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Author Topic: New Tool Registration and website issues  (Read 5382 times)

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Offline elfick

  • Posts: 679
Re: New Tool Registration and website issues
« Reply #30 on: February 27, 2021, 05:37 PM »
Same here. I checked my records and my previous login was for www.festoolusa.com but the new registration link takes you to login.festool.com so I suspect that they are two completely separate systems and Festool will either migrate previous registrations in at some point or perhaps only do so on when requested. I'm not too concerned but I'll shoot an email to FestoolUSA next week to see about getting my previous registrations moved to the new system. I'm bad about registering my tools so I think I only had a few in there.

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Offline Cheese

  • Posts: 9648
Re: New Tool Registration and website issues
« Reply #31 on: February 27, 2021, 06:01 PM »
Well just to add to the general wackiness...I gave up trying to launch my old account and just decided to start all over from scratch, knowing full well that I'd probably lose all of the previously registered tools.  [sad]

I was using 2 computers at the time, an iMAC to register at the Festool site and a MBPro to retrieve the confirmation email from Festool. Once the email was confirmed I opened both computers to the same site...and noticed that the Festool "Personal telephone pin" is different for each computer. The iMac is 76xxxx while the MBPro is 51xxxx  [eek] don't know what that means and I certainly don't know if Festool will give me a 3rd different number if I use my iPhone?

Worse yet, I tried to register a tool and the Warranty Registration page just shows a green semi-circle that keeps rotating and does nothing else.





« Last Edit: February 27, 2021, 06:09 PM by Cheese »

Offline Paul_HKI

  • Posts: 189
Re: New Tool Registration and website issues
« Reply #32 on: February 27, 2021, 06:23 PM »
I just registered another tool here in Finland.  No issues.  All showing under my account, along with all my other tools. 

The Work App is still absolute junk, won't register tools, gives a stupid "Oooops, something went wrong' error when trying to read the QR code on a machine manufacturer 02/2021. 

Also, having an app that constantly signs me out and directs me to then sign in again on a website is a nuisance.  While I'll still buy Festool, this junk takes away from the experience.  I hope someone's getting chewed out over this, daily, until it's all resolved.
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VAC SYS w/ SE1 & SE2, MFT/3, SYS PowerHub, DUO SYSLITE, & KAL.

Offline grbmds

  • Posts: 2075
Re: New Tool Registration and website issues
« Reply #33 on: February 27, 2021, 06:59 PM »
 O problem registering new tools but the tools I owned and registered before aren’t showing up under my login which is the same as before. Doesn’t seem as if any of my previously registered tools are part of my record.
Randy

Offline RustE

  • Posts: 610
Re: New Tool Registration and website issues
« Reply #34 on: March 02, 2021, 04:38 PM »
Setup my new account today. Only showing three of seven tools that I own. Some of the missing tools are outside of the warranty period, but I would still like to see everything in one place.

@DerickC, any suggestions on next steps? Try registering the tools again? Send an e-mail to Festool?

Offline DerickC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 49
Re: New Tool Registration and website issues
« Reply #35 on: March 02, 2021, 04:43 PM »
You can try to register the tools under your new account.

Offline RustE

  • Posts: 610
Re: New Tool Registration and website issues
« Reply #36 on: March 03, 2021, 06:39 PM »
@DerickC, I was able to re-register three of the tools (2017 and 2018 purchases). The fourth tool (2019 purchase) gave me an error message about already being in the system, so I sent an e-mail to Festool USA.

Offline mikeyr

  • Posts: 77
Re: New Tool Registration and website issues
« Reply #37 on: March 04, 2021, 02:21 AM »
Why bother ? what is the point of registering anyway ? Does it get you anything ?
I was going to register my new Kapex, but if Festool is going to lose the registration of all my old tools anyway, why bother with the Kapex, I will just keep the receipt as proof of purchase and date.  Or am I missing something ?
ex-cabinet maker, now I just play with wood