Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Update the canadian web for CTmidi  (Read 1874 times)

0 Members and 1 Guest are viewing this topic.

Offline matt.mackinnon

  • Posts: 30
Update the canadian web for CTmidi
« on: February 10, 2012, 04:59 PM »
There is nothing worse than trying to find out information about a product only to find conflicting info.

I was looking into the CTmidi dust collector.  It says the unit has a hepa filter, but if you go through the accessories menu, and select filters, there is on hepa filter.   On the main page for this unit, there is no user manual.  I guess that one was never written.  But there is a brochure for the CT dust extractor line, except it lists the CT22 and CT33 that are no longer available, not to mention is misses out the hepa filter on the unit. 

Come on guys.  For the price we pay, you could at least keep the web site accurate.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Offline bionicus

  • Posts: 115
Re: Update the canadian web for CTmidi
« Reply #1 on: February 10, 2012, 05:26 PM »
Did you click big picture of a CT in the middle of the main page with the word HEPA in gigantic green letters?

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8429
    • Festool USA
Re: Update the canadian web for CTmidi
« Reply #2 on: February 10, 2012, 10:13 PM »

My apologies for the trouble finding what you're looking for on the website. I have to take full responsibility for the status of the website. The CT MIDI has come standard with a HEPA filter since mid-2011. The replacement HEPA filter is product number 495752.

Welcome to the forum. I wish it were under better circumstances.

If you have any questions, please send me a message or email me at sho@festoolusa.com.

The most extensive information on the dust extractors can be found at http://hepa.festoolusa.com