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Author Topic: Tool refurbishing  (Read 2076 times)

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Offline b_m_hart

  • Posts: 415
Tool refurbishing
« on: June 18, 2015, 06:08 PM »
Hi - I think it's about time to get my Kapex refurbished.  It's been quite a while since I bought it (well over 3 years now, I believe), and I don't have the original packaging.  Do I have to ship it back to Festool, or can I take it in to a dealership?  How does the process work?

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Offline Peter Halle

  • Global Moderator
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  • Posts: 12606
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Re: Tool refurbishing
« Reply #1 on: June 18, 2015, 07:26 PM »
You should contact the service department (phone call is advised) and then end up sending to them.  Dealers can't help you with this.

Not officially Festool but anticipating their answer.


Offline Brent Shively

  • Festool USA Employee
    FOG Administrator
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  • Posts: 156
    • Festool USA
Re: Tool refurbishing
« Reply #2 on: June 19, 2015, 08:32 AM »
Peter is correct.  The easiest method is to visit our website under the service tab.  Then select "initiate a tool repair".  You can then explain what you would like done with the Kapex. 
let me know if you have any further questions.