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Author Topic: Warranty Registration a Possible Improvement?  (Read 22840 times)

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Offline Festool USA

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Re: Warranty Registration a Possible Improvement?
« Reply #30 on: September 09, 2011, 11:22 AM »
What happens for the second hand market?

From what I understand the warranty carries over to any subsequent owner (based on mfg date), correct?

The warranty is transferable. However, it's not based on the manufacturing date, it's based on the original date of purchase.

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Offline greenMonster

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Re: Warranty Registration a Possible Improvement?
« Reply #31 on: September 09, 2011, 10:27 PM »
ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

Offline Festool USA

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Re: Warranty Registration a Possible Improvement?
« Reply #32 on: September 09, 2011, 10:48 PM »
ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

Nope. Nothing.

Offline Brice Burrell

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Re: Warranty Registration a Possible Improvement?
« Reply #33 on: September 09, 2011, 10:50 PM »
ah righto, so if I purchase something from the marketplace do I then have to actually do something to register for the warranty (as opposed to the dealer taking care of it?)

Right now the way new tools are registered are through dealers.  As Shane pointed out that will change sometime in the future.  You don't need to do anything in the case of buying a used Festool, any remaining warranty stays with the tool, regardless of who owns it.  

Offline Festool USA

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Re: Warranty Registration a Possible Improvement?
« Reply #34 on: September 10, 2011, 10:35 AM »
I was told by Festool service that to get warranty service on tools bought used, you would need the original sales receipt.

Chris, the only time a sales receipt may be required is if there's a dispute over the warranty period. For instance, our record show the tool was purchased on date X and it's out of warranty but you have a receipt showing it was actually bought on date Y.

Shane