Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Stolen Festool Directory  (Read 11876 times)

0 Members and 1 Guest are viewing this topic.

Offline Matthew Schenker

  • Posts: 2619
Stolen Festool Directory
« on: April 16, 2007, 08:29 AM »
Everyone,
I've received a number of messages from people who have had their Festool tools stolen from job sites or from their homes or automobiles.  Often, these stolen tools end up on eBay or other selling venues.  The subsequent buyer often has suspicions, but no way to confirm that the tools are stolen.

We can only do so much about this, but I want to use the power of this forum to at least help.  So I am planning to form a "Stolen Festool Directory."  If your tools are stolen, you can submit the serial number, a description of any identifying marks, and the place where the theft took place.  People who bought Festool tools from eBay or other "questionable sources" can check the directory to confirm if the tools are stolen.  That might also help the original owner track down the tools.

If word gets out, this directory might even prevent theft in the first place!

Before I open the directory, I want to hear suggestions from members about how to collect and display the information, and where it should be placed in the forum.

Hopefully, this will be the least-used area of the forum!  But if it's needed, I think it can help with a frustrating problem.

Stay in touch,
Matthew
FOG Designer and Creator

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Jason White

  • Posts: 331
    • YouTube - Uncle Jason's Workshop
Re: Stolen Festool Directory
« Reply #1 on: April 16, 2007, 11:17 AM »
Perhaps some folks should engrave their names on the tools with a Dremmel or similar tool.

TP

Offline Matthew Schenker

  • Posts: 2619
Re: Stolen Festool Directory
« Reply #2 on: April 16, 2007, 12:41 PM »
Toolpig,
Yes, that would be an example of an "identifying mark" that could help recover stolen tools.
Matthew
FOG Designer and Creator

Offline ejantny

  • Posts: 182
  • Scotia, NY
Re: Stolen Festool Directory
« Reply #3 on: April 16, 2007, 04:05 PM »
Another thing to do maybe something that will identify the tool in a picture. Something like a paint or nail polish ring around a certain place on the power cord. This way the tool could be identified in a picture.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: Stolen Festool Directory
« Reply #4 on: April 16, 2007, 04:33 PM »
Another suggestion: Place your address and other contact information on a label under the systainer insert. 

Offline Brice Burrell

  • Posts: 7393
Re: Stolen Festool Directory
« Reply #5 on: April 16, 2007, 04:34 PM »
"Identifying marks" are great, but they really hurt resell value. Catch 22, oh well.

Shane, I do that on all my tools.

Offline Mirko

  • Posts: 394
Re: Stolen Festool Directory
« Reply #6 on: April 16, 2007, 05:33 PM »
A cop once told me to put your "SIN" number on your belongings, that way the items are traceable back to you.

Mirko

Offline mastercabman

  • Posts: 1857
  • NORFOLK,VA
Re: Stolen Festool Directory
« Reply #7 on: April 16, 2007, 07:07 PM »
mirko   what do you mean by "sin"?
I don't understand!?! I keep cutting it,and it's still too short!

Offline Mirko

  • Posts: 394
Re: Stolen Festool Directory
« Reply #8 on: April 16, 2007, 10:06 PM »
Social Insurance Number


Mirko

Offline Daviddubya

  • Posts: 704
  • Arizona, USA
Re: Stolen Festool Directory
« Reply #9 on: April 16, 2007, 10:13 PM »
I am having a hard time understanding how a Stolen Festool Directory would help anyone.  If the thief is selling the stolen tool, that thief would certainly not include the serial number in the advertisement to sell the stolen tool.  If a person buys a stolen tool, where is the incentive to return the tool to its rightful owner?  The buyer spent money to buy the tool.  If the buyer were to return the tool to its rightful owner, the buyer is out the money spent to buy the tool.  Would the rightful owner buy the stolen tool back?  I doubt it.  So who will benefit from this Stolen Festool Directory???
David W. Falkenstein
in Cave Creek, AZ, USA

Offline Dan Lyke

  • Posts: 321
    • Flutterby.net
Re: Stolen Festool Directory
« Reply #10 on: April 16, 2007, 10:18 PM »
If I know that there's an easily accessible repository for serial numbers, then before I buy anything I'll certainly say "great, but let me run the serial numbers first".

