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Author Topic: New Tool Registration and website issues  (Read 1388 times)

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Offline L.E.

  • Posts: 3
New Tool Registration and website issues
« on: January 09, 2021, 12:40 AM »
Hi folks, I've registered here mainly to ask about an issue I'm having. I've owned Festool tools for nearly 20 years now, I think, registered online starting a few years ago, all good until now. Bought a new Kapex saw in the beginning of December, went to register the thing, can't find my password to log in. My fault. Hit the link for an email to reset it, nothing but crickets. Emailed Festool Usa, received an automated acknowledgment in reply, nothing else. Emailed the mother ship in Germany, same result. So I called Festool USA, I was told there were computer issues in Germany, and there was nothing they could do here in the US, and they had no info on when this might be resolved.
If anyone here could shed some light on this, I'd appreciate it. I'd think there would be some official mention of this on both websites.
Thanks,
L.

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Offline ProCarpenterRVA

  • Posts: 138
Re: New Tool Registration and website issues
« Reply #1 on: January 10, 2021, 05:40 PM »
I'm currently having the same problem but haven't bothered to pursue a solution. Subbed

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Offline Peter Halle

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  • Posts: 12326
  • Remington Steele - My Third Boy
Re: New Tool Registration and website issues
« Reply #2 on: January 10, 2021, 07:17 PM »
Hi folks, I've registered here mainly to ask about an issue I'm having. I've owned Festool tools for nearly 20 years now, I think, registered online starting a few years ago, all good until now. Bought a new Kapex saw in the beginning of December, went to register the thing, can't find my password to log in. My fault. Hit the link for an email to reset it, nothing but crickets. Emailed Festool Usa, received an automated acknowledgment in reply, nothing else. Emailed the mother ship in Germany, same result. So I called Festool USA, I was told there were computer issues in Germany, and there was nothing they could do here in the US, and they had no info on when this might be resolved.
If anyone here could shed some light on this, I'd appreciate it. I'd think there would be some official mention of this on both websites.
Thanks,
L.

I can't tell you exactly what is happening, but much of the IT functions are now handled by Festool Germany.  Years ago it was Festool USA and as a smaller piece of the pie using their own software it was more nimble.

You might want to get you product info and serial numbers of the label on your Kapex and call Festool and ask to register it.  That might get you past the log jamb.

Just a suggestion.

Peter

Offline mrB

  • Posts: 802
Re: New Tool Registration and website issues
« Reply #3 on: January 11, 2021, 05:28 AM »
Here in the uk I have used Festools work app for the past few years. All was well until last year when most of my tools disappeared from the list.

This was fixed a month or two back apart from a couple of tools still missing (the most recent purchases actually) an email to festool uk with the details had things fixed immediately.

I only post this to suggest there is hope they will fix whatever went wrong for you USA folks soon. .
there's nothing like the right tool for the job

Offline L.E.

  • Posts: 3
Re: New Tool Registration and website issues
« Reply #4 on: January 12, 2021, 05:40 PM »
Thanks, guys. Sounds like Festool isn't concerned about letting anyone know what's going on. Personally, I'd rather hear an official comment, even if there weren't any definite answers available. Maybe I'm missing something.
Take care,

Offline dmick

  • Posts: 41
Re: New Tool Registration and website issues
« Reply #5 on: January 12, 2021, 09:58 PM »
I also am having issues. I called festool usa, they said to create a new account and my old registered tools would show up in my account within a week.....by some trickery or magic I asked them how that would happen and........crickets!!
Festoolian since 1999

Offline Bob D.

  • Posts: 1837
Re: New Tool Registration and website issues
« Reply #6 on: January 13, 2021, 05:24 AM »
Looks like they are busy rebuilding the website.

A visit to festool.com/myfestool/ this morning returned this.

-----
It's a table saw, do you know where your fingers are?

Offline mino

  • Posts: 49
Re: New Tool Registration and website issues
« Reply #7 on: January 13, 2021, 06:17 AM »
Yeah, there was an announcement out/if you tried to do some actions it would show/ already a week ago that a plan to switch to new system was to go ahead by 11/01.

From what I gathered in my past emails when things were missing etc., the old system had some internal design issues originating from when the merged the country-specific databases some time ago. So a lot of things had to be adjusted manually for a fix.

Lets hope the new backend version turns out better. It certainly looks like they are in for a complete migration, given the scale does not look like a simple "upgrade".
« Last Edit: January 13, 2021, 12:39 PM by mino »
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Online TinyShop

  • Posts: 488
Re: New Tool Registration and website issues
« Reply #8 on: January 13, 2021, 03:57 PM »
I ran into the problems folks have described several months ago and all (5 in total) of my emails to websupport requesting assistance have gone unanswered. I gave up my pursuit, figuring there was a good reason. Nothing is normal so I've lowered my expectations across the board.
ETS 150/5 EQ (DE) [po], TS 75 EQ (DE) [po], OF 1400 EQ-F (DE) [n], CXS (DE) [n], CMS-GE [DE] [po], CMS TS 75 (DE) [n], LA-CS 50/CMS (DE) [po], VB-CMS (DE) [n], MFT/3 (CZ) [n], DF 700 EQ w/Seneca Small Mortise Kit (DE) [po], FEIN Multimaster 350 QSL (DE) [n], Bosch 1274DVS w/dust collection, sanding frame,  stand & fence (CH) [n], BOSCH 1590EVS w/dust collection (CH) [n], CS Unitec CS 1445 HEPA extractor <re-branded Starmix ISP 1435 H> (DE) [n], CT SYS (DE) [po], Milwaukee 0302-20 (US) [n], Two (2) Porter Cable 862 (TW) [n], Porter Cable 447 (US) [n], Zyliss Vise (CH) [nos], Hitachi C 8FB (JP) [h], Walko 4 MKII (NL) [nos], Festool MFS 400 w/add-on 700 profiles & router slide (DE) [n], Festool RAS 115 (DE) [n]

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Offline CeeJay

  • Posts: 235
Re: New Tool Registration and website issues
« Reply #9 on: January 13, 2021, 11:29 PM »
Well ok having read the thread I checked  the Australian website and all my registered tools had dropped off my account.

I emailed customer support yesterday, just got an email back, and they are all back on my account today.

Very quick and painless.


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Offline L.E.

  • Posts: 3
Re: New Tool Registration and website issues
« Reply #10 on: January 14, 2021, 01:18 PM »
Sounds like moving to Australia is the solution, then.  8)

Offline CeeJay

  • Posts: 235
Re: New Tool Registration and website issues
« Reply #11 on: January 14, 2021, 03:55 PM »
Sounds like moving to Australia is the solution, then.  8)
To so many things....


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