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Author Topic: Ordering Parts Direct?  (Read 2007 times)

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Offline stroker351w

  • Posts: 1
Ordering Parts Direct?
« on: November 23, 2017, 12:14 AM »
Can I order parts direct from Festool? I need a circuit board for my CT 26 E and most of the dealer approved sites say they are discontinued but looks like Festool has them. How do I place and order direct?

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Offline SRSemenza

  • Global Moderator
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  • Posts: 9573
  • Finger Lakes Region, NY State , USA
Re: Ordering Parts Direct?
« Reply #1 on: November 23, 2017, 12:27 AM »

  Welcome to the forum.  [smile]

   Call Festool at the number in the header above ^^^   See hours of operation there as well.


Offline jobsworth

  • Posts: 6673
  • Festool Baby.....
Re: Ordering Parts Direct?
« Reply #2 on: November 23, 2017, 11:15 AM »
Yup call festool. I usually call them first for replacement parts, screws etc which fall off and I cant find.

But I learned they only speak in technical terms such as  the ones I use and found most helpful when I call them is:

 I need the thingy that holds that doodad on my work center . My last one was I need those round rollers on my cms sliding table you know those black thingies with the bearings in in them

Once you get that down its easy peasy

Offline yetihunter

  • Posts: 757
Re: Ordering Parts Direct?
« Reply #3 on: December 22, 2017, 05:01 PM »
Look up the part on ekat.   Write down the part number.  Call the phone number on your tool.
Ask to speak to inside sales.