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Author Topic: T18 Battery Warranty  (Read 2996 times)

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Offline Zacharytanner

  • Posts: 569
T18 Battery Warranty
« on: April 24, 2014, 05:29 PM »
Hey Guys,

I am confused I guess about the battery warranty on my 2 1/2 year old T18. They are not holding a charge as long as they used to and I emailed Festool and they promptly responded. The response was not what I was expecting: If I send them in and they are worn from normal use they will provide me a replacement price quote.... I thought the batteries were under warranty for 3 years, didn't Festool market it as " you will not have to replace batteries for 3 years we guarantee it"?

LOVE FESTOOL AND THEIR SUPPORT- JUST WONDERING if I am confused?

Thanks
Frank
Festool Kapex KS 120EB w/ 4 Blades,Domino DF500 Set,Domino DS Systainer 4,5,6,8,10,TS55 w/ FS1400 and FS2700 Rails,MFT/3 with Accessories,CT33E with Hose Caddy and Multiple Hoses,D36 Tradesman,Trion PS300 Jigsaw,RTS 400 EQ Orbital Sander,RO 125,RO125  Abrasive Systainer with , 60,80,100,120,220 Grit Festool paper AND Vlies discs,2 Systainer Carts,Festool T18+3 Kit ,ZOBO Forstner Bits Imperial,CXS Kit with Centrotec Imperial Wood Bits,ETS 150/3,150 Abrasive Systainer with Paper,Festool Toolie,RO 90 ,RO 90 Abrasive Systainer with paper,OF 1010 Router,HL850 Planer,HL850 Rustic Undulating Head,SYS MFT Tabletop Systainer,Veritas Parf Dogs,QWAS Rail Dogs,Precision Dogs,RS2 SanderRS2 Paper Systainer with RUBIN2 150  180  220 Paper and Punch Surfix Systainer
Frank

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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8429
    • Festool USA
Re: T18 Battery Warranty
« Reply #1 on: April 24, 2014, 08:03 PM »
Frank,

Please forward me the email you received. We have some new folks in the repair department and maybe it was a mistake. Note that I am traveling tomorrow in the afternoon, so the sooner the better.

Thanks,
Shane

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8429
    • Festool USA
Re: T18 Battery Warranty
« Reply #2 on: April 28, 2014, 08:55 AM »
Frank, to clarify as I said in my email to you, batteries that are inoperable will be replaced. That can be from normal use.

Your batteries are still holding a charge and therefore are not considered inoperable.

Shane