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Author Topic: How to order parts? How to get a response from customer service?  (Read 4651 times)

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Offline opticsguy

  • Posts: 2
How to order parts? How to get a response from customer service?
« on: May 26, 2010, 08:07 AM »
Have contacted Festool about ordering parts for my sander but never have any response ...........................

Anyone have any luck or responses from Festool customer service?

Where to order parts?

Thank you for your response.
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Offline Festoolfootstool

  • Posts: 2073
  • The trouble with Bob is its all about Bob
Re: How to order parts? How to get a response from customer service?
« Reply #1 on: May 26, 2010, 08:15 AM »
Hi why not try your local dealer probably easier ;D
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If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline Bob Marino

  • Posts: 3254
Re: How to order parts? How to get a response from customer service?
« Reply #2 on: May 26, 2010, 09:24 AM »
Quote from: opticsguy on May 26, 2010, 08:07 AM
Have contacted Festool about ordering parts for my sander but never have any response ...........................

Anyone have any luck or responses from Festool customer service?

Where to order parts?

Thank you for your response.

 You can ask dealers to get that part, but did you call the SERVICE LINE - 800-554-8741? They are very helpful.

 Bob
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Former Festool  Dealer since 2002; user well before that!

Offline opticsguy

  • Posts: 2
thanks, now i can order my parts.
« Reply #3 on: May 26, 2010, 10:38 AM »
Well, my apology for my small rant.  I had contacted Festool through their contact page with no response for two weeks.  I got a response within 5 minutes after posting here.  Seems using the 800 number is the best way. so i will order my parts today.

My local dealer lost its franchise due the fact that i live in USA, close to Canada and some Canadians were buying tools here and someone in Canada got in a big huff about license agreements and Festool pulled their franchise, great for us customers buying festool tools. Lost my dealer support.  Ok, another rant but it is true.

Appreciate the responses and help here.  THANKYOU.
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Offline Festoolfootstool

  • Posts: 2073
  • The trouble with Bob is its all about Bob
Re: How to order parts? How to get a response from customer service?
« Reply #4 on: May 26, 2010, 11:40 AM »
Well you are lucky you live in the states  there is another member of the fog who is in the unfortunate part of the world and has had no response to his issues with his ro125. god bless america..
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If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?
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