Some of us are very willing to do due diligence as a part of the purchasing process, and if that fails we're not yet out the cash.
Accomplished computer geek, novice woodworker, road cyclist, in Sonoma county, northern California.

Offline Jim Dailey

  • Posts: 278
Re: Stolen Festool Directory
« Reply #11 on: April 16, 2007, 10:54 PM »
Mirko,

I this age it identity theft with social security numbers selling for upwards of a $1,000....  I don't think I want to and more value to my collection of "green & black" tools...

I suspect your friend gave you this advice backward in time before these thieves started pedaling social security numbers all over the world on the internet.

jim
Life is just a series of projects...

Offline Mirko

  • Posts: 394
Re: Stolen Festool Directory
« Reply #12 on: April 17, 2007, 04:23 AM »
Jim,
About 15 years ago to be exact, and he said to only engrave the number? but yeah I guess your right about the identity theft. I have never used the SIN number on anything.

Mirko

Offline mastercabman

  • Posts: 1857
  • NORFOLK,VA
Re: Stolen Festool Directory
« Reply #13 on: April 17, 2007, 06:03 AM »
giving out ssn,or sin, is not very smart. having a stolen directory might help,some people care and some don't.i got ripped off twice,years ago,(prefestool) i lost a lots of tools. IT HURTS! you really feel empty on the inside.the worst feeling!   just watch your tools and keep your truck/shop lock up.i have a list of all my tools with s/n.just in case.






I don't understand!?! I keep cutting it,and it's still too short!

Offline ejantny

  • Posts: 182
  • Scotia, NY
Re: Stolen Festool Directory
« Reply #14 on: April 17, 2007, 08:15 AM »
The stolen directory would be good as a place for stolen festool serial number to be listed. Information on the theft like date and location may be helpful.

A person buying on ebay could ask the seller for the items serial number and then check it against the directory list.

If a thief knows about the list it may be a deterrent for it to be sold publicly.

Offline Matthew Schenker

  • Posts: 2619
Re: Stolen Festool Directory
« Reply #15 on: April 17, 2007, 10:56 AM »
I am having a hard time understanding how a Stolen Festool Directory would help anyone.  If the thief is selling the stolen tool, that thief would certainly not include the serial number in the advertisement to sell the stolen tool.  If a person buys a stolen tool, where is the incentive to return the tool to its rightful owner?  The buyer spent money to buy the tool.  If the buyer were to return the tool to its rightful owner, the buyer is out the money spent to buy the tool.  Would the rightful owner buy the stolen tool back?  I doubt it.  So who will benefit from this Stolen Festool Directory???
This may not be a cure-all for stolen tools.  But I feel a need to do my part to help.  I'm positive that this would catch some instances of theft, which is an improvement.  Further, it would be a deterrent to thieves if word gets out that buyers can trace serial numbers.  The person who innocently buys a stolen tool can report the seller here or on eBay.  That seller would then be banned from eBay (which means a lot these days) and potentially face criminal charges.  The buyer can feel he or she did the right thing by reporting the seller.  The seller would not only be caught, but he or she would also be responsible for refunding the money to the buyer.  But the larger picture for me is to use this forum for the greatest good possible.  I see this as a potential way to have a certain image around Festool tools: that Festool owners have a tight network of communication that makes theft a lot more risky.

If I know that there's an easily accessible repository for serial numbers, then before I buy anything I'll certainly say "great, but let me run the serial numbers first".

Some of us are very willing to do due diligence as a part of the purchasing process, and if that fails we're not yet out the cash.
This is part of my thinking!

Please keep the comments, suggestions, and criticism coming!

