still have to do service and warranty work which is a priority). Also - much of what they sell are dealer returns, and dealers were closed down too, so less volume. When things become more normal they'll probably have a big push again.
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline Distefanol

  • Posts: 1
Re: What Happened to Festool Recon?
« Reply #2 on: November 27, 2020, 01:51 PM »
Seem to remember them putting something out right after COVID hit about focusing on maintaining minimal staff with the ability to process repairs and new orders.  Was kind of hoping they'd do the Black Friday things again this year but I guess it's not to be.

Oh well, here's to 2021!!!

Online Ron B

  • Posts: 74
Re: What Happened to Festool Recon?
« Reply #3 on: December 10, 2020, 10:03 PM »
I ordered the dust extractor from Festool Recon and needed to contact them about a missing item.  I am not tech savoy-I would rather hit something with a hammer than push a button.  I am not able to leave a comment, I keep getting this message:

To continue, let us know you're not a robot.

We need your consent to load the ReCaptcha service! This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used.

Can anyone tell me what I need to do to get around this? 
By the way, just received my 12 lb sledge from Acme tool today so I have the hammer portion covered, just not good at the button pushing.

Online jonnyrocket

  • Posts: 74
Re: What Happened to Festool Recon?
« Reply #4 on: December 10, 2020, 10:16 PM »
@Ron B

You probably don’t want to hear this, but the best thing to do is call the phone number. I had to contact them about a missing filter bag for a CT-Sys I bought from the Recon site and a 5 min phone call got me a full box of new bags at my door in 2 days.

IHTH

Online Ron B

  • Posts: 74
Re: What Happened to Festool Recon?
« Reply #5 on: December 10, 2020, 10:24 PM »
Thank you.  I will call them on my flip phone. 

Offline jronman

  • Posts: 15
Re: What Happened to Festool Recon?
« Reply #6 on: January 10, 2021, 06:39 PM »
Anyone watch the last Festool Live about sys gen 3? If I'm not mistaken Festool Recon was mentioned. Possibly making a return? I don't think I have received any of the emails since before 2020. I think I may need to resubscribe or something. Maybe they have mentioned more about offering tools on recon site again. The site shows a ©2021 date on the bottom which would indicate it has at least been updated/renewed for 2021.

Offline Ster1154

  • Posts: 112
    • WoodEyes Woodworks
Re: What Happened to Festool Recon?
« Reply #7 on: January 10, 2021, 06:44 PM »
I ended up bookmarking the Recon site b/c the emails aren't coming through.   They've been doing a lot more tools the past few weeks - last week they had the Conturo, Domino, OF1400, Kapex and a few sanders IIRC so it's back up and running.   

Offline jronman

  • Posts: 15
Re: What Happened to Festool Recon?
« Reply #8 on: January 10, 2021, 07:13 PM »
I ended up bookmarking the Recon site b/c the emails aren't coming through.   They've been doing a lot more tools the past few weeks - last week they had the Conturo, Domino, OF1400, Kapex and a few sanders IIRC so it's back up and running.

My biggest complaint with not receiving the emails is many times products come and go very quickly. Sometimes within minutes or even gone before you can load the website.