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Author Topic: No return on sales items  (Read 5919 times)

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Offline 416FF

  • Posts: 11
No return on sales items
« on: May 22, 2018, 03:47 PM »
Hi everyone,

Brand new to the Festool brand (haven't even purchased my first yet).  I'm planning on buying a Midi tomorrow along with a Festool sander or a Bosch sander.  The Midi that I am buying is discounted because it is last years model (2017), it is marked down to $659.99 (Canadian prices) from $760.  They are also applying a 5% general discount if I combine it with a sander.  If I were to return either one of these within the 30 days, would I have any issue in getting my money back?  I was told no by the dealer, but could not find anything in the fine print of Festool's Return Policy.

Any help is greatly appreciated!

Thanks
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Offline copcarcollector

  • Posts: 1455
Re: No return on sales items
« Reply #1 on: May 22, 2018, 04:08 PM »
WELCOME!

@TylerC (Festool employee should be able to say for certain...)
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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8423
    • Festool USA
Re: No return on sales items
« Reply #2 on: May 22, 2018, 04:23 PM »
@416FF - This is a good one. I had to double-check it myself.

Yes, the 30-day return policy applies to any new tool — including discontinued ones — purchased from a Festool dealer.

(Tyler)
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Offline 416FF

  • Posts: 11
Re: No return on sales items
« Reply #3 on: May 22, 2018, 05:05 PM »
Quote from: Festool USA on May 22, 2018, 04:23 PM
@416FF - This is a good one. I had to double-check it myself.

Yes, the 30-day return policy applies to any new tool — including discontinued ones — purchased from a Festool dealer.

(Tyler)

Hi Tyler,

I tried to send you a DM regarding this but it says the user has blocked any of my messages (possible because I am a new user?).

Thanks for the reply!
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Offline justaguy

  • Posts: 219
Re: No return on sales items
« Reply #4 on: May 22, 2018, 05:07 PM »
Not all of the dealers seem to have the same understanding RE returns of discounted items

All tools carry Festool's Service All Inclusive Warranty. Except for Festool's Standard 30 Day Return program, all sales are final.
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Offline McNally Family

  • Posts: 613
  • Festool Atomic Phaser Particle Blaster (APPB Set)
Re: No return on sales items
« Reply #5 on: May 22, 2018, 05:12 PM »
Quote from: justaguy on May 22, 2018, 05:07 PM
Not all of the dealers seem to have the same understanding RE returns of discounted items

All tools carry Festool's Service All Inclusive Warranty. Except for Festool's Standard 30 Day Return program, all sales are final.

I found the same with Festool-Online.com sale items.

"All sales final on discontinued items".

In fairness to the OP, this exclusion does not apply to the discount on items purchased in conjunction with a tool purchase.
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GREEN: In order of purchase = | CT26  |  RS 2 E | Hose w/ Sleeve 3.5m | 115mm X 226mm Hand Sanding Block | 80mm X 133mm Hand Sanding Block | HSK D21.5 5m hose | CT Boom Arm Bundle Set | 1080 Plate for custom MFT | OF 1400 EQ Router (metric) w/accessories | SYS-Rock BR10 | Cordless Sander RTSC 400 Set |  Cordless Delta Sander DTSC 400 Basic | Linear Sander LS 130 | PDC 18/4 set | CXS  2.6Ah Set | Installer Cleaning Set (2018 version) |  New style Festool hose D 27/32 x 3,5m AS/CT | Replacement Hose Garage | Remote control CT-F I/M-Set | MFH1000 work stool | Next purchase: TBD

RED: // Mafell P1cc  //  MT55cc  // Next purchase: TBD

Offline Gregor

  • Posts: 1776
Re: No return on sales items
« Reply #6 on: May 23, 2018, 03:18 AM »
Quote from: justaguy on May 22, 2018, 05:07 PM
"Except for Festool's Standard 30 Day Return program, all sales are final."
Which I read as 'only way to return it is through the 30 days return program' - sounds reasonable.