Thanks,
Matthew
« Last Edit: April 17, 2007, 10:57 AM by Matthew Schenker »
FOG Designer and Creator

Offline Dan Lyke

  • Posts: 321
    • Flutterby.net
Re: Stolen Festool Directory
« Reply #16 on: April 17, 2007, 11:27 AM »
Two more notes on this:

  • A year ago I bought a bicycle off of eBay and did as much as I could to verify that it wasn't stolen. I was considering a few off of Craigslist, but for various reasons, some of which being a matter of verifying provenance, didn't. Might not have caught any crooks, but maybe I lowered the value of the stolen property a little bit. But it's still a concern, especially since on bicycles you can mix and match components and actually have a legitimate frame and stolen components on it.
  • Right now I'm reluctant to buy any Festools used, so they have a lower resale value. If I have a better idea that the seller is legitimate, the tools have a higher resale value, therefore that "new car premium" is less and your tools are worth more.
Accomplished computer geek, novice woodworker, road cyclist, in Sonoma county, northern California.

Offline Jim Marsh

  • Posts: 31
Re: Stolen Festool Directory
« Reply #17 on: April 17, 2007, 11:49 AM »
I think its a great idea to have the serial numbers here but I also think Festool should have a list. I think it is strange that we do not register the tools ourselves on the Festool website. This is a pretty common practice today in other consumer product areas and considering the price of these tools versus "like" tools Festool should take a lead.

Only an opinion.


Offline CharlesWilson

  • Posts: 458
Re: Stolen Festool Directory
« Reply #18 on: April 17, 2007, 12:18 PM »
Years ago, (almost 30, to be exact), I was advised by the State Police in Connecticut to use my Connecticut drivers license ID on any valuables. Even back then, they did not recommend the use of SSN's for identifying personal property.

The Connecticut drivers license ID is also 9 digits, so it probably coincides with someones SSN, but that isn't my problem.

Charles Wilson
Charles Wilson

Offline Dave Ronyak

  • Posts: 2234
  • Flyin' from NE Ohio
Re: Stolen Festool Directory
« Reply #19 on: April 17, 2007, 09:59 PM »
When i was young, I used to run a trapline, and nealy every year someone would come along and steal some or all of my traps.  My partial solution was to stamp an 8 digit number on them which matched the serial number on my trumpet.  40 years later, I still remember that number, and can use it.

Here's a variation on some others' ideas.  Engrave the Festool assigned serial number (or your own unique alpha-numeric ID) somewhere that is inconspicuous, so you could identify them to law enforcement when needed.  Another possibility is to engrave the Festool assigned numbers on multiple components/surfaces of the tools - like the automotive industry did to discourage chop shops.  My father was a professional mechanic and lots of his tools would "walk" around the garages he worked in.  He created a unique stamp that he embossed into each of them and used that to recover many of his tools from "borrowers."

Dave R.
Friends, family and Festools make for a good retirement.  PCs...I'm not so sure.

Offline Matthew Schenker

  • Posts: 2619
Re: Stolen Festool Directory
« Reply #20 on: April 19, 2007, 09:30 AM »
I like the idea of putting some kind of "identifier" (a number or unique combination of letters and numbers) on the Systainer, in an inconspicuous spot.  There may be other possibilities here as well.

Here are a few possible ideas I want to toss out on this subject...
The forum could have a place where members enter their tools' serial numbers.
The forum could have a place to store your identifiers (along with the serial numbers).
We could also store a quick photo of your identifier, for those who wish to do that.
I could create a folder in the Gallery where the identifiers are stored; they could be referenced in case of theft.
When a Festool item appears on eBay, any one of us could ask to see a photo of it or ask about the serial number.

I think a lot of this has to do with deterrence.  If word gets out that Festool has a system like this, the tools may have a special kind of "hands off" image regarding theft!

Matthew
FOG Designer and Creator

Offline mastercabman

  • Posts: 1857
  • NORFOLK,VA
Re: Stolen Festool Directory
« Reply #21 on: April 20, 2007, 05:58 AM »
matthew  anything that you do to try to recover stollen tools, i am all for it.again it's a long shot but you never know.     p.s. how about putting a micro chip inside the tool.  like they do with dogs!!!! :)    maybe in the futur festool power tools will come with lo-jack recovery!
I don't understand!?! I keep cutting it,and it's still too short!

