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Author Topic: Trying to contact festool to fix problem  (Read 2012 times)

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Offline MichaelW2014

  • Posts: 276
Trying to contact festool to fix problem
« on: August 18, 2015, 10:23 AM »
I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.
"These saws can chew up lumber like a beaver recovering from a hunger strike."

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Offline M.Michot

  • Posts: 4
Re: Trying to contact festool to fix problem
« Reply #1 on: August 18, 2015, 11:08 AM »
I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.
What is the problem

Offline Brent Shively

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 156
    • Festool USA
Re: Trying to contact festool to fix problem
« Reply #2 on: August 18, 2015, 11:26 AM »
I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.

Michael,
I can see that you are from Greece.  Please PM me your contact information and I will see if I can have a colleague from your area contact you. 

Brent