Quote from: McNally Family on May 22, 2018, 05:12 PM
"All sales final on discontinued items".
That not so much (as long as it's a tool with service all included).
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Offline Peter_C

  • Posts: 1375
Re: No return on sales items
« Reply #7 on: May 23, 2018, 12:46 PM »
Personally the upgrades that the 2018 Midi comes with are worth the extra $100. You get the new style hose, and the updated hose garage with the T-Loc attachment for Systainer's. Also thought it was a 10% discount when purchasing another serial numbered tool with a Dust Extractor or MFT table? At least in the USA it is.
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Offline 416FF

  • Posts: 11
Re: No return on sales items
« Reply #8 on: May 23, 2018, 02:11 PM »
Quote from: Peter_C on May 23, 2018, 12:46 PM
Personally the upgrades that the 2018 Midi comes with are worth the extra $100. You get the new style hose, and the updated hose garage with the T-Loc attachment for Systainer's. Also thought it was a 10% discount when purchasing another serial numbered tool with a Dust Extractor or MFT table? At least in the USA it is.

I won't be buying into the Systainer system, but the new hose is really nicely constructed.  Again I can't swallow the price of their AS or even non AS hoses, I'll be going aftermarket for them.  Vacuum works great, just as expected, the ETS 125 REQ is going to be packed up tonight and returned, definitely can't justify the cost with it's performance compared to a regular ROS.  I'm not sure on the extra 10% as opposed to 5% but  now that you mention it I have seen that number floating about.  Thanks everyone for your help on this issue!
« Last Edit: May 23, 2018, 02:18 PM by 416FF »
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Offline tedrin

  • Posts: 14
    • Eco Star Painting
Re: No return on sales items
« Reply #9 on: May 23, 2018, 03:05 PM »
Quote from: 416FF on May 23, 2018, 02:11 PM
Quote from: Peter_C on May 23, 2018, 12:46 PM
Personally the upgrades that the 2018 Midi comes with are worth the extra $100. You get the new style hose, and the updated hose garage with the T-Loc attachment for Systainer's. Also thought it was a 10% discount when purchasing another serial numbered tool with a Dust Extractor or MFT table? At least in the USA it is.

I won't be buying into the Systainer system, but the new hose is really nicely constructed.  Again I can't swallow the price of their AS or even non AS hoses, I'll be going aftermarket for them.  Vacuum works great, just as expected, the ETS 125 REQ is going to be packed up tonight and returned, definitely can't justify the cost with it's performance compared to a regular ROS.  I'm not sure on the extra 10% as opposed to 5% but  now that you mention it I have seen that number floating about.  Thanks everyone for your help on this issue!

Big mistake. The  ETS 125 REQ is my most used and favorite sander. It's a beast in terms of durability. I've owned mine for at least 7 years and still use it every single day as a painting contractor. I use it for sanding drywall compound on walls and to sand doors/trim. It's hooked up to a ct26. The only thing I've changed on it is the pad. The finish is flawless and it is comfortable to use for hours at a time. Take it from a pro who knows sanders. I know the  ETS 125 REQ better than anyone on earth.
« Last Edit: May 23, 2018, 03:08 PM by tedrin »
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Offline 416FF

  • Posts: 11
Re: No return on sales items
« Reply #10 on: May 26, 2018, 07:10 AM »
Quote
Big mistake. The  ETS 125 REQ is my most used and favorite sander. It's a beast in terms of durability. I've owned mine for at least 7 years and still use it every single day as a painting contractor. I use it for sanding drywall compound on walls and to sand doors/trim. It's hooked up to a ct26. The only thing I've changed on it is the pad. The finish is flawless and it is comfortable to use for hours at a time. Take it from a pro who knows sanders. I know the  ETS 125 REQ better than anyone on earth.

After using it for a few more days I've grown to like the sander quite a bit more, I've got 30 days so we'll see how it holds up over the next few weeks and then I'll make my decision.  Now...what rotex to get  :-\

Thanks for the help!
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Offline Gregor

  • Posts: 1776
Re: No return on sales items
« Reply #11 on: May 26, 2018, 10:53 AM »
Quote from: 416FF on May 26, 2018, 07:10 AM
Now...what rotex to get  :-\
Regarding my Rotex 150 I'm with the NRA: from my cold, dead hands.

Apart from that: In case all other of your sanders are 125mm I would suggest you go for the Rotex 125, to not having to deal with two sizes of abrasive.

Or get the Rotex 150 and convert your existing sanders to 150mm pads when your stockpile of paper for them runs out.
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Offline Alanbach

  • Posts: 758
Re: No return on sales items
« Reply #12 on: May 26, 2018, 12:04 PM »
The rotex 90 is also an interesting choice because of the Delta head that makes it capable of sanding with two different shapes of sandpaper, round and triangular.
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