Offline Matthew Schenker

  • Posts: 2619
Re: Stolen Festool Directory
« Reply #22 on: April 20, 2007, 09:14 AM »
mastercabman,
Believe it or not, I actually thought about the microchip idea!  I don't think it would be difficult to embed a microchip, but the problem would be in identifying it.  You need a scanner to get the identifying information from the microchip.  You also need a database to store the IDs.  But, if we were to make this happen somehow, it would be absolutely foolproof, as the information that comes up would positively name the rightfrul owner.

On the other hand, if we were to employ a unique visual marker, we could simply post that to the forum.  With a photo of the marker, we would have pretty solid evidence of a stolen tool.

Still looking for feedback on this.

Matthew
FOG Designer and Creator

Offline Kealevans

  • Posts: 36
Re: Stolen Festool Directory
« Reply #23 on: February 14, 2021, 04:38 PM »
Hi all,

Is there anyway to link a stolen drill and Bluetooth battery that you’ve bought to the festool work app that you haven’t registered ? I didn’t realise you could connect a battery to the app and see the location until after it was stolen. I’m fairly sure it was stolen by a neighbour a few doors down when my works van was left open outside their house. It’s a Bluetooth battery and I’ve linked the other one that was bought with it to the app by following the instructions. I’m wondering is there anyway to link the the stolen one using the barcode or by any other means...perhaps if they turn the drill on whist I’m using the app??

Offline Bob D.

  • Retailer
  • *
  • Posts: 2707
    • My Cordless Workshop
Re: Stolen Festool Directory
« Reply #24 on: February 14, 2021, 08:59 PM »
I think one of the other manufacturers, either DeWalt or Milwaukee, has something similar. You can set it so if the battery goes out of range of your phone it will not function.

Just looked, it was DeWalt. Here is a snip from their BT battery page.

Use the Tool Connect® free mobile app to remotely monitor the state of charge, enable or disable battery packs, and use the LEND feature to control how long the pack can be used by someone else.

LAST SEEN feature will find and locate your battery down to the street address that it was last within range of a Tool Connect™ enabled device

LEND feature will disable the battery after a predetermined time



Is it possible to do any of that with Festool batteries?
-----
It's a table saw, do you know where your fingers are?

Offline jobsworth

  • Posts: 6881
  • Festool Baby.....
Re: Stolen Festool Directory
« Reply #25 on: February 14, 2021, 10:48 PM »
Make sure you have/make a inventory of your tools with name, S/N and MFG date. Photos are a plus

Offline mino

  • Posts: 943
Re: Stolen Festool Directory
« Reply #26 on: February 15, 2021, 06:15 AM »
Does not Festool allow to check if tool is not already registered?

I would presume a registered tool would not be transferred to new "buyer" without an approval from previous owner and police would be contacted if the tool was marked as "stolen" in the Festool database and showed up for service/registration at some point.

I do not see a reason for this not to be a standard web service on Festool site where one can put a serial and check if is not reported as stolen. The data should already be in the system for tools /reported as/ stolen to Festool.

Can someone from Festool chip in on this ?
When The Machine has no brains, use Yours.

Offline SRSemenza

  • Global Moderator
  • *
  • Posts: 9945
  • Finger Lakes Region, NY State , USA
Re: Stolen Festool Directory
« Reply #27 on: February 15, 2021, 11:14 AM »
  @DerickC   

       Any thoughts or input on this?

 Thanks,

        Seth

Offline DerickC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 49
Re: Stolen Festool Directory
« Reply #28 on: February 15, 2021, 11:20 AM »
Transferring warranty for a registered product is not automatic and requires proof of sale/transfer between the parties. If someone has a registered tool stolen, the tool cannot be immediately re-registered to someone new.

Offline SRSemenza

  • Global Moderator
  • *
  • Posts: 9945
  • Finger Lakes Region, NY State , USA
Re: Stolen Festool Directory
« Reply #29 on: February 15, 2021, 11:24 AM »
 Thanks,

Can you add any info about ^  Kealevans  ^ post on possibly tracking the tool through the battery ?


Seth