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Author Topic: Quick question about service  (Read 1942 times)

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Offline copcarcollector

  • Posts: 1457
Quick question about service
« on: July 21, 2015, 01:20 AM »
I sent my T15 Impact in for repair last week. I received an initial email with a repair order number and UPS label to send the drill in, so I am fine there.

The email also says "You can log into your account on our website to view the status of your repair and will also receive email alerts when we receive your tool and ship it back to you."

I was able to follow the link provided and log into my account, but I dont see where I can view the status of the repair. I see a list of my registered tools, dealers I have purchased from, and my personal info.

Am I missing a link or something to view the repair status, or does that function just not exist?

I know the drill was delivered to Indiana based on tracking it through the UPS site, and I know I can just call and ask about it, I was just wanting to 'follow along online' for fun.

Thanks

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Offline Brent Shively

  • Festool USA Employee
    FOG Administrator
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  • Posts: 156
    • Festool USA
Re: Quick question about service
« Reply #1 on: July 29, 2015, 10:08 AM »
@copcarcollector
Sorry for the delayed response.
You should be able to track the tool to and  from our service center from the website, but you will not see any information on it while it is at our service center.  That part of the sentence is a little misleading. I will have that change.

Brent

Offline copcarcollector

  • Posts: 1457
Re: Quick question about service
« Reply #2 on: July 29, 2015, 01:49 PM »
Brent - when you say "track the tool to and from our service center", do you just mean its journey within the UPS system?

I was able to track the shipment to Indiana via the UPS website. I emailed service the following week and they sent me the return tracking number which I was again able to follow on the UPS site. However I was not able to find either of those tracking numbers on the Festool site once I logged in, if that's what you mean - unless I did not know where to look for it.

My drill was returned with a new gearbox installed and that seems to have solved the issue. 2 weeks total, 90% of that time in transit to and from Indiana.

THANKS