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Author Topic: T18 Battery Warranty  (Read 3145 times)

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Offline Zacharytanner

  • Posts: 569
T18 Battery Warranty
« on: April 24, 2014, 05:29 PM »
Hey Guys,

I am confused I guess about the battery warranty on my 2 1/2 year old T18. They are not holding a charge as long as they used to and I emailed Festool and they promptly responded. The response was not what I was expecting: If I send them in and they are worn from normal use they will provide me a replacement price quote.... I thought the batteries were under warranty for 3 years, didn't Festool market it as " you will not have to replace batteries for 3 years we guarantee it"?

LOVE FESTOOL AND THEIR SUPPORT- JUST WONDERING if I am confused?

Thanks
Frank
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Frank
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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8423
    • Festool USA
Re: T18 Battery Warranty
« Reply #1 on: April 24, 2014, 08:03 PM »
Frank,

Please forward me the email you received. We have some new folks in the repair department and maybe it was a mistake. Note that I am traveling tomorrow in the afternoon, so the sooner the better.

Thanks,
Shane
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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8423
    • Festool USA
Re: T18 Battery Warranty
« Reply #2 on: April 28, 2014, 08:55 AM »
Frank, to clarify as I said in my email to you, batteries that are inoperable will be replaced. That can be from normal use.

Your batteries are still holding a charge and therefore are not considered inoperable.

Shane
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